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Reviews of Residence Inn by Marriott O'Hare

3 out of 5
Residence Inn by Marriott O'Hare
7101 Chestnut Street, Rosemont, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 569 out of 1001 reviews" "
Rating 8 - Good. 305 out of 1001 reviews" "
Rating 6 - Okay. 66 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 27 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
the beds were so gross
Stayed 2 nights in Apr 2024

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Apr 2024

8/10 Good

Becki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place close to the airport and many restaurants!
Stayed 1 night in Apr 2024

8/10 Good

Edward

Business traveler, Traveled with family
Bigger than anticipated—nicer —
Stayed 1 night in Apr 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very accommodating, I even was out till 1am and found an all night subway in the area to get some food I didn't get a chance to eat all day.
Stayed 2 nights in Apr 2024

10/10 Excellent

Colleen

Traveled with group
Liked: Cleanliness, staff & service, amenities
Amazing for concert goers to Rosemont.
Stayed 1 night in Apr 2024

10/10 Excellent

Donna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The room was a spacious studio apartment with a very comfortable bed. Friendly staff. Walkable to restaurants and stores. Free breakfast and airport transportation.
Stayed 1 night in Apr 2024

10/10 Excellent

Rodrigo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you want to be near the OHare airport. The hotel it’s 3 minutes walk to few stores like Chipotle, iHop, Chilis, Panda Express, and if you want to shop Ross and Target. The breakfast it’s very good at the hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024

8/10 Good

Carmen Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Harlan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Honestly the hotel itself wasnt outstanding or anything and that's fine! The part that was outstanding though was the overnight shift worker that was manning the desk. He was an absolute treasure and very helpful and easy to chat with. I didnt get his name unfortunately but he made the stay at the hotel just delightful.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tsz Yeung

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extremely convenient to walk to AllState Center and offers free airport shuttle service.
Stayed 2 nights in Mar 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Quinn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room and the bed are very comfortable and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

jennifer

Stayed 3 nights in Mar 2024

10/10 Excellent

Maria Elena

Liked: Amenities
We had a concert and didn’t want to drive home late back to Chicago only the pull out bed we had a hard to to get it open but everything else was excellent, we recommend to family and friends thank you you didn’t disappoint
Stayed 1 night in Mar 2024
Response from Jeff on Mar 4, 2024
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Chicago O’Hare.

10/10 Excellent

Danielle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was nice. Pretty slacious. Very nice staff. One outlet in our bathroom didnt work so we had to plug the hair dryer into an outlet outside the bathroom. In one of the bathrooms when we turned on the shower a bunch of little hairs came out and filled the tub which was kind of gross. Im guessing they clean the showers without running the water...and we found a black hair in our eggs but the rest of the breakfast was great. Good selection. I mean, I guess it happens.
Stayed 1 night in Mar 2024
Response from Jeff on Mar 4, 2024
Thank you for taking the time to share your experience of your most recent visit. We strive to provide comfortable and welcoming accommodations, and it seems like we missed the mark on this one. We hope we get the opportunity to welcome you back for a much-improved experience.

8/10 Good

Allison

Stayed 1 night in Mar 2024

6/10 Okay

Brenda

Traveled with partner
Liked: Cleanliness, amenities
It would be nice if you offered King size beds. Queen was to small and one had to sleep on the couch.
Stayed 2 nights in Jan 2024
Response from Jeff on Mar 4, 2024
Thank you for being our guest. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues.

10/10 Excellent

Vivek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a night’s stay
We ended up spending a night here due to flight delay and missed connection. Close to airport with free airport shuttle and commentary breakfast. Well maintained Nice helpful staff.
Stayed 1 night in Jan 2024
Response from Jeff on Mar 4, 2024
Thank you for taking the time to fill out the survey! We are happy to hear that overall, you were satisfied with your experience; hope to see you again in Rosemont!

8/10 Good

CHRISTOPHER

Business traveler
Liked: Cleanliness, property conditions & facilities
I tried to use the shuttle but the staff gave me totally inadequate directions to meet the shuttle. I waited 45 minutes in freezing temperatures only to watch their shuttle bus drive right by me twice. I eventually took a cab.
Stayed 1 night in Jan 2024
Response from Jeff on Mar 4, 2024
Thank you for taking the time to share your experience at the Residence Inn Chicago O’Hare. We would like to sincerely apologize for your dissatisfaction. We hold ourselves to a very high customer service standard and are truly sorry you did not find this to be the case. We shared your feedback with the appropriate staff members to prevent future guests from having a similar experience. Thanks again and we hope we get the chance to welcome you back for a much-improved experience.

