Ratings based on 603 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom argentina

Nice hotel to enjoy the city

Posted Jan 25, 2015
Amazing is the exact descripción for my stay in in Chicago
3 out of 5
by A verified traveler

Posted Jan 12, 2015
My hotel room had plain white walls, almost no decor, and natural wood color cabinets. For the price we paid, it was very cheap looking. On the plus side, the bed was very comfortable, and staff was extremely helpful and friendly.
Comment from Hotel Management
Jan 19, 2015 by Pierre, Hotel Management
Thank you for taking the time to share your experience. I am sorry to see that you did not enjoy the decor in your room. In addition to offering several different room layouts, we also feature two very different designs. Our "naturally cool" rooms feature blond wood floors and lighter accents while our "mansion house" rooms feature bold blue carpeting and darker accents. I hope that you will consider returning again the next time you are in the area. All the best, Pierre-Louis Giacotto General Manager
Comment from Hotel Management
Jan 19, 2015 by Pierre, Hotel Management
Thank you for leaving us a review. I am truly sorry that you did not enjoy the decor in your room. Along with several different room layouts, we also feature two very different room designs. Our Naturally Cool rooms feature blond wood floors and lighter accents while our Mansion House rooms feature bold blue carpeting and darker accents. I hope that you will consider returning again in the future. All the best, Pierre-Louis Giacotto General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Detroit

Nice weekend away

Posted Jan 8, 2015
Pros: This hotel fit our lifestyle. Workout, eat, relax in a city setting.
Cons: I guess we had to search for pool towels which were located off the pool by the changing/ restroom but we found them without much trouble.
Location: Seems like a 5-10 minute walk would get you just about anything you would want. A short cab ride from the hotel could get whatever else.
Perfect hotel for a relaxing weekend away. Close to shopping, restaurants, and sites. The hotel itself is beautifully done and the staff are extremely helpful and nice. Kudos to Al one of the doormen. The rooms are tastefully done and very comfortable and clean. The workout facilities (cardio, weights, steam room, sauna) are top notch and the lounge by the fireplace is a nice touch. Had a great weekend. Read some other reviews with some negative things but could not really find anything bad to say.
Comment from Hotel Management
Jan 10, 2015 by Pierre, Hotel Management
Thank you for sharing your experience! I am happy to see that you enjoyed your experience at the hotel and that our team was helpful throughout your stay. I will be sure to share your compliments with Al. I hope to see you again the next time you are in the area! All the best, Pierre-Louis Giacotto General Manager
5 out of 5
Recommended
for Couples
by A verified travelerfrom Ottawa, on

great weekend getaway

Posted Jan 7, 2015
Pros: The hotel was extremely clean and the staff were excellent. The pub/bar with wood oven was fun as well.
Location: close to millennium park and an easy walk to the magnificent mile. Great proximity to the Art Institute, great restaurants and shopping
Front desk reception was professional and courteous. Check in took only a few minutes and we were given an upgraded room with a city view for no additional costs. The location of the hotel was excellent. We were able to walk everywhere.
Comment from Hotel Management
Jan 7, 2015 by Pierre, Hotel Management
Thank you for taking the time to share your experience. I am happy that you had a great stay with us and that our team ensured that you had a room you loved! I hope that we have another opportunity to welcome you back the next time you are in Chicago! Happy New Year! All the best, Pierre-Louis Giacotto General Manager
5 out of 5
Recommended
for Couples
by A verified travelerfrom Canada

Not perfect but excellent.

