Ratings based on 2,204 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Great location, tremendous staff.

Posted May 2, 2015
Absolutely fantastic staff! Perfect location. Would definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom minneapolis, mn

Nice hotel with wonderful location!

Posted Apr 20, 2015
We stayed at the James Hotel for a weekend in April. We had a wonderful time, the staff is awesome! They are very helpful and very friendly. Any questions or concerns we had were addressed immediately and resolved. The rooms are nice and clean. The bed was very comfortable. I loved the location of this hotel! The only negative I have about the hotel is the noise. You can hear people in the hallway very easily which is a problem at 2 AM.
Comment from Hotel Management
Apr 22, 2015 by Stephen Blackford, Hotel Management
I am glad to hear that your stay at The James was a success! I never get tired of hearing how great the service our team members provide is. That is something that is extremely important to us. You are correct, our beds are amazing, very luxurious and comfortable. I do apologize for the noise you experienced in the hallway so late at night. We look forward to welcoming you back during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CA

Perfect hotel in an ideal location

Posted Apr 14, 2015
This trendy hotel has it all: excellent location, perfect size, casual elegance, great bar & restaurant (food's pricey but delicious); friendly, helpful, professional staff; spotless rooms with good amenities, very comfy beds, hip decor, fast elevators. We had a great experience & would highly recommend this little jewel of a hotel.
Comment from Hotel Management
Apr 21, 2015 by Stephen Blackford, Hotel Management
Thank you for such a glowing review! You touched on some of our best features with our amazing beds, the in room amenities including the Intelligent Nutrients bath products, and the service our staff offers our guests is the most important thing we can provide to our guests. We look forward to welcoming back during your next visit to Chicago or maybe seeing you in the future when our LA property is completed in 2017!
5 out of 5
Recommended
for Everyone
by A verified traveler

Location!!!

Posted Apr 11, 2015
Pros: Location!!!
Cons: Internet connection.
Location: Everything is within a 15 mins walking distance.
Hotel staff were super friendly, welcoming, and helpful. The hotel is located in the middle of downtown, everything is nearby and within a 15 mins walking distance.
Comment from Hotel Management
Apr 21, 2015 by Stephen Blackford, Hotel Management
Thank you for pointing out the service the staff offered you while staying at The James as it is of the utmost importance to us. Everyone always mentions our great location and it is tough to beat being one block off of Michigan Ave. and within walking distance so many attractions.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Best location in town!

Posted Apr 11, 2015
Pros: What's not to like?
Location: Located just off the Miracle Mile everything is within a few blocks
This is the fourth time staying at the James and we won't consider anywhere else. It is centrally located and convenient to everything.
Comment from Hotel Management
Apr 21, 2015 by Stephen Blackford, Hotel Management
I always love to hear from return guests! Thank you for continuing to make The James your go to hotel when you visit Chicago. Please let us know if there is every anything we can do to help improve your James experience in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 10, 2015
Perfect location, helpful and friendly staff who all are ready to help and make suggestions of what to do and where to go in Chicago.
Comment from Hotel Management
Apr 21, 2015 by Stephen Blackford, Hotel Management
I am happy to hear that the staff members you encountered were helpful and more than willing to offer suggestions during your trip to Chicago. I feel that our staff is equipped to answer any and all questions that may come from our guests and that goes a long way towards making a guests stay memorable. We look forward to welcoming you back during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Boutique hotel.

Posted Apr 7, 2015
The room was very nice and clean. Loved the restaurant and very close to Magnificent Mile and sights.
Comment from Hotel Management
Apr 21, 2015 by Stephen Blackford, Hotel Management
I am happy to hear that you were pleased with your stay at The James. David Burke's Primehouse is always an excellent dining choice when in Chicago whether you are stay at The James or not. As everyone points out, it is hard to beat our location as we are within walking distance of so many attractions, shops, and dining. Thank you for taking the time to offer some feedback regarding your most recent stay at The James.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2015
Modern facilities. Convenient location. Recommendable.
Comment from Hotel Management
Apr 2, 2015 by Stephen Blackford, Hotel Management
Please recommend as much as you can!! Nothing can beat word of mouth advertising. I hope you were able take advantage of all of the in room amenities and facilities while you were here.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Milton Keynes, England

Lovely hotel, centrally located

Posted Mar 18, 2015
Pros: Hotel catered for all my needs and provided me with answers to any querie I had about the city.
Location: Centrally located. A few minute walk to the magnificent mile for shopping. 10 minute stroll down to the river or up to the John Hancock building
Very comfortable relaxing hotel,spent all day pounding the streets around the various attracting, shops and bars, then back to the hotel for a cocktail before refreshing and starting the evening entertainment! All the staff were very friendly and more than helpful with any of my needs. I totally recommend anyone staying here from the young partygoers (within short walking distances of great bars and clubs) to the older more refined within a short stroll to find a lovely restaurant or cocktail bar ( both of these you'll find within the hotel).
Comment from Hotel Management
Mar 20, 2015 by Stephen Blackford, Hotel Management
Dear Dwayne, Thank you for taking the time to offer some feedback regarding your most recent stay at The James. We do appreciate the kind words and you are correct that our location is within walking distance to several different restaurants, shops, and attractions. All of the staff that you encountered would love to welcome you back during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Indianapolis

Great location

Posted Mar 16, 2015
Pros: Very clean and well maintained. Liked the location.
Cons: Totally pleased with the stay.
Location: Shopping and restaraunts.
Happy from beginning to end. All staff was very friendly. Room was immaculate. A lot of attention to details. Wonderful gym. Pleased with late check out time of 2:00. Very conveniently located to restaraunts and shopping. Would stay here again.
Comment from Hotel Management
Mar 20, 2015 by Stephen Blackford, Hotel Management
Dear Cindy, It sounds like your trip to Chicago and your stay at The James were a great success. I am glad to hear that you were able to stay and take advantage of our 2pm check out time and our workout facility. We look forward to welcoming you back during your next visit to Chicago.