Ratings based on 2,043 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Iowa

Great hotel right downtown.

Posted Mar 24, 2015
We arrived late Friday for the weekend. Our car was successful with the valet at the hotel. Spend the weekend visiting friends and meeting new people. Had a great experience.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Milwaukee, WI

Nice hotel

Posted Mar 20, 2015
Pros: Nice staff. Fabulous views from the huge windows. Comfortable environment. Very nice desk clerks.
Cons: It was all fine.
Location: Not far from Navy Pier or all the museums. You need a taxi but it won' cost too much.
We used Expedia "name your price". Despite our early arrival, the desk clerk gave us immediate access in to our room and he also upgraded us to a room with a fabulous view of Lake Michigan, Navy Pier and surrounding high rises. Really nice since we were paying a discount rate. Staff was very cordial and helpful. The room was very nice and comfortable. The restaurants have very high prices Don't bother going to the Palm Restuarant. The prices are extremely high for entrees and don't even come with any sides. You have to pay quite a lot for the sides also. It's ridiculous.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom michigan

Posted Mar 18, 2015
Great will stay there again, very helpful, kind more than what I expected
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Detroit

Rude

Posted Mar 9, 2015
I was told on checkin at 315 pm that there weren't any rooms available because they overbooked. She said she didnt know if any rooms would be available but I could upgrade and get a room immediately. She said I booked through a third party website unfortunately. I was stunned!!! We argued back and forth until I asked to speak to her manager. After waiting 10 min another lady came to the desk and got me a room. I just could not believe the way the check in was handled.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Great location, excellent vibe!

Posted Mar 8, 2015
Checked in very late and was greeted by friendly, professional staff. We were upgraded to a suite which was very nice and enhanced our stay greatly. We went out and came back quite late and again the staff was available and very helpful.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

Close to downtown attractions

Posted Feb 24, 2015
We used a private parking service at half price, instead the hotel Valet service. Room was clean, nice and quiet with a beautiful view over the Chicago river. The guy from the reception desk was not friendly, with a cold attitude. First impression always count.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Suburban Chicago

Beautiful hotel & perfect location

Posted Feb 19, 2015
I stayed at Swissotel with my mom for a small vacation. We both agreed that the hotel was one of our favorites, and we travel for mini get-aways at least once or twice per year. I requested a high floor and received a double room on the 40th floor with a beautiful view of Navy Pier. I don't think there is a hotel in Chicago with a more gorgeous view! The staff was professional and knowledgable. I enjoyed the pool on the 42nd floor - it was clean and warm while the temperature outside hit one degree. Truly a five star experience!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wheaton, IL

Posted Feb 17, 2015
Pros: everything, particularly the view.
We stayed at the Swisshotel 2/13. We overlooked Navy Pier and the city; the view was great. The room was beautiful and spacious. We will stay there again.
1 out of 5
Recommended
for Everyone
by A verified travelerfrom Indianapolis, Indiana

Weekend getaway

Posted Feb 17, 2015
Me and my husband stayed at this hotel 2/14/15 for a romantic getaway and it was prefect the room service was pricey but overall the room was clean , food was excellent, and hotel staff was amazing as well . We're going to be visiting again very soon.
2 out of 5
by A verified travelerfrom Chicago, IL

Not what I had reserved

Posted Feb 16, 2015
My fiancée and I were excited to stay at a hotel downtown. When we purchased our stay through Expedia we had paid for a king bed delux room. We ended up getting two double beds that was uncomfortable for 2 people to sleep on. The room and view looked perfect in the picture but in person. The room looked old fashion and the view was not great from the floor level we were on. Why did we pay for a delux when our room was so plain! I feel that they gave us a basic room but we had paid more for the delux! When I called they said that purchasing through 3rd party which was Expedia it does not guarantee us what we ordered! Not a great experience!