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Reviews of Sofitel Chicago Magnificent Mile

4.5 out of 5
Sofitel Chicago Magnificent Mile
20 E Chestnut St, Chicago, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1015 out of 1340 reviews" "
Rating 8 - Good. 193 out of 1340 reviews" "
Rating 6 - Okay. 61 out of 1340 reviews" "
Rating 4 - Poor. 34 out of 1340 reviews" "
Rating 2 - Terrible. 37 out of 1340 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

KRISTA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room in a great location for shopping on Magnificent Mile;
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 3 nights in Apr 2024

10/10 Excellent

Clara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2024
Response from Sofitel Chicago Magnificent Mile on Apr 15, 2024
Bonjour Clara,Thank you for the positive review! Our team is thrilled that you had an excellent stay! We look forward to your next visit!

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem i had was thae parking, besides that everything was perfect
Stayed 2 nights in Apr 2024
Response from Sofitel Chicago Magnificent Mile on Apr 15, 2024
Bonjour Victor, We are delighted to hear that you enjoyed your stay with us. We apologize for any inconvenience you experienced with parking. Your feedback is valuable to us. Looking forward to welcoming you back soon.

10/10 Excellent

Tamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sofitel Chicago Magnificent Mile on Apr 15, 2024
Bonjour Tamela,Thank you for taking the time to leave a review of your experience at Sofitel Chicago Magnificent Mile! We are excited that you enjoyed your stay with us. We look forward to welcoming you back soon!

10/10 Excellent

julie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sofitel Chicago Magnificent Mile on Apr 15, 2024
Bonjour Julie,Thank you for the wonderful review! We are delighted that you enjoyed your stay with us. We look forward to the next time you are able to visit us at Sofitel Chicago Magnificent Mile!

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe environment
Stayed 3 nights in Apr 2024
Response from Sofitel Chicago Magnificent Mile on Apr 12, 2024
Bonjour Melvin, Thank you for your positive review! Providing a clean and safe environment is our top priority at Sofitel Chicago Magnificent Mile. We appreciate your feedback! Looking forward to welcoming you back soon.

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Sofitel Chicago Magnificent Mile on Apr 12, 2024
Bonjour Moises,Thank you for the wonderful review! We are delighted that you enjoyed your stay with us at Sofitel Chicago Magnificent Mile. We look forward to your next visit!

10/10 Excellent

Kalla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sofitel Chicago Magnificent Mile on Apr 11, 2024
Bonjour Kalla,Thank you for the positive review! We are excited that you had a wonderful stay with us at Sofitel Chicago Magnificent Mile. We look forward to your next visit!

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Great and helpful staff! Definitely will stay there again when visiting Chicago again.
Stayed 4 nights in Apr 2024
Response from Sofitel Chicago Magnificent Mile on Apr 10, 2024
Bonjour Matthew, Thank you for your positive review. We are delighted to hear that you had an excellent stay and that our staff was helpful! We look forward to welcoming you back on your next visit to Chicago.

10/10 Excellent

Jamie, Traverse City

Traveled with family
Liked: Cleanliness, staff & service, amenities
Wow! I was impressed. Suspect at first given the great reviews but the reasonable price point. Will be back. Excellent valet and so clean. Staff friendly. Great experience all around!
Stayed 1 night in Apr 2024
Response from Sofitel Chicago Magnificent Mile on Apr 10, 2024
Bonjour Jamie, Thank you for your kind words! We are delighted to hear about your fantastic experience with us. Our team takes pride in providing exceptional service and maintaining a clean environment. We look forward to welcoming you back soon!

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, fantastic staff and great location.
Stayed 3 nights in Apr 2024
Response from Sofitel Chicago Magnificent Mile on Apr 8, 2024
Bonjour Max, We are delighted to hear that you had a fantastic stay with us! Thank you for highlighting our great staff and excellent location. We look forward to welcoming you back soon!