4/10 Poor

Nija

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Jeff on Jan 9, 2024
Thank you for taking the time to share your experience of your most recent visit. We strive to provide comfortable and welcoming accommodations, and it seems like we missed the mark on this one. We apologize that we fell short of that during your visit.

10/10 Excellent

Mario

Stayed 1 night in Dec 2023
Response from Jeff on Jan 9, 2024
Thank you for taking the time to fill out the survey! We are happy to hear that overall, you were satisfied with your experience; hope to see you again in Rosemont!

10/10 Excellent

Maria

Stayed 3 nights in Dec 2023
Response from Jeff on Jan 9, 2024
Thank you for taking the time to fill out the survey! We are happy to hear that overall, you were satisfied with your experience; hope to see you again in Rosemont!

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of space
Such a perfect space to gather the family for time together. Great kitchen and loved the fireplace. Having a second full bathroom was amazing. Very comfortable beds and great tvs
Stayed 2 nights in Dec 2023
Response from Jeff on Jan 9, 2024
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Chicago O’Hare.

4/10 Poor

Tanya, Grand Prairie

Stayed 1 night in Dec 2023
Response from Jeff on Jan 9, 2024
Thank you for taking the time to share your experience of your most recent visit. We strive to provide comfortable and welcoming accommodations, and it seems like we missed the mark on this one. We apologize that we fell short of that during your visit.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed this time
There’s a broken piece of glass on the floor and gave me a tiny cut on my left heel and my fiancée. The bathroom door needs to be fixed because of the door knob issue and not closing/locking at all. The bed sheet (2nd layer) had blood stain. The body wash needed refill.
Stayed 2 nights in Dec 2023
Response from Jeff on Jan 9, 2024
Thank you for your review. We are truly sorry to hear you had an unfortunate experience. We strive to provide comfortable and welcoming accommodations, and we apologize that we fell short of that during your visit.

4/10 Poor

luis gustavo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jeff on Dec 14, 2023
Thank you for taking the time to share your experience of your most recent visit. We strive to provide comfortable and welcoming accommodations, and it seems like we missed the mark on this one. We hope we get the opportunity to welcome you back for a much-improved experience.

10/10 Excellent

Renvi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jeff on Dec 14, 2023
Thank you for taking the time to fill out the survey! We are happy to hear that overall, you were satisfied with your experience; hope to see you again in Rosemont!

8/10 Good

Barbara

Stayed 3 nights in Dec 2023
Response from Jeff on Jan 9, 2024
Thank you for staying with us and we’re pleased to hear that you enjoyed your time in Rosemont!

8/10 Good

Kathy

Traveled with family
Liked: Staff & service, room comfort
Good hotel in need of TLC.
Rooms definitely needed to be cleaned more thoroughly. Carpets were quite dirty. The whole hotel is in serious need of a major refresh ! However, the staff were very nice and accommodating.
Stayed 1 night in Dec 2023
Response from Jeff on Dec 14, 2023
Thank you for your review. While we are glad to hear that our staff was friendly and helpful, we are truly sorry to hear you had an unfortunate experience. We strive to provide comfortable and welcoming accommodations, and we apologize that we fell short of that during your visit.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
No variety of breakfast. Same food venue everyday. The breakfast was quite disappointing and mundane for 5 days. The sausage and ham were inedible and caused stomach discomfort to my partner.
Stayed 6 nights in Nov 2023
Response from Jeff on Dec 14, 2023
Thank you for being our guest. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay. It was perfect for our need.
Stayed 1 night in Nov 2023
Response from Jeff on Dec 14, 2023
Thank you for taking the time to fill out the survey! We are happy to hear that overall, you were satisfied with your experience; hope to see you again in Rosemont!

