Ratings based on 249 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
78% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Terrible food

Posted Jan 24, 2015
I booked 2 rooms last weekend to celebrate my 10yr Olds birthday. We tried making reservations at their Jambalaya restaurant and they weren't taking any due to too many reservations taken. They did have the sons of anarchy motor cycle convention that same weekend. They told me to come around 8pm and see if they can accomodate our party of 8 and they did but their food was horrible. The kids stayed hungry and our waitress was not polite. She rushed us towards the end of our dinner because her shift had ended. The next morning we came down for breakfast/brunch and their prices were ridiculous... $29.99 for adults and $15 for children so we went down to their deli and that was a huge dissapointment. They had stopped serving breakfast and it was before 11am. They didn't have a large selection and where out of a lot of stuff. We ended up eating chocolate chip muffins....one of had Philly steak sandwich and pretzel bites and it was disgusting. Thrir drinks where warm i dont think their cooler/fridge was working. I love the hotel and the kids loved the 1 pool (indoor/outdoor) their other pool wasn't available due to the convention. I suggest if you are going to eat you need to find a restaurant outside of the resort. They also ran out of towels for the pool and when I asked the manager at the front desk which by the way lacked in customer service he said housekeeping was bringing some and never came.
1 out of 5
by A verified traveler

Refund

Posted Jan 21, 2015
Pros: The food was good
Cons: Everything we had no running water, room was old and dirty
I was told I would be able to get a refund from Expedia for my unpleasant stay. Please forward to me what needs to be completed and I will be happy to do so. I hear staying in the tower portion of Pheasant Run is much better then the old portion Expedia booked me in.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 13, 2015
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5 out of 5
Recommended
for Everyone
by A verified traveler

Nice,Quiet,clean hotel

Posted Nov 29, 2014
Pros: I like to stay @ Pheasant Run because it is clean.The staff is friendly & it is quiet.
Have stayed here a couple times.Been very satisfied.I have played golf here too,nice .
2 out of 5
by A verified traveler

good location

Posted Nov 25, 2014
Pros: good location
Cons: replace everything brand new.
Location: shopping, banks and restaurants near by.
hair on bathroom floor. cobwebs on ceiling corners. cigarette burns in old carpet. bad smell.
2 out of 5
by A verified traveler

Posted Nov 25, 2014
We checked in at 6:30 and went to our room to drop our bags off. The lights were all on in the room, and the bathroom fan was on. The bedspread, blanket and pillows were on the floor and there were no sheets or pillowcases. We were given another room which appeared clean, but the TV did not work, the coffee maker would not stay on more than 2 minutes, there was a wire laying across the floor the entire width of the room as well as a battery laying on the ground in the middle of the room. There was an overfilled cart of dirty laundry sitting outside of our door from 6:30 pm when we checked in, until 8:00 am when we left. Very disappointing, as we have stayed at PR quite a few times in the past without ever experiencing a problem...
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel needs updating!!

Posted Nov 25, 2014
Upon arrival staff was nice, room was clean, hotel needs updating!!
1 out of 5
by A verified traveler

Posted Nov 22, 2014
Did not sleep because you could hear everything in the halls and in rooms next door.
2 out of 5
by A verified travelerfrom McHenry

for what you pay it's not worth it

Posted Nov 22, 2014
the value of the room you get for the price you pay does not equal what my expectations were. for $170 I expect way more.
3 out of 5
by A verified traveler

Pheasant Run so-so

Posted Nov 20, 2014
Apparently getting a late checkout is next to impossible and cannot be requested the night before. The rooms are okay, but no reason to ever return at that price.