Posted Jan 6, 2015
Pros: Excellent gym. Amazing staff. (Pierce the manager was extraordinarily accommodating!) Great decor. Excellent building design and location.
Cons: The sliding bathroom doors offer little privacy. The items in the mini-bar are rigged so that if you breathe on it, you bought it.
Location: Nearly perfect location. Just on the canal - near Millenium Park, museums, Magnificent Mile, jazz clubs, a wide variety of very nice restaurants, etc
We started out in a normal-sized room. King-sized bed, a desk, a chair - the usual stuff. We had a couple of minor complaints - only one robe was provided, the shower wand attachment didn't work, the sliding glass bathroom doors with several inches of space above and below offered very little privacy, etc. Nothing major. We could have lived with it. But the staff was very apologetic and offered us a suite. Even if they hadn't, the fact that they seemed to care at all and were obviously sincere in their desire to make our stay exceptional made the stay, well...exceptional.
Comment from Hotel Management
Jan 8, 2015 by Pierre, Hotel Management
Thank you for taking the time to share your experience. I am happy to see that you had an enjoyable stay and that our team helped make it even better! I will be sure to pass along your compliments. I hope that we have another opportunity to welcome you back in the future! All the best, Pierre-Louis Giacotto General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Winona, MN

Very beautiful hotel in Chicago.

Posted Jan 4, 2015
Pros: Friendly staff. Updated finishes. Amenities.
Cons: A fridge in every room at no additional fee.
Location: There are so many attractions in Chicago, from the Shedd Aquarium, Field Museum, and Adler Planetarium, to shopping, and eating.
My wife and I chose this hotel for our honeymoon as well as over New Years' Eve. When we arrived at the hotel, the doorman was very kind and courteous, helping us to get our bags out of the taxi, and helped us get to our room. All of the staff were just as friendly throughout our stay, including the concierge when tourists to Chicago like we were asked some stupid questions. The views from this hotel are incredible along with all of the modern finishes. The housekeepers were very prompt to our requests and would work around our schedule, and when we were in and out of the hotel. All of the hotel amenities were absolutely incredible, they include and indoor and outdoor pool and Jacuzzi, a game room, a basketball court, and a fitness center. Most of which we utilized. I would recommend this hotel to anyone. It is very comfortable and made for a very enjoyable honeymoon.
Comment from Hotel Management
Jan 5, 2015 by Pierre, Hotel Management
Congratulations on your recent wedding! I am thrilled that you loved your time at the hotel and appreciate your compliments about our team. I hope that you have a happy and healthy 2015 and that we see you again soon! Happy New Year! Pierre-Louis Giacotto General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indiana

Enjoyed our stay. Will come again.

Posted Jan 3, 2015
Pros: Enjoyed the pool and all of the hotel amenities.
Location: Shopping, ice skating restaurants are all nearby.
Stayed here with my husband and 3 sons. We had a wonderful time.
Comment from Hotel Management
Jan 5, 2015 by Pierre, Hotel Management
Thank you for sharing you experience! I am thrilled that you and your family had such a memorable stay! I hope we see you again in the future! Happy New Year! Pierre-Louis Giacotto General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2015
Pros: Really liked my room because of how light and clean it felt. No carpet was a big plus. My sister's room was compelete opposite--dark.
Cons: Remove carpet from rooms.
Staff very friendly and efficient. Room was great especially liked the balconey. Attractive lounge and bar.
Comment from Hotel Management
Jan 6, 2015 by Pierre, Hotel Management
Thank you for sharing your experience! I am happy that you loved your stay. I hope that you have a wonderful 2015 and that we see you again soon! All the best, Pierre-Louis Giacotto General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico

Excelente hotel y ubicacion

Posted Jan 2, 2015
Nuestra estancia en este hotel fue increíble, el personal y la atención excelente. Cerca a todas las atracciones principales de Chicago. No dudaría volver a este hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

It was a nice Xmas at the Blue Aqua!

Posted Dec 30, 2014
Pros: Clean, peaceful and kind staff
Cons: offer guest a special happy hour maybe -- I felt like I didn't want to go to the restaurant and bar area -- didn't draw me!
Location: Good --parking stinks but good!
Overall Great Experience! Will stay again and again! Everything was Great! Great people, atmosphere, food, rooms and staff.... Thank you Blue Aqua!
Comment from Hotel Management
Jan 3, 2015 by Pierre, Hotel Management
Thank you for taking the time to share your experience. I am thrilled that you celebrated Christmas with us and that you had such an enjoyable stay. I look forward to welcoming you back the next time you are in town! All the best, Pierre-Louis Giacotto General Manager