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Reviews of Pheasant Run Resort

3 out of 5
Pheasant Run Resort
4051 E Main Street, West Chicago, IL

Reviews

6.8
Rating 10 - Excellent. 216 out of 983 reviews" "
Rating 8 - Good. 275 out of 983 reviews" "
Rating 6 - Okay. 253 out of 983 reviews" "
Rating 4 - Poor. 138 out of 983 reviews" "
Rating 2 - Terrible. 101 out of 983 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Went as a family trip and my family had a great time.
Stayed 1 night in Feb 2020

2/10 Terrible

Holly

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
one of the worst stays
This hotel is absolute awful. It’s rare that there isn’t a thing positive to say but the staff were unfriendly and not helpful; the hotel is run down; there were many drunk people in the pool; there was only a “gas station” quality breakfast and no other food available; our bathtub was clogged. Honestly, it was awful,
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Closing is a good thing
I understand why its going out of business. Run down. Inattentive customer service. Keys constantly not working.
Stayed 2 nights in Feb 2020

2/10 Terrible

Antoinette

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Don’t go it’s full of false advert intent and I had to pack up and leave when a bed bug went across my pillow and coffee came out of the tub horrible
Stayed 1 night in Feb 2020

4/10 Poor

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1.5 stars
There was trash all over the hotel and the water in the shower was yellow and there was no water in the toilet there is no way this was a 3 star hotel
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beast is a swimming pool, the room where ok too
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

2/10 Terrible

Alissa

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This place sucks
Customer service is horrible as well as the hospitality of this resort. The manager is rude and hector at the front desk was disrespectful. I would not stay here again. The resort is really nice especially all the different pools and hot tubs.
Stayed 1 night in Jan 2020
Response from Shonntte Baldwin on Jan 29, 2020
Thank you for your feedback. We appreciate it.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Stayed 1 night in Jan 2020
Response from Shonntte Baldwin on Jan 29, 2020
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

ANNA MARIE

Liked: Room comfort
Disliked: Cleanliness
The pool got cold as the waterfall went down awhile the room we stayed in was dirty we have been coming for years they have gone downhill oh the pool looked like it had not been vacuumed either in a while
Stayed 1 night in Jan 2020
Response from Shonntte Baldwin on Jan 29, 2020
Thank you for your feedback. We really do appreciate it. We have addressed your concerns.

8/10 Good

katherine

Liked: Cleanliness, property conditions & facilities, room comfort
Love the water pool
Over all it was good ,relaxing,love the pool , the only issue was the bar tender by the tower had a nasty attitude.
Stayed 2 nights in Jan 2020
Response from Shonntte Baldwin on Jan 29, 2020
Thank you for staying with us. We appreciate your feedback. We have addressed your concerns.

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool areas, variety of restaurants and eating options ( though some were not open all the time) staff was excellent and welcoming (in spite of the expected closures ). And all under one roof.
Stayed 2 nights in Jan 2020
Response from Shonntte Baldwin on Jan 29, 2020
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Customer service here is terrible front desk woman name starts wit a S was so rude
Stayed 1 night in Dec 2019
Response from Shonntte Baldwin on Jan 29, 2020
Thank you for your feedback. We appreciate it.

8/10 Good

Dave

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2019
Response from Shonntte Baldwin on Jan 29, 2020
Thank you for with us. We appreciate your feedback

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Shonntte Baldwin on Jan 29, 2020
Thank you for your feedback. We appreciate it.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
This place has gone down hill. You could not get service for anything there. They had no staff and there restaurant was closed. I wish I would have stayed somewhere else I was very disappointed with my stay here. I have stayed here before and it was totally different that’s the reason I chose to stay here again. I will never come back to this place it was a terrible place!!
Stayed 1 night in Dec 2019
Response from Shonntte Baldwin on Jan 29, 2020
Thank you for your feedback. We will address your concerns.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although this property could use some updates it was clean, staff was friendly & the amenities were perfect for our one day stay. The kids loved the pools.
Stayed 1 night in Dec 2019
Response from Shonntte Baldwin on Jan 29, 2020
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Terry

Disliked: Cleanliness, property conditions & facilities
Disappointing
We arrived to a cold unwelcoming front desk clerk. I asked about the Burbon Street feature that was advertised and was told it was closed for the season. The website didn't say it was closed, we wanted to see that. The furniture in the indoor seating area by the sauna was very dirty. Only a small grill area open in the morning for a egg sandwich. The furniture in the room was outdated and scratched, and I turned on the shower and BROWN water came from the spout.We won't be back. The manager heard my comments from the back room and never came out to talk to me.
Stayed 1 night in Dec 2019
Response from Shonntte Baldwin on Dec 23, 2019
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Rebecca

Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Shonntte Baldwin on Dec 18, 2019
Thank you for staying with us. We appreciate your feedback

