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Reviews of Comfort Inn Hoffman Estates - Schaumburg

2.5 out of 5
Comfort Inn Hoffman Estates - Schaumburg
2075 Barrington Rd, Hoffman Estates, IL

Reviews

7.6

Good

Rating 10 - Excellent. 326 out of 1000 reviews" "
Rating 8 - Good. 344 out of 1000 reviews" "
Rating 6 - Okay. 151 out of 1000 reviews" "
Rating 4 - Poor. 104 out of 1000 reviews" "
Rating 2 - Terrible. 75 out of 1000 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Penny

Disliked: Cleanliness, staff & service, property conditions & facilities
Awful
Stayed 1 night in Apr 2024

6/10 Okay

Rheanna

Traveled with family and small children
They seemed nice but they serve breakfast at 7:00 a m. Which I went to hotels it was served 6:00 a.m.
Stayed 2 nights in Apr 2024
Response from gm on Apr 16, 2024
Thank you for taking the time to post your review of your recent stay with us. I am glad to hear that your stay with us was nice. You are correct breakfast is served from 7am-10am on weekends and from 6am-9am during the week. May I say that it was a pleasure to have you as our guest. We look forward to serving you again.

8/10 Good

Artur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from gm on Apr 13, 2024
Thank you for taking the time to post your review of you stay with us. Your rating of 4 out of 5 tells us the stay met your expectations. We are elated to here that we provided the service you deserve as our guest. We look forward to serving you again in the near future.

6/10 Okay

SUSANTA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked this hotel through Expedia and made the payment at the time of booking. However, at the time of checking in, hotel staff asked for additional charge for my child who I already paid for. Even after explaining the full payment for same count of guests, he made me wait in the lobby as he was checking with his manager. Although he finally let us check in without additional charge. I found this causing displeasure and stress after a long day drive.
Stayed 1 night in Mar 2024
Response from gm on Mar 27, 2024
Thank you for posting your review of your recent stay with us. If I may say it was indeed a pleasure to have you as our guest. Staff was only following hotel policies which state children 12 and under stay for free. This information is listed on Expedia perhaps you missed it. Though the fee was waived for you. We look forward to serving you again.

2/10 Terrible

Bobbie Jo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was on my way home from a trip visiting family with my son in Kentucky. This was just to be a nice place to stop at for a rest. Upon checking I asked to use the bathroom after being on the road. I was told the public bathroom was out of order. then to be told shortly later that they now usable. Once I entered the bathroom it was dirty. it was clear that the out of order sign was just to keep people out of it. Sai. I believe was his name, he checked me in well.. actually he was training a nice young women whom was a dear. BUT SAI!! he was rude. very rude. made me feel uncomfortable. only and hour later I went to the desk to request ONE extra towel. my room only had two and was in need of and extra one. AFTER getting the third degree about how many people were in my room. I explain twice why that I needed two towels for myself... being one for my hair one for my body. and one for my son. I was given an extra towel. This was SAI whom was being to rude about one towel ONE TOWEL!!! In the room there is a motion sensor it goes off with any movement. I WAS WOKEN UP THREE!! from just my son moving the bed. the third time it work me up was 2:45am. so I just packed up my stuff and left. Never even got to get to use one of my amenities I paid for, meaning breakfast. I ASLO feel bad for whom ever gets stuck with room 138. For it is next to an entrance. When this door closes it slams with the LOUDEST SOUND. which i am sure would wake up anyone in the middle of the night.
Stayed 1 night in Mar 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
pedro at Front Desk most excellent customer service
Stayed 1 night in Mar 2024
Response from gm on Mar 27, 2024
Thank you for posting your review of your recent stay with us. If I may say it was indeed a pleasure to have you as our guest. We are elated to hear that Pedro was there for you. We look forward to serving you again.

4/10 Poor

Valeria

No water in the building
Stayed 1 night in Mar 2024
Response from gm on Mar 16, 2024
Thank you for posting your review of your stay with us. Due to a water line break from main city line the city opted to turn water off. This is something out of our control. We did apologize and fully explained details to all guests. Refunds were given where the situation merited it. We look forward to serving you in the near future.

10/10 Excellent

Hye

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 4 nights in Feb 2024
Response from gm on Feb 21, 2024
Thank you for taking the time to post your review of your stay with us. May I say that it was a pleasure to have you choose to stay with us. We look forward to the opportunity to serve you again in the very near future.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from gm on Feb 21, 2024
Thank you for taking the time to post your review of your stay with us. May I say that it was a pleasure to have you choose to stay with us. We look forward to the opportunity to serve you again in the very near future.

4/10 Poor

Amy

Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from gm on Feb 13, 2024
Thank you for posting your review of your stay with us. We look forward to serving you again.

