Indoor pool

Reviews of Residence Inn by Marriott Chicago Schaumburg/Woodfield Mall

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 242 out of 459 reviews" "
Rating 8 - Good. 141 out of 459 reviews" "
Rating 6 - Okay. 38 out of 459 reviews" "
Rating 4 - Poor. 18 out of 459 reviews" "
Rating 2 - Terrible. 20 out of 459 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We did not get the room style I booked. We needed 4beds and only had 3
Stayed 2 nights in Feb 2024

8/10 Good

jonathan

Traveled with group
Liked: Cleanliness, staff & service, amenities
Bed was not the best
Stayed 1 night in Feb 2024

10/10 Excellent

Denia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Charis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted with a big smile and welcomed immediately at check-in! We were even upgraded to a bigger room just for being a rewards member! We stayed for three nights for a volleyball tournament, and it was the best hotel for that long weekend. The fireplace in the two-bedroom suite was the best part! Thank you for taking care of us! We will definitely be staying there again if we are ever in the area again. Hopefully, we find a hotel like yours for every tournament this year! Thank you!!
Stayed 3 nights in Jan 2024
Response from Priyanca on Jan 20, 2024
Dear Mr./Ms. Cocke,On behalf of the entire hotel team, I want to thank you for sharing about your positive stay at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire front desk team and leadership as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Priyanca SehgalFront Desk Supervisor

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2023

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Jeffrey, Grand Rapids

Stayed 1 night in Dec 2023

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here I love it
Stayed 1 night in Nov 2023

6/10 Okay

Jennifer

Stayed 3 nights in Oct 2023

4/10 Poor

Zoua

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Great service but rooms are not the best...
When we arrived at the hotel, the front desk staff was friendly. The reason why my experience wasn't so great was because the walls were so thin. We could hear kids running around and screaming. When we got to our room, it definitely wasn't as clean as I thought it would be. The blanket had a stain, so I requested a new one. The toilet also had a pubic hair on the toilet seat. Worst of all, there was a KNIFE on the ground. It was at the front entrance of the door and blended in with the carpet. He stepped on the knife, but luckily, he still had his shoes on. If his shoes were off, he could have got injured.
Stayed 2 nights in Oct 2023

8/10 Good

Kathleen

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 11 nights in Sep 2023

6/10 Okay

Melinda

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Very outdated furniture; mattress on pull out couch was yellowed with stains
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great for Families but Beds are NOT Comfortable
A great place for families to stay based the amenities like room options, pet friendly, free breakfast and pool. There is not a hot tub/whirlpool tub. The beds are not comfortable and worn at least in the room we stayed in. They should replace the beds.
Stayed 2 nights in Sep 2023

10/10 Excellent

Maine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How quite it was. No kids playing in the hallway
Stayed 2 nights in Sep 2023

10/10 Excellent

Carol

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was excellent. I am gluten and dairy free and I still had breakfast options. They even had oat milk! The place was very clean. Very nice.
Stayed 1 night in Sep 2023

10/10 Excellent

Tama

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly front desk
Stayed 1 night in Sep 2023

10/10 Excellent

cynthia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Myunghee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

lorna

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Breakfast was excellent
Stayed 2 nights in Aug 2023

8/10 Good

Charlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Lisa

The staff was wonderful. Especially the front desk. The studio was laid out wonderfully for remote work.
Stayed 10 nights in Jun 2023
Response from Front Desk Supervisor on Jul 6, 2023
We greatly appreciate your kind feedback. We do hope you will come back and see us the next time your in the Schaumburg area.

8/10 Good

IMRAN

Stayed 19 nights in Jun 2023

10/10 Excellent

Ricky, los angeles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast.Clean and responsive staff
Stayed 3 nights in Jun 2023
Response from Front Desk Supervisor on Jul 6, 2023
We are so happy you enjoyed your stay with us, and we hope to see you again the next time you are in the area

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Needs some updates
The staff was very friendly and helpful. The room needed some updates and better cleaning. Please replace the water-stained lampshade in room 215.
Stayed 2 nights in Jun 2023
Response from Front Desk Supervisor on Jul 6, 2023
Thank you so much for your feedback, we always encourage ways to improve our service and hotel. Your input is greatly appreciated. We hope you will stay with Springhill Suites for your future hotel needs

10/10 Excellent

annette

Liked: Cleanliness, staff & service, property conditions & facilities
The pool area no towels
Stayed 1 night in Jun 2023
Response from Front Desk Supervisor on Jul 6, 2023
I apologize for the lack of towels in the pool area. Our staff is aware of this issue and working diligently to get this resolved. Thank you so much for your fedack.

8/10 Good

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Needs a remodelation in bathrooms , looks pretty outdated
Stayed 1 night in Jun 2023
Response from Front Desk Supervisor on Jul 6, 2023
Thank you for your response and we will look into what we can do to update our bathrooms.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Askar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is well located and spacious. Staff was very courteous and receptive to reasonable request. The extra full bath with 2 bedrooms was a pleasant surprise. Limited breakfast options was the only thing that can be looked into, morning coffee was excellent though.
Stayed 10 nights in May 2023
Response from Supervisor on Jun 2, 2023
Dear Askar,We are so happy to hear that you enjoyed your stay with us and we greatly appreciate your feedback about the breakfast. We will look into this and I will be sure that management is aware as well. We hope to see you again the next time you visit the area.

