Ratings based on 3,269 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from windsor ontario

nice hotel close to gold coast

Posted Aug 30, 2014
Pros: the location, the price
Cons: in room amenities
Location: Great location, Water Tower Place is 2 blocks away, Gold Coast and Navy Pier are within walking distance.
Got a good rate for being one block off michigan mile in Chicago. Great location if you want to go Water Tower Place or Navy Pier. I have stayed at many hotels so I found a lot of little things very inconvenient such as no fridge, no coffee machine, small vanity, towels for one when we were 2 but for the price I would probably stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Tx

Good location, quiet stay

Posted Aug 27, 2014
Pros: Location, history
Cons: Front desk staff should be fully trained - otherwise it's less stress to just wait for a capable and efficient desk clerk.
Location: VERY close to Hancock, Mag Mile and Rush street restaurants. Just two short blocks to Red Line Subway line.
Overall good experience. Hotel front desk guy that checked me in was very nice, but didn't know how to do anything, and initially told me a room was not ready...when in fact there were several after I got to check in with the main desk clerk. Accomodations were comfortable, but a little dated in some regards. Fridge was nice, TV good, A/C worked well. Clock alarm wasn't functional - and hair dryer needed to cool off before it would come back on. Minor stuff in the overall scheme - location cannot be beat.
3 out of 5
by A verified traveler from P

No Fridge No Coffee

Posted Aug 26, 2014
Not happy paying premium price not to have mini fridge or coffee maker, plus $57 overnight parking fee on top of it. Staying downtown not worth the expense.
1 out of 5
by A verified traveler from Lake Villa

Will never stay there again

Posted Aug 25, 2014
Pros: Location
Cons: Everything, especially front desk employees. Two very small elevators for a very large amount of rooms
Location: Location is good but other hotels are as well located as this one, same or better price and better service
Doors do not work, you ask for a King, you get a queen. Asked for far from elevator, get right next to it. No cups to wash your teeth, one washcloth for two people. When We were leaving, I told the front desk woman that the hotel was not good, and she said "ok". Cleaning the mold in the bathroom would be some progress. Expedia, carful with what you recommend!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel. Is was easy access to shopping.

Posted Aug 25, 2014
We found this hotel clean friendly a d close to many of the sights we wanted to visit. We would stay here again
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 25, 2014
The hotel is in a great location just off Michigan Mile.
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis, TN

Love the location to downtown activities

Posted Aug 24, 2014
Staff was wonderful and very helpful with directions to locate whatever you need.
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland, Oregon

Very nice hotel in a great location!

Posted Aug 24, 2014
Pros: We really enjoyed our stay at the Whitehall. It is a lovely, charming hotel - a nice change from the "chain" hotels.
Cons: There is no free Wi-Fi, no coffee/tea in the room (but it is free in the lobby), no fridge or microwave in the room.
We spent 3 nights at the Whitehall. The room was large, clean and QUIET! The staff were VERY helpful (from resetting our TV to bringing us foam pillows). Our dinner at Fornetto Mei (the on-site Italian restaurant) was delicious and a good price. But the absolute BEST thing about the hotel was the location on Delaware. We did not pick up our car until the day we left Chicago so we walked EVERYWHERE! It is an incredibly easy city to navigate and the Whitehall is a located in a lovely part of town...literally 1/2 a block to Michigan Ave or 1/2 a block to Rush St. Very near the Chicago Water Tower (which looks like a castle and was the first thing we saw as we set off on our walking adventure!) and the John Hancock building. You are close to ALL kinds of shopping and great restaurants. We walked to Navy Pier along Lake Shore Dr, to the Chicago River to board our architecture river cruise (we really recommend the Chicago Architecture Foundation cruise - our docent, Doug, was wonderful!), to the Sears Tower - now called Willis Tower - and yes, we stepped out onto "the Ledge", to the Field Museum, Grant Park and the Buckingham Fountain, Millennium Park, the Art Institute of Chicago, and to every restaurant. We also took the bus one day (very easy) and the "L" from the airport. For $5 you can't beat the train ride from O'Hare. Don't drive a car in the city...the parking is crazy expensive.
3 out of 5
by A verified traveler

Close to Navy Pier and Union Starion

Posted Aug 22, 2014
For an older hotel it was expected to be smaller rooms and somewhat older facility. The bottom sheets on both beds were six inches from the bottom of the bed. When told to the staff, they were surprised but did nothing to fix the issue. The same response to the hair dryer that only worked on very slow speed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Schaumburg, IL

Beautiful Hotel with amazing decor! A must see....

Posted Aug 22, 2014
Pros: The area.
Cons: nothing.
Location: The John Hancock is around the corner as well as the Water Tower Place. Nice shopping along Michigan and decently priced places to eat as well.
I went downtown to see the Air and water show and needed an affordable hotel close to the beach and at least within a mile from Navy Pier. Expedia representatives did an amazing job with lots of patience in finding me this great hotel with great proximity to where I needed to be for the weekend. And I was even allowed to check in at 10am bc of the readily availability. Overall great time!!!