10/10 Excellent

Belkys, Charleston

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from gm on Feb 7, 2024
Thank you for taking the time to post your review. May I say that it was a pleasure to have you as our guest. The rating of 5 out of 5 tells us that your stay met your expectations. We are happy to hear this! We look forward to the opportunity to serve you again in the very near future.

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and was what we needed. Thanks
Stayed 1 night in Jan 2024
Response from gm on Feb 4, 2024
Thank you for taking the time to post your review. May I say that it was a pleasure to have you as our guest. We are elated to hear that your stay was 'very nice'. We look forward to the opportunity to serve you again in the very near future.

4/10 Poor

Julio

Stayed 1 night in Jan 2024
Response from gm on Feb 2, 2024
Thank you for taking the time to post your review of you recent stay with us. We are glad to have you as our guest. We look forward to serve you again in the very near future.

10/10 Excellent

Evelyn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place!!!
Stayed 1 night in Jan 2024
Response from gm on Jan 30, 2024
Thank you for posting your review of your stay with us. May I say that it is always a pleasure to see you back. We are happy to hear that your stay met your expectations. We look forward to serving you again in the very near future.

6/10 Okay

Maria

Liked: Staff & service, amenities, property conditions & facilities
I had noise neighborsplaying tv to loud. Otherwise it was great
Stayed 1 night in Jan 2024
Response from gm on Jan 28, 2024
Thank you for taking the time to post your review of the recent stay with us. When issues arise during your stay we ask that you let us know - thus giving us the opportunity to correct it. We are glad that otherwise your stay was great. We look forward to the opportunity to serve you again in very near future.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from gm on Jan 23, 2024
Thank you for taking the time to post a review of your recent stay with us. Your rating of 10 out 10 tells us that it was to your satisfaction. We are glad to hear that you enjoyed your stay. We look forward to the opportunity to serve you again in the very near future.

6/10 Okay

MARC

Stayed 2 nights in Jan 2024
Response from gm on Feb 7, 2024
Thank you for taking the time to post a review of your stay. It was a pleasure to have choose to stay with us. We are happy to see that your stay was to your satisfaction. We look forward to serving you again.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pedro at the front desk was Wonderful
Stayed 1 night in Jan 2024
Response from gm on Jan 16, 2024
Thank you for taking the time to post your review of your recent stay. We are elated to hear that Pedro was there for you. We look forward to the opportunity to serve you again in the very near future.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Rocky was at the front and very attentive. I travel frequently and tried various places. This hotel is conveniently located, clean and the staff is very friendly and always remembers me. The price is also very good
Stayed 2 nights in Jan 2024
Response from gm on Jan 16, 2024
Thank you for taking the time to post your review of your recent stay with us. We are elated to hear that our staff is friendly and always remembers you. You are correct when you say that are prices are good in comparison to surrounding hotels. We look forward to serving you again in the very near future.

10/10 Excellent

Stephanie 4037

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean ,sade and the snow was cleared
Stayed 1 night in Jan 2024
Response from gm on Jan 12, 2024
Thank you for posting a review of your recent stay with us. We are happy to hear that you found the hotel clean. During the winter we strive to keep walkways and parking lot cleared of snow for the benefit of our guests. We look forward to serving you again.

10/10 Excellent

Lorena

Stayed 1 night in Dec 2023
Response from gm on Jan 26, 2024
Thank you for taking the time to post your review of the recent stay with us. May I say that it was a pleasure to have you as our guest. Your rating of 5 out of 5 tells us that your stay was to your expectations. We are happy to see this. We look forward to the opportunity to serve you again in the near future.

10/10 Excellent

Cessalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds, clean, quiet, safe, my favorite hotel in Schaumburg!
Stayed 1 night in Dec 2023
Response from gm on Dec 30, 2023
Thank you for taking the time to post your review of your recent stay with us. May I say that it was a pleasure to have you as our guest. We are elated to hear that we are "my favorite hotel in Schaumburg" and the stated facts off comfy beds, clean quiet and safe. All of which we work very hard to provide to all our guests. We look forward to serving you again in the very near future.

2/10 Terrible

Diego

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They charged me $25 extra for my son who is a child (age 15) because it was supposedly on their hotel policy, which I read their policy and it never states a age range for what children are free or how much they’d be. They also charged me a deposit fee of $100 that was not stated on Expedia as compared to other hotels that I looked through the website on the same day of booking the room for 2 adults and a child. My room was a two bedroom for up to 4 people and they charged me more when there shouldn’t be a difference in payment for another person. The staff that checked me in was also providing terrible customer service and was ridiculously rude for a simple question that was asked because he caused a confusion when stating things related to my payment on Expedia as “ oh they only care about the money that they charge and if you want to claim your money spent ask them.” but knowing as well Expedia tells you what is required offers given for a booking for customer satisfaction in savings. I was absolutely shocked and disappointed with this hotel. I spoke the following morning when I checked out to a different staff person and they were trying to provided proof of their policy for the deposit and extra charge for my child and they themselves weren’t able to give me any proof of so said & stated that the manager would call me for my refund and have not received my refund for the extra charges.
Stayed 1 night in Dec 2023
Response from gm on Dec 28, 2023
Thank you for posting your review f your recent stay with us. Staff was only following hotel policy. All rooms rates are based on 2 people - though the room has a max capacity of 4. Expedia does list the information in question: the following is directly from Expedia website"The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation2 children, per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room. Extra-person charges may apply and vary depending on property policy. All of which may be found under hotel policies. Perhaps you missed this information. I am sorry that the morning staff was unable to show this to you. We look forward to serving you again in the very near future.

