Ratings based on 315 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from nee albany indiana

Amazing hotel!!

Posted Aug 4, 2014
We love staying here, the ambience and hotel staff are wonderful!
Comment from Hotel Management
Aug 12, 2014 by Westin North Shore GM, Hotel Management
Carrie, Thank you for taking the time to leave feedback on your most recent stay with us , I am happy to see that you enjoyed your visit and I will be sure to pass on your kind words to our staff! I am also pleased to share some good news as our hotel is currently wrapping up a guestroom refresh that surely enhances the ambience of our Westin atmosphere, as well as providing amenities that have been requested by our guests including in-room refridgerators, upgraded televisions and additional outlet & USB docks on nightstands and desks. We hope you come visit us again soon so that you may enjoy our new guestrooms!
5 out of 5
Recommended
for Everyone
by A verified traveler from B

Great place.

Posted Jul 16, 2014
Everything was great. We really enjoyed our stay.
Comment from Hotel Management
Jul 18, 2014 by Westin North Shore GM, Hotel Management
Thank you for your feedback, we greatly appreciate the time you have taken to let us know how we are doing. I am happy to see that you enjoyed your stay with us and were pleased with our hospitality. Thank you for choosing Westin, we look forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 29, 2014
Cons: Chair was stained/oily on arms
overall very good , see comments below, good location, service, etc
Comment from Hotel Management
Jul 15, 2014 by Westin North Shore GM, Hotel Management
Thank you for taking the time to leave feedback on your most recent stay. I'm glad that you were able to enjoy your stay with us and enjoyed the local area, many of our guests enjoy the convenience of our hotel being located right on Wheelings Restaurant Row as well as just a few minutes away from the Metra station so that they are able to enjoy downtown Chicago. Thank you for choosing Westin, we look forward to your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 23, 2014
Pros: The comfortable beds
Cons: The was 24 room service but there was no snack machine or soda machine.
I was there on a conference and stayed there only one night. It was a very nice room. I did not want to get out of bed in the morning because they were so comfortable.
Comment from Hotel Management
Jun 26, 2014 by Westin North Shore GM, Hotel Management
Thank you for taking the time to leave feedback on your recent stay with us. I am happy to see that you enjoyed your stay and that the Heavenly Bed was very comfortable, I hope our other amenities like the Heavenly Spa Bath and the rain shower head helped in making your stay more relaxing!
5 out of 5
Recommended
for Everyone
by luke from Green Bay Wi

North Shore Chicago

Posted Jun 16, 2014
The hotel staff was great. Lots of options for food and drink in the area. Would stay again.
Comment from Hotel Management
Jun 17, 2014 by Westin North Shore GM, Hotel Management
Luke, Thank you for taking the time to leave us feedback on your most recent stay. I am happy to see that you enjoyed your time with us and I will be sure to pass on your appreciation of the guest service you experienced with our staff. We look forward to your next visit!
3 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

Decent hotel for the price in a major US city

Posted Jun 3, 2014
Pros: Decent room, free parking, close of restaurants etc.
Cons: floors and walls need to be maintained well.
Location: Not much around except for restaurants etc.
Got a good deal for the price. The room was okay and parking was free. However, the hotel is little over an hour away from major attractions on Michigan Ave.
Comment from Hotel Management
Jun 5, 2014 by Westin North Shore GM, Hotel Management
Thanks for taking the time to provide feedback on your most recent stay. We are excited that you enjoyed your stay. I am happy to let you know that the hotel is in the middle of a REFRESH and should be completed mid July. There are numerous thing to do in wonderful Wheeling and our team would be happy to assist you with any reccomendations. You are correct there are closer hotels to downtown Chicago should you want to visit Michigan Avenue, but we are happy you did decide to join us at the Westin Chicago North Shore.
5 out of 5
Recommended
for Families
by Tracy

Posted May 29, 2014 on Hotels.com
Comment from Hotel Management
Aug 9, 2014 by Westin North Shore GM, Hotel Management
Thank you for staying Westin!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel helpful staff

Posted May 25, 2014
Perfect location. Loved the pool and fitness center. Good nights sleep
Comment from Hotel Management
May 28, 2014 by Westin North Shore GM, Hotel Management
Thank you for your feedback on your recent stay, I am happy to see that we were able to provide you with a great stay and that you enjoyed our amenities as well our location. Looking forward to your next visit!
4 out of 5
Recommended
by A verified traveler

Posted May 21, 2014 on Hotels.com
Comment from Hotel Management
Aug 9, 2014 by Westin North Shore GM, Hotel Management
Thank you for staying Westin!
5 out of 5
Recommended
for Couples
by Chris from Chicago

Great for romantic getaway!

Posted May 20, 2014 on Hotels.com
We were at The Westin for our 20th Anniversary. Our room was fantastic, Heavenly Bed is right! The Heavenly Bath setup is great as well. Saranello's was a wonderful restaurant, the braised beef ravioli was so good! Friendly staff, beautiful lobby, comfortable and modern looking rooms, fantastic shower, lots of great dining and shopping close by, what a great value, you get The Westin experience at a fraction of the downtown price! Highly...no, VERY HIGHLY recommend if you are looking for a place to take your special someone for a great stay.
Comment from Hotel Management
Aug 2, 2014 by Westin North Shore GM, Hotel Management
Chris, Thank you for your positive comments on your recent stay, I am very pleased to hear that our facility was able to exceed your expectations and provide a wonderful getaway for your wife and yourself. I will be sure to pass on your praises to our staff as well as the staff of Saranello's as they will be more than happy to hear that their hardwork has been recognized. Congratulations on your anniversary and we hope to see you again soon!