Lobby

Reviews of Springhill Suites By Marriott Bolingbrook

3 out of 5
Springhill Suites By Marriott Bolingbrook
125 Remington Blvd, Bolingbrook, IL

Reviews

6.2
Rating 10 - Excellent. 19 out of 78 reviews" "
Rating 8 - Good. 14 out of 78 reviews" "
Rating 6 - Okay. 13 out of 78 reviews" "
Rating 4 - Poor. 19 out of 78 reviews" "
Rating 2 - Terrible. 13 out of 78 reviews" "

6.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Whitney

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the customer service was great. the rooms met expectations and were very comfortable. Cassandra was great at checkout!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thank you for your online review. I hope you have a wonderful week.

6/10 Okay

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 stars based on cleanliness alone. Public areas as well as the guest room itself were squeaky clean. They lose points due to: paper thin walls between rooms, embarrassingly poor wifi, and no trash cans in the room!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thank you for your online review. I hope you have a wonderful week.

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff service was excellent and the room was very clean .
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thank you for your online review. I hope you have a wonderful week.

6/10 Okay

Michael

Nice staff. Hotel remodeled. Breakfast sparse.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 5, 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.

2/10 Terrible

Bladimir

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 5, 2024
I am sorry you did not have a good experience. I hope you can give us another chance. Thank you again and hope you have a wonderful rest of the week.

10/10 Excellent

Jammie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great everything was easy love the hotel
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 13, 2024
Thank you so much for your kind words. We look forward to seeing you again in the near future. Have a wonderful rest of the week.

10/10 Excellent

Lindsey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, spacious and clean rooms! Breakfast is free and have a variety of things to choose from. Rooms are fully stocked with toiletries. We travel up north a few times a year for my kids wrestling and this is always my go to Hotel! Highly recommend! Friends paid twice the amount for their hotel room at the Hilton and breakfast wasn’t even included in their stay they had to pay an extra $12 per person just to eat breakfast at a hotel that is way overpriced. Springhill Suites is definitely a 10/10 and I highly recommend!
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 8, 2024
Thank you so much for the kind words regarding your stay. We look forward to seeing you again in the near future.

2/10 Terrible

Etoya

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Water /shower was cold ! I called to speak with manager and she never got back with me
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 8, 2024
I am sorry you had a cold shower and that we have not returned your call. I hope you can give us another chance in the near future. Have a wonderful rest of your day.

10/10 Excellent

Steve

Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 5, 2024
Thank you so much for the kind rating we truly do appreciate it and look forward to seeing you in the near future. Have a wonderful rest of the week.

8/10 Good

Michael

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 5, 2024
Thank you so much for the kind rating we truly do appreciate it and look forward to seeing you in the near future. Have a wonderful rest of the week.

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and quiet. The breakfast was nice and the coffee was great. The staff was professional and courteous.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 5, 2024
Thank you so much for the kind words regarding your stay. We look forward to seeing you again in the near future. Have a wonderful rest of the week.

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. Staff was professional and courteous.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 28, 2023
Thank you so much for the kind words regarding your stay. We look forward to seeing you again in the near future and hope you have a wonderful rest of the week.

10/10 Excellent

Jeannette

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Def. be Back!
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 16, 2023
Thank you so much for the kind words regarding your stay. We strive to be one of the cleanest, friendliest, and most well-maintained hotels around.

10/10 Excellent

Norma

Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 28, 2023
Thank you so much for the kind words regarding your stay. We look forward to seeing you again in the near future and hope you have a wonderful rest of the week.

8/10 Good

Ted

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great makeover.. just had cold shower
COLD shower
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 30, 2023
I am sorry you had a cold shower we had to replace the entire mixing valve which was done last week so hopefully that should not be an issue with some rooms.

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, definitely needs upgrading (which has currently started), staff was very friendly
Stayed 1 night in Feb 2023
Response from Hotel Management on Mar 6, 2023
Thank you for the kind words regarding our team. Yes, we have started our renovation and are very excited about it.

10/10 Excellent

Teresa Alice Asten, San Francisco

Stayed 1 night in Jan 2023
Response from Hotel Management on Mar 6, 2023
Thank you so much for the kind rating we truly do appreciate it.

4/10 Poor

Melody

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pictures are deceiving
Stayed 2 nights in Oct 2022
Response from , on Oct 22, 2022
thank you for taking the time to let us know about your experience while staying here with us, your experience of our guest room was below your standard, sorry about that and I apologize for this issue, we are aware the rooms are need of renovation which should be taking place by end of November 2022 please come back and see us again.

4/10 Poor

Pedro

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpet was dirty and the rooms look outdated
Stayed 1 night in Sep 2022
Response from Hotel Management on Sep 29, 2022
I am sorry about the condition, but I am excited to tell you we are going thru a complete renovation starting in November. I hope you have a wonderful rest of the week.

