Lobby

Reviews of Regal Inn - Chicago O'Hare Airport

2 out of 5
Regal Inn - Chicago O'Hare Airport
2448 Mannheim Rd, Franklin Park, IL

Reviews

8.0

Very Good

Rating 10 - Excellent. 403 out of 1005 reviews" "
Rating 8 - Good. 368 out of 1005 reviews" "
Rating 6 - Okay. 114 out of 1005 reviews" "
Rating 4 - Poor. 54 out of 1005 reviews" "
Rating 2 - Terrible. 66 out of 1005 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Colin, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Remodeled room / turndown service nice staff
Stayed 2 nights in Mar 2024
Response from regal inn on Mar 26, 2024
Hello,Thank you for sharing your experience with us. We are glad to hear that you enjoyed your stay and we hope to see you again soon. Have a great day!

10/10 Excellent

BENJAMIN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff
Stayed 1 night in Mar 2024
Response from re on Mar 19, 2024
Hello,Thank you for sharing your experience with us. We hope to see you again soon. Have a great day !

4/10 Poor

Naga

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
1. Too much smoke smell in the closed corridor 2. Too much smoke of a weed in rooms 3. Allocated smoke rooms for a request of non-smoke 4. Not completely safe based on surroundings but fine 5. Extra charges for low grade rooms with modifications 6. Not satisfactory
Stayed 1 night in Mar 2024
Response from regal inn on Mar 19, 2024
Hello,Thank you for sharing your experience with us. We hope to see you again soon. Have a great day !

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from regal inn on Mar 14, 2024
Hello, Thank you for sharing your experience with us. We are glad to hear that you enjoyed your stay and we hope to see you again soon. Have a great day!

10/10 Excellent

tiffany

Stayed 1 night in Mar 2024

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very clean, convenuent
Stayed 1 night in Mar 2024
Response from regal inn on Mar 14, 2024
Hello, Thank you for sharing your experience with us. We are glad to hear that you enjoyed your stay and we hope to see you again soon. Have a great day!

4/10 Poor

Isaac

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Broken damaged things in the motel, shower was broken. Drawers were broken. The smell in the hallways is terrible
Stayed 1 night in Feb 2024
Response from regal inn on Feb 26, 2024
Hello,Thank you for sharing your experience with us.We always encourage guest to let us know about issues with the room right away so we can fix this issue right away. You did not mention to our staff about any of these issues. We wish you would have mentioned this roght when you niticed so we could have moved you to another room. We hope that in the future you will give us a second chance and stay with us again. Have a great day!

10/10 Excellent

Diyer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 1 night in Jan 2024
Response from regal inn on Jan 29, 2024
Hello,Thank you for sharing your experience with us. We hope to see you again soon. Have a great day!

10/10 Excellent

Maribel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Dec 2023
Response from regal inn on Jan 16, 2024
Hello,Thank you for sharing your experience with us. We hope to see you again soon. Have a great day!

6/10 Okay

Ophelia Wheat Yolanda

Business traveler
Liked: Staff & service
Staff did excellent work came to check on heat immediately
Stayed 1 night in Dec 2023
Response from regal inn on Dec 26, 2023
Hello, Thank you for sharing your experince with us. We hoope to see you again soon. Have a great day!

6/10 Okay

Verified traveler

Traveled with group, Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Uncomfortable stay
The hallways smelled of heavy cigarette smoke though no smoking is allowed inside. The counter had an unwelcoming attitude, with bulletproof glass around it. Stayed for muliple days and room was not cleaned everyday. Might be ok for an overnight but more than 1 night would not suggest staying here.
Stayed 4 nights in Nov 2023
Response from regal inn on Dec 21, 2023
Hello,Thank you for sharing your experience with us. We would like to apologize about the hallway smell of smoke. We do have smoking rooms in our inside hallway, and we usually keep the hallway doors open so that the smoke smell does not stay. But with the cold weather other guests asked us to please close the hallway doors so that their rooms can stay warm. We do have housekeeping every day but if there is a do not disturb sign on your door they will not bother the guest also if they knock and nobody answers the door and if they attempt to go in but the door is locked from inside they will also mark the room as if the guest did not want service. Sorry for the confusion. We hope that you will give us a second chance and stay with us again in the future. Have a great day!

6/10 Okay

ADELAIDO

Stayed 1 night in Dec 2023
Response from regal inn on Dec 21, 2023
Hello,Thank you for staying with us. We hope to see you again soon. Have a great day!

8/10 Good

Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Response from regal inn on Feb 26, 2024
Hello,Thank you for sharing your experence with us. We are glad to hear that you enjoyed your stay. We hope to see you again soon. Have a great day!