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience
It was an overall pleasant experience. The only issues I had were I was interrupted by two separate people who just came into the suite without knocking or giving me time to answer. The bed was just ok but everything else was fine. It's the closest hotel to All State Arena so if you're going to see an event then this is the place to stay, you can walk and it takes literal minutes.
Stayed 1 night in Nov 2023
Response from Jeff on Dec 14, 2023
Thank you for taking the time to share your valuable feedback. We apologize for the interruption during your stay & we are taking appropriate steps to ensure future guests do not encounter the same issues. We hope to welcome you back again soon!

6/10 Okay

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
charged for parking had no car. no room service. had to go get towels
Stayed 2 nights in Nov 2023
Response from Jeff on Dec 14, 2023
Thank you for taking the time to fill out the survey!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and close to events at Allstate arena.
Response from Jeff on Dec 14, 2023
Thank you for taking the time to fill out the survey! We are happy to hear that overall, you were satisfied with your experience; hope to see you again in Rosemont!

8/10 Good

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn’t fond of the smell in my room but for a night stay to go to concert it was perfect accommodations. I had to go get air spray, smelt like dog and triggered my asthma 2 xs
Stayed 1 night in Nov 2023
Response from Jeff on Dec 14, 2023
Thank you for taking the time to share your experience of your most recent visit. We strive to provide comfortable and welcoming accommodations, and it seems like we missed the mark on this one. We hope we get the opportunity to welcome you back for a much-improved experience.

6/10 Okay

susan

Traveled with partner
Liked: Cleanliness, staff & service
Great location to Allstate arena but would have been nice if had had food and drinks on site
Stayed 1 night in Nov 2023
Response from Jeff on Dec 14, 2023
Thank you for taking the time to fill out the survey!

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
It served our needs perfectly. Friendly staff, clean rooms and nice accommodations!
Stayed 1 night in Nov 2023
Response from Jeff on Dec 14, 2023
Thank you for taking the time to fill out the survey! We are happy to hear that overall, you were satisfied with your experience; hope to see you again in Rosemont!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in a perfect spot win visiting all state arena
Stayed 3 nights in Nov 2023
Response from Jeff on Nov 28, 2023
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Chicago O’Hare.

8/10 Good

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Jeff on Jan 9, 2024
Thank you for staying with us and we’re pleased to hear that you enjoyed your time in Rosemont!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Jeff on Jan 9, 2024
Thank you for staying with us and we’re pleased to hear that you enjoyed your time in Rosemont!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel great staff and nice comfortable bed conveniently located next to shopping and food options and walking distance to Allstate Arena
Stayed 2 nights in Nov 2023
Response from Jeff on Nov 28, 2023
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Chicago O’Hare.

10/10 Excellent

Matt

Liked: Property conditions & facilities
Great location for Allstate Arena events!
Stayed 1 night in Nov 2023
Response from Jeff on Nov 28, 2023
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Chicago O’Hare.

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Jeff on Nov 28, 2023
Thank you for taking the time to fill out the survey! We are happy to hear that overall, you were satisfied with your experience; hope to see you again in Rosemont!

8/10 Good

Stephany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Jeff on Nov 28, 2023
Thank you for taking the time to fill out the survey! We are happy to hear that overall, you were satisfied with your experience; hope to see you again in Rosemont!

10/10 Excellent

Jane

Stayed 3 nights in Nov 2023
Response from Jeff on Nov 28, 2023
Thank you for taking the time to fill out the survey! We are happy to hear that overall, you were satisfied with your experience; hope to see you again in Rosemont!

10/10 Excellent

Hailey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jeff on Nov 28, 2023
Thank you for taking the time to fill out the survey! We are happy to hear that overall, you were satisfied with your experience; hope to see you again in Rosemont!

6/10 Okay

Michael

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Acceptable but could be better
Stay was OK but it was not clear how to get the shuttle bus to come to Terminal 5 at the airport to pick us up. In the end we had to get a taxi as no one seemed to be able to get through to the hotel by phone. The breakfast was acceptable although certain items were not always replenished even by the next day.
Stayed 3 nights in Nov 2023
Response from Jeff on Nov 28, 2023
Thank you for taking the time to share your recent experience. We appreciate your feedback and would like to extend our sincerest apologies regarding your experiences. We can assure you that these issues are not reflective of our standards and high service levels. We strive to create an exceptional experience for each and every guest and we are truly sorry that you experienced otherwise.