Ratings based on 1,660 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg

Beautiful hotel in prime downtown location.

Posted Sep 12, 2014
Pros: Location, cleanliness, amenities, staff.
Cons: N / A
The hotel staff were extremely efficient and helpful, with excellent recommendations for places to eat (which they reserved for us) and for entertainment.
4 out of 5
Recommended
for Families
by A verified traveler from Mumbai

Swissotel on E. Wacker drive, Chicago

Posted Sep 12, 2014
Pros: Location
Cons: Tea/coffee in room facility 24x7
Location: Shopping, eating out, Architecture river cruise and river front walking and jogging.
Excellent location with proximity to river front, boat cruise start point and lots of restaurants in the vicinity. Courteous hotel staff. Housekeeping and food service was good. A great place for tourists and business travellers.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 11, 2014
room was nice and clean. The staff was friendly and courteous.
5 out of 5
Recommended
for Everyone
by A verified traveler

What your looking for

Posted Sep 8, 2014
Pros: Clean, close.
Cons: Bigger TVs
Location: Close to everything you need.
You want a nice hotel. Go here. Rooms were clean, staff was friendly and helpful and the bed was very comfortable. I've been to five star hotels and the swissotel has been my favorite pick.
5 out of 5
Recommended
for Families
by A verified traveler from Novi, Michigan

Fantastic location for family with small kids

Posted Sep 4, 2014
Pros: Location and very, very fast and efficient elevators. Never waited more than 10 seconds over 4 day stay.
Cons: Wished to have a coffee maker or Keurig in the room.
Location: All top destinations for kids are within a walking distance except, maybe, museum campus. Watched the Navy Pier fireworks just outside hotel.
Very good value for the price I paid in very busy season. Location is superb! Passed the expensive valet parking (still about average) and used a self-park garage which was very secure and was directly connected to the hotel. We chose this hotel so that our kids could watch the Navy Pier fireworks just outside hotel. Instead of walking to the NP, we took a 2 minute walk to the East end of upper Wacker drive. Fantastic spot to watch the fireworks. If you want to watch the fireworks from the room, the corner king room is the only possibility. From our room next to the corner king, 2/3 would have be behind other buildings. If you want to watch it from a room, I recommend W Lakeshore. We'd stay Swissotel again.
5 out of 5
Recommended
for Everyone
by A verified traveler from St Louis,MO

Great staff

Posted Sep 2, 2014
Every time we spoke to someone on the staff they were very helpful and nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

good location for city exploration

Posted Sep 2, 2014
didn't eat, drink or us the gym/pool. comfortable bed, spacious room........one day not cleaned very well!
5 out of 5
Recommended
for Everyone
by A verified traveler from Omaha, NE

Awesome Visit

Posted Sep 1, 2014
My daughter and I spent three restful nights and enjoyed three scrumptious breakfast buffets. The fitness center was solid too.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Great Hotel

Posted Sep 1, 2014
Great place to stay. Good location, nice views. Rooms were clean, comfortable and quiet. Would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Superior WI

1st time to Chicago!!

Posted Aug 31, 2014
We were very pleasantly surprised at the appearance of the hotel. Very comfortable and clean. The entire staff was exceptionally friendly and helpful. We couldn't have been treated better. The view was wonderful! I had no idea which location or hotel to stay at, now that I am a little more familiar with the city, I would definitely choose this one again! Thank you!