Ratings based on 1,091 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Miami

Beautiful hotel, if it were only run well.

Posted May 13, 2015
Pros: It's magnificently styled and equipped with any amenity you can imagine.
Cons: Service, service, service. A hotel of this caliber and this price point CANNOT miss check in times.
Bottom line, my room wasn't even ready for normal 3 PM check in time let alone the early check in time I requested. When I asked for a place to change for a business meeting, I was pointed towards a locker room with no other direction. Great, just what I need before my meeting, athlete's foot.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2015
We would come back here again, and again. Great hotel and great staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami florida

Great hotel, amazing staff. Close to everything.

Posted Apr 29, 2015
I had a great time, loved the room that was upgraded to thanks to my Expedia gold. Home away from home
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing stay

Posted Apr 28, 2015
Never a disappointment staying at this hotel. Staff and location are great
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

25th Anniversary Stay

Posted Apr 20, 2015
Pros: Views and common areas
Cons: Room cleanliness and less attitude from restaurant staff.
Location: Location is great and there is a ton to do in the area.
The common areas of the hotel are beautiful. Upon check in I communicated that I was a Trump Card Member# and that I wanted this stay credited to my account. I was assured this would be done. More on that failed attempt later. The room had a great view, however there was a hair in the tub which ruined my initial thoughts on room cleanliness. I simply filled the tub with soap and water and drained the unknown hair down the drain, however I could not bring myself to take a relaxing anniversary soak, as I had once envisioned. Around 3 a.m. Sunday morning, there were two groups of loud and inebriated individuals traversing the hallways, which awakened us, making it difficult to rest peacefully so we were exhausted by the time we needed to wake for breakfast. Breakfast was great and the view at the Sixteen restaurant is phenomenal. However, the host of the restaurant was quite nasty as she glared at us and the remaining "breakfast" patrons, rolling her eyes, as she apparently wanted the room cleared for the brunch patrons. I suppose we were supposed to choke down our food like cattle and exit like steerage to make way for the alleged elitists. This was a young host, or rather girl because her professionalism is in need of some serious honing. Upon checkout, it took twice as long because now my profile suddenly didn't have my email address, or the Trump Card Member#? No apology at all. What a disappointing Anniversary experience.
3 out of 5
by A verified traveler

Room detail

Posted Apr 10, 2015
the room was not what offered on the website. I was disappointed by the detail. I booked a suite but received 2 separate rooms; not 1 room.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Winnipeg

Nice hotel downtown

Posted Apr 4, 2015
Pros: Great staff. Very helpful.
Location: In downtown Chicago. Lots of places to walk to and accessible by short cab ride.
Nice hotel in downtown Chicago. Lots of places to walk to and accessible by short cab ride..
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Fort Wayne

Excellent for everyone in the family.

Posted Apr 2, 2015
Pros: Staff was so friendly and engaging even to the children. They did everything possible to please us.
Cons: More vegan options in the restaurant would be nice.
Caesar and Julie in the Spa were very skilled. Overall Spa experience was excellent. ALL staff members that we had contact with were pleasant, patient, and friendly. Room comfort was the best. Thank you for a wonderful stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wheatfield, IN

Best hotel in Chicago

Posted Apr 2, 2015
Pros: Trump offers a great location with wonderful accommodations and exceptional service
Location: Trump is ideally located with great shopping and restaurants a short walk away
Trump always delivers a fantastic experience and has an ideal location for shopping and dining
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, friendly staff, great amenities

Posted Mar 25, 2015
Very nice staff, clean and very spacious room with nice bathroom and in-room kitchenette, pool/spa were wonderful.