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Reviews of Sheraton Suites Chicago O'Hare

3.5 out of 5
Sheraton Suites Chicago O'Hare
6501 N Mannheim Rd, Rosemont, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 623 out of 1001 reviews" "
Rating 8 - Good. 197 out of 1001 reviews" "
Rating 6 - Okay. 91 out of 1001 reviews" "
Rating 4 - Poor. 42 out of 1001 reviews" "
Rating 2 - Terrible. 48 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ayman

Business traveler
Liked: Cleanliness, staff & service
Shuttle takes time to arrive and the phone number provided for international flights is not helpful. The design of the hotel with open lobby to all floors makes it noisy to all rooms when there is an event downstairs.
Stayed 4 nights in Apr 2024
Response from Sheraton Staff on Apr 15, 2024
Thanks for your feedback!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Malack Shahata Front Desk Supervisor on Apr 16, 2024
Thank you for your positive feedback! We're thrilled to hear that you had a nice experience during your stay at Sheraton.Ensuring our guests have a pleasant stay is our top priority, and we're delighted that we succeeded in meeting your expectations. Your satisfaction means a lot to us, and we appreciate your kind words.If there's anything specific you enjoyed about your stay or if you have any suggestions for us to maintain or improve our services, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back to Sheraton in the future.Thank you for choosing us!

4/10 Poor

Kimberly

Liked: Staff & service
Disliked: Cleanliness
Not the greatest experience.
Stayed 1 night in Apr 2024
Response from Malack Shahata Front Desk Supervisor on Apr 15, 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience at Sheraton did not meet your expectations.Your satisfaction is important to us, and we apologize for any shortcomings you encountered during your stay. We would greatly appreciate it if you could provide us with more details about your experience so that we can address any issues and make improvements where necessary.If you have any specific concerns or if there's anything we can do to make things right, please don't hesitate to reach out to us directly. Your feedback is invaluable to us, and we are committed to ensuring that all our guests have a positive experience at Sheraton.We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

8/10 Good

Brandi

Traveled with partner
Liked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Malack Shahata Front Desk Supervisor on Apr 15, 2024
Thank you for your feedback regarding your recent stay at Sheraton. We're glad to hear that your experience was okay overall.Your satisfaction is important to us, and we appreciate your rating of 4/5. If there are any specific areas where you feel we could have done better or if you have any suggestions for us to improve, please feel free to share them with us. We always strive to provide the best possible experience for our guests, and your feedback helps us in that endeavor.Thank you for choosing Sheraton, and we hope to have the opportunity to welcome you back in the future for an even better experience.

8/10 Good

Alessandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good option closer the airport!
Stayed 1 night in Apr 2024
Response from Sheraton Staff on Apr 13, 2024
Thanks for the feedback!!

10/10 Excellent

Kawa

Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect. Shuttle to airport works out great for a one day excursion tot he city.
Stayed 1 night in Apr 2024
Response from Sheraton Staff on Apr 13, 2024
Thanks for the feedback

2/10 Terrible

Shunlai, Rolling Hills Estates

Traveled with family
Disliked: Staff & service, amenities
I chose Sheraton, over many other hotels in the same area for our 1-night layover in O'Hara, because I thought I would minimize the chance of having a bad shuttle bus experience by selecting a well-regarded hotel chain. Little did I know I'd come to regret the decision very much. My wife (my wife and I, with two young kids) waited for over an hour to be picked up by the Sheraton shuttle bus, after a 11-hour international trip back from Europe. This could have been avoided if the hotel staff (responsible for arranging the shuttle service) had done her job and told the bus driver that we were waiting at Terminal 5, after I've called twice ahead to confirm the pickup. This complete failure on the part of the hotel staff in simple communication, especially after the guest has called ahead to arrange the pickup, is simply unacceptable and should never be associated with a name like Sheraton.
Stayed 1 night in Apr 2024
Response from Sheraton Team on Apr 8, 2024
I'm truly sorry to hear about your frustrating experience with the Sheraton during your layover at O'Hare Airport. It sounds like a very disappointing start to your return journey, especially after a long international trip with your family.Miscommunications and delays in shuttle services can indeed be very inconvenient and unsettling, especially when you've made efforts to confirm arrangements in advance. It's understandable that you expected better service from a reputable hotel chain like Sheraton.Thank you for sharing your experience, and I hope that your next travel experiences are much smoother and more enjoyable. If there's anything else I can assist you with, please don't hesitate to ask.

