Dear Dolores,Thank you for taking the time to share your experience at our hotel as we greatly appreciate your positive feedback. We hope to host again in the future if your travels ever bring you back in the area.

Dear Sonia,Thank you for taking the time to share your experience at our property. Providing the highest level of hospitality is our priority and we are delighted by your feedback rating. We hope to host you again if your travels ever bring you back in the area.

Dear Greg,Thank you for taking the time to share your experience at our hotel. We are so glad to hear you enjoyed your stay and hope to see you again in the future if you happen to be in the area. We will also share your feedback with the rest of our team and thank you again.

Dear Jordan,Thank you for taking the time to share your feedback regarding your stay with us. We are so happy to hear that your stay was exceptional and appreciate your comments. We will share your constructive feedback with our team to expand on our selections in room. We hope you stay with us in the future.

Thanks for the great review, Sarah! We are so glad you enjoyed your stay. We hope to see you again soon.

Dear Jennifer,Thank you for taking the time to share your feedback at our property. We are delighted that you found your stay satisfactory and hope you would choose our property if your travels bring you back in the area.

Dear Laura,Thank you for taking the time to share your experience rating for your stay. We will definitely relay this positive feedback to the rest of our team and hope you are able to stay with us in the future!

Good afternoon Carlos,Thank you for your positive feedback. We are glad that your experience using hotel services such as the shuttle were satisfactory and look forward to hosting in the future.

Jessica,Thank you for your glowing feedback as we hope to host the cheer competition again in the future. We appreciate you staying with us.

That is great to hear, Charity! We are so glad you enjoyed your stay with us. We hope to see you again soon.

Thanks for the great review, Amanda! We hope you stay with us again soon.

Thank you for sharing the details of your experience. Your review has given us some helpful insight as we continue to improve our services. We are glad to hear that overall, you enjoyed your stay. We hope we have the opportunity to better serve you in the future.

Good afternoon johnathon,Thank you for the positive feedback as we hope to host another reservation in the future.

Hi Justin. We are so sorry to hear that you had a poor experience at our hotel. If you would like to share more details about your stay, please feel free to email me at lyndsay.baldassarra@renaissancehotels.com. I hope that if your travels bring you to the area again, you give us the opportunity to better serve you. Best wishes in all your travels.

Thank you for sharing your experience, Erin. We are so happy to hear that you enjoyed your stay! We are looking forward to seeing you again!

Dear Annes,Thank you for your feedback as we are very glad that you have enjoyed your stay at the Renaissance Schaumburg. We hope to host again the future if you are in the area.

Thanks for the great rating, Alexandria! We hope to see you again soon!

Thanks for the great review, Rieli. We are so glad you enjoyed your stay with us!

Thanks for the 5 out of 5 rating, Israel! We look forward to seeing you, again!

Thank you for the feedback Carlanthony--we are delighted to hear you enjoyed your stay with us! We hope to see you again soon.

Stacy,Thank you for taking the time to share your experience at our property and we sincerely apologize for the inconvenience during your stay. We do host weddings at our property that can set up photoshoots if we contract those weddings at a certain business volume and can set up certain areas for photos with a sales/event manager. If the photoshoot is not set up with a room block, we do restrict guests from taking professional photos in the public spaces as it can interfere with the traffic of guests if not blocked off accordingly with a contracted event manager. We do apologize if this information was not communicated to you and we will relay this feedback to our leadership team to ensure we enforce our guidelines in a better manner. Thank you again for your response.

Hi Leland. Thank you for the feedback. We are sorry we missed refilling the shower soap. We are reminding our team of the importance of those details. It is so good to hear you otherwise enjoyed your stay. Best wishes in all your travels!

Thanks for the 10 out of 10 rating, Muhammad! We are so happy to hear that you enjoyed your stay.