4/10 Poor

Robert T.

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Buyer Beware Booking
Hotel staff amazing and friendly, lobby reception area nice and clean. Rooms are dirty, carpets would not walk on without shoes, overall cleanliness was poor at best. Provided breakfast wat not so good, appeared that wrapped sandwiches were reheated and served again the next day. I have stayed here several time but do not think I will stay again.
Stayed 3 nights in Sep 2022
Response from Hotel Management on Sep 20, 2022
I am so happy you enjoyed the team. We know the rooms are tired and need a renovation which is why it is starting in November. We cannot wait and know this hotel is going to look amazing. Thank you again for your feedback and hope you have a wonderful rest of the week.

4/10 Poor

Rhonda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was very disappointed. The photo above does not align with what you see when you walk into the hotel. the elevator was dirty, the rooms smell musty, the tub was not cleaned well and the carpets were stained badly. I didn't want to walk on the carpet with bare feet. The pool had so much hair and debris floating in it. The maids didn't want to clean my room. The best thing was the bed was comfortable. and the staff was nice. The lady with red hair was the so kind and welcoming. She was the best!
Stayed 7 nights in Jul 2022
Response from GM on Aug 4, 2022
Thank you for taking the time to let us know about your experience while staying with us. Your experience of our guest rooms is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping and maintenance leadership team to ensure the necessary guidelines are in place and reviewed to prevent any further issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Zaki

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Awful service I requested all 3 rooms to be cleaned daily when I made my reservation 3 weeks before we traveled was told to inform them at check in I did the next day room wasn’t cleaned manager promised to clean from there on the next day that didn’t happen until I had to call in be told front desk doesn’t have time for me I spoke with cleaning lady in charge she said I got you she cleaned it that day the next day was my daughter’s wedding room wasn’t clean she wore her dress got her makeup and hair done in a dirty room the lady in charge of cleaning was talking to one of her staff in Spanish she didn’t know I speak the language told her this guy is crazy he wants us to clean his rooms daily we are not even though her manager promised me to do that On 1 occasion instead of changing the sheets they just fixed them my wife bleed from her nose the night before the blood was on the fixed up sheet we had 3 rooms totaling 19 nights my son in-law had a room for 3 nights that’s a total of 22 nights I can’t believe they have the Marriott name up there what an insult I am attaching a picture of the sheets
Stayed 7 nights in Jul 2022
Response from Hotel Management on May 13, 2023
I a sorry you had a bad experience the hotel is currently closed for renovation so hopefully you can give us another chance in the future.

2/10 Terrible

Leigh

Stayed 3 nights in Jun 2022
Response from Hotel Management on May 13, 2023
I a sorry you had a bad experience the hotel is currently closed for renovation so hopefully you can give us another chance in the future.

8/10 Good

Lakisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022
Response from Hotel Management on Jun 28, 2022
Thank you for your online rating we truly do appreciate it and look forward to seeing you in the near future. Have a wonderful rest of the week.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Jun 2022
Response from GM on Jun 11, 2022
Thank you for the review!

6/10 Okay

David, Paradise

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel, staff is very friendly and accommodating. Only thing I can complain about is the stench of weed in the hallways. I guess it’s ok to smoke dope but not smoke cigarettes. The smell is quite sickening. But I guess if you stay in your room and never go into the hall it’s ok.
Stayed 8 nights in May 2022
Response from Hotel Management on Jun 9, 2022
I am happy to hear you thought the staff and hotel was nice. I can tell you we do not allow smoking into the hotel no matter what they are smoking. We try to stop everyone but again if they are in their rooms its hard to tell. Thank you again for the feedback and I hope you have a wonderful rest of the week.

4/10 Poor

LaQuanda

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The couch and carpet was very nasty. Outdated room
Stayed 2 nights in Mar 2022
Response from Hotel Management on Jun 9, 2022
We understand that the hotel is outdated, and we are scheduled to start a renovation this year which I can tell you the entire team is very excited. Hopefully, you can visit us when we are fully renovated because when we are this hotel is the best in the market. Have a wonderful rest of the week.

4/10 Poor

Margaret

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Room was very dirty, carpets and curtains were horrible. Hall smelled like smoke, no hand soap and TV did not work. Broken tiles in bathroom, and ugh the sink was dirty. Pool was not available and that was what I was looking forward too.
Stayed 1 night in May 2022
Response from GM on Jun 11, 2022
Hi Margaret, I apologize for your experience with us here at Springhill Suites Bolingbrook. I would like to inform you that we will have a complete renovation at the end of this year, so I hope that you will give us another chance in 2023. Thank you!