10/10 Excellent

Merry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many restaurants to easily walk to! Hassle free shuttle to and from the airport! Super clean and what a big surprise when we opened the door to our room, it was HUGE!!!!
Stayed 1 night in Apr 2024
Response from Sheraton Team on Apr 8, 2024
It's wonderful to hear that you had such a positive experience with the Sheraton despite the initial hiccup with the shuttle service.The cleanliness of the hotel and the spaciousness of your room are also essential factors in ensuring a comfortable and enjoyable stay.Thank you for sharing your positive experiences, and I hope your future travels continue to be just as enjoyable.

10/10 Excellent

Tate

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Sheraton staff on Apr 7, 2024
Thank you so much for your great feedback, we appreciate your time and loyalty!

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice environment
Stayed 1 night in Apr 2024
Response from Sheraton staff on Apr 7, 2024
Thank you so much for your great feedback, we appreciate your time and loyalty!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sheraton Staff on Apr 4, 2024
Thanks for the feedback!

10/10 Excellent

jae, palo alto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Sheraton Staff on Apr 2, 2024
Thank you for your feedback!

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sheraton Staff on Apr 2, 2024
Thank you for your feedback!

10/10 Excellent

Siqin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a bedroom and a living room with sofa. It also has a coffee machine. But a bit difficult to find the entrance and get in the hotel. Google map is surely misleading.
Stayed 1 night in Mar 2024
Response from Malack Shahata Front Desk Supervisor on Apr 1, 2024
Dear Siqin,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you enjoyed the amenities in your room, including the separate bedroom and living room area with a sofa, as well as the coffee machine.However, we apologize for any inconvenience you experienced in finding the entrance and accessing the hotel. We understand that navigating to a new location can be challenging, and we regret any confusion caused by misleading directions on Google Maps. We will work to address this issue and provide clearer instructions for guests arriving at our hotel.If there's anything else we can do to improve your experience or if you have any further feedback to share, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sheraton staff on Mar 30, 2024
Thank you so much for sharing your feedback with us, we do appreciate your time and loyalty and hope to see you again soon!

10/10 Excellent

Alireza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a good vibe.
Stayed 1 night in Mar 2024
Response from Sheraton Team on Mar 29, 2024
Thank you so much for your feedback, we do appreciate your time!

10/10 Excellent

Najah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovedddd this property and very spacious. Food at the restaurant was very good!
Stayed 1 night in Mar 2024
Response from Sheraton staff on Mar 28, 2024
Thank you so much for taking the time and sharing your feedback with us, we do appreciate your time!

10/10 Excellent

James

Stayed 1 night in Mar 2024
Response from Malack Shahata Front Desk Supervisor on Mar 27, 2024
Thank you for your positive feedback! We're thrilled to hear that you had a great experience at our hotel.Ensuring our guests have a pleasant stay is our top priority, and we're delighted that we succeeded in meeting your expectations. Your satisfaction means a lot to us, and we appreciate your kind words.If there's anything specific you enjoyed about your stay or if you have any suggestions for us to maintain or improve our services, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back to our hotel in the future.Thank you for choosing us!

10/10 Excellent

Shaun, Hartland

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Older property in good shape
Stayed 1 night in Mar 2024
Response from Sheraton Team on Mar 27, 2024
Thank you so much for taking the time ang sharing your feedback with us, we do appreciate your time and loyalty!

10/10 Excellent

Susan

Stayed 1 night in Mar 2024
Response from Sheraton Staff on Apr 14, 2024
Thanks for the feedback

2/10 Terrible

Jerimae

Stayed 1 night in Mar 2024
Response from Sheraton Staff on Apr 14, 2024
Thanks for the feedback

10/10 Excellent

Kotolisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Splendid!!!!!
Stayed 2 nights in Mar 2024
Response from Sheraton staff on Mar 26, 2024
Thank you so much for taking the time and sharing your feedback with us, we do appreciate your time and loyalty!

