Ratings based on 1,725 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Burlington, ON CA

Friendly staff and great location

Posted Jul 13, 2014
Great experience and almost everything in walking distance.
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg

Great stay in Chicago

Posted Jul 11, 2014
The concierge was very helpful, and the bikes came in very handy! The guys at the door were amazing, and so was the steak at Primehouse. Loved every minute of our stay!
5 out of 5
Recommended
for Couples
by A verified traveler from England

Chicago City Break

Posted Jul 9, 2014
Pros: Modern designer decor, rooms very comfortable and staff extremely helpful.
Cons: Cannot really fault for a 4 star hotel.
Location: Central - great shopping, restaurants, attractions.
The James hotel is ideally situated, just off the Magnificent Mile, and extremely close to all main attractions; whether you wish to walk or taxi. The staff are very polite and concierge extremely helpful. The hotel itself has a very bespoke feel and atmosphere adding to an all-round perfect stay. I would recommend this hotel to anyone wishing to stay somewhere central with a special personal touch.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Loved the location!!

Posted Jul 9, 2014
We loved how central the hotel was and the staff was very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from san juan puerto rico

Excellent location

Posted Jul 3, 2014
Very nice staff , centric place , clean, good restaurants around
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2014
AndGood location very good restaurant! But old looking with dark and small corridors and rooms. Very nice and helpful staff. Best part close to Lake Michigan and Michigan Avenue!
4 out of 5
Recommended
for Everyone
by A verified traveler from Bryan, TX

Prime location, fantastic staff

Posted Jun 26, 2014
This hotel is just one stree from the Magnificent Mile (prime location!) and overlooks Marshall's (love a deal!). You can walk to many places very easily or grab a bus within walking distance to go see all the must-see's in Chicago! The staff was incredibly helpful and even called the Shedd Aquarium for us to see if they would hold our luggage (FYI: they actually have lockers that fit carry on rolling suitcases for only $1!). I will definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel next to Mag Mile

Posted Jun 24, 2014
Comfortable sophisticated rooms, great location, amazing staff!
4 out of 5
Recommended
for Everyone
by A verified traveler

great location

Posted Jun 23, 2014
Pros: coffee and water in lobby
Cons: temperature in room (extreme)
Location: shopping on Michigan avenue...easy walk to navy pier, good walkd to state streets for multiple selection of restautants
attentive staff from bar, check in, door person, concierge, and cleaning staff
5 out of 5
Recommended
for Everyone
by Justin from Ontario Canada

Perfect weekend!

Posted Jun 18, 2014
Took my fiancée away for a weekend in Chicago just after proposing and couldn't have hoped for a better time at The James. We upgraded to a suite which was absolutely fantastic. Modern and comfortable. Location is perfext - great shopping around the corner and a short subway ride away from the waterfront. Concierge was wonderful - giving some valued advice re restaurants before our arrival. There was even a card waiting in our room congratulating us on our engagement. We'll be back again and again...