Ratings based on 3,248 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with the best price

Posted Aug 20, 2014
Nice hotel I recommend it to everyone who is looking to save some money
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Aug 19, 2014
I was there on business. It was very reasonably priced for the location. Unfortunately, I didn't have time to do leisure things. It was near a cute neighborhood & had nice restaurants w/in walking distance.
3 out of 5
by A verified traveler from Chicago

Close to Michigan Avenue

Posted Aug 18, 2014
Say was satisfactory. However, I called 3 times and asked to speak with a supervisor, and was disconnected each time. I never spoke with a supervisor, and the front desk could not explain my bill. They told me to call their accountant on Monday.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Lovely renovated hotel in a central location.

Posted Aug 17, 2014
Cons: Restaurant breakfast service-TERRIBLE COFFEE-Weak and tasteless. Who ever makes the coffee needs to like coffee. Get your coffee somewhere else!
Really nicely renovated 1920's hotel. Staff service was excellent. Room Comfort was excellent. My family was able to get a two corner rooms with an adjoining alcove that we used like a suite. This was a great set up. However the elevators are small and slow - It's a historic building so this can't really be changed. So plan to wait a bit for an elevator especially during check out. I would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

The Whitehall is great!

Posted Aug 17, 2014
Cons: I asked for a King bed and we got a Queen bed. Next time I will insist.
Location: You can't get any closer to Michigan Ave and Rush Street! Just a couple of blocks from Oak Street Beach!
I love the Whitehall Hotel! The location is perfect and the hotel staff is SO nice! We will go back to Chicago and we will stay at The Whitehall!
4 out of 5
Recommended
for Everyone
by A verified traveler

Mold in the tub caulk

Posted Aug 16, 2014
Pros: Location, pizza, staff
Cons: See above
Location: Fantastic location. Close to lake, restaurants and shopping
The hotel has spent a lot on renovations, so the bathtub should parallel the renovations. Further, THERE ARE NO GRAB BARS IN THE TUB/SHOWER AREAS. Why?
4 out of 5
Recommended
for Everyone
by A verified traveler

Best beds ever!!

Posted Aug 13, 2014
Pros: The beds
Cons: Coffee machines in the rooms would be ideal. And a place in the hotel to get some bottled water etc. ice machines
Most comfortable beds ever. First time in Chicago and this hotel was in a prime area. Beautiful decor and historical ambiance. Would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

wonderful Surprise

Posted Aug 11, 2014
Pros: Convenience in location to the city and the upgrade surprise
Cons: better coffee served in the morning, however it was free
Location: Close to shopping, restaurants and attractions
What a surprise, when we checked in they upgraded to a suite. Loved the accommodations!
2 out of 5
by A verified traveler

Misleading, old, small, and underwhelming

Posted Aug 10, 2014
The large rooms with beautiful views are misleading. From the pictures it seems like all the rooms are like that but only the large suites are. We ended up being placed in a cramped room that was multitudes more underwhelming than other hotel rooms we could have booked for the same price. In addition I called in three times to request a room on a higher floor but in the end they didnt even see my request and we got stuck on the fourth floor. Take your money to another hotel.
3 out of 5
by A verified traveler from toronto

Pros and cons

Posted Aug 7, 2014
Pros: Location, architecture.
Cons: Customer service, amenities.
Location: Lots close by. Good acces to waterfront and shopping. A 20 minute direct route to wicker park on a bike.
Great location, close to the beach, just outside the commercial business of the mag mile and downtown. The building itself was gorgeous. Staff was less than swift. Not well informed. Every little thing cost extra - phone calls, printing, etc. wifi was free but slow, high speed cost extra. Good spot for a night or two but if you're looking for excellent service and pampering definitely go elsewhere.