10/10 Excellent

Jody, union mills

Traveled with family
Liked: Staff & service, property conditions & facilities
Good location
Stayed 1 night in Apr 2024
Response from Sofitel Chicago Magnificent Mile on Apr 8, 2024
Bonjour Jody, Thank you for your positive feedback on our hotel's location. We are delighted to hear that you found it convenient. We look forward to welcoming you back soon!

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. Great location, the room was spotless and the staff were so nice. I will stay here again.
Stayed 2 nights in Apr 2024
Response from Sofitel Chicago Magnificent Mile on Apr 8, 2024
Bonjour Jane, We are delighted to hear about your positive experience at our hotel, especially regarding the great location, spotless rooms, and our friendly staff. We look forward to welcoming you back again soon!

10/10 Excellent

amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Would stay here again.
Stayed 1 night in Apr 2024
Response from Sofitel Chicago Magnificent Mile on Apr 8, 2024
Bonjour Amber, Thank you for your kind words. We are delighted to hear that you enjoyed your stay with us at Sofitel Chicago Magnificent Mile. We look forward to welcoming you back in the future!

10/10 Excellent

justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love this place
Stayed 3 nights in Apr 2024
Response from Sofitel Chicago Magnificent Mile on Apr 5, 2024
Bonjour Justin, Thank you for your kind words! We are delighted to hear that you love our place. We look forward to welcoming you back to Sofitel Chicago Magnificent Mile the next time you visit the city!

10/10 Excellent

Franz, Tivoli

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sofitel continues to provide best in class service and offer a quality establishment. It is the only hotel I stay at when I visit Chicago.
Stayed 1 night in Apr 2024
Response from Sofitel Chicago Magnificent Mile on Apr 4, 2024
Bonjour Franz, Thank you for your kind words! We are delighted to be your preferred choice in Chicago. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Apr 4, 2024
Bonjour Victor,Thank you for the excellent review! We are thrilled that you had a wonderful stay. We look forward to your next visit!

8/10 Good

Maria, Guatemala

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location to walk around Chicago.
Stayed 8 nights in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Apr 2, 2024
Bonjour Maria,Thank you very much for taking the time to leave a review! We are delighted to hear that you found our hotel to be located in a great area. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at Sofitel. Staff is fantastic, the hotel is beautiful, room is clean, noise around the room and hotel are minimal, the hotel is in a perfect location. Sofitel never disappoints.
Stayed 2 nights in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Apr 2, 2024
Bonjour Ana, Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us at Sofitel Chicago Magnificent Mile. Our team takes great pride in providing exceptional service, maintaining cleanliness, and ensuring a peaceful environment for our guests. We look forward to welcoming you back soon.

10/10 Excellent

Kiranpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Apr 2, 2024
Bonjour Kiranpreet,Thank you for your wonderful review! We are delighted that you enjoyed your time with us at Sofitel Chicago Magnificent Mile! We look forward to welcoming you back on your next visit.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our favorite hotel in Chicago. Great area, excellent food/drink and devine bedding!
Stayed 3 nights in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Apr 1, 2024
Bonjour Lisa, Thank you for choosing Sofitel Chicago Magnificent Mile as your favorite hotel in the city. We are delighted to hear that you enjoyed our great location, excellent dining options, and luxurious bedding. We look forward to welcoming you back soon!

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Apr 1, 2024
Bonjour Samantha,Thank you for taking the time to review your experience at Sofitel Chicago Magnificent Mile! Please feel free to message us with more details about your stay. We hope to have the opportunity to welcome you back!

10/10 Excellent

Devon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in great location
Stayed 5 nights in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Apr 1, 2024
Bonjour Devon, We are delighted to hear that you enjoyed your stay at Sofitel Chicago Magnificent Mile. Your kind words about our hotel and its location are truly appreciated. We look forward to welcoming you back soon!

