Ratings based on 136 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Omaha Ne

Great Location

Posted Aug 25, 2014
Been to Chicago many times, enjoyed this hotel very much
5 out of 5
for Everyone
by A verified traveler from Rochester, MN


Posted Aug 15, 2014
Pros: Everything!
Cons: Nothing
Location: Great location next to shops, restaurants and attractions nearby.
I highly recommend this hotel. I would rate it a ten if I could! Great accommodating staff, beautiful rooms. A wonderful experience!
5 out of 5
for Everyone
by A verified traveler

Great hotel. Nice location

Posted Aug 6, 2014
Great hotel and extremely clean. Staff were friendly, older guests predominantly. The lobby was small. Restaurant was amazing and so was the spa. The location was excellent as it was close to everything on the magnificent mile. Overall it was a great comfortable stay.
5 out of 5
for Everyone
by A verified traveler from Chicago

Perfect location, beautiful hotel

Posted Jul 13, 2014
Pros: View from the window
I love everything in this hotel except of price of overnight parking.
5 out of 5
for Everyone
by A verified traveler from Orlando

Park Hyatt Chicago

Posted Jul 3, 2014
Pros: Everything !
Cons: Small in Hotel gift shop for incidentals would be nice.
Location: Plenty of restaurants, sites , shopping etc. , are within walking distance.
It was a wonderful experience. I can only say one thing I would like to see improved. In both room service and restaurant menus , I would have like to see a couple of more regular food items. In other words, not quite so fancy.
4 out of 5
by A verified traveler from nyc

great location

Posted Jun 29, 2014
Pros: service, location, restaurant, spa
Cons: rooms need updating
Location: food, business, shopping, culture, a lot, you are in the middle of it all
i stayed at many of the Park Hyatt's, DC being my most favorite one. this one, location is amazing, facilities are great, restaurant is great however rooms are old, old decor, old bathrooms and you feel it is old, looking at all new hotels in chicago, they need to do something. room is comfortable however does not give the same feeling as in DC or Tokyo
4 out of 5
for Everyone
by A verified traveler from Virginia

Nice hotel okay location

Posted Jun 26, 2014
Pros: Staff were friendly.
Cons: Gym facilities
Location: Hancock building was very near by. Great views of the city and lake from the top. Good pizza restaurant just across the road.
Would have preferred the hotel to be more central. Nearer to the river area. The room we were given was for a disabled person I think. The shower didn't work properly. We overlooked the terrace restaurant, on certain days when the weather was good and the restaurant busy it was noisy in our room. Staff were all nice and helpful. Gym not bad could have been better. Pool nice but small. In the coffee area in the lobby, there was a horrible smell of vomit. We weren't sure if this was coming in from outside or if someone had vomited on the sofa at the back right hand side by the window and it just hadn't been cleaned up properly. Yucky. Overall a pleasant stay but expected more from a five star hotel.
5 out of 5
for Everyone

Excellent option in Chicago

Posted Jun 12, 2014
I've stayed in other Park Hyatts and this one is perfectly Located , has a great Restaurant Japanese Nomi and great views of Chicago area. Excellent option for a great stay.
5 out of 5
by Adam from Chicago

Great service, great location.

Posted May 30, 2014 on Hotels.com
Staff goes out of their way to make sure you are taken care of. Definitely worthy of a special trip!!
5 out of 5
for Shopping
by Doriela from Troy, MI

central to shopping, sights, and amazing food

Posted May 28, 2014 on Hotels.com
From the valet attendent to the bellboy to the concierge, the staff was very attentive to me, my husband, and my two little boys. Very clean hotel, comfortable bed, shower and bath were unique and luxurious. Location wise, the Hyatt is exacty where I wanted to be for ease of shopping and getting to navy pier, definitely going to recommend to family and friends!