Ratings based on 1,843 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

Close to Magnificent Mile and short walk to subway

Posted Sep 6, 2014
Beautiful hotel and very close to shopping and subway.
Comment from Hotel Management
Sep 8, 2014 by Stephen Blackford, Hotel Management
Location, location, location! We are in an ideal spot for shopping and public transit as well as numerous restaurants. I am pleased that you enjoyed the modern d├ęcor that is demonstrated throughout the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Sep 5, 2014
Wonderful stay at a wonderful hotel located near everything you could possibly want to do.
Comment from Hotel Management
Sep 7, 2014 by Stephen Blackford, Hotel Management
Dear Tee, Thank you for such kinds words about The James. I am glad that you found your experience here to be very enjoyable. I hope that on your next visit to Chicago we become your go to hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Modern hotel in great central location

Posted Sep 2, 2014
Pros: Location!
Location: One block from the Magnificent Mile, close to the waterfront, lots of good restaurants, and 4 blocks to the El stop.
We secured the James Hotel through an Expedia package a few months out at a good price. When we arrived several hours before check-in the room was ready. The concierge was very helpful with tickets to tours and shows as well as restaurant recommendations and transport directions. One morning we were able to take advantage of the courtesy car for a ride to meet a tour guide. When rain was threatening, complimentary umbrellas were available. Even the coffee served in the lobby each morning was quite good. On the day we checked out the hotel kept our bags all day until 7 pm while we enjoyed the full day in town before heading to O Hare. Don't hesitate to book the James for a stay in the River North area of Chicago!
Comment from Hotel Management
Sep 7, 2014 by Stephen Blackford, Hotel Management
Dear El Carribe, Thank you for such a wonderful review of your recent stay at The James. You mentioned a few of the many amenities that our property has available and I am happy that you were able to take advantage of them. I am not a coffee drinker myself but I do hear that the Lavazza brand coffee we offer is very good. With all of the shows and tours in Chicago these days you were right to stop and talk with one of the knowledgeable members of the concierge team. We look forward to welcoming you back during your next visit to Chicago.
3 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Great location

Posted Sep 1, 2014
Overall we had a great time and we would recommend this hotel to anyone who travels to Chicago. The staff was helpful and accommodating. We ended our girls getaway with a visit to the spa it was the perfect ending to a very enjoyable stay a the James hotel Chicago :)
Comment from Hotel Management
Sep 7, 2014 by Stephen Blackford, Hotel Management
Dear Genny, We always like it when we have guests recommend our hotel to friends and family and thank you for doing so. I never get tired of reading comments from people who experienced exceptional customer service, it is one of the top goals of all our team members. I am glad that your girls weekend was a success and we look forward to welcoming you back during your next visit to Chicago.
5 out of 5
Recommended
for Couples
by A verified traveler from Canada

Nice hotel, good location

Posted Aug 30, 2014
The front desk staff and concierge were extremely helpful. Breakfasts were very good and service was efficient.
Comment from Hotel Management
Sep 7, 2014 by Stephen Blackford, Hotel Management
Dear Bill, Thank you for taking the time to offer some feedback regarding your recent stay. Our restaurant, David Burke's Primehouse was an excellent choice for breakfast! They do an amazing job for any meal of the day. I am happy to hear that our staff was able to provide you with the excellent customer service that we have come to expect from our team members.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wpg

Trip with my Daughter

Posted Aug 29, 2014
Cons: a simple small Keurig would be great in the room
Location: close to everything, an easy walk.
Comfy, clean and very helpful staff. Hotel is situated within walking distance of everything and the taxi service is very prompt at the hotel. The beds are comfy and the only thing I didn't like is the instant coffee in the room with a kettle. The lobby has complimentary morning coffee, which is very good. Although I dont prefer to dress and leave my room to get my morning coffee. Other than that, I highly recommend the James. I would definitely stay again.
Comment from Hotel Management
Sep 6, 2014 by Stephen Blackford, Hotel Management
Dear TS, I am very glad to hear that the trip with your daughter was a success. The beds in our room are wonderful, aren't they? The location of our hotel is a great amenity to have, I hope you able to take advantage of all that the neighborhood has to offer. We look forward to welcoming you back during your next visit to Chicago. Thank you for taking the time to offer feedback regarding your recent stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Litchfield Park, AZ