10/10 Excellent

Paulina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the service and the restaurant for breakfast
Stayed 1 night in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Mar 28, 2024
Bonjour Paulina,Thank you for the wonderful review! We are delighted to hear that you enjoyed the service during your stay. We are excited that you were able to experience breakfast at our restaurant! We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Mar 29, 2024
Bonjour Jeffrey,Thank you for taking the time to review your experience at Sofitel Chicago Magnificent Mile! We are delighted that you enjoyed your stay with us. We look forward to welcoming you back soon!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, great taste and confort. Good location. Great bar
Stayed 4 nights in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Mar 28, 2024
Bonjour Maria, Thank you for your kind words about our property, taste, comfort, location, and bar. We are delighted to hear that you enjoyed your stay with us! Looking forward to welcoming you back soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Mar 27, 2024
Bonjour Jessica, Thank you for the great review. We hope you will choose to stay with Sofitel Chicago in the future.

10/10 Excellent

Ronika

Stayed 1 night in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Apr 15, 2024
Bonjour Ronika,Thank you for the wonderful review of your experience at Sofitel Chicago Magnificent Mile! We are excited that you had an excellent stay. We look forward to the next time your travels bring you to Chicago!

10/10 Excellent

Juliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jason checked us in and treated us like old friends. He’s a treasure. Keep him!!
Stayed 3 nights in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Mar 26, 2024
Bonjour Juliana,Thank you for the wonderful review of your stay with us at Sofitel Chicago Magnificent Mile! We are delighted to hear that Jason took great care of you! We are proud to have team members like Jason on our team. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Yiting

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty nice!
Stayed 1 night in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Mar 26, 2024
Bonjour Yiting, Thank you for your positive feedback! We are glad to hear that you had a pleasant stay with us. We look forward to welcoming you back soon.

8/10 Good

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking
Stayed 1 night in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Mar 26, 2024
Bonjour Esther, Thank you for your positive review! We apologize for the inconvenience of not having self-parking in our hotel. Please note that our hotel does offer Valet parking, for an additional fee, as a convenient option for our guests. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Utonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a weekend getaway! The room was large with an absolutely beautiful view of the city.
Stayed 1 night in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Mar 26, 2024
Bonjour Utonda, We are delighted to hear that you had a perfect weekend getaway at Sofitel Chicago Magnificent Mile! Our spacious rooms with beautiful city views are designed to provide a memorable experience. We look forward to welcoming you back soon!

10/10 Excellent

angelo

Stayed 1 night in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Apr 15, 2024
Bonjour Angelo,Thank you for taking the time to leave a review! Our team is excited that you enjoyed your stay with us at Sofitel Chicago Magnificent Mile! We look forward to the next time you are able to visit!

10/10 Excellent

Lowell T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Mar 26, 2024
Bonjour Lowell T,Thank you for the wonderful review! We are thrilled that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon!

8/10 Good

Lori

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
We were highly disappointed in the hotel cleanliness. When we checked in our shower had mold and we found a french fry on the floor. There was also a splash mark on the mirrored wall. I did request for cleaning and it was taken care of but should not have been that way to begin with.
Stayed 6 nights in Feb 2024
Response from Sofitel Chicago Magnificent Mile on Mar 25, 2024
Bonjour Lori, Thank you for sharing your experience with us. We sincerely apologize for the disappointment you faced regarding the cleanliness of your room. Rest assured, we have addressed this issue with our housekeeping team to prevent such oversights in the future. Your feedback is invaluable to us, and we will work diligently to ensure a higher standard of cleanliness. We hope to have the opportunity to welcome you back and provide you with an exceptional stay.

10/10 Excellent

Jamiraca

Stayed 1 night in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Apr 15, 2024
Bonjour Jamiraca,Thank you kindly for the excellent review! We are thrilled that our team was able to provide a positive experience for you. We look forward to the next time your travels bring you to Chicago!

10/10 Excellent

Daniel

Stayed 1 night in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Apr 15, 2024
Bonjour Daniel,Thank you for the positive review! We are delighted that you had a wonderful experience with us. We look forward to the next opportunity you have to visit us!

10/10 Excellent

Trinity

Stayed 3 nights in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Apr 11, 2024
Bonjour Trinity,Thank you for taking the time to leave a review! We are thrilled that you enjoyed your time with us. We look forward to welcoming you back soon!