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice rooms. Reasonable price
Stayed 1 night in Mar 2024
Response from Sheraton staff on Mar 25, 2024
Thank you so much for sharing your feedback with us, we do appreciate your time and loyalty and hope to see you again soon!

2/10 Terrible

Richard

Stayed 3 nights in Mar 2024
Response from Sheraton staff on Mar 25, 2024
Thank you so much for sharing your feedback with us, we do appreciate your time and loyalty and hope to see you again soon!

10/10 Excellent

Deb

Liked: Amenities
Needed a hotel quickly due to airline issues. This was perfect.
Stayed 1 night in Mar 2024
Response from Sheraton Staff. on Mar 23, 2024
Thank you for your feedback!

10/10 Excellent

Paul, Freeport

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine except there is no microwaves at this hotel which is weird
Stayed 1 night in Mar 2024
Response from Sheraton Staff. on Mar 23, 2024
Thank you for your feedback!

10/10 Excellent

Shequitta

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything and everyone was great definitely will come back
Stayed 1 night in Mar 2024
Response from Sheraton Staff. on Mar 23, 2024
Thank you for your feedback!

10/10 Excellent

Kotolisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so pleasant. Room was exceptionally clean. Food is delicious. Room service was superb. I loved the layout of the hotel. Live music in the lobby 3 days a week. Airport shuttle was a plus.
Stayed 3 nights in Mar 2024
Response from Sheraton Staff. on Mar 23, 2024
Thank you so much for the wonderful feedback!!

8/10 Good

Patrick

Great location. Shuttle bus service excellent.
Stayed 1 night in Mar 2024
Response from Sheraton Staff on Mar 22, 2024
Thank you for the feedback!

10/10 Excellent

Jack

Stayed 1 night in Mar 2024
Response from Sheraton staff on Apr 7, 2024
Thank you so much for your great feedback, we appreciate your time and loyalty!

10/10 Excellent

Sherielyn, Schaumburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Malack Shahata Front Desk Supervisor on Mar 18, 2024
Thank you for your feedback! We're delighted to hear that you had a great experience at our hotel.Ensuring our guests have a pleasant stay is our top priority, and we're thrilled that we succeeded in meeting your expectations. Your satisfaction means a lot to us, and we appreciate your positive feedback.If there's anything specific you enjoyed about your stay or if you have any suggestions for us to maintain or improve our services, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back to our hotel in the future.

10/10 Excellent

Youngmin

Stayed 1 night in Mar 2024
Response from Malack Shahata Front Desk Supervisor on Apr 3, 2024
Thank you for your positive feedback! We're thrilled to hear that you had a great experience at Sheraton.Ensuring our guests have a pleasant stay is our top priority, and we're delighted that we succeeded in meeting your expectations. Your satisfaction means a lot to us, and we appreciate your kind words.If there's anything specific you enjoyed about your stay or if you have any suggestions for us to maintain or improve our services, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back to Sheraton in the future.Thank you for choosing us!

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Malack Shahata Front Desk Supervisor on Mar 14, 2024
Dear Brian,Thank you for your kind words! We're thrilled to hear that you found Sheraton to be very nice during your stay.Ensuring our guests have a pleasant experience is our top priority, and we're delighted that we succeeded in meeting your expectations.If there's anything specific you enjoyed about your stay or if you have any suggestions for us to maintain or improve our services, please feel free to let us know. We look forward to the opportunity to welcome you back to Sheraton in the future.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay…very convenient to everything!
Stayed 3 nights in Mar 2024
Response from Sheraton Staff on Mar 13, 2024
Thanks for the feedback!

10/10 Excellent

Michael, Ames

Liked: Cleanliness, staff & service, property conditions & facilities
Wuick and easy
Stayed 1 night in Mar 2024
Response from Sheraton Staff on Mar 13, 2024
Thanks for the feedback!

10/10 Excellent

Gina

Liked: Cleanliness, amenities, property conditions & facilities
This hotel was great, it had a bar and restaurant. Starbucks and it was so clean. The bed was so comfortable. We will definitely stay there again
Stayed 1 night in Mar 2024
Response from Sheraton Team on Mar 9, 2024
Thank you so much for your feedback, we hope to see you again soon!

