Ratings based on 2,085 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Michigan

Close to shopping

Posted Feb 24, 2015
Pros: location
Cons: Check in process and TV's (our TV was all static)
Location: Water Tower was a block over.
The check in process was disappointing. We had to wait 20 minutes in line while all SPG members got waited on first. The room wasn't ready but the lady at check in took my I.D. and credit card and had everything in the system saying come back in an hour and you'll just get your room card. We came back 3 hours later and had to wait yet another 20 minutes and they insisted on swiping my cards again (even though I showed them on my banking app that they already had a hold on my card) thus adding yet another hold on my credit card and told me to take it up with my bank. Unacceptable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Right across the street from the Hancock Building.

Posted Feb 24, 2015
Pros: Close to Michigan Avenue shopping and Hancock Building.
Very nice stay. Hotel was quiet. Only downside, no pool.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Very friendly staff. Loved it

Posted Feb 23, 2015
Loved our stay. Very friendly staff. Beautiful lake view room.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Fort Wayne

Great location

Posted Feb 23, 2015
Pros: Location
Cons: Long wait time to get our car. We should have called ahead to avoid the wait.
Location: Less than a block to the Water Tower and across the street from 900North Michigan.
Very conveniently located to shopping and restaurants.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

Girl's Weekend

Posted Feb 19, 2015
Amazing view of the lake. Great price for the weekend. The bed was so comfortable I wanted to take it home. Definitely will be staying there more often.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 18, 2015
Great location. Right next to water tower place and Cheesecake Factory. Awesome view of michigan ave.
1 out of 5
by A verified travelerfrom M

HoneyMoon Wrecker

Posted Feb 16, 2015
This was are honeymoon and we walked into a smelly room, they had to change our room. Then when we picking up car from valet we had to wait 1 hour for car.. They could not find our ticket. This made us miss our flight home SMH! What a honeymoon wreck!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom fort wayne ind

Very nice hotel close to shopping

Posted Feb 16, 2015
Everything was close restaurants and shopping malls room was on 15th floor and next to loud elevator
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2015
The staff we're , helpful and nice. The hotel and room we're clean and fresh.. It was a great place to stay at!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 9, 2015
Nice, central location. Close to shopping and dining.