one block off the Magnificent Mile

Posted Aug 27, 2014
Pros: location, clean
Location: shopping and then some!
very nice stay, hotel staff was professional and helpful, good newspaper selection...and thankfully umbrellas!
Comment from Hotel Management
Aug 30, 2014 by Stephen Blackford, Hotel Management
Dear John, While I am sad to hear that rained during your recent stay at The James I am glad we were able to provide you with some cover while you braved the elements to enjoy your day. Our customer service is of the utmost importance to us and it pleases me to know that you were able to experience that first hand. We look forward to welcoming you back on your next visit to Chicago.
2 out of 5
by A verified traveler from Detroit MI

HUGE Disappointment

Posted Aug 25, 2014
1 - I paid for a river-view suite- did not get it - 2 - I paid for a suite to comfortably accommodate two adults & two children. One dresser (aka TV stand) had only two drawers & a broken shelf that was available for clothes. Only a few hangers were available in the closet too. IN THE KING SIZE BED AREA: 3 - I had to request bedding for this bed. I requested pillows, sheets & comforter. They gave me two flat sheets (instead of one & one fitted sheet) & I had to make/fix the bed myself. Never received fitted sheet entire stay. 4 - I had to request a lamp due to no light(s). They gave me a bent/broken lamp that needed the wall to stay up/still. 5 - The overhead projector continuously broke down & had continuous scratching sounds throughout DVD playing. IN THE MAIN SITTING ARA: 6 - The TV sound had to be set at level 100 to hear it over the air-conditioner. Then, the TV sound had to be set at level 50 (or higher) to be heard - normally. IN THE QUEEN SIZE BED AREA: 7 - The TV sound had to be set at level 100 to hear it over the air-conditioner. Then, the TV sound had to be set at level 50 (or higher) to be heard - normally.
Comment from Hotel Management
Aug 30, 2014 by Stephen Blackford, Hotel Management
Dear Lisa, First of I want to thank you for taking time out to offer feed back in regards to your recent stay. I am very disappointed to hear that your accommodations were not up to our high standards. Unfortunately all of our loft suites do face the inner courtyard rather than the street. I do hope that during your stay our engineering team was able to look into the your noisy A/C unit. We would love to welcome you back during your next visit to Chicago so our true colors can shine through and improve on your initial experience.
1 out of 5
by A verified traveler from California

Room was on top of a trucking facility ...

Posted Aug 21, 2014
24-7 operation with trailers drop off and pick up. None stop noise. 3 nights there and not one good night of sleep. On top of that their valet made is wait nearly 30 min for the car. Yikes.
Comment from Hotel Management
Aug 24, 2014 by Stephen Blackford, Hotel Management
Dear ML, Thank you for taking the time to offer us feedback in regards to your recent stay. It is our intention to provide our guests with a clean comfortable, and quiet room for their stay so I do apologize for any unpleasant street noise you experienced in the evenings from your guest room. We would love the opportunity to make your next stay at The James Chicago much more comfortable by placing you on a higher floor or a room that was quieter facing our courtyard.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, On

Great hotel - perfect location

Posted Aug 18, 2014
Everything about the James was great. Staff were super friendly and helpful, location was perfect and hotel was clean and we'll kept. Would definitely stay here again in the future and recommend.
Comment from Hotel Management
Aug 24, 2014 by Stephen Blackford, Hotel Management
First of all, thank you for your kind words regarding your recent stay. We do pride ourselves on our standard of service and are glad that you were able to experience first hand The James culture. We are lucky to be in such a great location with so many destinations easily reached by walking. We look forward to welcoming you back the next time you visit Chicago.