Ratings based on 284 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, location near highway to loop

Posted Jul 28, 2014
I was glad I choose this hotel, nice and clean, free breakfast was not bad and free wifi provided was not slow too
2 out of 5
by A verified traveler from Phiadelphia

Paper Thin Walls - Not even close to the airport.

Posted Jul 25, 2014
Pros: Check-out
Cons: Construction of the hotel walls
Rooms are loud and not sound proof. Wedding party in the hotel ranged in the entire night. Could not sleep. Furthermore the hotel is no where near the O'Hare airport.
Comment from Hotel Management
Jul 27, 2014 by Charul, Hotel Management
Dear Paul, I am truly sorry that you did not have a pleasant stay at our hotel due to a wedding group. You are absolutely correct we are 10+ miles from O’Hare airport, but we do have an arrangement with a cab services to provide the ride for a flat fee. Again, please accept my apologies for any inconvenience that this may have caused. Sincerely, Charul Dalal Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from seminole fl

Convenient for the all state convention center.

Posted Jul 21, 2014
We were attending a convention...springhill suites wad convenient and reasonable. Friendly, welcoming and helpful staff Clean, modern room Didn't have time to use facilities, but they looked good Would stay again
Comment from Hotel Management
Jul 24, 2014 by Charul, Hotel Management
Ms. Lisa, I am glad that it worked well with your needs for accommodations. Thank you for complementing our staff and our facility. Please visit us again to take full advantage of the facility. Sincerely, Charul Dalal Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Indy

Nice Comfortable hotel,good location

Posted Jul 12, 2014
The hotel room was very tidy. We checked-in in a double bed room and both the beds were comfortable. The washroom was clean and the breakfast was good too. Also situated just about half an drive from Downtown Chicago. Overall a nice experience.
Comment from Hotel Management
Jul 14, 2014 by Charul, Hotel Management
Dear Ani, Thank you for taking time to comment on line regarding our hotel. Please do visit us again when in town. Thank you, Charul Dalal Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Family fun

Posted Jul 11, 2014
Pros: it was very close the freeway and Lego land.
Cons: The suite could actually have 2 tvs instead of one. It forced me to watch childrens shows because my step daughter was with us. But that's minor.
Location: great location shopping and food right around the corner.
The hotel was in a great location not to far from the inner city and close to the surrounding fun in the area. The hotel was perfect they had a great continental breakfast, and a very helpful staff.
Comment from Hotel Management
Jul 11, 2014 by Charul, Hotel Management
Hello, We are glad that you enjoyed our facility and our little Elmhurst town as well. We surely will forward your kind words to our staff. Please visit us again when in town, we love to be your host. Thank you, Charul Dalal Assistant General Manager
5 out of 5
Recommended
for Everyone
by Paula from Minneapolis

Great experience-would happily go back!

Posted Jun 9, 2014
We spent 3 nights at Springhill Suites.We had 3 rooms for family that travelled to Chicago for our daughter's graduation. All the staff were friendly and very helpful. We were able to check in 2 hours early which really helped because we had food we wanted to get into the refrigerator. The room was spacious and comfortable. Bed slept great. Loved having the little kitchenette. The hotel was full or almost full but we never dealt with any noise issues at all. Fitness room was small but met our needs. The only thing that wasn't great was our adult son slept on the pull out couch and that was not very comfortable- I'm not sure if a comfortable one exists. We would try to get a room with 2 beds next time. Didn't spend a lot of time in Elmhurst but it looks like a lovely town and we had a great meal at Wok-Fire ( I think that was the name) We would definitely go back.
Comment from Hotel Management
Jun 13, 2014 by Charul, Hotel Management
Dear Paula, First and foremost, thank you very much for choosing Springhill Suites Chicago Elmhurst/Oakbrook, IL over our competitors for your accommodation needs. We are delighted to be your host. Secondly, we value your business and take great pride in what we do @ Springhill Suites by Marriott. We are very happy that you and your family had great time during your stay here. Once again, thank you very much for the opportunity to host your stay. We look forward to your next stay in near future. Thank you, Charul Dalal Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 27, 2014
Very clean room. Appropriate breskfast. I like it. I stayed with my family. They likeit! ! ! !
Comment from Hotel Management
May 30, 2014 by Charul, Hotel Management
Dear Traveler, Thank you for your wonderful comment on our rooms and breakfast. We are very happy that you and your family liked our facility. Please do visit us again when in town. Thank you, Charul Dalal Assistant General Manager
2 out of 5
by Kristina from nwa

Had to stay here. No other hotel options

Posted May 23, 2014
We had to stay here because of a layover and all of the hotels within a 10 mile radius were booked. The rooms were clean but were need of updating. The beds were way to soft and uncomfortable. Then at 1a.m. my boyfriend and I were woken up because a drug busy was happening outside of our window. Just awesome.
Comment from Hotel Management
May 24, 2014 by Charul, Hotel Management
Dear Kristina, Thank you for staying with us and for writing a review on Expedia. We are very excited to announce that we are scheduled to undergo renovations at the end of this year. All of our suites are very spacious and clean, as you mentioned. I am not sure what the commotion was about at that time of the night, we surely wanted to apologize to you regarding that and also assure you that we are in a very safe neighborhood. Thanks again! Looking forward to seeing you after the renovations! Thank you Again, Charul Dalal Assistant General Manager
3 out of 5
by John from Minden, NV

Elmhurst Trip

Posted May 10, 2014
Pros: It was quiet and internet worked great.
Cons: Update rooms, furniture and beds.
Location: only there for the night before flying out of Chicago. Not the best location for the airport, took about 20 mins in light traffice.
Hotel was older and needs updating, looks like it could have been one of the original Springfield's. It was quiet which was very good and the internet was excellent. The business office was out of order and could not be used. My biggest complaint would be the beds, the bed was horrible, I do think they were the original mattress and slumped down in the middle. Most hotels have upgraded their beds to latest and very comfortable unless you are staying in the less expensive hotel/motel chains. For a Marriott I was very disappointed and would not stay again due the the beds. Also why do they have to come empty the dumpsters at 3:30am and make as much noise as they can. If you do stay here make sure you are in a room facing the front.
Comment from Hotel Management
May 13, 2014 by Charul, Hotel Management
Dear John- Thank you for taking the time to comment online and sharing your experience with the SpringHill Suites Chicago Elmhurst/Oakbrook Area. I apologize that your recent stay was not satisfactory and appreciate your feedback. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. I am really happy to say that we are due for renovation soon and we certaily will consider tchangeing bed if t allowed. Once again, please accept my apology. We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area. Thank You, Charul Dalal Assistant General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 1, 2014
Stayed here for a convention in Chicago. The hotel was full with a wedding party and very crowded at breakfast. otherwise a nice place to stay.
Comment from Hotel Management
May 3, 2014 by Charul, Hotel Management
Dear Trsveller, Thank you for commenting on our breakfast area . We always have extra sitting space availabe during our busy days , I would like to apologize if you were not made aware of it. Thank you again, Charul Dalal Assistant Generagal Manager