Ratings based on 2,833 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Chicago, IL

Beautiful hotel, just okay room

Posted Oct 19, 2014
Pros: Extremely friendly staff
Cons: Update rooms
Location: Close to Michigan Ave, but back farther on the city. Expect to walk far if not taking a taxi to major attractions.
The hotel itself is stunning, very luxurious. The rooms, however, are nothing special. I stayed in a double bed room. The bedding was fantastic and high quality, comfortable pillows. The bathroom was very dated and the shower did not drain properly. There also was no fan in the bathroom and it was rather warm getting ready after a shower in the morning. For the price of the room I would expect a lot more in the amenities and higher quality bath products.
3 out of 5
by A verified traveler from Indiana

One night stand

Posted Oct 12, 2014
Frequent traveler but typically stay at other family of hotel chains. Decided to have a fling with Sheraton and in short, it's going to stay a one night stand. Received a lower configured room than (pre) paid for without an apology or adjustment to rate. Parking (self, not even valet) was the most expensive I've experienced in Chicago. Room was not exactly clean, and bathroom had mold in and around the tub.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great hotel close to many fine restaurants

Posted Oct 6, 2014
Cons: The location and the ambiance of the hotel
Location: Restaurants and attractions are located within walking distance or a short cab ride.
I have stayed at the Sheraton because of the quality of service and the central location of the hotel close to attractions and fine dining.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 6, 2014
Just stayed two nights over the past weekend, but I received an upgrade to a room with a nicer view than I'd originally booked upon checking in. My experiences with the staff were uniformly excellent, and my room was very clean and well-appointed. Would stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Oct 6, 2014
Pros: Easy, convenient location - within walking distance of everything I love about Chicago.Staff was friendly and expedient. The rooms were clean.
Cons: The weight-sensor mini bar is a little stressful. It's a little unfair to immediately charge someone $15 for six M&Ms when they look at a container.
Only stayed one night, but it was effortless and comfortable.
5 out of 5
by A verified traveler

Posted Sep 23, 2014
Hotel is close to shopping, the lake and museums.it was a lovely hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Check in

Posted Sep 19, 2014
Early arrival 8:30 staff on duty went out of their way to find a early room for me. Thanks to all.
3 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Old interior, dark garage, value breakfast

Posted Sep 18, 2014
Pros: Online search
Cons: Fix the lighting of the garage. Patch the doors.
There are not many hotels within the walking distance from the Northwestern University. This hotel is one of them, so it can charge a high price without updating its interior. Many room doors are damaged and not repaired. Parking is not free ($14 per day) but the garage is not well-maintained. The payment is falling apart. The lighting is very bad. 7 out of 8 lamps on the top story are out! On the other hand, the lighting in the adjacent city's garage is even worse. I cannot believe when I saw a lady went into a dark city garage to pick up her car at night. Breakfast is included. The choices of food are reasonably good and healthy. In-room Wi-Fi is included and is pretty fast. The room is clean and quite comfortable. The hotel is close to transit and train tracks so the train noises come up periodically. The windows noise insulation is not good enough.
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago, Il

great service. need jacuzzi:-(

Posted Sep 16, 2014
The experience was great . Family weekend getaway. Absolutely no problems..
3 out of 5
by A verified traveler from Iowa

Overpriced hotel

Posted Sep 12, 2014
Pros: bed
Cons: see above
Location: Yolk, much better and cheaper breakfast than Sheraton.
Good location, $700 per night does not cover breakfast, internet or even bottle of water...