Ratings based on 411 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Van Dyne, WI

Disappointing Experience

Posted Aug 18, 2014
Pros: The bed was comfortable, front desk personnel pleasant and accommodating, plenty of parking, quiet, quick elevators.
Cons: Hire enough staff to accommodate the demands on the hotel, e.g. Laundry, maid service, wait staff. Have adequate supplies (soap). Reopen restaurant.
Location: The best thing near by is the Morton Arboretum--fantastic! Location in safe western Chicago suburb.
Soap shortage, only 1 bar/room. Laundry ran out of washcloths. Restaurant closed. Ran out of box lunches for workshop attendees. No gift shop. Only 1 closet sized vending area for whole hotel. No parking for check-in or unloading, had to walk from parking lot around the side of the building. Kitchen staff would not accommodate breakfast request of one egg over easy with toast. No rack of maps, things to do, etc. in lobby. No phone book, things to do directory, etc. in room. All areas, especially room maids and wait staff were short staffed.
2 out of 5
by A verified traveler from Michigan

Very disappointing

Posted Jul 29, 2014
Pros: Our room was a business suite with King size bed and pull out sofa. It was a lovely and spacious room.
Cons: The room needed a trash can in the kitchenette. It would be nice if a microwave was there without asking for one.
Location: The location seems to be in an area that has lost businesses. A lot of empty shops. Bolingbrook is only 10 min away with many places to eat and shop.
Three women went for a weekend getaway. We booked the Sheraton because the Expedia site said it had a spa tub, along with a pool. We were looking for the hot tub, which it did not have. The hotel materials in the room state it has a sauna, which it has removed; so there is only a pool. There was remodeling construction going on above our heads the entire weekend, beginning before 8 am., which was not mentioned to us upon arrival. The "coffee shop" was a table next to the check in counter with Starbucks coffee in coffee pots at $3.00 a cup. The staff, although friendly, were not forthcoming with suggestions or information. Overall, it was a disappointing weekend for us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 16, 2014
Pros: Great location
Very nice room, really comfortable bed, friendly helpful staff
3 out of 5
Recommended
for Everyone
by A verified traveler

Needs outlets near bed

Posted Jun 14, 2014
Could not charge my phone unless it was on the desk
5 out of 5
Recommended
for Everyone
by A verified traveler

CLOSE AIRPORT AWESOME FRIENDY SERVICE

Posted Jun 10, 2014
Pros: LOCATION
Cons: N/A
Location: VISITED FAMILY
THE BED AND PILLOWS WERE AS NICE AS ANY HOTEL I HAVE EVER STAYED IN
1 out of 5
Recommended
for Couples
by A verified traveler

Old needs an update

Posted May 22, 2014 on Hotels.com
The room was not very clean the sheets on the bed were dirty. Old furniture mismatch lamps. This hotel needs an update!!!
4 out of 5
Recommended
for Everyone
by Joanna from Toledo, Ohio

Good quality

Posted May 19, 2014
Very comfortable beds. Pleasant atmosphere. Very professional staff at front desk.
4 out of 5
Recommended
for Everyone
by z man

It was just ok

Posted May 11, 2014
Bathroom exhaust fan was not working...so it was mist everywhere after taking the shower
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted May 7, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to downtown

Posted Apr 14, 2014
Comfortable room Shuttle service went "the extra mile"
Comment from Hotel Management
Apr 15, 2014 by Management, Hotel Management
Thank you so much for the great feedback. Our shuttle Driver George is amazing anytime you need a shuttle please stop in at the front desk. We do hope to see you back soon.