Ratings based on 28 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
100% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
by Roy from Aurora

Ok not a 4.5 rating

Posted Jun 25, 2014 on Hotels.com
It's was just ok, one of my television's in my room did not work. Also the work out equipment was broke. The back door into the hotel, it rained and did not work, so you had to walk around the building if you went outside to your car for any reason. The hotel staff realize that's it is issue in the past but nothing has been to resolved it.
Comment from Hotel Management
Sep 6, 2014 by Manager, Hotel Management
Dear Roy, Thank you for your review of the TownePlace Suites Chicago Naperville. I'm so sorry to hear about the problems you experienced while you were our guest. I will speak to my maintenance team about your concerns to ensure they are properly resolved. I hope that you will allow us another opportunity to show you the level of service of which we are capable on your next trip to the area. Sincerely, Pavel E. General Manager
4 out of 5
Recommended
for Personal Event
by Vladimir sirotenko

This traveler left a rating score only Posted May 24, 2014 on Hotels.com
4 out of 5
Recommended
for Personal Event
by A verified traveler

Location

Posted Apr 21, 2014 on Hotels.com
Kitchen area,sitting space
4 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

This traveler left a rating score only Posted Apr 5, 2014 on Hotels.com
4 out of 5
Recommended
by Jennifer from Naperville

nice overnight

Posted Mar 30, 2014 on Hotels.com
We just stayed over for one night during spring break so the kids could "go somewhere" and swim. It obviously is set up for people staying for an extended length of time (suites, with a kitchenette...) but our 1 night stay was affordable and gave us everything we were looking for.
5 out of 5
Recommended
for Business Travelers
by Chris from orlando

great stay

Posted Mar 16, 2014 on Hotels.com
Good place to stay. Close to everything and a nice hotel.
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Mar 15, 2014 on Hotels.com
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

This traveler left a rating score only Posted Mar 13, 2014 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by Roger from Cincinnati

nice hotel

Posted Mar 9, 2014 on Hotels.com
Business center needs to be updated. Nice rooms, clean, Good morning breakfast selection.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Feb 10, 2014 on Hotels.com