Ratings based on 3,370 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 26, 2014
Room was clean, I was happy with my experience overall, and they accommodated my last minute reservation.
3 out of 5
by A verified traveler from Chicago, IL

Nice location, mediocre hotel

Posted Oct 26, 2014
Staff were nice, but the room was not in great shape. Things weren't in good shape, the bed was supposed to be so nice, instead it was like a hammock--sagging in the middle, lumpy. The room smelled like urine. There were problems getting my bags to my room b/c they said they couldn't get in. My card worked fine. I've done better for the money in the neighborhood.
1 out of 5
by A verified traveler

Posted Oct 22, 2014
"Did you get the bat in room ...." Overheard on the radio. Workout room was filthy. The entire place is dark, dank, dirty. It's an old property which was updated on what looks like a meager budget and then, not kept clean. The bellman however, were lovely.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved The Whitehall!

Posted Oct 22, 2014
Took my 17 year old daughter. Stayed for 2 nights. On a budget so we didn't eat at hotel. Everyone was very friendly and helpful, great location.
4 out of 5
Recommended
for Everyone
by A verified traveler from Thornhill

Central hotel

Posted Oct 22, 2014
Pros: Clean rooms, comfortable bed
Cons: coffee maker in the room
Location: Central. We walked everywhere from here.
The room was clean and comfortable. The bellmen were very friendly. We needed to ask for directions for transit but the woman at the front desk could not assist us. A bellman, Alex, offered us help as we looked lost when we stepped out of the door. Would have liked a coffee machine in our room but it was on the ground floor off the main lobby.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Excellent location in miracle mile

Posted Oct 21, 2014
Staff was extremely friendly and helpful. I have allergies to down pillows and comforters and they immediately changed all of the bedding. They also very accommodating in holding our luggage before our flight. It was the best price for the location. Highly recommended
4 out of 5
Recommended
for Everyone
by A verified traveler from Millburn, NJ

Pleasant, convenient and friendly downtown hotel

Posted Oct 20, 2014
Pros: The "old-school" charm, location and staff.
Cons: A little renovation at the lobby level was in order both to lighten it up to add some space; add height to the shower heads (I'm 6'3"--no kidding!)
Location: Everything! Great location
A superb staff welcomed us to this very beautiful, comfortable boutique. The facility was charming. The rooms were spacious, clean and comfortable.
3 out of 5
by A verified traveler from West Coat

look elsewhere

Posted Oct 17, 2014
Pros: the location, the wine bar.
Cons: update finishes, new beds and pillows, train staff in customer service.
Location: great location.
This hotel was a bit of a disappointment. It was certainly not a 4 star hotel. I have stayed at many other hotels in Chicago and won't probably stay here again. Finishes are dated, old and faucets don't work well. Then there is the sensor mini bar with charges you if you merely move something. no ipod docking stations, walls are thin and beds are not very comfy. Just not what I expected.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Oct 16, 2014
12 minute Taxi ride from train station or mega bus stop. Within walking distance of shops and restaurants . Some staff nicer than others. Needs some double glazing . Good porter and concierge service.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Nice hotel. Right at the Heart of downtown.

Posted Oct 15, 2014
Pros: Location.
Location: Great location. Reasonable walking distance to all attractions.
The room is clean and ready when we arrived. The staff is very helpful. Great location, all popular attractions are within 30 minutes walking distance.