8/10 Good

Makram, Doha

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Location
Stayed 1 night in Jan 2024
Response from Sheraton Team on Mar 5, 2024
Thank you so much for your feedback.We do appreciate your time!

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant
Stayed 1 night in Mar 2024
Response from Sheraton Staff. on Mar 4, 2024
Thanks for the feedback!

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from Sheraton Staff. on Mar 4, 2024
Thanks for the feedback!!

10/10 Excellent

Tanisha, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spacious quiet hotel
Stayed 2 nights in Feb 2024
Response from Malack Shahata Front Desk Supervisor on Mar 1, 2024
Dear Tanisha,Thank you for taking the time to share your positive feedback. We're thrilled to hear that you found our hotel nice, spacious, and quiet. Creating a comfortable and tranquil environment for our guests is a top priority, and we're delighted to have met your expectations.If there's anything specific you enjoyed during your stay or any suggestions you have for improvement, please feel free to share. We look forward to the opportunity to welcome you back for another pleasant experience.Thank you for choosing Sheraton!

10/10 Excellent

Ellen

Business traveler
Liked: Staff & service, property conditions & facilities
Easy walk to ORD tram
Stayed 1 night in Feb 2024
Response from Sheraton Staff. on Feb 29, 2024
Thank you so much!!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked most about the hotel is the excellent customer service of the staff. They were awesome!
Stayed 1 night in Feb 2024
Response from Sheraton Staff. on Feb 29, 2024
Thank you for wonderful feedback!

10/10 Excellent

ZAIRA

Stayed 1 night in Feb 2024
Response from Malack Shahata Front Desk Supervisor on Feb 22, 2024
Thank you for taking the time to share your feedback. We're delighted to hear that you had a great experience at our hotel! Providing a positive and enjoyable stay for our guests is our top priority, and it's rewarding to know that we succeeded during your visit.If there are any specific aspects of your stay that you found particularly impressive or if there's anything we can do to make your future visits even better, please let us know. Your comments are valuable to us as we continuously strive to enhance our guests' experiences.We appreciate your patronage and look forward to welcoming you back for another great stay in the future.

10/10 Excellent

Julian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay, nice staff and amazing place.
Stayed 1 night in Feb 2024
Response from Sheraton Staff on Feb 19, 2024
Thank you for the positive feedback!

8/10 Good

Jaroslaw, Wheeling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sheraton Staff on Feb 20, 2024
Thank you for your feedback!!

10/10 Excellent

Ross

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice would recommend
Stayed 1 night in Feb 2024
Response from Sheraton Staff on Feb 19, 2024
Thank you please recommend our hotel to your friends and family.

8/10 Good

Gary

Business traveler
Great
Stayed 1 night in Feb 2024
Response from Sheraton Staff on Feb 19, 2024
Thank you for the feedback!

10/10 Excellent

Steven

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice property and worth the money for sure!
Stayed 1 night in Feb 2024
Response from Malack Shahata Front Desk Supervisor on Feb 13, 2024
Thank you so much for your positive feedback! We are thrilled to hear that you found our property to be very nice and worth the money. It's always our goal at the Sheraton to provide a memorable and enjoyable experience for our guests, and we're delighted that we could meet your expectations.If there's anything specific you enjoyed during your stay or if there are any suggestions you'd like to share, please feel free to let us know. We appreciate your support and look forward to welcoming you back in the future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms and attentive front desk
Stayed 1 night in Feb 2024
Response from Sheraton Team on Feb 12, 2024
Thank you so much for your feedback and your time.We hope to see you again soon!

4/10 Poor

Mike

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The place is showing its age, traffic going by was noisy all night. Definitely wasn’t rested in the morning. Plus the $35 parking fee was outrageous for a guest. Will not be using this place again.
Stayed 1 night in Feb 2024
Response from Sheraton Staff. on Feb 10, 2024
I'm sorry to hear that you're experiencing issues with parking fees and outside noise. It can certainly be frustrating when these factors detract from your overall experience as a guest.