2/10 Terrible

Marina

Stayed 3 nights in Dec 2023
Response from gm on Dec 23, 2023
Thank you for taking the time to post your review of your recent stay with us. May I say that it was a pleasure to have you stay with us. We look forward to the opportunity to serve you again in the very near future.

10/10 Excellent

Rebeca

Stayed 1 night in Dec 2023
Response from gm on Dec 19, 2023
Thank you for taking the time to post your review of your recent stay with us. May I say that it was a pleasure to have you stay with us. We look forward to the opportunity to serve you again in the very near future.

8/10 Good

Thorcrom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant stay
Stayed 2 nights in Nov 2023
Response from gm on Dec 6, 2023
Thank you for posting your review of your recent stay with us. May I say that it was a pleasure to have you as our guest. We are happy to hear that you had a pleasant stay. We look forward to serving you again in the near future.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located, staff very friendly, clean rooms
Stayed 4 nights in Nov 2023
Response from gm on Dec 6, 2023
Thank you for posting your review of your recent stay with us. May I say that it was a pleasure to have you as our guest. We are happy to hear that you found our rooms clean and that the staff was very friendly. We look forward to serving you again in the near future.

2/10 Terrible

Babawale

I was told i had to pay $100 even after showing them i already paid with a reservation number
Stayed 1 night in Nov 2023
Response from gm on Nov 28, 2023
Dear Mr. Babawle: Indeed you had a prepaid reservation - upon check in you were asked for a deposit and it is only an authorization. Perhaps you missed this on Expedia.com The following is directly from the site "Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges". It is our hope that this clarifies any concerns you might have had.

6/10 Okay

Stephanie

Stayed 1 night in Nov 2023
Response from gm on Dec 19, 2023
Thank you for taking the time to post your review of your recent stay with us. May I say that it was a pleasure to have you stay with us. We look forward to the opportunity to serve you again in the very near future.

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, comfortable, and updated. Property was quiet. Good breakfast. Staff was readily available for any questions or problems. Only problem I had was shower doors were not installed properly and would not stay closed. Will definitely stay there again when in town.
Stayed 3 nights in Nov 2023
Response from gm on Nov 28, 2023
Thank you for taking the time to post your review of your recent stay with us. We are happy to hear that you found our hotel rooms very clean and comfortable. We look forward to serving you again in the very near future.

10/10 Excellent

Mary

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from gm on Nov 25, 2023
Thank you for posting your review of your recent stay with us. May I say that it was a pleasure to have you as our guest. Your rating tells us your stay was to your satisfaction which we are glad to hear. We look forward to serving you again in the very near future.

8/10 Good

Kannan

Liked: Cleanliness, staff & service, amenities
Washroom is basic with no towel bar even.
Stayed 2 nights in Nov 2023
Response from gm on Nov 17, 2023
Thank you for posting you review of your recent stay with us. It was a pleasure to have you as our guest. We look forward to serving you again in the near future.

10/10 Excellent

Marco A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from gm on Nov 17, 2023
Thank you for posting you review of your recent stay with us. It was a pleasure to have you as our guest. We look forward to serving you again in the near future.

10/10 Excellent

Sachiyo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from gm on Nov 15, 2023
Thank you for posting your review of your recent stay with us. Your rating of 5 out of 5 tells us your stay was to your satisfaction. We are elated to hear this. We look forward to serving you again in the near future.

2/10 Terrible

Theresa

Stayed 2 nights in Nov 2023
Response from gm on Dec 6, 2023
Thank you for posting your review of your recent stay with us. May I say that it was a pleasure to have you as our guest. We look forward to serving you again in the near future.

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when we visit the Schaumburg area. Staff has always been very courteous and hotel is quiet and clean.
Stayed 2 nights in Oct 2023
Response from gm on Oct 31, 2023
Thank you for taking the time to post your review of your recent stay with us. May I say that it was indeed a pleasure to have you choose to stay with us. We are elated to hear that you found our hotel clean and quiet. We look forward to serving you again when your travels bring you back this way.