10/10 Excellent

Hassan

Stayed 1 night in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Apr 11, 2024
Bonjour Hassan,Thank you for the wonderful review! Our team is delighted that you had an excellent stay. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Aurobindo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend the weekend; we were able to walk around and enjoy the restaurants nearby
Stayed 2 nights in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Mar 19, 2024
Bonjour Aurobindo, Thank you for choosing Sofitel Chicago Magnificent Mile for your weekend getaway. We are delighted to hear that you enjoyed walking around and exploring the nearby restaurants! We look forward to welcoming you back soon.

10/10 Excellent

Adisa, Washington

Stayed 1 night in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Apr 8, 2024
Bonjour Adisa,Thank you for taking the time to leave a review! We are thrilled that you had a wonderful stay! We look forward to welcoming you back soon.

10/10 Excellent

Sara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great spot for any Chicago visit! Gorgeous bathroom with fantastic shower and tub, and very comfortable bed!
Stayed 2 nights in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Mar 18, 2024
Bonjour Sara, Thank you for your positive review! We are delighted to hear that you enjoyed our luxurious bathroom amenities and comfortable beds during your stay. We look forward to welcoming you back at Sofitel Chicago Magnificent Mile.!

8/10 Good

Emily, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rarely give “Excellent” ratings, so I’ll start by saying that. This property was really good. The couple of things that were not good, and COULD BE fixed, were addressed and fixed with grace and expediency. I appreciated that. We were able to get the VIP Access upgrade, which was nice. Room came with big screen TV, extra comfortable bed, and robe/slippers, which were a delightful touch. I would absolutely stay here again.
Stayed 3 nights in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Mar 18, 2024
Bonjour Emily, Thank you for your detailed feedback! We are delighted to hear that you had a pleasant stay with us and that you appreciated the VIP Access upgrade and the amenities in the room. Your kind words motivate us to continue providing excellent service. We are committed to addressing any issues promptly and with grace. It would be our pleasure to welcome you back for another delightful stay!

4/10 Poor

Tarryn

Traveled with partner
Disliked: Staff & service
Rooms were nice smaller than I was expecting. Only a half a roll of toilet paper for a two night stay the tub was disgusting yell water was coming out of shower hose no hot water presssure what so ever. For the amount you pay it is ridiculous
Stayed 2 nights in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Mar 18, 2024
Bonjour Tarryn, We sincerely apologize for falling short of your expectations regarding the room size, amenities, and maintenance issues. Your feedback is crucial, and we will address these concerns with our team. Thank you for bringing this to our attention.

10/10 Excellent

Leila

Traveled with family
Very clean and comfortable
Stayed 1 night in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Mar 18, 2024
Bonjour Leila, Thank you for your positive feedback regarding the cleanliness and comfort of our hotel. We strive to maintain high standards to ensure a pleasant stay for all our guests. We hope to welcome you back soon!

10/10 Excellent

Wilford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always beautiful and high marks for friendly staff!
Stayed 2 nights in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Mar 18, 2024
Bonjour Wilford, Thank you for your kind words regarding our beautiful property and friendly staff. We strive to provide exceptional service. Looking forward to welcoming you back soon!

10/10 Excellent

Dorota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Apr 4, 2024
Bonjour Dorota,Thank you for taking the time to review your stay with us at Sofitel Chicago Magnificent Mile! We are excited that you had a pleasant stay. We look forward to welcoming you back soon!

10/10 Excellent

Haoquan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, and near shopping area.
Stayed 1 night in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Mar 13, 2024
Bonjour Haoquan, Thank you for highlighting our cleanliness and proximity to the shopping area! We strive to provide a pristine environment and convenient location for our guests. We look forward to welcoming you back soon.

8/10 Good

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sofitel Chicago Magnificent Mile on Mar 14, 2024
Bonjour Wesley,Thank you for taking the time to review your experience with us at Sofitel Chicago Magnificent Mile! Please feel free to message us to give us more details about your experience. We hope to welcome you back the next time your travels bring you to Chicago!