Ratings based on 456 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 2, 2015
This a great hotel and in a great location. The problem I had is having to pay for internet, the room rates were somewhat high and internet should have been included.
5 out of 5
Recommended
for Everyone
by A verified traveler from Battle Creek, MI

River View Rules!

Posted Jul 31, 2015
Inviting lobby atmosphere and easy check-in. Ultimate view of the river. Friendly staff. Great hotel location.
1 out of 5
by A verified traveler

Posted Jul 25, 2015
Rooms were confirmed, when we checked in we were told they only had one of the rooms and when you book thru expedia there is no guarantee. They said they could give us blankets and some people could sleep on the floor. This was a not so good experience and doubt if we would ever use Expedia again but than we do not know who is telling the truth.
Comment from Hotel Management
Jul 29, 2015 by General Manager, Hotel Management
Thank you for your feedback. Unfortunately reservations cannot always be made to guarantee a certain room type. While we do try to honor as many requests as possible, there are times when we are unable to do so. We do want to extend our sincere apologies for the discomfort you experienced during your stay and we hope you will allow us another chance to surprise and delight you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Fantastic hotel close to EVERYTHING!!!

Posted Jul 25, 2015
This is one of the nicer hotels in the Loop area. Amenities were great and the rooms are updated and flawless. If I'm going to splurge on a hotel again in Chicago - this is where I'm staying!
Comment from Hotel Management
Jul 28, 2015 by General Manager, Hotel Management
We hope you will join us again soon! Until then, live well!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2015
Staff was very helpful. Convenient location. Our room with a river view was outstanding.
Comment from Hotel Management
Jul 24, 2015 by General Manager, Hotel Management
Can't beat the river view rooms! Thanks for the kind review!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Theater District Delight

Posted Jun 29, 2015
Pros: Lovely room, lovely views!
Within walking distance of many Chicago theaters. Made our weekend easy and relaxing!
Comment from Hotel Management
Jul 7, 2015 by General Manager, Hotel Management
Your comments title is very catchy and of course we couldn't agree more! Come join us for another show or just a weekend getaway anytime! Until then, live well.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

Great hotel - well located

Posted Jun 25, 2015
Pros: For the value, the value is difficult to beat. If you are on the north side of the river, the nightly charge is $100-$250 more.
Cons: Nothing
Location: Shopping restaurants bars and the theatres are all within walking distance.
I've stayed at this hotel previously and it was under renovation. Last weekend I tried it again - the renovation was complete and the lobby area is extremely nice and well laid out. The rooms are good sized for a major city and the bed was extremely comfortable. The best thing about the hotel is its location. You are a 3 block walk or less to Michigan Ave and many nice restaurants, bars, and theatres.
Comment from Hotel Management
Jul 7, 2015 by General Manager, Hotel Management
Bill - We are delighted you decided to give us another try now that are renovation is complete! We hope you will think of us the next time your travels bring you back to the windy city. Thank you and live well!
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Perfect location!

Posted Jun 15, 2015
Shops were everywhere! Don't get a rental car if your staying here because you're close to the trains, the L, and taxis aren't expensive either to go anywhere you need. The only problem I had was that I couldn't figure out the thermostat. It kept changing back to 72 and the amazingly fluffy duvets were too hot for that temperature. LOVED IT ALL AROUND!!
Comment from Hotel Management
Jun 18, 2015 by General Manager, Hotel Management
Tati - We are glad to hear that you loved it! You are right in saying there is no need for a car - so many places to discover just within walking distance or close cab ride! Please join us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 8, 2015
Great hotel with great staff. There was a snafu with our valet ticket, but the manager comped the parking to make up for it! Good experience!
Comment from Hotel Management
Jun 16, 2015 by General Manager, Hotel Management
We are glad to hear one of our managers was able to take care of your issue with the parking and the rest of your experience was good. We look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Prime location for Chicago Stay!

Posted Jun 8, 2015
Prime location! Great hotel weird but the smell of the hotel was very nice.
Comment from Hotel Management
Jun 16, 2015 by General Manager, Hotel Management
We don't think the fact that you liked our smell was weird at all! We are glad you enjoyed it and look forward to delighting you on many more trips to the windy city. Thank you and live well!