Ratings based on 549 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Milwaukee

Great close to shopping

Posted Nov 24, 2014
Pros: Champagne and hot chocolate
Great for Christmas Tree lighting and water tower shopping and Christmas parade near by.
4 out of 5
Recommended
for Everyone
by A verified traveler

Executive suite w lake and Michigan avenue view

Posted Nov 23, 2014
Pros: Wonderful staff - very nice
Cons: Dust, dust, dust
Very nice room, but dusty! Good room but definately not on par w competitors at the $600-800/night range Won't go again, would probably try other Four Seasons property next year
5 out of 5
Recommended
for Families
by A verified travelerfrom Riverside, CA

Great location

Posted Nov 23, 2014
Pros: Very kind staff. Location.
Cons: Room temperature was a bit out of control when the weather gets really cold during winter.
Location: Hancock Center, Shopping mall. Macy Dept store.
We stayed there for 4 nights with our 2 year-old son. Great location and very kind staff. Most of all, the hotel is connected to the Water Tower Mall, which is perfect for a family with little kids when the weather is very cold. We enjoyed a lot.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location Superb staff disappointing room

Posted Nov 14, 2014
Best location out of the 5* hotels. Superb staff and customer service. The rooms, bathrooms, hallways and other common spaces were VERY disappointing and not worthy of being a Ritz. Requires extensive renovation.
4 out of 5
by A verified travelerfrom b

Just too old and stuffy

Posted Nov 6, 2014
Times have changed and this hotel has not updated anything with the new Internet world
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 5, 2014
This was my first time staying at the Ritz. Service was wonderful and loved the location.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 30, 2014
Nice hotel....................... Wish it had more dining options. Great hotel and would recommend to friends. Would stay again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa, ON

Fantastic hotel

Posted Oct 20, 2014
This was one of the nicest hotels that my wife and I have been lucky enough to stay in. It has everything. The location was great, the room was large, and the staff were excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2014
It was my second stay and it was wonderful. The concierge was very helpful and knowledgeable.The bellman gave us a head's up about the traffic and time to the airport because we were checking out the morning of the Chicago Marathon. That morning of the check in clerks even went to toast a bagel for a customer who was up before the kitchen was serving breakfast. Service like that is hard to find. I would absolutely recommend the hotel to anyone going to Chicago.
4 out of 5
Recommended
for Everyone
by A verified traveler

Chicago Marathon

Posted Oct 14, 2014
Pros: Location in the City
Location: Centrally located to restaurants and shopping
The room had a wonderful view of both the city and Lake Michigan