Ratings based on 309 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, IN

Wonderful Hotel at a Great Price

Posted Sep 9, 2014
This was a wonderful hotel. Our room had a small "living area" (which included a kitchen and a couch) in addition to the "bed area", which made it feel more cozy. The staff was very friendly and helpful. The location was great: not too far from downtown Chicago, and in a really pleasant, safe suburb. We would highly recommend this location.
3 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Good stay

Posted Sep 9, 2014
Pros: Good location, comfortable rooms, free internet and parking.
Cons: Arrangement of breakfast is poor. Keeping toaster and baking equipment at one point holds up movement of people, leading to long queues. Su
Location: No food joints close by. Need to have a car to pick up food
Nice location, comfortable room but challenging breakfast time. Arrangement of breakfast is poor. Keeping toaster and baking equipment at one point holds up movement of people, leading to long queues. Suggest breakfast tables both in the main lobby and Extra Seating area. This will reduce pressure of a single long queue and also direct people to the Extra Seating area rather than crowd at the main lobby. Secondly, park the toast and bake equipment at a different point from the queue - this will ensure the queue is not held up.
3 out of 5
by A verified traveler

Posted Sep 1, 2014
The room was poorly design no hd tv the breakfast was fair.
Comment from Hotel Management
Sep 8, 2014 by Charul, Hotel Management
Dear Pete, Thank you for taking time to rate us online. I am truly sorry that you did not like our rooms design. I just wanted announce that we are schedule for a fully renovations starting November, please visit us after the renovations to enjoy that. I am glad that you liked are breakfast bar. Thank you again, Charul Dalal Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK England

nice hotel near to the airport

Posted Aug 19, 2014
Pros: The hotel was near to the airport yet far enough away from the airport to appreciate it. A hotel bus was provided to the airport
Cons: n/a
Location: IT was near enough to the train station for the hotel to provide a complementary service although it would have taken us at least 15 /20 mins to walk
We stayed here on our first night in the USA as it was near to the airport.
Comment from Hotel Management
Aug 26, 2014 by Charul, Hotel Management
Dear Terry, I hope that you and everyone with you enjoyed staying at our facility as this was your first night in USA. Thank you, Charul Dalal Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from St. John's, NL

Awesome Experience

Posted Aug 13, 2014
Pros: The owners of the hotel seemed to think of everything to provide a superior stay.
Cons: Not a thing!
Location: Great shopping!
What a great place to stay! Extremely clean, staff extremely friendly. Anytime I went to the front desk, the staff could not do enough for you. Great breakfast, with eggs, sausage, waffles, fruit and lots of it. One morning the buffet closed at 9:30 but the staff refilled the scrambled eggs at @ 9:20. You usually don't see that! Large room with sitting area with sofabed, table and chairs, microwave and fridge. Nice touches like Paul Mitchell products available in the bathroom. The pool was spotless, with lots of towels available. Beautiful grounds and lots of parking. Would definitely stay here again, and highly recommend the Springhill Suites to anyone looking for a fantastic place to stay.
Comment from Hotel Management
Aug 16, 2014 by Charul, Hotel Management
Dear Don, Awesome feedback!! Thank you for complementing our Front Desk staff, and our hotel amenities. We have great staff in all our departments, who are eager help with whatever they can. Breakfast we offer is as good as full breakfast. Please visit us again and let us host your stay. Thank You, Charul Dalal Assistant General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from MTL

2 night stay

Posted Aug 6, 2014
Room spacious, bed comfortable, Internet off for one night out of two, Breakfast buffet limited (especially in terms of fruit)
Comment from Hotel Management
Aug 7, 2014 by Charul, Hotel Management
Hello TZ, We are glad that your enjoyed our comfortable beds. I am really sorry that you could not access the internet both of your night. I also see that you were looking for variety in our fresh fruit offering, I surely will forward this to my Manager. Thank you for taking time to rate us online. Sincerely, Charul Dalal
4 out of 5
Recommended
for Families
by A verified traveler from Minneapolis, MN

Don't come for the pool

Posted Jul 29, 2014
Pros: Comfortable accommodations for a very reasonable price.
Cons: Fix the pool and keep it clean.
Location: It's a convenient location near to the airport but without the airport prices.
I was looking for a hotel with a pool where I could swim with my kids. The pool here is small, not very well maintained and was dirty the day we visited. The room was comfortable for the 5 of us. The couch has a bed so our other adult guest could stay in his own bed in the same room while my wife and I and our two kids occupied the remaining 2 queen-sized beds in the main room. The buffet was very good but with all of the guests looking to eat, you need to grab the first open table you can in order to get a table to sit while you eat.
Comment from Hotel Management
Jul 30, 2014 by Charul, Hotel Management
Dear Justine, First of all let me apologies regarding our pool area, but glad that despite of a pool being small and not unto your standard you did enjoy rest of the hotel amenities. We would love to have as our guest, please does visit again when in town. Sincerely, Charul Dalal Assistant General Manager
Comment from Hotel Management
Jul 30, 2014 by Charul, Hotel Management
Dear Justin, We appreciate your compliments regarding most of the amenities that we offer at the hotels, like Free Wi-Fi, Free Breakfast, and Pull out Couch ETC. You are correct we do not have an Olympic size swimming pool it is amid-size pool. Please visit us again; we would love to host your stay. Sincerely, Charul Dalal Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, location near highway to loop

Posted Jul 28, 2014
I was glad I choose this hotel, nice and clean, free breakfast was not bad and free wifi provided was not slow too
Comment from Hotel Management
Jul 30, 2014 by Charul, Hotel Management
Dear Traveler, Thank you for taking time to comment. Sincerely, Charul Dalal Assistant General Manager
Comment from Hotel Management
Jul 30, 2014 by Charul, Hotel Management
Dear Traveler, We appreciate you taking time regarding our hotel. I see that you enjoyed most of our amenities. Please visit us again when in town . Thank you, Charul Dalal Assistant General Manager
2 out of 5
by A verified traveler from Phiadelphia

Paper Thin Walls - Not even close to the airport.

Posted Jul 25, 2014
Pros: Check-out
Cons: Construction of the hotel walls
Rooms are loud and not sound proof. Wedding party in the hotel ranged in the entire night. Could not sleep. Furthermore the hotel is no where near the O'Hare airport.
Comment from Hotel Management
Jul 27, 2014 by Charul, Hotel Management
Dear Paul, I am truly sorry that you did not have a pleasant stay at our hotel due to a wedding group. You are absolutely correct we are 10+ miles from O’Hare airport, but we do have an arrangement with a cab services to provide the ride for a flat fee. Again, please accept my apologies for any inconvenience that this may have caused. Sincerely, Charul Dalal Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from seminole fl

Convenient for the all state convention center.

Posted Jul 21, 2014
We were attending a convention...springhill suites wad convenient and reasonable. Friendly, welcoming and helpful staff Clean, modern room Didn't have time to use facilities, but they looked good Would stay again
Comment from Hotel Management
Jul 24, 2014 by Charul, Hotel Management
Ms. Lisa, I am glad that it worked well with your needs for accommodations. Thank you for complementing our staff and our facility. Please visit us again to take full advantage of the facility. Sincerely, Charul Dalal Assistant General Manager