Ratings based on 2,780 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

walking distance to most places

Posted Aug 23, 2014
Pros: QUIET
Location: Architecture boat tour nearby was amazing!
Great sized room, comfortable kind sized bed, room service very good, close to shops and attractions. Very quiet.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2014
Close to navy pier. Thee hotel lobby is very nice and the beds are great. shula's restaurant is very good. I would stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2014
Cons: Wish there was a Continental breakfast included for the price of the room
Liked the location. We had to wait over 30 min to get our car that had been valet parked. They had retrieved the wrong one
2 out of 5
by A verified traveler from Michigan

Great dissapointment

Posted Aug 18, 2014
Found what I thought was a great hotel for a great price in a great location. Turned out to be a great dissapointment!! We were excited about our stay when we drove up to the hotel. The outside was very eye appealing. When we walked in to the lobby, everything looked very high class!! The guy however at the reception desk acted like we were interrupting his plans when we checked in...ok, I get it. I'll let it pass...it was 12am when we checked in, and people are allowed to have bad days. We admired the lobby as we walked to the elevator. When we reached our floor, it was like we stepped off a time machine to 1987!! The hallway was dark and out dated. The doors looked to be painted by my grandma and about 6 costs too thick. The room wasn't any better. The only up to date thing about the room was the tv. The view was decent, but for the price this was not worth it. When you get a "deal" on a expensive hotel, you expect to feel like you're stealing the room for the weekend. Not so in this case. In fact I felt like the hotel was stealing from me!! This was horrible and caused me to cut my vacation short. Was not worth staying 2 nights. I've stayed in a lot of hotels in this area, and this has to be hands down the worst stay I've had. Don't let the picture fool you!
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Great location

Posted Aug 18, 2014
The staff was wonderful and we really enjoyed our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Great place to stay with a sensational location

Posted Aug 13, 2014
Pros: Everything!
Cons: Better coffee and coffee maker
Location: The River Walk and many boat tours!! Was great fun and all so accessible
I couldn't have been happier with this hotel stay. The staff was so helpful and friendly, the location perfect (walking distance to so many things) and the room lovely. I will definitely stay here next time in Chicago!
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Good location and resturants

Posted Aug 12, 2014
The hotel was in a good location. The lobby is very smart and welcoming. The rooms and corridors are dated and overdue a refresh however they were clean and everything worked. Beds comfortable and linen was lovely crisp white with loads of soft pillows. Had room service and they food was much better then expected. Perfect but bedrooms could do with a facelift.
3 out of 5
by A verified traveler from C

Value of service is bad

Posted Aug 11, 2014
If the price is less than 200, ok. Very bad car park design. Not very good customer service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 11, 2014
Great hotel. Plan to use this one in the future as well.
1 out of 5
by A verified traveler from los angeles

Reserved room was not delivered

Posted Aug 7, 2014
Pros: location but the Loews is just as good
Cons: Everything...z
Reserved a double room but when I arrived they had given in a way and said the only room we had left was a king..and " oh by the way , we can give you a roll away...it is just like a double bed " so sad for my older son, we travelled for Los Angeles to see the sites of chicago and got in late. In addition it was a noisy room could here adjacent rom voices through the vent. Gave us a crappy room overlooking a roof. Breakfast was $52 , self parking wasn't available and up charged us for valet. Maids did not even clean the room one day. Stay at the Loews across the street...it is just about to open and looks fantastic!