8/10 Good

Jana, Illinois

Traveled with group
Liked: Cleanliness, staff & service, amenities
The property was wonderful with several restaurants and activities. Sure, it is a little run down, but our room was clean and staff were extremely nice. I would recommend.
Stayed 2 nights in Dec 2019
Response from Shonntte Baldwin on Dec 18, 2019
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Shonntte Baldwin on Dec 1, 2019
Thank you for your feedback

8/10 Good

Daniel, Naperville

Traveled with family
Liked: Cleanliness, staff & service
Pheasant Run is unique because of it's old school appeal. It's indoor/Outdoor heated swimming pool is one of a kind. Nothing like swimming outdoors when it's snowing. They are environmentally conscious with their water consumption systems which take a little getting used to. I understand the resort may be closing down at the beginning of the year. Too expensive to operate. People should get over there with the family before that happens. You'll never see a place like this again.
Stayed 1 night in Nov 2019
Response from Shonntte Baldwin on Dec 1, 2019
Thank you for your feedback

2/10 Terrible

Tina, Chicago

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I should have read the reviews before booking here. When it came time to check in, I waited 40 mins alone becsuse there was one lady at the front desk. She complained she was ready to ho home to her own kids when I stated it was my daughters birthday. The room was at the VERY end of the "resort." I should have been in the tower but they put my gamily and frienfs in building "G." It was explained we would have a golf view with a patio. I had a dirty pond view with a wooden rotting bacony that every room shared. The television was probably 20yrs old and did not work. Dakota from maintenance apologized and said the resort is not making changes or repairs because they have filed for bankruptcy. The a/c and heating unit was broken, as well as the screen door on our sliding glass door. There was garbage under the bed and in the tv console. There were supposed to be tons of amenities. Bourbon St restaurants were closed, there was no staff ANYWHERE and only half the games worked in the arcade. I booked one room and had family who booked 2 extra rooms. I have NEVER been so disappointed with a hotel or so called resort in my life!! I also took pictures and video to show.
Stayed 1 night in Nov 2019
Response from Shonntte Baldwin on Dec 1, 2019
Thank you for your feedback, we will address these issues.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Room comfort
The rooms are outdated. We booked for 2 adults and 2 kids and only had 2 lager towels and 2 hands towels and 1 wash cloth.
Stayed 1 night in Nov 2019
Response from Shonntte Baldwin on Nov 27, 2019
Thank you for giving us your feedback

6/10 Okay

Jodi, Bloomington, IL

Traveled with family and small children
Liked: Staff & service, amenities
It’s an older property. Beds/ furniture/bathrooms need to be updated. Price does match quality. It does have plenty of common areas, restaurants to choose from.
Stayed 1 night in Nov 2019
Response from Shonntte Baldwin on Nov 27, 2019
Thank you for giving us your feedback

6/10 Okay

Patricia

Liked: Cleanliness, room comfort
Satisfactory
It was a good stay for the 2 nights we were there. Room we had wasn’t as big as we’re used to for the rate we paid. It was comfortable, wi-fi was slow & not many tv channels to choose from. 1 kitchen to serve 3 restaurants so made service a bit slow. Maybe need a little updating.
Stayed 2 nights in Nov 2019
Response from Shonntte Baldwin on Nov 27, 2019
Thank you for giving us your feedback

10/10 Excellent

Dave

Stayed 1 night in Nov 2019

8/10 Good

Karen, Batavia

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
The resort was nice having everything right there ( theatre, bar with entertainment, pool, golf, etc) the rooms could use updating. The sink had cracks in it, bathroom was outdated. We had tickets for American English, which was great!!!
Stayed 1 night in Nov 2019
Response from Shonntte Baldwin on Nov 27, 2019
Thank you for giving us your feedback

4/10 Poor

jayne m

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs an update
They desperately need to remodel their old part of hotel. Old ripped carpet, old furniture, musty smell throughout the hotel.
Stayed 1 night in Nov 2019
Response from Shonntte Baldwin on Nov 27, 2019
Thank you for giving us your feedback

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
We have stayed here many times over several years. We really love this facility and all the amenities it has to offer. The past few years we have stayed in the Tower rooms. This year we stayed in a loft suite. The tower rooms are very nice. Feel the Courtyard rooms badly need to be upgraded.
Stayed 1 night in Nov 2019
Response from Shonntte Baldwin on Nov 27, 2019
Thank you for giving us your feedback

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
Staff should be more informative about that there is no elevator when they provide us with a bell cart for our luggage. Staff should inform us about things to do and what is going on in the resort. No maid service for some reason even when requested. With the amount they charge per night, they should really update the place. Restaurants are old and run down. The fine dining was not even open as it has limited hours. Sadly, we won’t be staying here again. :(
Stayed 2 nights in Nov 2019
Response from Shonntte Baldwin on Nov 27, 2019
Thank you for giving your feedback

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The artrium the best the worst staff with the exception of the lady at the desk who checked us in she was the it
Stayed 1 night in Nov 2019
Response from Shonntte Baldwin on Nov 27, 2019
Thank you for sharing your feedback

