Ratings based on 1,947 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

don't get the room next to the elevator

Posted Nov 17, 2014
Location: best area in chicago for shopping and dining
great location, didn't spend any time in the hotel. parking was expensive.only problem was we could hear the elevator doors open and close good thing we were tired enough to not really care
3 out of 5
by A verified travelerfrom los angr

Too much noise

Posted Oct 23, 2014
Staff housekeepers and some contractors were unusually noisy during day. Like they had no clue some people are resting during the day from international travel. Also had massage in hotel spa and the masseuse acted like a chiropractor and actually created pain. A good spa would never have such a person on the team.
Comment from Hotel Management
Oct 27, 2014 by kristin88, Hotel Management
Hello, Thank you for the feedback from your recent stay with us and my apology with noise and spa issues you encountered during your stay with us. We look forward to having the pleasure of welcoming you back. Be well, Edyta
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Massachusetts

Nice hotel not too far from Marathon

Posted Oct 15, 2014
Everything was really good. The staff was very helpful. The bed and room was comfortable. The only complaint was the Lobby and Hallways extremely warm. Outside temperatures were a bit warmer for this time of year. Needed a bit more AC. Would stay there again.
Comment from Hotel Management
Oct 19, 2014 by kristin88, Hotel Management
Thanks for sharing your comments with us and being our guest during the 2014 Chicago Marathon! We appreciate your comments and hope the Marathon was a great experience for you!
Comment from Hotel Management
Oct 19, 2014 by kristin88, Hotel Management
Hello Patty, Thank you for your positive feedback and wonderful feedback about our staff. We look forward to having the pleasure of welcoming you back in the future. Be well, Edyta
4 out of 5
Recommended
for Families
by A verified travelerfrom Charlotte, NC

Nice hotel with a great location

Posted Oct 14, 2014
Pros: Location
Cons: Room service menu - my 9 year old found the kids' menu to be lacking.
My 9 year old son and I spent a long weekend at the Westin Michigan Avenue. Overall we had a great experience. The facilities, room, and staff were all pretty nice, but the best part of the hotel is the location. Though we didn't do any shopping on the Magnificent Mile, the proximity to things to do and restaurants was great.
Comment from Hotel Management
Oct 19, 2014 by kristin88, Hotel Management
I'm happy to hear that you enjoyed your weekend in Chicago with your son. Our hotel is in an excellent location for all things to do in Chicago. We look forward to seeing you back at our hotel again!
Comment from Hotel Management
Oct 19, 2014 by kristin88, Hotel Management
Hello Jay, I am glad to hear that you enjoyed your stay with us and thank you for the wonderful feedback about our staff. Be well, Edyta
4 out of 5
Recommended
for Everyone
by A verified travelerfrom South Pittsburg, TN

Posted Oct 14, 2014
Pros: Location
Cons: An in room safe would be nice and free wifi.
Location: Easy access to trolley and great restaurants and shopping.
This hotel is in a great location. The staff were very helpful and the rooms very comfortable. Close to great restaurants and the hop on hop off trolley is right out your door.
Comment from Hotel Management
Oct 18, 2014 by kristin88, Hotel Management
Hello Deb, Thank you for the helpful feedback. I am glad to hear that your enjoyed the location of our property and I hope to have the pleasure of welcoming you back soon. Be well, Edyta
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Nice clean and comfortable

Posted Oct 6, 2014
Nice clean and comfortable rooms. Staff was friendly and helpful. Great location.
Comment from Hotel Management
Oct 13, 2014 by kristin88, Hotel Management
Thanks for your kind words! I'm happy to hear you enjoyed your stay and our great location. Come back and see us again soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bloomington

Very nice

Posted Oct 6, 2014
Our room was clean. We checked in early. Our valet was pleasant. The food was delicious. We would stay there again.
Comment from Hotel Management
Oct 13, 2014 by kristin88, Hotel Management
We appreciate your feedback! It's wonderful to hear you enjoyed your stay with us. We look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 22, 2014
Wonderful hotel location in the middle of designer shopping area. Hotel was nice and staff was very friendly and accommodating.
Comment from Hotel Management
Sep 24, 2014 by kristin88, Hotel Management
Thank you for staying with us and sharing your comments. I'm pleased to hear you enjoyed our great location and friendly staff.
1 out of 5
by A verified travelerfrom New York, NY

Provided me complimentary WIFI and charged me.

Posted Sep 15, 2014
Pros: location.
Cons: customer service.
Location: very close to the beach.
I booked two double beds, but for unknown reasons, they had one king bed in their system. Took a long while for them to fix the issue upon checkin. Was offered free wifi and ensured it will be taken out from my bill. When checking out, the clerk refuse to honor what I was offered. Emailed customer service and after two weeks, no one bother to reply. Other than this issue, this hotel has poor sound insulation, you can hear your neighbor loud and clear.
Comment from Hotel Management
Oct 13, 2014 by kristin88, Hotel Management
I'm sorry to hear of the difficulties you experienced. We would love to be able to assist you in getting this situation cleared up.
5 out of 5
Recommended
for Everyone
by A verified traveler

Boutique Hotel in CWE

Posted Sep 12, 2014
Cons: The bathroom has a sliding door that was very heavy to move.
Location: Lots of great restaurants in the area (CWE).
Lovely hotel, well situated, pleasant staff. I recommend it as an alternative to cookie-cutter chain hotels for a more unique St-Louis experience.
Comment from Hotel Management
Sep 28, 2014 by kristin88, Hotel Management
Hi Genxpat, I am glad to hear that you enjoyed your stay with us and thank you for the wonderful feedback about our staff and hotel. Be well, Edyta