10/10 Excellent

TRACY, Chula Vista

Stayed 1 night in Dec 2023
Response from regal inn on Dec 13, 2023
Hello,Thank you for saring your experience with us. We are glad to hear that you enjoyed your stay and we hope to see you again soon. Have a great day!

8/10 Good

nathan

Liked: Staff & service
Ok ok
It was on the back side of a relatively vacant hotel
Stayed 1 night in Dec 2023
Response from regal inn on Dec 6, 2023
Hello,Thank you for sharing your experience with us. We hope to see you again soon. Have a great day!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience in a beautiful hotel. Thanks
Stayed 2 nights in Oct 2023
Response from regal inn on Dec 5, 2023
Hello, Thank you for sharing your experience with us. We hope to see you again soon. Have a great day!

2/10 Terrible

shahzaib

Disliked: Cleanliness, property conditions & facilities
There were cockroaches in the restroom and the sink of restroom was blocked, sheets were dirty
Stayed 3 nights in Nov 2023
Response from regal inn on Dec 6, 2023
Hello,Thank you for letting us know about your experience. We will talk to our housekeeping staff about this issue. We wish you would have mentioned something during your stay so we could have done something to fix this issue right away. We hope you will give us a second chance and stay with us again in the future. Have a great day!

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean the maids were very nice other than some annoying guy yapping outside on his phone at night it would have been perfect.
Stayed 2 nights in Nov 2023
Response from regal inn on Dec 5, 2023
Hello, Thank you for sharing your experience with us. We alwasy encourage guest to let us know about this issues right away so we can do something about it as soon as possible We hope to see you again soon. Have a great day!

10/10 Excellent

Paul

Stayed 2 nights in Nov 2023
Response from regal inn on Nov 20, 2023
Hello,Thank you for letting us know about your stay. We hope to see you again soon. Have a greeat day!

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Nos quedamos un dia para salir en la madrugada al aeropuerto y todo estuvo bien, la habitación muy limpia y cómoda y el personal amable.
Stayed 1 night in Nov 2023
Response from regal inn on Nov 20, 2023
Gracias por dejarnos saber de su experiencia. Esperamos verlos pronto

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
The Regal Inn is conveniently located in an area with multiple dining options. The staff were polite and efficient and the room was well maintained. The only problem I experienced was that I missed the driveway and had to circle the block to find it but that's more my error than anything else.
Stayed 1 night in Nov 2023
Response from regal inn on Nov 20, 2023
Hello,Thank you for letting us know about your stay. We hope to see you again soon. Have a greeat day!

6/10 Okay

Shaaz

Stayed 1 night in Nov 2023
Response from regal inn on Dec 6, 2023
Hello,Thank you for sharing your experience with us. We hope to see you again soon. Have a great day!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice owners, outside couldnuse a faceloft but the room was very nice.
Stayed 1 night in Nov 2023
Response from regal inn on Nov 20, 2023
Hello,Thank you for letting us know about your stay. We hope to see you again soon. Have a greeat day!

10/10 Excellent

Sameda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from regal inn on Nov 20, 2023
Hello,Thank you for letting us know about your stay. We hope to see you again soon. Have a greeat day!

8/10 Good

Loïc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap price and pretty good quality hotel
Stayed 3 nights in Nov 2023
Response from regal inn on Nov 20, 2023
Hello,Thank you for letting us know about your stay. We hope to see you again soon. Have a greeat day!

10/10 Excellent

Carl

Stayed 5 nights in Oct 2023
Response from regal inn on Nov 20, 2023
Hello,Thank you for letting us know about your stay. We hope to see you again soon. Have a greeat day!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2023
Response from regal inn on Nov 20, 2023
Hello,Thank you for letting us know about your stay. We hope to see you again soon. Have a greeat day!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, friendly!
The front desk was so friendly and helpful! My wife accidentally booked the next night and they patiently waited for us to quickly resolve it. We got it resolved right away and I was able to check in. The rooms were clean and comfortable. I was very tired and this was a welcome experience. Plenty of parking spaces and good visibility to the parking area from my room. Thanks for the great experience!
Stayed 1 night in Oct 2023
Response from regal inn on Oct 31, 2023
Hello,Thank you for sharing your experience with us. We are glad to hear that you enjoyed your stay nd we hope to see you again soon. Have a great day!

8/10 Good

Bob

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport & Fair price
Stayed 1 night in Oct 2023
Response from regal inn on Nov 20, 2023
Hello,Thank you for letting us know about your stay. We hope to see you again soon. Have a greeat day!

