Ratings based on 140 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 31, 2015
Very comfortable, clean and convenient. Could not be any better.
Comment from Hotel Management
Jun 4, 2015 by Mary, Hotel Management
Thank you very much for letting us know that your stay "could not be any better"! We try our best to make sure that every guest is taken care of like they are part of our family. We look forward to your next stay with us soon!
5 out of 5
Recommended
for Couples
by Liz from Washington IL

Great Value

Posted Mar 10, 2015 on Hotels
Great breakfast. Staff was very polite and helpful.
Comment from Hotel Management
May 16, 2015 by Mary, Hotel Management
Dear Liz, Thank you for taking time to review our hotel. It looks like we made your stay great with a breakfast that you enjoyed and our staff that was friendly and took care of your during your time with us. Please know that we appreciate your business and hope to see you again in Schaumburg at the Residence Inn when travel brings you back this way again. Sincerely, Mary C.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Posted Feb 27, 2015
Very enjoyable and comfortable stay. They upgraded me to a 2 bedroom suite.
Comment from Hotel Management
Mar 12, 2015 by Mary Carlson, Hotel Management
Dear Arun, Thank you for the rating you gave our hotel with 5 Stars! I am glad to see that your stay was enjoyable and that the 2 Bedroom Suite was a welcome surprise for you during the time you stayed with us. We hope you will stay with us again at the Residence Inn Schaumburg when you travel to the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cedar Rapids

Nice hotel close to mall

Posted Feb 19, 2015
Pros: The staff went out of their way to help us find a place to stay after they overbooked for the weekend. Liked the availability of having a kitchen.
Cons: They need to renovate the hotel; dining area. Add an oven to the Kitchen and update the appliances since the microwave was old and very loud.
Location: Great location close to shopping areas and restaurants.
When checking in found out that there was no room after the hotel overbooked. The staff found us a place to stay at the same rate and got breakfast. Overall was okay. Dining room was old with torn up seats but buffet breakfast was good. The microwave in the room was old and very loud. The queen sized bet was not very comfortable but I was able to sleep.
Comment from Hotel Management
Mar 12, 2015 by Mary C, Hotel Management
Please accept my apology for the overbooked situation at our hotel. It was a very busy, last minute weekend for people making reservations at our hotel. We also have many long term stay guests that extended their stay with us at the last minute. We appreciate your business and hope to see you again when you are in the Schaumburg area.
5 out of 5
Recommended
for Families
by Rachel from Chicago

Awesome Experience...

Posted Feb 17, 2015 on Hotels
Great service all around. Martina housekeeping service me my standards. She did a great job.
Comment from Hotel Management
Apr 25, 2015 by Mary, Hotel Management
Thank you for the rating you gave our hotel and the comments you made about our housekeeping. We ask that each associate tries to make a personal impact on each and every guest. We will celebrate with housekeeping on making your stay great! We appreciate you taking the time to post the review.
5 out of 5
Recommended
for Business Travelers
by Bruce

Posted Feb 16, 2015 on Hotels
Comment from Hotel Management
Apr 18, 2015 by Mary, Hotel Management
Thank you for the rating you gave our hotel. We appreciate your business and hope you will stay with us again when you are in the Schaumburg area.
3 out of 5
Recommended
for Everyone
by A verified traveler from louisville

Posted Feb 16, 2015
Something on the room (possibly the laundry detergent used on the sheets) irritated my skin and caused me to break out.
Comment from Hotel Management
Mar 6, 2015 by Mary, Hotel Management
Julie, I want to apologize for your stay not being what you had expected. Please contact me at the hotel if you will so that we can talk about the situation. We pride ourselves in taking care of each guest in an individual manner and I want to make sure that your concerns are heard on a personal level. Sincerely, Mary C.
4 out of 5
Recommended
for Business Travelers
by Ashley from Cottingham, East Yorkshire

When the price is right, a good place to stay.

Posted Jan 19, 2015 on Hotels
Comfortable place to stay, plenty of space in suites to spread out and work. Close to Woodfield Mall, with plenty of nearby restaurants as well. Access to downtown Chicago and other suburbs is easy with interstates on doorstep. Staff always willing to help and the propety and suites are kept very clean. The complimentary breakfast provides a great start to any day. I used to use the Residence Inn whenever I was staying in the Chicago area, but then prices got silly; thankfully it was more sensibly priced this time. If the price is right I will stay here again.
Comment from Hotel Management
Apr 18, 2015 by Mary, Hotel Management
Thank you Ashley for the rating and comments you gave our hotel. We appreciate you making our hotel you place to stay!
4 out of 5
Recommended
for Families
by James from Rochester

Happy Thanksgiving!

Posted Dec 8, 2014 on Hotels
The front desk was extremely kind and helpful. The accommodations we great and we had no problems hosting a Thanksgiving dinner for 9!
Comment from Hotel Management
Feb 14, 2015 by Mary, Hotel Management
Thank you for the written review of our hotel. I am glad that you and your family joined us for the Thanksgiving holiday. Our rooms are known t be larger with room for a family. It sounds like the Thanksgiving dinner for 9 was a successful. We apreciate your business and hope you will stay with us again when you are in the Schaumburg area.
4 out of 5
Recommended
for Families
by michele from Appleton WI

Would recommend

Posted Dec 2, 2014 on Hotels
Carol at the front desk was very helpful. The pull out sleeper was VERY uncomfortable. We've stayed before & will do so again.
Comment from Hotel Management
Feb 14, 2015 by Mary, Hotel Management
Michele, thank you for the review of our hotel. We all agree, Carol is a great leader in our hotel and always has the best in mind when taking care of our guests. We hope to see you again when you visit the Schaumburg area.