4/10 Poor

Reta, Brighton

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Rose at the front desk was wonderful! There are stains on the carpet and the tile in the bathroom was grossly dirty. The bathroom needs to be updated as well. The sink didn't have any hot water, could only get cold water all weekend long.
Stayed 3 nights in May 2022
Response from Hotel Management on May 13, 2022
I am so happy to hear that you thought Rose at the Front Desk was wonderful. She has been at the hotel a long time and does a amazing job. We have a full renovation which will be starting in the next few months. We just took over the hotel and did a full carpet cleaning but again the renovation will address those issues. Thank you again for your feedback and hope you have a wonderful rest of the week.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointed
I travel a lot and this was the worst hotel stay. Very disappointed, as I thought most Marriott hotels are pretty nice. The lobby looked fine, but the rooms need a serious update. The bathroom tile was gross and the tub was pretty old. I seriously contemplated asking for a new room. The only redeeming quality was the front desk clerk, who was very friendly when we arrived and left.
Stayed 1 night in Apr 2022
Response from Hotel Management on May 4, 2022
I am sorry you had a bad experience regarding the condition of the guest rooms. We have a renovation starting in September which we are very excited about. Though the condition needs to be improved which we will be doing the hotel is clean. We look forward to seeing you in the future after we get renovated. Have a wonderful rest of the week.

8/10 Good

Nyria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Stayed 7 nights in Mar 2022
Response from Hotel Management on Mar 23, 2022
Thank you for the kind words we truly do appreciate it. We are going to be even better once we get our full renovation which will start here in September. Thank you again for your feedback and hope you have a wonderful rest of the week.

8/10 Good

Nia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2021
Response from Hotel Management on Feb 22, 2022
Thank you for the 8 out of 10 rating we truly do appreciate it and look forward to seeing you again in the near future.

10/10 Excellent

Racheal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Hotel Management on Feb 21, 2022
Thank you for the 10 out of 10 rating we truly do appreciate it and look forward to seeing you again in the near future. Have a wonderful rest of the week.

4/10 Poor

Peter

Business traveler
Disliked: Cleanliness, property conditions & facilities
Disappointing…
Checkin was pleasant. Staff was courteous and friendly at the desk, however the hand towels in the bathroom was dirty with lipstick and hair on them. The tub was also dirty. Hotel was very loud and noisy. I could everything through the walls. The guy in the room next to me was coughing and snoring most of the night. Children were running up and down the halls and playing knocking on my room door then running off hiding until close to midnight. I could hear the people in the room above me walking very hard back and forth across the floor. I went down to the lobby to get coffee and the coffee area was filthy and the trash can was overflowing with some trash on the floor. I let the night staff at the desk know about the trash and she waved me off and continued to talk to a man at the desk about cooking food for him. I will not be returning to this hotel and do not recommend it to anyone.
Stayed 1 night in Jan 2022
Response from Hotel Management on Jan 24, 2022
I am sorry to hear you had a disappointing experience. I will share your feedback with our team to ensure this does not happen again. Thank you again for your feedback and hope you have a wonderful rest of the week.

10/10 Excellent

Jeremy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay suites
Very friendly, very clean, very professional staff. Overall excellent stay and will stay again
Stayed 6 nights in Jan 2022
Response from Hotel Management on Jan 21, 2022
I am so happy you enjoyed your stay with us and will be sure to share your feedback with the management team. I hope you have a wonderful rest of the week.

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice stay
Stayed 12 nights in Nov 2021
Response from Hotel Management on Dec 14, 2021
Thank you for the kind words regarding your stay. We look forward to seeing you in the near future and hope you have a wonderful rest of the week.

4/10 Poor

Alyssa

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The door of the room I was in had a large gap underneath it. It was on an angle, with about 1.5 inches being the highest and going down to less than half an inch.
Stayed 1 night in Nov 2021
Response from Hotel Management on Nov 30, 2021
I am sorry about your door and will share your feedback with the management team so they can get that fixed. Have a wonderful rest of the week.

8/10 Good

Wei, Ellisville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and comfortable. The property needs some malintent works, but for overnight, it will be fine.
Stayed 2 nights in Nov 2021
Response from Hotel Management on Nov 30, 2021
Thank you and we are scheduled to have a renovation in the next year. Thank you so much for your feedback and hope you have a wonderful rest of the week.

10/10 Excellent

Lee

Liked: Staff & service, amenities, property conditions & facilities
The friendly people!!
Stayed 1 night in Oct 2021
Response from Hotel Management on Nov 1, 2021
Thank you so much for the nice review. I will share your feedback with the team and thank them for all their efforts. I hope you have a wonderful rest of the week.