Nicole, thank you for sharing your feedback regarding your recent stay with us. I truly apologize for the condition of the room you experienced as well as the issue with other guests being disruptive throughout your stay. Providing the highest level of hospitality is our priority, and the experience you've relayed to us is not our standard. I’ve shared your feedback with the rest of our leadership to ensure that we correct and improve the various areas we failed to deliver our best during your stay. In regard to the 50 per night incidental charge, please note that it can take up to 10 business days (excluding holidays) for any authorization holds to fall off. After 10 business days should you still see the charge remaining, please feel free to contact us and we would be more than happy to assist.Once again, thank you for taking the time to share your experience. We hope to see you again. Please let us know if there is anything we can do to make your next stay a memorable one.

Hi Michelle. Thanks for the feedback. I am so sorry for the confusion. The in-room coffee makers are designed to conveniently brew straight into the coffee cup. We hope that you will stay with us again when your travels bring you to Schaumburg.Best wishes.

Jaime,Thank you for your feedback as we are delighted that you have enjoyed your stay. We hope to host you again in the near future!

Thank you for the feedback. We hope to see you again soon.

Thanks for the 5 out of 5 rating! We are so happy to hear you enjoyed your stay with us.

Thank you so much for the 10/10. We hope to see you again soon!

Dear Rosemarie,Thank you for taking the time to share your experience at our property as we are delighted that you have enjoyed your stay. We will share this with the rest of the team and hope to host again in the future.Thank you again!

Thank you for taking the time to share your feedback rating regarding your stay. We are delighted that you enjoyed your time at the Renaissance Schaumburg and hope to host again in the future.

Charmaine,Thank you for your feedback as it is extremely valuable to the success of our operation. We are delighted that you have enjoyed your stay and hope to host again in the future. Thank you again for your wonderful comments.

We are so happy to hear you had a nice stay. We would love to have stay with us again. Thank you for the great review.

Stephanie,Thank you for your feedback as it is extremely valuable to the success of our property. We look forward to the possibility of hosting you in the future.

Thanks for the great review, Oscar! We hope to see you again soon!

It is so good to hear that you enjoyed your stay and would come back again! Thank you for the feedback on the front desk staffing. We appreciate it very much.We hope to see you again, soon.

Pamela,Thank you for your taking the time to share your feedback regarding your stay. We do apologize that the beverage selection was not satisfactory and will relay this information onto our leadership team. We will use this feedback to hopefully expand that option within our restaurant. We hope to see you again in the future if you are ever in the area and thank you again for staying with us.

Thank you for your feedback, Jason. It looks like you did not have a great experience. If you would like to share details with us, please feel free to reach out to us directly at the hotel. Thank you for your time. We wish you the best in your travels.

Thank you for your feedback, Tom

Thanks for the great review! We hope to see you again, soon!

Donald,Thank you for sharing your feedback regarding your stay as it is extremely valuable to the success of our property. We are excited to hear that you enjoyed your time and we hope to see you again in the future!

Thank you for sharing your feedback. We agree it sounds like the shower in your guest room was not cleaned well. That is certainly not up to our standards. Please accept our apologies. We appreciate you bringing this to our attention. We wish you the best in your future travels.

Thanks for the great review! We are so glad you enjoyed your stay.

Thanks for the great review, Courtney! We hope to see you again soon!

Ken,Thank you for your feedback as it is extremely valuable to the success of our hotel. We hope to see you again in the future if you are ever in the area!

Thanks for the 5 star review, Caprice! We are so glad you enjoyed your stay.

Thanks for staying with us, Heather. We are happy to hear you enjoyed your stay!

Mark,Thank you for taking the time to share your experience about your stay as we are extremely delighted you were able to enjoy your time here. We value your feedback and will be sharing this with the rest of our leadership team. Thank you again and we look forward to seeing you in the future if you are ever in the area.

Thank you for your feedback as it is extremely valuable to the success of our property. We are delighted that you enjoyed your stay and look forward to the possibility of hosting you in the future.