Ratings based on 975 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel experience

Posted Sep 16, 2014
The hotel was really close to the blue line train station. food was really good. starbucks in the hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler from Barrington, IL

Easy access to City

Posted Sep 8, 2014
Close to public transportation to go into Chicago.
Comment from Hotel Management
Sep 16, 2014 by Maria, Hotel Management
Thank you for your perfect rating. I see that you are local to the area, and look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice Hotel.

Posted Sep 8, 2014
Pros: price, location, friendly and helpful staff.
Great location to the airport. Great location for getting on the Blue Line. It does take at least 30-40 minutes on the Blue Line to get to downtown. Hotel staff was tremendous. Rooms are great. Pillows were terrible, we tried different ones, just as terrible.
Comment from Hotel Management
Sep 16, 2014 by Maria, Hotel Management
Thank you for your great comments about the hotel and staff. We appreciate your perfect rating. We will get together as a team and look at what we can change regarding the pillows in the future. We look forward to your next visit.
3 out of 5
Recommended
for Families
by A verified traveler from O'Hare, Chicago

Beautiful hotel, but room disappointed.

Posted Sep 2, 2014
Pros: Fairly easy to get to, comfortable king size bed with wonderful bedding.
Cons: More comfortable hide a beds, with actual bedding for those beds.
Location: Some road construction going on. Could hear jets overhead, since we were so close to O'Hare, but not too loud.
Easy to get to location. Friendly staff. Beautiful lobby, great pool and hot tub, nice work out room. Our room was nice, but we reserved a room for 3 people. We got a suite with a hide a bed couch for our third person, with only a blanket and a pillow with no case for that bed. We called for bedding, and never received them. We finally took the sheet off the king size bed to use on the very uncomfortable hide a bed. We also only had 2 towels, even though they knew we had 3 people.
Comment from Hotel Management
Sep 19, 2014 by Maria, Hotel Management
We would like to thank you for taking the time to post your comment regarding the hotel. We appreciate all your great comments regarding the staff and amenities. In regards to the sofa bed issue during your stay, I would like to apologize on behalf of the entire staff. Those are made upon request and we did not complete that request for you. I have addressed it with the proper team member to ensure that this does not occur again in the future. The number of towels is a stand for a room with a king bed. We appreciate the feedback and always look for ways to improve the guest experience. We hope that you will visit us the next time you are in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from minneapolis

Best room for the price

Posted Sep 2, 2014
Location: Very handy to the airport.
Nice room with lots of fine touches. Beautiful bathroom with aVeda products. Comfortable king size bed with a separate room with a pull out sofa. Great for kids. Right next to the airport, but well sealed so we never heard it. Not sure if that's due to the side of the hotel we were on. Parking was 24 per night, but we parked at the CTA park and ride for 6.
Comment from Hotel Management
Sep 19, 2014 by Maria, Hotel Management
We are glad to hear that you had a great visit. Our hotel is an all-suites property that gives everyone the room that they need. We look forward to your next visit when you are in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good but they charge for parking and wifi.

Posted Aug 26, 2014
Hotel is clean and tidy. Little surprised they are charging for wifi
1 out of 5
by A verified traveler

Sofa

Posted Aug 18, 2014
Beds r ok nothing great the sofa omg is the worst thing ever looked like its 100 years old n comfortable at all what so ever anyways I wouldn't recommend it
Comment from Hotel Management
Aug 21, 2014 by Maria, Hotel Management
Thank you for taking the time to give us your feedback. We very much appreciate any information that can assist us on improving the hotel. We are excited about our upcoming renovations to the hotel. We are in the final design process and we hope to start late this year. We hope that when you visit the area next time that you give us another opportunity. Once again, we appreciate you taking the time to give us the feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Pretty good

Posted Aug 17, 2014
Nice place just outside of Chicago. Good value. Would stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler from tulsa

Good stay. Close to highway and subway

Posted Jul 28, 2014
Excellent stay. Only negative was no free parking.
Comment from Hotel Management
Aug 4, 2014 by Maria, Hotel Management
Thank you for your kind response regarding your stay at the Renaissance Chicago O'Hare Suites Hotel. We are very lucky to have a superb location within walking distance to the Chicago train system. We hope to welcome you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from D

Close to airport, excellent service.

Posted Jul 28, 2014
Just went to visit a friend for couple days and as always the experience at this hotel was the best.
Comment from Hotel Management
Jul 30, 2014 by Maria, Hotel Management
Thank you so much for your kind response about your stay with us! We love welcoming our return customers back and we look forward to your return.