Ratings based on 1,980 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Bedding

Posted Jan 29, 2015
Please use fitted sheets which hold the padding and bottom sheet in place.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 28, 2015
It was a beautiful hotel. Elegant, yet up to date.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice view- think they gave us an upgrade!

Posted Jan 27, 2015
Pros: Great views, friendly staff, nice lobby bar, easy to get a cab
Cons: Would have liked to known more about the ped way. It seemed that we could have walked quite far underground, but no one at the hotel knew much.
Location: $12 cab ride to museum campus. Can walk to Willis Tower, but takes about 30 minutes- otherwise a $10 cab ride. Can walk to Millennium Park- fun.
This was our first time to Chicago- a weekend away from the kids with my husband. We decided to take a cab to the hotel from O-Hare and it was $40 plus tip. It was easy and worth it to get there quickly in about 20 minutes in no traffic at 8:30 PM on a Friday night. The train was only $5 per person, but the station is a bit of a walk from the hotel so we opted not to do that. We thought we might take the train on the way home, but it was snowing and quite cold, so we opted to do the cab again- same fare and quick drive. As far as the Swissotel, it has a nice lobby and check in was easy. I reserved and paid for the deluxe room with king (did not pay for lake view), but our room had a beautiful lake view with Navy Pier and the river on the 14th floor. It was a nice surprise and a fun view with the ferris wheel lit up at night and the lights on the dock, plus the skycraper lights, street lights, river walk lights, lit up trees, and vibe of the city. I want to thank the front desk for doing that! The room was very, very clean. It showed some wear on the walls, but honestly it was very nice. Nice carpet and bedding. The bathroom was also very clean. There is a Keurig and they give you 2 k-cups each day. The pool was not as nice as I expected. We did not use it. The view from the 42nd floor there was nice. Overall, I would recommend. You need to take a cab around the city...it's a long, cold walk in January. FYI- cab fares add up!
2 out of 5
by A verified travelerfrom Chicago

Ruined my birthday weekend

Posted Jan 25, 2015
Upon check in, I sat in my car 5 minutes before being approached by valet. Valet was $65 dollars which is a bit pricey. At check-in, the front desk clerk was extremely rude and very unhelpful. He explained to me that I would be charged additionally for using the pool even though I was a guest for the night. I also inquired about a promo online to upgrade my room and even though the hotel had several rooms available, he insisted that I could not upgrade. The hotel room was a bit dusty and basic. The was little entertainment offered by the hotel compared to many othe hotels near by. I was definitely disappointed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Go there!

Posted Jan 25, 2015
Premiere Corner King was Amazing! View was great! I definitely recommend this hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler

Tasteful luxury

Posted Jan 19, 2015
Pros: Location, location, location.
Second stay at the Swissotel. Great location. Great city/lake views. Courtesy and professional staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful view of the lake and river

Posted Jan 6, 2015
Definitely will stay here next time I sm I Chicago!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Ok

Posted Jan 5, 2015
After booking though Expedia the hotel desk agent said it would take an hour for our reservation to hit their system so we sat in the lobby for an hour waiting even though Expedia confirmed us to check in 15 minutes after booking. She told us she would call us over when she gets our reservation but she never did. When we went to check in,our reservations were effectively in the system,seemed like it was in the system immediately before the hour. She never called us over like she claimed. Once we got our room key,we were happy to check out the room and views. The room does not have a blow dryer,which doesn't work well for my wife and our son with long hair. The rooms seemed older as well. The views were beautiful but only if your standing or sitting directly in front of the window. You can't see the magnificent view from our bed. After we decided to stay another night (due to convenience of being settled in) and booked online. We kept getting disturbances from housekeeping who constantly came in the room unnotified several times until 9 pm,waking up our 3 year old. Overall,I've had better experiences at nearby hotels. Their pool and hot tub was great.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, Canada

Nice hotel but too expensive

Posted Jan 4, 2015
Pros: The athletic facility on the 42th floor had a great view and a wide selection of machinery, plus water fountain. A decent pool and a hot-tub to relax.
Cons: The breakfast buffet and parking was very expensive. The AC was not working at the gym, so I almost passed out after my morning jog.
Location: Good location within the walking distance to Magnificent Mile and Millennium Park.
Overall we had a nice stay during the New Years Eve holidays. The hotel had a great location for viewing the fireworks over the lake and a short distance to the Millennium Park and Magnificent Mile shopping area.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Iowa

Great location!

Posted Jan 4, 2015
The hotel was fabulous and we loved the location. Conveniently located in downtown Chicago. Spacious rooms and bathroom.