Ratings based on 2,138 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

First visit. Great location, great service.

Posted Jan 23, 2015
Pros: Location, gym, room size, service.
Cons: Bathroom could be bigger
Great stay at the James. Great smaller, boutique hotel in a great location in the heart of River North. Service was great. The bathroom could be a bit bigger, but other than, everything else was great!
3 out of 5
by A verified traveler

Nice location; service is not multi-star.

Posted Jan 22, 2015
This hotel is very conveniently located. It is nicely decorated. The rooms are nicely arranged. The appearances are 4-star. The service and functionality were extremely disappointing. Due to allergies, we requested in advance that the bedding be changed out. It was not upon arrival. We requested this again. No one arrived to service the room for 4 hours. We requested the service a 3rd time. Our toilet clogged after that. Maintenance took 30 min to arrive. "Fixed it" but did not clean up the water from the floor. And, it actually was not fixed, so we spent the night with an unusable toilet. When we alerted the desk to this at check-out, the response was "Do you want us to leave the $26 bar bill on your card?" There are many places to stay that are as nice and more attentive to basic services.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom KY

Cool, boutique hotel

Posted Jan 20, 2015
We stayed at The James for business - the experience was great. The staff was friendly and accommodating. The decor was hip and modern. Loved it - plan to stay there the next time I'm in Chicago.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Michigan

Nicely Appointed Boutique Hotel in Great Location

Posted Jan 20, 2015
Pros: Boutique hotel, great location
Location: Restaurants, bars, and only steps to Michigan Ave
The staff was very professional and polite. We arrived ahead of the standard check-in time to find our room ready for us. The room was very quiet, nicely appointed, and was decorated with newly designed furnishings The mini bar was one of the best "in room" bars that I've seen. There were two robes in the room plus spa quality shower amenities. The bed was very comfortable and there were multiple pillow options to chose from. All of this coupled with the unbeatable location made this a destination to return to.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Michigan Ave

Posted Jan 6, 2015
All hotel staff were friendly and helpful. Room was perfect for a shopping weekend with my daughter. Proximity to Michigan Avenue is excellent.
Comment from Hotel Management
Jan 6, 2015 by Stephen Blackford, Hotel Management
It is great to hear that your room at The James was able to accommodate all of your purchases while in Chicago with your daughter for a shopping weekend. It never gets old hearing that guests are satisfied with the service they are provided by our team, that is our top priority. We look forward to welcoming you back during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom nj

Great place to stay!

Posted Jan 4, 2015
Hotel was nice. Staff was great. Location amazing. Was more than happy w stay
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kansas City

surprisingly good family hotel

Posted Jan 3, 2015
Pros: location friendly staff spacious room
Cons: locks on the bathroom door different sinks. they are too shallow. aesthetically pleasing but not practical really
Location: perfect location. right in the heart of the magnificent mile basically.
Couldn't have been more pleased with the James. First things first, the hotel's location is hard to beat. Just a block from Michigan Avenue and walking distance to so many good shops and restaurants. all of the hotel staff from the doorman, the courtesy car driver, the concierge, the front desk personnel, maintenance and housekeeping were amazing friendly, professional and accommodating. I think they went above and beyond what i have experienced in most other hotel properties and they should be commended. The room was the "loft" room and it was outstanding. Very spacious and while it's not super clear from the website the room has a bedroom and living area with a couch and a media room with another queen sized lounging area that is essentially another very comfortable bed that they will make up as a bed for you upon request. This was great for traveling with children although keep in mind that there are no doors to either "room" so there is no true privacy. also there is no lock on the bathroom door; which i hate. i don't get this trend. but that was my only nitpick with the room itself. I will definitely be staying at The James on my next visit to Chicago! Can't recommend it enough
Comment from Hotel Management
Jan 6, 2015 by Stephen Blackford, Hotel Management
Dear Michael, Thank you for taking the time to offer some feedback regarding your most recent stay at The James. I am glad everything was up to your standards during your visit. You are correct, our loft suites are a very unique space that work really well for families, especially with the projectors in the media room. We look forward to welcoming you back during your next trip to Chicago.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

The location is very convenient.

Posted Jan 3, 2015
Pros: It's location.
Cons: I wish the floors were hardwood and not carpeted.
Location: We enjoyed EATaly, AMC theaters, American Girl, the Art Museum, Millennium Park, etc.
.....My family and, I stayed at the James to celebrate the New Year. We loved the location , and, the reasonable distance to the attractions. Our housekeeper, Helen kept our room clean and comfy. Thank you.
Comment from Hotel Management
Jan 6, 2015 by Stephen Blackford, Hotel Management
Dear J.A.C., I am very happy to hear that your New Year's celebration at The James with your family was a success! We are very centrally located and it is tough to beat a built in amenity like that, especially when everything is within close walking distance during the cold winter months in Chicago. Thank you for taking the time to offer some feedback regarding your most recent stay at The James.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Garfield, MN

Wonderful location for shopping and sightseeing

Posted Jan 2, 2015
Pros: The staff, particularly the housekeeping crew, were warm and friendly. They made us feel like we were truly welcome. It was a fantastic experience.
Cons: Nothing.
Location: The hotel is surrounded by a variety of diverse eating establishments, and is very close to the best shopping area, museums and theaters.
This hotel was in the perfect location for easy access to museums, dining, and shopping. Everything we wanted to see or do was within walking distance, and the area was clean and safe. Our room was amazingly quiet and very well designed.
Comment from Hotel Management
Jan 4, 2015 by Stephen Blackford, Hotel Management
Dear Jan, As many before you have also mentioned our location is tough to beat and I am glad that all of the attractions you were interested in were within walking distance. I am happy to hear that the room was nice and quiet for you so that you could get some rest and recharge before another day of shopping and sight seeing. Thank you for taking the time to offer some feedback regarding your most recent stay at The James.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Lovely boutique hotel, very centrally located.

Posted Dec 29, 2014
Pros: The level of service was superb. The staff were wonderful. We also enjoyed the media lounge in the Loft King room and the complimentary apple cider!
Cons: The room doors are quite loud when they shut so you can often hear your neighbors come and go.
Location: The James Chicago is ideally located. The magnificent mile is two blocks away, and there are plenty of restaurants and shops in the vicinity.
The James Chicago was a lovely boutique hotel with friendly and helpful staff, clean and comfortable rooms, and was perfectly located for our trip needs. We enjoyed the small and intimate environment and the stylish and modern decor.
Comment from Hotel Management
Jan 3, 2015 by Stephen Blackford, Hotel Management
Dear Amira, It sounds like all of your needs were met when you decided to choose The James during your trip to Chicago. The service that our staff offered to you is the most important thing to us and I am glad that you noticed and made mention of it. Thank you for taking the time to offer some feedback regarding your most recent trip to Chicago.