Ratings based on 2,297 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from H

Very nice location everything nearby

Posted Jul 30, 2015
The hotel location is great and everything nearby you can go by walking shopping malls restaurant s and some attractions you can reach them by walking.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2015
Staff is amazing and courteous. Will do anything for you. Food is deliciously good. You must get the lobster bisque!!! Located in the heart of river north downtown Chicago. A tourist, foodie, and shopaholics dream.
5 out of 5
Recommended
for Everyone
by A verified traveler from Guatemala, C.A.

Great Surprise!

Posted Jul 27, 2015
We thought it was further from famous Michigan Ave. but it was les than 2 blocks away! Great location, near shopping, dinning, parks, etc. Staff SUPER friendly! The room was clean, nice, modern, had a complete bar and fridge and a great music equipt. Also the bathroom was súper spacious and nice, shampoo was glutenfree ...nice touch for Celiacs.. We didn´t eat at the hotel but whatever we saw we liked. Definitely I would recomend for vacation or work. A couple blocks away from State Street where you catch trains and so nothing to envy any other hotel! Great price compared to same level hotels around, best value :)
3 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

With one exception the hotel was just great.

Posted Jul 24, 2015
Pros: Staff were all helpful and pleasant.
Cons: Let's have double glazed windows!
The room we had was very good with all the facilities we needed. Thee exception was the amount of street noise that filtered up to us on the 5th floor.
5 out of 5
Recommended
for Everyone
by A verified traveler from Marion indiana

Very nice hotel

Posted Jul 21, 2015
Was there over weekend and left on Monday. Staff was excellent and so helpful. Definitely would recommend to my friends. I would rate this a 5 star and I am very happy we chose this hotel to celebrate my wife's birthday and then attended a party for a former army friend. Thank you
Comment from Hotel Management
Jul 24, 2015 by Stephen Blackford, Hotel Management
Dear Chuck, It sounds like you had quite an eventful weekend in Chicago while staying at The James. I am glad to hear that the wife's birthday celebration went well, maybe a trip to The James could be an annual event. We always love it when guests recommend us to their friends, it's the best advertising we could ever have!
5 out of 5
Recommended
for Everyone
by A verified traveler

a unique room

Posted Jul 17, 2015
Pros: Different and chic style rooms and overall room layout. Had some very unique features. Multiple TVs. A wall projector and viewing nook.
Location: Located in the heart of the Mag Mile there are endless places to shop. Eat and site see if your an out of towner. Wi
Comfy, cozy and friendly with a unique room lay out and a cool TV projector nook that was over the top. A very comfy bed and a huge shower were added bonuses. Definitely not your average hotel. We will be back. Very friendly staff and dog friendly. Right at the heart of the Mag Mile.
Comment from Hotel Management
Jul 24, 2015 by Stephen Blackford, Hotel Management
I see you were fortunate to stay in one of our loft suites if you had a projector in the room and those are great rooms for families as well because the kids love to watch TV or movies and it gives them their own little area. We are very proud to also be pet friendly. We want the entire family to be able enjoy the vacation when you visit The James Chicago. We cannot wait to have you back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2015
Great room! The projector area in the room was great
Comment from Hotel Management
Jul 24, 2015 by Stephen Blackford, Hotel Management
If you had a projector in the room you were in one of our loft suites and they are a great and unique feature. After you've been out all day enjoying the city it's always nice to be able to come back to your room and relax and watch TV or a movie projected out onto the wall with surround sound. Thank you for your feedback and we look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia, PA

Beautiful hotel central to tons: Chicago downtown

Posted Jul 11, 2015
Pros: everything.
Cons: none that I could see.
Location: central to everything. walking distance to the magnificent mile and shopping, millennium park, navy pier, public transportation, restaurants.
We celebrated our 10 year anniversary in Chicago. We had a fantastic experience. The hotel was superb. The staff goes above and beyond to help you. They made wonderful suggestions, and we quick with help or response. The concierge is amazing. They even set us champagne and chocolate covered strawberries to our room for our anniversary. The gym has everything you need from machines to free weights. It was clean and cool. Our room was comfortable, modern and just what we needed. I cannot say a bad word about this hotel. I will definitely stay here anytime I am in Chicago, and I HIGHLY recommend to all!
Comment from Hotel Management
Jul 24, 2015 by Stephen Blackford, Hotel Management
Dear Danielle, It is great that you chose The James Chicago to celebrate your 10 year anniversary! You mentioned the biggest thing that sets us apart from so many hotels, our staff. The service our team members provide is the most important thing to us. I am happy to hear that you mentioned it was your anniversary so that we could send you a little treat from The James to help you celebrate. We look forward to welcoming you back during your next visit to Chicago.
5 out of 5
Recommended
for Everyone
by A verified traveler from Saarbrücken

Unscheinbarer Luxus wie im Film

Posted Jul 9, 2015
Pros: Am besten hat uns das freundliche Personal gefallen - es wirkte original und nicht aufgesetzt.
Cons: Nö :-)
Location: Das Hotel ist unweit des Hard-Rock-Cafes und mehrerer Restaurants, die allesamt einen netten Eindruck machten
Das Hotel ist sehr gut mit der U-Bahn zu erreichen. Beim Betreten des Hotels kam direkt ein freundlich schauender Concierge, der die Drehtür in Bewegung setzte. Der Mitarbeiter am Empfang war auch sehr freundlich und gab einem das Gefühl, wertgeschätzt zu werden. Diese Freundlichkeit wurde auch von dem Mitarbeiter fortgeführt, der uns und unser Gepäck zum Zimmer brachte. Er machte auch eine kleine Einführung in die Zimmertechnik und die mehr als üppig ausgestattete Zimmerbar (das war keine "Mini"bar, sondern fast ein Haushalt - sogar mit freiverkäuflichem Schmerzmittel) - alles sehr edel, aber leider auch teuer ;-) Das Frühstück, welches nicht im Zimmerpreis enthalten war, hatte Sternekoch-Niveau
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Jul 9, 2015
It was within walking distance to just about any downtown place you might want to go to. It is not bad L train ride from the airport it is only $5 take the BLUE line to the RED line and it is a two block walk from there. The concierge desk was VERY helpful in booking things or events for you and kept our luggage for us while we went to breakfast after checkout so we would not have to take it with us for our final breakfast out in the city.
Comment from Hotel Management
Jul 24, 2015 by Stephen Blackford, Hotel Management
I would put The James concierge desk up against any hotel in the city. They do an amazing job assisting guests and determining what will be the best fit for them during their time in Chicago. Public transportation, walking, and sometimes a short taxi ride are the way to go when navigating downtown Chicago and in this neighborhood most attractions are only a short walk away.