2/10 Terrible

Brandon

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Reaks of old cigarettes, stains on floors and beds. Avoid at all costs.
Stayed 1 night in Oct 2023
Response from regal inn on Oct 31, 2023
Hello,Thank you for sharing your experience with us. We wish you eould have mentioned something during your stay so we could have done something about it right away. Have a great day!

2/10 Terrible

Doris

Disliked: Staff & service, amenities, property conditions & facilities
Even though it was clean. I didn’t get any maid service on my second day. I was in a nonsmoking area & people were smoking in rooms by me.
Stayed 3 nights in Oct 2023
Response from regal inn on Oct 24, 2023
Hello,Thank you for sharing your experience with us. We do offer smoking rooms in our property. You booked a non smoking room so your room was non smoking. We apologize about the service, we will talk with our housekeeping staff about this. We hope to see you again in the future. Have a great day!

8/10 Good

Gustavo A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from regal inn on Oct 24, 2023
Hello,Thank you for sharing your experience with us. We hope to see you again soon. Have a great day!

8/10 Good

Marcus S

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent housekeeping, ok front staff
Overall a good value for the money. The housekeeping staff was excellent ever day, and very attentive. They noticed that i positioned pillows at the foot of the bed to help my sprained ankle, so they made the bed each day while leaving the pillows there. Two complaints i had: first, asked the front desk for an extra pillow, and they said they didn't have any. I can't imagine a hotel not having a single extra pillow. Second, there was loud music blasting from one of the rooms at 2:30am on Sunday, the day of the chicago marathon. I had to be up early to run the race, so i called the front desk after about 15 minutes of being unable to sleep from the noise. The man at the front desk said he would check on it in 5 min, but the music persisted for the rest of the night. If it weren't for my girlfriend lending me her ear plugs, i wouldn't have been able to sleep.
Stayed 6 nights in Oct 2023
Response from regal inn on Oct 16, 2023
Hello,Thank you for sharing your experience with us. We will let our housekeeping know that you appreciate their attention. We had a talk with our front desk staff about this matter with the pillows. There must have been some type of confusion from our staff. We recently hired new staff so he was a bit confused on how he can get extra pillows for guest or where they are located. We have now showed him how he can fix this issue. We apologize about the issue with other guest and loud music. We have also trained our staff on how to handle this issues in the future. Have a great day!

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect!
Everything wa perfect :)
Stayed 4 nights in Oct 2023
Response from regal inn on Oct 10, 2023
Hello,Thank you for staying with us. We hope to see you again soon in the future, Have a great day!

8/10 Good

oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Sketchy area but friendly staff and clean rooms
Stayed 4 nights in Oct 2023
Response from regal inn on Oct 10, 2023
Hello,Thank you for staying with us. We hope to see you again soon in the future, Have a great day!

8/10 Good

PETER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from regal inn on Oct 10, 2023
Hello,Thank you for staying with us. We hope to see you again soon in the future, Have a great day!

2/10 Terrible

Duba

Stayed 1 night in Sep 2023
Response from regal inn on Oct 10, 2023
Hello,Thank you for sharing your experience with us. Please let us know how we can improve. We hope to see you agai in the future. Have a great day!

2/10 Terrible

Alexis

Stayed 1 night in Sep 2023
Response from regal inn on Oct 10, 2023
Hello,Thank you for sharing your experience with us. Please let us know how we can improve. We hope to see you agai in the future. Have a great day!

10/10 Excellent

Peter

Stayed 1 night in Sep 2023
Response from regal inn on Oct 10, 2023
Hello,Thank you for sharing your experience with us. We hope to see you again in the future. Have a great day!

6/10 Okay

floricel, Cornelius

Traveled with partner
Disliked: Staff & service
The hotel laundry staff was very helpful and nice. The room was clean once inside. The hallways reek of cigarettes. Even though there are plenty no smoking signs the entire place smelled like cigarettes. This is most likely due to the carpet in the hallway, which is stained with dark spots all over the place. It is also lifting up from the floor which causes a possible trip hazard. Do not recommend if you have asthma or other lung problems. The cigarett smell would linger into your room when you open the door. Our room had an iron but no ironing board. We called the front desk twice for an ironing board and NEVER received one. They told us they would bring one in 10 minutes, but never followed through. After two hours of waiting it was clear they had no intention of showing up with the ironing board. There was an issue with the ventilation of the room. The concrete was sweating through the paint and you could see water perspiration running down the walls. The bathtub spout was also separated from the wall. You could see into the wall where the water from the shower was dripping into. It's likely this will create mold in the future. The pillows were awful, they were fluffy yes, but they gave no head support as soon as you lay on them. Our suitcase and clothes smell like cigarettes now. Hopefully washing them will get rid of the smell.
Response from regal inn on Sep 13, 2023
Hello,Thank you for sharing your experience with us. We would like to apologize about some of the inconveniences that you faced while staying with us. We have smoking rooms on our property that are far away from you but since they are in the hallway the smoke smell may linger around. We try to keep the hallway door open for most of the day but at night we do close them. We would also like to apologize about the ironing board. We talked to our staff about this issue, and it won’t happen again. We have let maintenance know about the issues in the bathroom as well. Thank you for letting us know. We hope that in the future you will give us a second chance and stay with us again. Thank you and have a great day!

