Ratings based on 1,833 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from Canada

Nice hotel, good location

Posted Aug 30, 2014
The front desk staff and concierge were extremely helpful. Breakfasts were very good and service was efficient.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wpg

Trip with my Daughter

Posted Aug 29, 2014
Cons: a simple small Keurig would be great in the room
Location: close to everything, an easy walk.
Comfy, clean and very helpful staff. Hotel is situated within walking distance of everything and the taxi service is very prompt at the hotel. The beds are comfy and the only thing I didn't like is the instant coffee in the room with a kettle. The lobby has complimentary morning coffee, which is very good. Although I dont prefer to dress and leave my room to get my morning coffee. Other than that, I highly recommend the James. I would definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Litchfield Park, AZ

one block off the Magnificent Mile

Posted Aug 27, 2014
Pros: location, clean
Location: shopping and then some!
very nice stay, hotel staff was professional and helpful, good newspaper selection...and thankfully umbrellas!
Comment from Hotel Management
Aug 30, 2014 by Stephen Blackford, Hotel Management
Dear John, While I am sad to hear that rained during your recent stay at The James I am glad we were able to provide you with some cover while you braved the elements to enjoy your day. Our customer service is of the utmost importance to us and it pleases me to know that you were able to experience that first hand. We look forward to welcoming you back on your next visit to Chicago.
2 out of 5
by A verified traveler from Detroit MI

HUGE Disappointment

Posted Aug 25, 2014
1 - I paid for a river-view suite- did not get it - 2 - I paid for a suite to comfortably accommodate two adults & two children. One dresser (aka TV stand) had only two drawers & a broken shelf that was available for clothes. Only a few hangers were available in the closet too. IN THE KING SIZE BED AREA: 3 - I had to request bedding for this bed. I requested pillows, sheets & comforter. They gave me two flat sheets (instead of one & one fitted sheet) & I had to make/fix the bed myself. Never received fitted sheet entire stay. 4 - I had to request a lamp due to no light(s). They gave me a bent/broken lamp that needed the wall to stay up/still. 5 - The overhead projector continuously broke down & had continuous scratching sounds throughout DVD playing. IN THE MAIN SITTING ARA: 6 - The TV sound had to be set at level 100 to hear it over the air-conditioner. Then, the TV sound had to be set at level 50 (or higher) to be heard - normally. IN THE QUEEN SIZE BED AREA: 7 - The TV sound had to be set at level 100 to hear it over the air-conditioner. Then, the TV sound had to be set at level 50 (or higher) to be heard - normally.
Comment from Hotel Management
Aug 30, 2014 by Stephen Blackford, Hotel Management
Dear Lisa, First of I want to thank you for taking time out to offer feed back in regards to your recent stay. I am very disappointed to hear that your accommodations were not up to our high standards. Unfortunately all of our loft suites do face the inner courtyard rather than the street. I do hope that during your stay our engineering team was able to look into the your noisy A/C unit. We would love to welcome you back during your next visit to Chicago so our true colors can shine through and improve on your initial experience.
1 out of 5
by A verified traveler from California

Room was on top of a trucking facility ...

Posted Aug 21, 2014
24-7 operation with trailers drop off and pick up. None stop noise. 3 nights there and not one good night of sleep. On top of that their valet made is wait nearly 30 min for the car. Yikes.
Comment from Hotel Management
Aug 24, 2014 by Stephen Blackford, Hotel Management
Dear ML, Thank you for taking the time to offer us feedback in regards to your recent stay. It is our intention to provide our guests with a clean comfortable, and quiet room for their stay so I do apologize for any unpleasant street noise you experienced in the evenings from your guest room. We would love the opportunity to make your next stay at The James Chicago much more comfortable by placing you on a higher floor or a room that was quieter facing our courtyard.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, On

Great hotel - perfect location

Posted Aug 18, 2014
Everything about the James was great. Staff were super friendly and helpful, location was perfect and hotel was clean and we'll kept. Would definitely stay here again in the future and recommend.
Comment from Hotel Management
Aug 24, 2014 by Stephen Blackford, Hotel Management
First of all, thank you for your kind words regarding your recent stay. We do pride ourselves on our standard of service and are glad that you were able to experience first hand The James culture. We are lucky to be in such a great location with so many destinations easily reached by walking. We look forward to welcoming you back the next time you visit Chicago.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 14, 2014
Great location to use as a base for a downtown Chicago visit.
Comment from Hotel Management
Aug 16, 2014 by Stephen Blackford, Hotel Management
Thank you for taking the time to leave a review about your recent stay. I am very glad that you were so satisfied with the location of the hotel and that it met all of your needs while in Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveler from Halifax, N. S.

Great location, fabulous staff

Posted Aug 12, 2014
Cons: Personal preference would see firmer mattresses
From the moment we stepped out of the cab, we were greated with a big smile and a helping hand. The location is fantastic if you want to walk to all of the downtown attractions from the Hancock Tower down to Millenium park. The L is close at hand for further trips. The Ribhouse is world class and the servers were superior. This is a great deal for an excellent value!!!
Comment from Hotel Management
Aug 17, 2014 by Stephen Blackford, Hotel Management
Fred, The location brings you in and the service keeps you coming back. I am happy to hear that you had such an enjoyable experience at David Burke's Primehouse during your stay, it is a great experience. We look forward for the opportunity to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, D.C.

Great staff, perfect location.

Posted Aug 6, 2014
I have stayed at The James before, and it seems to only get better as the years go by. The location is outstanding, the staff is professional and friendly and I have never had one complaint with the quality or cleanliness of the rooms. This is my go-to hotel in Chicago. Looking forward to staying there again.
Comment from Hotel Management
Aug 17, 2014 by Stephen Blackford, Hotel Management
Paul, Always great to hear from a return guest. I take great pride in knowing that guests continue to return to The James with so many other options in Chicago. I look forward to welcoming you back on your next trip to town.
5 out of 5
Recommended
for Everyone
by A verified traveler

Superb hotel!!!

Posted Aug 3, 2014
James at the front desk was awesome!!! Such a help. This hotel is a great stay. Definitely staying here next time I'm in Chicago!
Comment from Hotel Management
Aug 17, 2014 by Stephen Blackford, Hotel Management
Thank you so much for the kind words! I am happy to hear that our staff was able to assist you with all of your needs, James is definitely an asset to our front desk team. We look forward to welcoming you back during your next visit.