Ratings based on 306 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

First Class Hotel

Posted Oct 31, 2014 on Hotels.com
Excellent stay as usual. Every detail is top notch. Thank you!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Great location and service.

Posted Oct 27, 2014
Pros: Everything
Cons: Nothing
Location: shopping
The best hotel in Chicago. Excellent service, rooms and staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico

Excelente.

Posted Oct 22, 2014
Pros: Todo
Excelente y agradable. Un hotel de alto lujo con un servicio impresionante. Los detalles de como acomodan tus cosas en el cuarto es inmejorable.
Comment from Hotel Management
Oct 25, 2014 by The Peninsula Chicago, Hotel Management
Dear Friend of The Peninsula, Thank you for choosing The Peninsula Chicago and for posting your complimentary review. We are flattered by your comments on our décor, service and your room. We are truly happy to read that you enjoyed your visit and we look forward to welcoming you back again soon. Warm regards, Richard Sorensen Hotel Manager
5 out of 5
Recommended
for Personal Event
by CLAUDIAfrom Recife

Excepcional

Posted Oct 18, 2014 on Hotels.com
O hotel é Sensacioanl!!! Amei!!!
Comment from Hotel Management
Jan 3, 2015 by The Peninsula Chicago, Hotel Management
Dear CLAUDIA, Thank you for choosing The Peninsula Chicago and for posting your review. We are truly happy to read that you enjoyed your stay and found everything “exceptional.” We look forward to welcoming you again when you visit Chicago. Warm regards, Maria Zec General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Oct 13, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario

Luxurious hotel in th ecenter of the dowtown core

Posted Oct 7, 2014
Pros: Decor was beautiful, rooms very clean and spacious. Attention to detail in all aspects of the hotel. Staff knowledgeable of area.
Cons: Nothing
Location: located in the middle of the Magnificent Mile downtown Chicago. East access to all shopping and restaurants and Navy Pier
Wonderful experience. Hotel is immaculate and the staff extremely helpful and attentive. They made us feel very special with many well wishes for our anniversary, welcome chocolates and upgraded room.
5 out of 5
Recommended
by Scottfrom Austin

Absolutely lovely

Posted Sep 21, 2014 on Hotels.com
From the warm, friendly, and extremely polite and professional staff at registration, to the gracious waiter in the lobby restaurant, to the delightful staff at Pierrot Gourmet, and to the very helpful housekeepers, the stay was just wonderful. And it certainly doesn't hurt that this is a beautifully appointed and very well maintained property with the best full length lap pool in the city!
Comment from Hotel Management
Nov 29, 2014 by The Peninsula Chicago, Hotel Management
Dear Scott, We are humbled by your kind remarks about our service, facilities and the pool. Thank you for sharing your delightful review. We look forward to welcoming you back to The Peninsula when your travels bring you back to Chicago! Warm regards, Richard Sorensen Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Seoul

객실분위기가 품위있었음

Posted Sep 20, 2014
프론트직원은 다소 사무적이었으나 다른 스텝들 모두 친절했다. 호텔분위기나 객실등 품위있었고 안락했다. 중식당의 분위기와 맛도 좋았다 단지, 객실전망은 조금실망스러웠고 아침식사때 오믈렛은 너무 딱딱했다
Comment from Hotel Management
Oct 4, 2014 by The Peninsula Chicago, Hotel Management
Dear Traveler, Thank you for sharing your experience at The Peninsula Chicago. We are pleased that you enjoyed our service and your room, but we regret that you did not enjoy your omelet. We truly appreciate your honest feedback. We will share your comments with our Director of Food and Beverage. Thank you for taking the time to post your comments on Expedia. We all look forward to your return visit when your travels bring you back to Chicago. Warm regards, Richard Sorensen Hotel Manager
5 out of 5
Recommended
for Personal Event
by Susan

This traveler left a rating score only Posted Sep 18, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mississauga ON

Pure Luxury!

Posted Sep 17, 2014
Pros: The bed and bedding was beyond comfortable - it felt like sleeping on a cloud! Staff are fantastic - top notch!
Cons: Absolutely nothing! Cannot say enough good things about our experience here!
Location: It's so central to everything! One of the reasons we love this hotel is that you can easily walk to shops & restaurants
I took my mom here last year for her 70th birthday and we had such an amazing time, we came back again this year. Everything in this hotel is pure luxury! The staff are beyond amazing! So attentive and friendly. It has honestly spoiled both of us for good with regards to other hotel stays. The entire staff goes out of their to make your stay the best it can be and are willing to answer any and all questions.
Comment from Hotel Management
Sep 27, 2014 by The Peninsula Chicago, Hotel Management
Dear Traveler, Thank you for choosing The Peninsula for your stay in Chicago. We appreciate your kind comments on the bedding and the location of our property. We are thrilled to learn that our service was “beyond amazing” that it has spoiled you for good, which is well-deserved whenever you are in our hands. Thank you for posting your generous review. We hope to have the privilege of welcoming you again when your travels bring you back to Chicago! Warm regards, Richard Sorensen Hotel Manager