8/10 Good

Melissa, Frankfort

Stayed 1 night in Oct 2023
Response from gm on Nov 19, 2023
Thank you for taking the time to post your review of your stat with us. We are glad to see that your stay was to your satisfaction. We look forward to serving you again in the very near future.

6/10 Okay

George

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Average hotel. Got what we paid for.
Stayed 1 night in Oct 2023
Response from gm on Oct 29, 2023
Thank you for taking the time to post your review of your recent stay with us. We were glad to have you as our guest. We look forward to serving you again in the very near future.

6/10 Okay

Sherri

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from gm on Oct 29, 2023
Thank you for taking the time to post your review of your recent stay with us. We were glad to have you as our guest. We look forward to serving you again in the very near future.

4/10 Poor

Chris

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Tv didn't work Elevator not working Shower very poor Rooms in need of a overhaul
Stayed 1 night in Oct 2023
Response from gm on Oct 26, 2023
Thank you for taking the time to post your review of your recent stay with us. Our elevator is fully functional and to my knowledge has not been down at all. If you had issues with the TV all you had to do was call the front desk so that we have the opportunity to fix it. We ask all guests to bring to our attention any issues during the stay thus giving us the opportunity to correct it. We look forward to serving you again in the near future.

4/10 Poor

Ariel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from gm on Oct 29, 2023
Thank you for taking the time to post your review of your recent stay with us. We were glad to have you as our guest. We look forward to serving you again in the very near future.

8/10 Good

Dan

Liked: Cleanliness, staff & service
Loud Fridge & AC but was clean.
Stayed 1 night in Oct 2023
Response from gm on Oct 29, 2023
Thank you for taking the time to post your review of your recent stay with us. We were glad to have you as our guest. We look forward to serving you again in the very near future.

8/10 Good

Veronica

Traveled with partner
Liked: Staff & service, amenities
Easy to get to. Quick check in and amazing staff. The rugs are pretty nasty but this is my go to place when in town.
Stayed 2 nights in Oct 2023
Response from gm on Oct 17, 2023
Thank you for taking the time to post your review. We are elated to hear that "this is my go to place when in town" - our staff is always there for each and everyone of our guests. We look forward to serving you again in the very near future.

10/10 Excellent

Donna

Stayed 1 night in Oct 2023
Response from gm on Nov 9, 2023
Thank you for taking the time to post your review. A rating of 5 out of 5 tells us that your stay was to your satisfaction. We are elated to see that . May I say that it was a pleasure to have you as our guest. We look forward to serve you again in the near future,

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Staff was super friendly. Hotel is just super outdated!
Stayed 2 nights in Oct 2023
Response from gm on Oct 13, 2023
Thank you for taking the time to post your review of your recent stay with us. It was a pleasure to have you as our guest. We are glad to hear that our staff was there for you. The entire hotel was recently renovated with new furniture bedding and 50" Flat Screen TVs all this was done to provide a better stay for our guests. We look forward to the opporrtunity to serve you again.

10/10 Excellent

Brandy

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, staff was great, there is a $100 deposit that I didn't see on the website, even if you paid in full prior to stay. We were able to leave $100 in cash at the front desk and they returned it to us at check out. Huge breakfast area and lots of food to choose from. Very pleasant stay.
Stayed 1 night in Oct 2023
Response from gm on Oct 13, 2023
Thank you for taking the time to post your review of your recent stay with us. It was a pleasure to have you as our guest. We are glad to hear that our staff was there for you and of course that you found the property clean. Incidental deposits are a hotel industry standard and it is listed on websites. We do offer our guests the option of using either cash or credit card. We look forward to the opporrtunity to serve you again.

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from gm on Oct 4, 2023
Thank you for posting your review of your recent stay with us. It was a pleasure to have you as our guest. We look forward to the opportunity to serve you again in the very near future.

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed and pillows were great! Price was right for the10 hours I needed a room just to sleep.
Stayed 1 night in Sep 2023
Response from gm on Oct 4, 2023
Thank you for posting your review of your recent stay with us. It was a pleasure to have you as our guest. We are elated to hear that the bed and pillows were great and 'the price was right'. We look forward to the opportunity to serve you again in the very near future.

10/10 Excellent

Kurt

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far away from the crime and congestion of the city. Nice place to rest up and relax.
Stayed 3 nights in Sep 2023
Response from gm on Sep 29, 2023
Thank you for taking the time to post your review of your recent stay with us. Thank you for your rating of 5 out of 5 which indicates to us that your stay was to your satisfaction. Yes you are correct located in the suburbs of Chicago with a big difference. We look forward to serving you again in the very near future.

6/10 Okay

Marie Cynthia

Stayed 1 night in Sep 2023
Response from gm on Oct 29, 2023
Thank you for taking the time to post your review of your recent stay with us. We were glad to have you as our guest. We look forward to serving you again in the very near future.