10/10 Excellent

Sara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Little Place
I wasn’t entirely sure about the location, but once we got there, everything was fine. The clerk was extremely helpful and friendly. The rooms were clean, maintained, and very comfortable. Very little noise around us which made for good sleep. Felt comfortable parking in the lot. Will definitely stay again.
Stayed 1 night in Sep 2023
Response from regal inn on Sep 12, 2023
Hello,We are glad to hear that you enjoyed your stay with us and we hope to see you again soon. Have a great day!

10/10 Excellent

Li-Lun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from regal inn on Sep 9, 2023
Hello,Thank you for staying with us. We are glad to know that you enjoyed your stay. We hope to see you again. Have a great day!

6/10 Okay

Rattanaporn

Stayed 1 night in Sep 2023
Response from regal inn on Sep 5, 2023
Hello,Thank you for sharing your experience with us. We hope to see you again soon. Have a great day!

6/10 Okay

Clifford

Business traveler, Traveled with family
Liked: Staff & service
Tired and worn property.
Stayed 2 nights in Aug 2023
Response from regal inn on Sep 5, 2023
Hello,Thank you for sharing your experience with us. We hope to see you again soon. Have a great day!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from regal inn on Sep 5, 2023
Hello,Thank you for sharing your experience with us. We hope to see you again soon. Have a great day!

10/10 Excellent

Anastacio

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great .
Stayed 1 night in Aug 2023
Response from Regal Inn on Aug 30, 2023
Hello, Thank you for sharing your experience with us. We hope to see you again soon. Have a great day!

6/10 Okay

Mark

Liked: Staff & service, property conditions & facilities
Good value and close to the airport. Property and rooms are well cared for. However, the “non smoking” room definitely smelled of cigarette smoke which really sucked.
Stayed 1 night in Aug 2023
Response from Regal Inn on Aug 28, 2023
Hello,Thank you for sharing the experience with us. We will definitely have someone fix this issue as soon as possible. Have a great day!

2/10 Terrible

ARLENE

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Regal Inn on Aug 27, 2023
Hello,Thank you for sharing your experience with us. We will like to apologize about your experience on the day of your check out. We will like to remind you that check out time was at 11AM. Our staff had to be running after you for about 2 hours. We hope you can understand that was the reason we could not return your deposit. Have a great day!

10/10 Excellent

Gustavo A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Regal Inn on Aug 27, 2023
Hello,Thank you for sharing your experience wit us. We hope to see you again soon. Have a great day!

6/10 Okay

STEPHEN, PROSPECT

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is an older style motel. For those looking for a brand name hotel full of amenities, this isn't it. The concession is that the room cost is about 1/3 of those name brand hotels. I spent two nights at the Regal Inn. I didn't need anything fancy, just a clean room that was somewhat safe. This place has rooms that face the parking lot and rooms that are inside, which is what I had. The room, itself, appeared to be clean. It had a fidge and microwave, a good size TV and a desk, plus free Wi-Fi. The room had A/C which worked well. The bed was comfortable. It didn't seem the deadbolt latch was fully engaging and the toilet seat hinge was broken. Overall, I was content with the room. The staff was very friendly and accommodating. For some reason, I had to return to the front desk, twice, to get the card reprogrammed to unlock my room's door. The carpeting in the hallway was absolutely disgusting; it had large stains on it and really needs to be replaced! The door that led from the outside into the hallway for the interior rooms would not shut all the way. It appears at one time, the doors at either end used a card to unlock them. It would be nice if they got the door to close properly and were able to get the card readers working, again, as a security measure. It's not far from the Chicago O'Hare Airport which is a big plus! It is in a busy neighborhood, so you will here some noise from the outside in the room. There are plenty of places to eat nearby. I would stay again.
Stayed 2 nights in Aug 2023
Response from Regal Inn on Aug 23, 2023
Hello,Thank you for sharing your experience with us. We will have our staff take a look at the latch in that room, unfortunately our room key cards deactivate with very little contact that they have with phones or credit cards. We hope that on your next visit you will choose to the Chicago O'Hare are you will stay with us. Have a great day