Ratings based on 110 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
100% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Trinidad

Closer to downtown

Posted May 14, 2015
Pros: the suite was very comfortable
Cons: Breakfast can offer omlettes and the area by the pool needs to be sealed against the clod
Location: there is food nearby walgreens and tgif
Chicago action only happens downtown, this hotel is about 30 minutes drive from the heart of Chicago, that being said most things can be found on cicero
Comment from Hotel Management
May 18, 2015 by Maria , Hotel Management
Thank you for choosing our hotel. I will look into more breakfast offering but we do not have the ability to make omelets at this time. We do offer great waffles though and many other hot items an d I hope you were able to sample them all!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Endwell, NY

Very close to Midway airport

Posted Apr 20, 2015
Very close to MDW airport, great restaurants, shopping malls. Can easily get downtown using Orange Line train you can catch at MDW ($6 round trip vs. $50 parking....and hours in traffic, makes this a no-brainer). Hotel is immaculate, staff very friendly. Room was awesome! Loved the layout. Room had full kitchen(including oven). Room was perfect for 3 people (couple and child, or 2 individuals). Seperate living room from bedroom and bathroom. Bathroom can be isolated, and 2 ppl can easily use at same time. The only complaints I had were the swimming pool was down(had to use pool next door), and the fire pit I was looking forward to sitting around evenings was broke. All in all, this place is tops!
Comment from Hotel Management
Apr 22, 2015 by maria middleton nied , Hotel Management
Thank you for taking the time to fill out areview on the Residence Inn Midway . We look forward to your return visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for the price

Posted Apr 20, 2015
Hotel was okay.. Spacious, free breakfast, hotel staff were wonderful. Only issue was that the room was very warm, we turned the AC down to 60 (as low as it could go) and we were still always very warm and uncomfortable. There were also a few spots on our comforter that looked a little gross. Other than that our stay was great.
Comment from Hotel Management
Apr 22, 2015 by maria middleton nied , Hotel Management
Thank you for your ratings and for your feedback regarding your stay. We will look into your issues and address them immediately.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful place, wonderful people!

Posted Apr 20, 2015
It did not matter who was working or at what time we came in, the staff went above and beyond to serve us! The breakfast was great and the woman who took care of all of that was very personable and treated us like we were at a 5 star dining place. She was just a sweetheart and kept everything very nice, and was ready to help in any way possible. The housekeeping staff was the exact same way! Very kind, smiling, eager to help, and our room looked and smelled great! We truly had an excellent stay and would definitely return! Loved the room layout, and felt like we had our own little apartment for the week we were there. Thank you!
Comment from Hotel Management
Apr 21, 2015 by GM Residence Inn, Hotel Management
Thank you for staying with us and for all the nice comments. Please see us again if your travels bring you into they area.
2 out of 5
Recommended
for Couples
by Josefrom Chicago

Looks are deceiving!!!

Posted Feb 17, 2015 on Hotels.com
Very loud at night, the spring mattress is very uncomfortable.
Comment from Hotel Management
Mar 24, 2015 by Maria, Hotel Management
Thank you for bringing this to our attention. We have looked into this situation and jhave been checking the mattresses in our room.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Indianapolis

close to airport

Posted Jan 7, 2015
Pros: Close proximity to airport
Cons: Better ventilation?
Location: Giordano's Pizza. Very delicious.
The room was comfortable but had a bad smell and the furnishings were torn.
Comment from Hotel Management
Mar 24, 2015 by Maria Middleton Nied, Hotel Management
Thank your for your feednback. This hotel will be going through a renovation atthe end of the year which will replace and fix the issues with some our our furnishings. .We have and will continue to address all issues brought to our attention.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom michigan

close to airport

Posted Jan 6, 2015
Pros: Breakfast was very good.....
Cons: Ice more readily available and actual "free parking"
Location: Location was good because it was close to airport....Not sure about what was nearby. Although there didn't seem to be very many restaurants nearby.
Good hotel. Nice suite for the money. Nicely stocked kitchen except for no ice. Had to go to first floor to get it. Don't care for the pet friendly policy. Was a man with a pit bull dog near the elevator when I was leaving. Did not like the surcharge for parking there for the week while I was on vacation. Should be included in the price of the room, I think...Breakfast was very good.....
Comment from Hotel Management
Apr 21, 2015 by Maria Middleton Nied, Hotel Management
Sorry for the late reply to this comment but we appreciate the feedback and will make necessary adjustments. Please visit us again if your travels bring you into the area.
3 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Jan 5, 2015 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by Spencerfrom ATL

Residence Inn is a win!

Posted Jan 3, 2015 on Hotels.com
Had to fly into Chi town for business. Wanted to stay close to the airport. The RIMCM did not disappoint. Clean rooms. Great space. Cool breakfast fair and the staff was amazing! Lots of restaurants in the area including Chicago's famous Giordano's Pizza -- which delevers to the room! This place is a win!
Comment from Hotel Management
Mar 30, 2015 by Maria, Hotel Management
Thank you for providing such a nice review on our hotel.We look forward to your return visit. Maria Middleton Nied
5 out of 5
Recommended
for Families
by Robinfrom Hudson

Staff

Posted Dec 12, 2014 on Hotels.com
When we walked in, we were greeted with a smile. We wanted to do some things downtown and they were very helpful with helping us navigate the train system. On Saturday night we went into the city also and they made sure that we had enough water and drinks. I have never met a staff so caring as the staff at this hotel. Thank you for such a great visit into the City of Chicago.