Ratings based on 1,277 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

mediocre

Posted Dec 8, 2014
Pros: location is good--near the loop and magnificent mile
Cons: design a hotel with a lobby, so that the guest doesn't have to take two elevators to exit the building each time
The hotel gave away my room the first night (reserved for more than 5 months), causing me to have to repack and relocate the next day; the hotel demagnetized my keys three times during the 6 night stay; I received two wake-up calls on Saturday, my only day to sleep in, at 3.45 and 4.00am. This hotel is overpriced for the low level of service and courtesy provided. The facilities are no better than three star.
Comment from Hotel Management
Dec 11, 2014 by Daniel, Hotel Management
I'm truly sorry to hear you did not enjoy your stay. Unfortunately, we had circumstances in which we were not able accommodate you at our hotel the evening of your stay. If this ever happens, we do pay for your room at another, nearby hotel. I can certainly understand your frustration for this. I'm sorry about the wake up call as well. I truly hope everything else with your stay went well and we would certainly like to have you back at our hotel. I appreciate all of your feedback and I will be forwarding on this review to our executive team members. Thank you,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom CA

Everyone was wonderful and the location was great.

Posted Dec 7, 2014
Pros: Location and staff.
Cons: The appearance of the rooms, furnishings, etc.
Location: The hotel was located in the center of everything. Everything we wanted to do was in walking distance.
We had a great time. Chicago is a wonderful city. Good location.
Comment from Hotel Management
Dec 15, 2014 by Daniel, Hotel Management
Thank you for the 4-Star review!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Southside Chicago

NICE ROOM & LOCATION FOR EVENT PLANNED

Posted Nov 24, 2014
Pros: Close to event, attached parking & breakfast included. Also items to buy (food/drink) 24 hours in the lobby if needed. Front desk staff very nice too!
Cons: Parking cost
Location: Howl on the Moon (I would not go back-personal issue) but lots of other establishments around hotel. Mag Mile shopping & Lights Festival (Nov)
Hotel was in a great location for us since our 60th birthday party was happening across the street at Howl on the Moon. Room was nice & more than ample space for for our group of five overnight & breakfast was included. Also having the self park garage attached was a plus although price of almost $50 is a little high for less than 24 hours. Would stay there again!
Comment from Hotel Management
Nov 28, 2014 by Daniel, Hotel Management
Thank you for spending your 60th birthday at our hotel! I am so glad you enjoyed your stay. I'm sorry the parking seems high. Unfortunately, our hotel does not own, manage, or operate the garage. The prices are set by the garage and they keep them in line with the other garages in downtown. We hope to have you back soon!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Not to Get Excited About or Complain About

Posted Nov 22, 2014
I think the suites here are smaller than at Embassy Suites.
Comment from Hotel Management
Nov 24, 2014 by Daniel, Hotel Management
Thank you for reviewing our hotel. I hope everything else was great for your stay!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Jackson, Mi

Great downtown location

Posted Nov 11, 2014
Great location to downtown shopping, dining, and entertainment. We walked to Mich Ave to Navy Pier. I would most def stay here again. Price was pretty good. Room had everything we wanted and needed. Highly recommend this hotel.
Comment from Hotel Management
Nov 21, 2014 by Daniel, Hotel Management
Thank you so much for the 5-Star review and the recommendation! I'm glad you enjoyed your stay!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom new york, ny

Good hotel in the loop

Posted Nov 10, 2014
Staff was incredibly helpful, hotel was in pretty ideal location. The self valet overnight parking was great (in-out privilidges), would stay here again, great hotel on a budget.
Comment from Hotel Management
Nov 21, 2014 by Daniel, Hotel Management
Thanks so much for the extremely nice comments! I'm glad you enjoyed your stay at our hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 10, 2014
Very good location, staff was friendly and helpful. Complimentary breakfast had good variety.
Comment from Hotel Management
Nov 17, 2014 by Daniel, Hotel Management
Thank you for the great 5-Star review!
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location, great staff, comfortable room

Posted Nov 9, 2014
Allowed early check in. Bellman was extremely helpful and knowledgeable. Hotel was within walking distance of Michigan Avenue.
Comment from Hotel Management
Nov 21, 2014 by Daniel, Hotel Management
Thank you for the 5-Star review! I am happy to hear you had a great visit and were helped by our awesome team of bellmen!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kirkel

Super Lage, mit tollem Frühstück

Posted Oct 25, 2014
Pros: Die Freundlichkeit der Mitarbeiter, die Lage und das Frühstück.
Location: Nur wenige Blocks von der Michigan Avenue entfernt, alle Sehenswürdigkeiten zu Fuß erreichbar.
Wir waren mit einer Gruppe von 17 Leuten im Springhill Suites by Marriott Chicago Downtown und hatten durch einen kleinen Vorraum ausreichend Platz für 4 Personen pro Zimmer. Alles war sehr sauber und die Freundlichkeit der Mitarbeiter vorbildlich. Wir waren schon oft mit Gruppen in Chicago, immer in wechselnden Hotels, aber das nächste Mal werde ich hier wieder buchen. Durch die Lage, die Freundlichkeit und Hilfsbereitschaft der Mitarbeiter und das Amerikanische Frühstück war es ein perfekter Aufenthalt.
Comment from Hotel Management
Nov 7, 2014 by Daniel, Hotel Management
Thank you for the 5-Star review!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indy

Very nice hotel, close to walking to Michigan Aven

Posted Oct 22, 2014
Pros: Cost, cleanliness, comfortable, free hot breakfast
Cons: Nothing needed to be changed
Location: Great location to everything in downtown Chicago
Hotel was extremely clean and comfortable. Looked for a room within walking distance to Michigan Avenue where the price was not overly expensive like the one on Michigan Avenue.
Comment from Hotel Management
Nov 6, 2014 by Daniel, Hotel Management
Thank you for the awesome 5-Star review! I'm glad you chose our hotel as I think we have even a better location than the hotels on Michigan ave.