Ratings based on 1,903 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Comfort in the heart of the City

Posted Nov 22, 2014
Traveled to Chicago for a business conference and stayed at the James for three nights. The hotel was quiet and well located. Very comfortable room, friendly staff, nice gym and just around the corner from Eataly. What could be better. My room did not have a view and that was the only thing that was missing. I like the small lobby so you don't feel on display when you go and come from you hotel room
Comment from Hotel Management
Nov 25, 2014 by Stephen Blackford, Hotel Management
Being located just one block off of Michigan Ave. is a great bonus for us to have. The onsite gym at The James is top notch and was designed by Equinox fitness. Thank you for taking the time to offer some feedback regarding your recent stay at The James.
5 out of 5
Recommended
for Couples
by A verified traveler

Amazing hotel

Posted Nov 15, 2014
Pros: Everything
Cons: Nothing
Me and my wife stayed here while going to a Concert at Chicago Theater. The staff and room was amazing. They actually have comfortable beds, unlike many other hotels. We had a great time!
Comment from Hotel Management
Nov 25, 2014 by Stephen Blackford, Hotel Management
Dear Nic, Our beds are amazing! They are my personal favorite aspect of our rooms. I hope your concert went well and that The James team was able to enhance your visit to Chicago. We look forward to welcoming you back during your next visit to Chicago.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice Location

Posted Nov 11, 2014
Pros: location and staff
Cons: Room service -more all day accessible menu - front desk needs to know menu better
Nice Room but felt a little worn down, still comfortable and clean - staff were all very nice and accommodating - shower was terrible - tub felt cheap and shower head did not move
Comment from Hotel Management
Nov 25, 2014 by Stephen Blackford, Hotel Management
Thank you for taking the time to offer some feedback regarding your most recent visit to The James. I would like to personally apologize for your room not being up to your standards or ours. On the other hand I am happy to hear that our staff was very accommodating during your stay, they are our most valuable asset. We look forward to welcoming you back during your next visit to Chicago.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom m

2 nights great studio room quite big

Posted Nov 2, 2014
Great room friendly service nice restaurant too Great toiletries!
Comment from Hotel Management
Nov 5, 2014 by Stephen Blackford, Hotel Management
Dear r, The Intelligent Nutrients bath products that are offered in all of our guest rooms are amazing! I have purchases some for personal use in the past. David Burke's Primehouse is a great restaurant, named Chicago's best steakhouse by Chicago magazine, and they serve all three meals as well as providing all of our in room dining options. Thank you for taking the time to offer some feedback regarding your most recent stay at The James.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Saint Louis

Trendy downtown stay

Posted Nov 2, 2014
The location is awesome, but parking was a bit of a letdown. Paying $45 for self park, or $60 for valet is a bit ridiculous. Overall though, awesome place.
Comment from Hotel Management
Nov 5, 2014 by Stephen Blackford, Hotel Management
Dear Mike, I completely agree with you in regards to parking downtown. Unfortunately with parking availability at a premium and the taxes on parking it can be difficult to find reasonable parking in the area. I would recommend taking public transportation during your next visit as it is much more economical and a great way to see the city. Other than parking I am very pleased to hear that your trip was a success and that The James met your standards. We look forward to welcoming you back during your next visit to Chicago.
4 out of 5
Recommended
for Everyone
by A verified traveler

The James Chicago - great hotel

Posted Nov 1, 2014
Pros: Awesome location and the staff were great!
The location was great and the staff was really helpful. We got there early and they actually called my cell phone when the room was ready. The concierge had great suggestions on what to do and where to go.
Comment from Hotel Management
Nov 25, 2014 by Stephen Blackford, Hotel Management
I am very glad to hear that you had such a wonderful stay at The James while in Chicago. We have an amazing concierge team so I have no doubt that whatever they told you to do was on point. We look forward to welcoming you back during your next visit to Chicago.
3 out of 5
by A verified traveler

Posted Oct 21, 2014
Would not consider this hotel anything higher than a 4 star, everyone was very nice but the amenities were limited.
Comment from Hotel Management
Oct 29, 2014 by Stephen Blackford, Hotel Management
Dear Chicagoan, I am very sorry to hear that our amenities were not up to your standard. We do our best to anticipate all guests needs and accommodate accordingly. It does please me that all of the team members you encountered were very pleasant. Thank you for taking the time to offer some feedback regarding your most recent stay at The James.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Fall Break trip to Chicago

Posted Oct 17, 2014
The staff and door men at The James were super friendly and helpful. The hotel was so conveniently located that we walked everywhere. The rooms were clean and well stocked. We are already talking about staying there when we go back for Christmas
Comment from Hotel Management
Oct 29, 2014 by Stephen Blackford, Hotel Management
Dear kathi, Most of our door men have been here since the day we opened so they are the perfect people to have on our front line. Come Christmas time we would be more than happy to welcome you back to The James. Unfortunately I don't think the weather will be the same as your most recent trip.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2014
Great stay. Especially useful was the late checkout.
Comment from Hotel Management
Oct 29, 2014 by Stephen Blackford, Hotel Management
Thank you for taking time to offer some feedback regarding your most recent stay at The James. Our 2pm checkout is the latest in the city, offering guests plenty of time to sleep in, sneak in one last shopping trip, or grab lunch at David Burke's Primehouse without feeling rushed.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dublin, Ireland

Fantastic hotel

Posted Oct 14, 2014
Pros: Everything was great.
Location: Great location. Very close to Michigan Ave. Within easy walking distance to the river cruise, which is a must.
We had a wonderful stay in this hotel. The staff were so helpful and attentive. The location is really good with some lovely restaurants nearby.
Comment from Hotel Management
Oct 29, 2014 by Stephen Blackford, Hotel Management
Thank you for taking the time to offer some feedback regarding your most recent stay at The James. I am glad to hear that everything went very well for you and that our team members were able to give you the service you deserve. The service that we provide to our guests is the most important thing to us at The James and it is wonderful when guests recognize this and point it out.