Exterior

Reviews of The Westin Michigan Avenue Chicago

4.5 out of 5
The Westin Michigan Avenue Chicago
909 North Michigan Ave, Chicago, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 570 out of 1017 reviews" "
Rating 8 - Good. 248 out of 1017 reviews" "
Rating 6 - Okay. 111 out of 1017 reviews" "
Rating 4 - Poor. 44 out of 1017 reviews" "
Rating 2 - Terrible. 44 out of 1017 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jose, Stony Point

Traveled with family
Disliked: Staff & service
Magnificent Mile...that's all! Because the staff, aside from the breakfast waiter at the restaurant were not helpful. Even at checkout, we asked the front personnel to help us get a cab to the airport, she just nod and left hee post. We waited about 10 mins and luckily, a we were able to hail one outside.
Stayed 3 nights in Mar 2024

10/10 Excellent

MONIQUE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price, location n room was nice
Stayed 2 nights in Feb 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Jasmine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was clean, bed wasn’t really comfy but the view was nice. The staff was rude and parking is terrible. The lady apologize for her rudeness but they had unnecessary fees,overall 5/10 stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Lalit

Liked: Cleanliness, staff & service, property conditions & facilities
Great room and location and safe and clean
Stayed 2 nights in Mar 2024

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
April was amazing! She welcomed us very kindly and made sure everything we needed was taken care of!
Stayed 1 night in Mar 2024

10/10 Excellent

Jamie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love to staying at the Westin on Michigan Ave. whenever we come back home to visit. Great location and even was bumped up to a better view which my daughter went nuts for ♥️! Staff is great and super helpful!
Stayed 1 night in Mar 2024

8/10 Good

Kendal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel to explore Chicago.
Stayed 4 nights in Mar 2024

10/10 Excellent

Senad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Cynthia

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was
Stayed 4 nights in Mar 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and great bed
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location with great amenities!
Stayed 4 nights in Mar 2024

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel! Will stay here whenever I travel to Chicago!
Stayed 3 nights in Mar 2024
Response from Cody on Mar 12, 2024
Thank you for your feedback. We can not wait to see to see you again

10/10 Excellent

Janet, St. Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff provided an amazing service during my stay. Hotel was near everything in downtown.
Stayed 1 night in Mar 2024
Response from Cody on Mar 12, 2024
Thank you for your feedback. We will share your feedback with our staff.

8/10 Good

Zhanna

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 2 nights in Feb 2024
Response from cody on Mar 12, 2024
Thank you for your feedback.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is super clean
Stayed 2 nights in Feb 2024
Response from Cody on Mar 12, 2024
Thank you for your feedback. We will share your feedback with our housekeeping staff.

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and our room was upgraded by signing up for perks!
Stayed 1 night in Feb 2024
Response from Cody on Mar 12, 2024
Thank you for your feedback.

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love evrything
Stayed 2 nights in Feb 2024
Response from Cody on Mar 12, 2024
Thank you for your feedback

10/10 Excellent

Ana, Madison

Stayed 3 nights in Feb 2024

2/10 Terrible

Maud

Disliked: Amenities, property conditions & facilities
The room is horrible!!!! Dirty and very hold the bed is very uncomfortable. I’m very disappointed
Stayed 1 night in Feb 2024
Response from Cody on Mar 12, 2024
Thank you for your feedback. We will share your feedback with our housekeeping staff.

10/10 Excellent

Rachael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
April was great at check in!! Super welcoming & accommodating! This hotel was exactly what I was looking for!
Stayed 3 nights in Feb 2024
Response from C on Mar 12, 2024
We will share your feedback with April and the rest of the team thank you.

10/10 Excellent

Stacy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Received an upgrade upon arrival and everything met and exceeded our expectations! Mike in the bar was fantastic and handled 8 women with ease and made our visit so fun!

10/10 Excellent

Leocadio

Stayed 1 night in Feb 2024

6/10 Okay

Stacey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
For the price the room was ok didnt gt a water view the price when i booked was 564 by the time i gt bill it was 809
Stayed 2 nights in Feb 2024

10/10 Excellent

John, Cincinnati

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for a quick family outing in Chicago
Stayed 1 night in Feb 2024

8/10 Good

SHIRLEY

Stayed 3 nights in Jan 2024

10/10 Excellent

Byron, Lefroy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, well located, and the staff are next level. Thank you April, Mike and Shnel for making my time at the Westin special.
Stayed 4 nights in Jan 2024

8/10 Good

Raymond Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant wasn’t read to seat and serve people for breakfast on Monday 1/22 morning
Stayed 3 nights in Jan 2024

8/10 Good

Melissa

Stayed 2 nights in Jan 2024

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Nima

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Lisa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t wait to come back to Chicago, this is the ONLY place we will ever stay!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Glenn

Stayed 3 nights in Dec 2023

10/10 Excellent

DOUGLAS, Oconomowoc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the places we wanted to visit
Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas 2023
Clean, efficient, comfortable and a friendly caring staff - ALL GOOD!
Stayed 4 nights in Dec 2023

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean, and quiet.
Stayed 1 night in Dec 2023

10/10 Excellent

Edith

Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Leslee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Ammesha

Business traveler
Liked: Cleanliness, staff & service
You’re paying for the location. Amenity fee should be optional

10/10 Excellent

Melissa

Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Stayed 1 night in Dec 2023

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Jaymini

Traveled with partner
Liked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
I will definitely choose another hotel in the future
Stayed 9 nights in Dec 2023