6/10 Okay

Tynisa

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff was very friendly. Breakfast was not bad and the lobby area was nice. The hall and room carpet was extremely dirty. Also there was good left in the refrigerator from previous guest. I have stayed at Springhill Suites in other cities, this location shocked me that it was not clean. If you’re picky about your hotel this is not the place for you. If you just need somewhere to sleep then this will work for you.
Stayed 2 nights in Oct 2021
Response from Hotel Management on Oct 29, 2021
I am happy to hear the staff was friendly. We are a new management company that just took over the hotel and have a renovation coming up. Their are some stains that we tried to get out but they just cannot be removed so we have to wait for the renovation to replace all the carpet. Thank you again for your feedback and hope you have a wonderful rest of the week.

8/10 Good

Karl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021
Response from Hotel Management on Oct 25, 2021
Thank you for the 8 out of 10 rating we truly do appreciate it! We look forward to seeing you in the near future and hope you have a wonderful rest of the week.

2/10 Terrible

Akanksh Keekan

Stayed 4 nights in Oct 2021
Response from Hotel Management on May 13, 2023
I a sorry you had a bad experience the hotel is currently closed for renovation so hopefully you can give us another chance in the future.

8/10 Good

Maciej

Stayed 7 nights in Oct 2021
Response from Hotel Management on Oct 13, 2021
Thank you so much for the kind rating we truly do appreciate it and look forward to seeing you in the near future. Have a wonderful rest of the week.

2/10 Terrible

Jose

Stayed 5 nights in Sep 2021
Response from Hotel Management on May 13, 2023
I a sorry you had a bad experience the hotel is currently closed for renovation so hopefully you can give us another chance in the future.

6/10 Okay

Kierra

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel has a million signs for no smoking yet my entire hotel room smelled like smoke. The bathroom shower curtain was moldy at the bottom. I asked for new ones no one ever came to my room. Loud as hell in the morning! Lots of kids running down the damn stairs. I will never stay there again. NO THANK YOU. It’s not typical Marriott stay. The area is convenient and lots around. If you want a ok room and quick in and out ok but I would not suggest for anything over two nights.
Stayed 2 nights in Sep 2021
Response from Hotel Management on Sep 30, 2021
I am sorry about the kids running up and down the hall. We do get a good amount of sports teams that will stay here and normally they are pretty good but every now and again some kids will be loud. I will also share your feedback regarding the shower curtain. Mistakes do happen but when it is brought up to us we need to follow through. Thank you again for your feedback and I hope you have a wonderful rest of the week.

10/10 Excellent

April

Stayed 1 night in Sep 2021
Response from Hotel Management on Sep 23, 2021
Thank you so much for the 10 out of 10 rating we will be sure to share your feedback with the team. Have a wonderful rest of the week.

6/10 Okay

James

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not a great room
The hotel is in decent shape and offers a decent number of services. It wasn't a particularly welcoming place but the hotel is probably fine, although a little rough in place. The room we had was in terrible shape. Stains on the carpet, curtains, walls, etc. The shower had stains on the ceiling, so it was a challenge to feel clean at all. Maybe it was just room 230. But it was a really poor room.
Stayed 3 nights in Sep 2021
Response from Hotel Management on Sep 13, 2021
The lobby has been updated but we do have to do a renovation on the rooms which we know. We are a new management company that just took over the hotel so we are in the process of getting it put together to start. Thank you again for your feedback and I hope you have a wonderful rest of the week.

4/10 Poor

LaShanda

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
No USB plugs. Rugs were BADLY stained and smelled. Did received the room I booked. Shower is creepy.
Stayed 1 night in Sep 2021
Response from Hotel Management on Sep 13, 2021
I am sorry you had some issues with your room. We are a new management company that took over the hotel and will be starting a renovation here rather sooner than later to update the rooms. Thank you for your feedback and I hope you have a wonderful rest of the week.

4/10 Poor

Tamar

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Need to be remodele hmm
The bathroom and sink water did not get hot ..the towel rack kept falling ...omg the carpet is filthy...and the bathroom wasn't very clean ..the handle on the toilet looked like it was gonna fall off
Stayed 1 night in Sep 2021
Response from Hotel Management on Sep 10, 2021
I am sorry you had some issues with your room. We are up for a renovation and will hopefully start it very soon. We know that the hotel shows its age right now but I can tell you the housekeeping staff does an amazing job keep the hotel clean even though you see its age. We look forward to seeing you in the near future and hope you have a wonderful rest of the week.

6/10 Okay

Michael

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hotel needs refurbishing.
Comfortable but all carpet needed replaced (halls & room). Breakfast and service was great.
Stayed 5 nights in Aug 2021
Response from Hotel Management on Sep 2, 2021
Thank you for your online review and I am happy to hear that the breakfast and service was great. We are due up for a renovation and will hopefully start it soon. Thank you again and I hope you have a wonderful rest of the week.