Ratings based on 339 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

comfortable and spacious

Posted Nov 9, 2014
Room was large, quiet and very comfortable. The business facilities were also great - clean and spacious. Food at hotel and hotel restaurant Saranello's was great as well.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom IL

Comfortable rooms great gym

Posted Nov 8, 2014
The best gym I've had. Rooms are clean and bed extremely comfortable. The washroom is also very quiet. Doesn't easily wake up my wife.
5 out of 5
Recommended
for Students
by A verified travelerfrom Madison

Great experience

Posted Oct 14, 2014
Pros: Clean, comfort.
Cons: Nothing.
Location: Nothing to do nearby, kind of far away from everything.
I only spent $99 to stay in that hotel, even though it is a little bit far away from Chicago downtown, the room is really great and comfortable. And they offer free parking.
Comment from Hotel Management
Oct 16, 2014 by Westin North Shore GM, Hotel Management
Jackie, Thank you for your review on your recent stay with us, I am happy to see that you enjoyed your visit and were able to experience our newly renovated guest rooms. While we are not directly located at the city center, we are just minutes away from the Metra train station which offers a quick and easy ride to downtown Chicago without the hassle of driving and finding parking. We are also located at the heart of Wheeling's renowned Restaurant Row with over 25 restaurants located within a 5 mile radius of the hotel, and we're just a few miles from the Chicago Botanic Gardens and the Ravinia Festival for those days you want to spend outside. Thank you again for your feedback, we look forward to your next visit! Kind Regards, Tim Ohrn General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

NICE HOTEL, GREAT FRIENDLY STAFF.

Posted Oct 13, 2014
THIS WAS ONE OF THE BEST HOTELS I'VE EVER STAYED AT. THE FACILITY WAS NICE AND CLEAN AND THE STAFF WAS HELPFUL AND FRIENDLY. I WOULD DEFINITELY STAY AGAIN AND WOULD RECOMMEND IT.
Comment from Hotel Management
Oct 16, 2014 by Westin North Shore GM, Hotel Management
Thank you for your kind review on your recent stay with us, I am happy to see that you enjoyed your visit and I will be sure to let our staff know that you appreciated their hospitality. I am also pleased to see that you stayed with us after our guest room renovation was complete, I am hoping that you enjoyed the new, upgraded amenities we have added to each of our guest rooms including larger, flat screen TV's, in-room refrigerators and USB/Outlet docking stations. Thank you again for your feedback, we look forward to your next visit! Kind Regards, Tim Ohrn General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Sep 9, 2014
We had a wonderful night and enjoyed delicious cocktails at the bar. The
Comment from Hotel Management
Sep 19, 2014 by Westin North Shore GM, Hotel Management
Thank you for taking the time to leave feedback on your most recent stay with us, I am happy to hear that you enjoyed your visit and that Saranello's provided a wonderful experience for you. We look forward to your next visit!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom nee albany indiana

Amazing hotel!!

Posted Aug 4, 2014
We love staying here, the ambience and hotel staff are wonderful!
Comment from Hotel Management
Aug 12, 2014 by Westin North Shore GM, Hotel Management
Carrie, Thank you for taking the time to leave feedback on your most recent stay with us , I am happy to see that you enjoyed your visit and I will be sure to pass on your kind words to our staff! I am also pleased to share some good news as our hotel is currently wrapping up a guestroom refresh that surely enhances the ambience of our Westin atmosphere, as well as providing amenities that have been requested by our guests including in-room refridgerators, upgraded televisions and additional outlet & USB docks on nightstands and desks. We hope you come visit us again soon so that you may enjoy our new guestrooms!
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jul 27, 2014 on Hotels.com
Comment from Hotel Management
Oct 11, 2014 by Westin North Shore GM, Hotel Management
Thank you for choosing Westin, we look forward to your next visit!
5 out of 5
Recommended
by Jen

Posted Jul 24, 2014 on Hotels.com
Comment from Hotel Management
Oct 11, 2014 by Westin North Shore GM, Hotel Management
Thank you for choosing Westin! We look forward to your next visit.
5 out of 5
Recommended
by A verified traveler

Posted Jul 18, 2014 on Hotels.com
Comment from Hotel Management
Sep 20, 2014 by Westin North Shore GM, Hotel Management
Thank you for choosing Westin, we appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom B

Great place.

Posted Jul 16, 2014
Everything was great. We really enjoyed our stay.
Comment from Hotel Management
Jul 18, 2014 by Westin North Shore GM, Hotel Management
Thank you for your feedback, we greatly appreciate the time you have taken to let us know how we are doing. I am happy to see that you enjoyed your stay with us and were pleased with our hospitality. Thank you for choosing Westin, we look forward to your next visit!