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2019
Response from Shonntte Baldwin on Nov 27, 2019
Thank you for sharing your feedback

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs updating!
This hotel is so incredibly dated. It's just ... chintzy. On top of that, the headboard is such that the sheets wouldn't stay on the bed, so I never got a full-night's sleep. The bathtub is stained, feels like it is caving in under your feet, and the water smelled like sulfur. And ... the elevator's bounced! SUPER-scary. I really don't think I would ever stay here again.
Stayed 2 nights in Nov 2019
Response from Shonntte Baldwin on Nov 27, 2019
Thank you for giving us your feedback

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar was great. Clean. Bed was nice. Toilet clogged. Blankets were thin.
Stayed 1 night in Nov 2019
Response from Shonntte Baldwin on Nov 27, 2019
Thank you for sharing your response

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Shonntte Baldwin on Nov 27, 2019
Thank you for sharing your response.

10/10 Excellent

James, Geneva Il

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room has an excellent view and the resort has very wonderful restaurants
Stayed 1 night in Oct 2019
Response from Shonntte Baldwin on Nov 2, 2019
Thank you for staying here at our hotel. We appreciate your feedback.

6/10 Okay

Katrina

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The place was just run down and needs a lot of work. It was raining when we arrived and water was leaking in our room And all around the resort. It was musty and damp which could be a mild issue.
Stayed 2 nights in Oct 2019
Response from Shonntte Baldwin on Nov 1, 2019
Thank you for staying with us. Your feedback is being considered.

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but price not good as it seems
Resort is fine, I just think the “resort fee” should be included in the rate since you have to pay it. The way it is now is very deceptive.
Stayed 3 nights in Oct 2019
Response from Shonntte Baldwin on Nov 1, 2019
Thank you for staying with us. Your feedback is very much welcomed.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Pool was really nice, hot tub was not available. Grounds needed some work, everything looked a little out dated. Shower was not working well.
Stayed 2 nights in Oct 2019
Response from Shonntte Baldwin on Nov 1, 2019
Thank you for staying with us. Your feedback is being considered.

4/10 Poor

Amanda

Business traveler
Disliked: Cleanliness, property conditions & facilities
Thank God we were only here 2 nights...
From the outside the hotel looks fairly dated, and inside is no different. My boyfriend and I stayed here 2 nights for a work conference. The rooms were spacious (except for the bathroom which is barely enough to squeeze into unless you want to stand in the tub to close the door). The sink at the entrance to our bathroom was cracked (HUGE CRACK), and you could see water pouring into it anytime you turned the water on. The bathroom was in horrible condition. Paint and enamel chipping off of the shower stall and the bathtub - the shower head was so caked in rust and calcium buildup I’m surprised it even sprayed water. The tub wouldn’t drain while you were showering, so you stood in about a foot of water the entire time. Also, the pull up to switch from the normal faucet to the shower head would not pull up, so half of the water was still running out of the faucet by your feet while you showered. Bed was uncomfortable and the room was musty smelling when we first got there. Wouldn’t even think to sit in the stained dirty chair in the corner of the room either. Overall, WAY less than we expected for the amount of money that we paid per night.
Stayed 2 nights in Oct 2019
Response from Shonntte Baldwin on Nov 1, 2019
I do apologize for your inconveniences that your experienced here at our hotel. Your feedback is being considered.

4/10 Poor

Verified traveler

Stayed 2 nights in Oct 2019
Response from Shonntte Baldwin on Nov 1, 2019
Thank you for staying with us. Your feedback is very much welcomed.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Shonntte Baldwin on Nov 1, 2019
Thank you for staying with us.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property needs updating. My bathroom sink had big cracks in iit.
Stayed 1 night in Oct 2019
Response from Shonntte Baldwin on Nov 1, 2019
Thank you for staying with us. Your feedback is being consisdered.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Outdated and Overpriced
The towers in this place are just very outdated for the price you pay. Water pressure was low, wallpaper was peeling, ceiling had water damage, doors need to be slammed to shut, and the clock had an iPod dock on it. The housekeeping lady was knocking at 930 when checkout is at 11 and we had a Do Not Disturb on our door. Its not bad, just not worth how much we paid for our stay.
Stayed 2 nights in Oct 2019
Response from Shonntte Baldwin on Nov 1, 2019
I do apologize for your inconvenience during your stay. Your feedback is being considered.

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Shonntte Baldwin on Nov 1, 2019
Thank you for staying with us. Your feedback is very much appreciated.

4/10 Poor

Verified traveler

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bourbon Street was fun, but the building is outdated and the rooms whwre not worth the rate. Food was also disappointing.
Stayed 2 nights in Oct 2019
Response from Shonntte Baldwin on Nov 1, 2019
Thank you for staying with us. Your feedback is very much appreciated.

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019
Response from Shonntte Baldwin on Nov 1, 2019
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019