Ratings based on 2,081 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2015
It was a great location for my needs. To be close to a recently hospitalized family member.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Downstate Illinois

Top Notch.

Posted Apr 17, 2015
A very nice place to stay in Chicago. Very nice workout area and pool. The room was extremely clean and quiet.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Clarkston MI

Good location.

Posted Apr 16, 2015
Pros: Its position. cleanlyness and closeness to city attractions on stations.
Cons: Nothing
Location: previously mentioned.
Our stay was a stop over following a long flight. The hotel was within 15 - 20 minutes walk off the Blue Line metro train from O'Hare. We made use of the indoor pool on the 42nd floor. The views from up there, overlooking the Chicago skyline, were breathtaking. As we had an early morning train to catch from Union station we did not have time to try their breakfast. The cab ride to the station was $10, reflecting the distance and time of day. We would stay at this hotel again in the future.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom TX

I enjoyed the hotel

Posted Mar 30, 2015
Pros: The opting out of getting your room cleaned daily and giving you a small credit was brilliant.
Cons: IF you opted out of getting your room cleaned daily for the small credit, but then needed a cleaning half way through the week was impossible.
I enjoyed the location of this hotel -- close by without being smack in the middle of the Miracle Mile area. The rooms felt quiet. I enjoyed the gym and the healthy feeling about the hotel. The breakfast buffet was an amazing array of great healthy eats with beautiful berries, yogurt and granola, plus really good eggs, waffles, etc..
5 out of 5
Recommended
for Everyone
by A verified travelerfrom detroit

Posted Mar 30, 2015
Most comfortable bed ever. Nice view of the city and chicago river from room. Would stay again
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia

I will come back!

Posted Mar 29, 2015
Pros: Everything
Cons: I had a great experience.
Location: Close to everything downtown.
I had a wonderful experience at the Swissotel and I totally appreciate their "going green" benefit. My room was comfortable and clean and the staff was extremely helpful. It is also well placed in downtown Chicago. I will be back!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom lynbrook ny

standing in hallway

Posted Mar 26, 2015
Once I received a swipe card that worked after standing in the hallway 20 min everything was ok. I called from 25 floor house phone and was told someone was on the way right away, 20 min later had to go down and get new card. I asked who I spoke too and of course no great surprise no one knew. Great hotel if the cared.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Milwaukee

Very Nice Hotel

Posted Mar 26, 2015
Pros: Fabulous views looking out toward Lake Michigan, Navy Pier and the many high rises in the vicinity.
Cons: The pipes for the bathroom seemed to have an interior dripping problem.
Location: Close to the museums, Navy Pier and Michigan Ave. You will still need a taxi, but the distances aren't so far.
The hotel is close to everything with only short taxi rides to your destination.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Iowa

Great hotel right downtown.

Posted Mar 24, 2015
We arrived late Friday for the weekend. Our car was successful with the valet at the hotel. Spend the weekend visiting friends and meeting new people. Had a great experience.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Milwaukee, WI

Nice hotel

Posted Mar 20, 2015
Pros: Nice staff. Fabulous views from the huge windows. Comfortable environment. Very nice desk clerks.
Cons: It was all fine.
Location: Not far from Navy Pier or all the museums. You need a taxi but it won' cost too much.
We used Expedia "name your price". Despite our early arrival, the desk clerk gave us immediate access in to our room and he also upgraded us to a room with a fabulous view of Lake Michigan, Navy Pier and surrounding high rises. Really nice since we were paying a discount rate. Staff was very cordial and helpful. The room was very nice and comfortable. The restaurants have very high prices Don't bother going to the Palm Restuarant. The prices are extremely high for entrees and don't even come with any sides. You have to pay quite a lot for the sides also. It's ridiculous.