8/10 Good

Prasanna

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Stay is pleasant and room are also good , old set up but good space . Only issue which we have is the house keeping which is not that frequent.
Stayed 17 nights in May 2023
Response from Trudy on May 27, 2023
Thank you for staying with and thank you for your feedback. We do have housekeeping service after 5 days, and or sooner upon request. We apologize if this was not explained to you at check-in. I will be sure our desk staff is all on top of informing our guests at check in moving forward.

2/10 Terrible

Kimmisha

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy hotel vey nasty
Stayed 1 night in May 2023
Response from Trudy on May 27, 2023
Thank you Kimmisha for your feedback. I am so sorry to hear that you feel that our property is not clean. We strive to improve everyday in anyway we can. I will be sure management and housekeeping is aware so that the right protocols are in place.We do hope you will give us another chance the next time you come to visit the area.

8/10 Good

Latonia

Stayed 1 night in May 2023

10/10 Excellent

Precision

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Trudy on May 27, 2023
Thank you so much for staying with us, and we are very happy to hear you had a pleasant visit. We hope you come back to visit again soon

6/10 Okay

TIFANY

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
This property is in need of an upgrade..so outdated .The employees are wonderful and the property is very clean just my room had broken tables.overall my kids enjoyed the pool and basketball court so it was worth the stay.
Stayed 1 night in Apr 2023

4/10 Poor

Derrick

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
I chose this place for my birthday weekend. The toilet overflowed at 3am .No one was on site but a maintenance man .He us towels and a pluger .What bad timing for a celebration
Stayed 1 night in Apr 2023
Response from Trudy on Apr 4, 2023
Dear Derrick,Thank you for your feedback about your experience with us. We are very sorry to hear that this happened on your birthday celebration while you were staying with us. The toilet overflowing in your room is below our standard. We strive to help make each guests stay as comfortable and pleasant as possible.I will be sure to share this with our Maintenance and Housekeeping leadership team so we can prvent this from occuring in the future.We do hope you will give us a second chance the next time you travel to our area.Sincerely,Trudy BrisboisFront Desk Associate

2/10 Terrible

Ephraim

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
pungent or smoking smell in the room the sofa bed was broken
Stayed 1 night in Apr 2023
Response from Trudy on Apr 4, 2023
Dear Ephraim,Thank you for your feedback about your recent stay you had with us. We are so sorry to hear about the poor smell in the room and the broken sofa bed. I will be sure we address these problems with our housekeeping and maintenance staff so that they do not continue to be a problem.We do hope you will give us another chance the next time you are in the area.Sincerely,Trudy BrisboisFront Desk Supervisor

6/10 Okay

Dana

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very thin walls. Beds are very stiff and hard. Also the offered breakfast was all stale food.
Stayed 2 nights in Mar 2023
Response from Trudy on May 27, 2023
Dear Dana,I am sorry to hear that The room was unpleasant with thin walls, and the breakfast was not to your liking. Our hotel staff does strive to do our best and make our guests happy in any way we can. We appreciate your feedback and I will be sure to notify my management about the beds and breakfast so that we can improve.I hope you will see us again the next time you are in the area.

6/10 Okay

Melissa

Traveled with family
Liked: Cleanliness, staff & service
I always check out the pool and hot tub photos before booking a hotel, and it looked great. The pool is large and the water was warm. However, the hot tub was closed and tiled over two years ago. The pool area also had large windows and left the pool area cooler.
Stayed 1 night in Feb 2023

10/10 Excellent

April

Stayed 1 night in Feb 2023

4/10 Poor

Barbara

Business traveler, Traveled with partner
Disliked: Amenities
It's the smallest, claustrophobic room we've ever had at a Residence Inn. We can barely move around w/o bumping each other.
Stayed 1 night in Jan 2023

10/10 Excellent

Mecca

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
nice stay needs uniformity and balance at checkin
The check-in process could have been way better, seemed a bit disorganized and we had a total of 5 rooms they told some people late check-out was at 1pm others 12:30
Stayed 1 night in Jan 2023

10/10 Excellent

MIGUEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the service
Stayed 1 night in Jan 2023

8/10 Good

Kyle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and ability to cook and have your own dishes. Room felt small and crammed with furniture.
Response from Edward M. (Front Desk Supervisor) on Jan 18, 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Anne, Grand Forks

10/10 Excellent

Amy J

2/10 Terrible

Katie

Stayed 1 night in Dec 2022

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Property needs updating , furniture is worn-out and it didn't feel like it was worth what I paid for and breakfast was so so
Response from Edward M. (Front Desk Supervisor) on Jan 5, 2023
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel's leadership team to ensure the necessaryguidelines are in place and reviewed to prevent these issues from occurring in the future.

2/10 Terrible

Katie

Stayed 1 night in Dec 2022

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Edward M. (Front Desk Supervisor) on Dec 28, 2022
On behalf of the entire hotel team, I want to thank you for sharing your experience at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the whole team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.