Ratings based on 783 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Raleigh

Disappointing

Posted Jan 14, 2015
Pros: The location is great. The door men are good. Lobby and elevator has stylish design...if you like the club scene.
Cons: Front desk check-in took thirty minutes despite having three people working and only six people in line. Cable didn't work, messaging didn't work, it
Location: Loop central. Great for business travel.
Front desk check-in took thirty minutes despite having three people working and only six people in line. Cable didn't work, messaging didn't work, it took multiple calls to get both fixed. The room was tiny, WiFi was extra, bed was rock hard, room was by far the noisiest I've had in years of travel. The location is good but less stylish and lower cost Hotels within a couple blocks are much, much better values unless you are silly enough value style over substance.en knock yourself out.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay in Chicago

Posted Dec 27, 2014
Great staff and great location. Excellent service, really happy that I stayed there.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

ビジネス利用 快適でした

Posted Dec 18, 2014
出張のため利用しました。オフィスから近いので選びましたが、とても快適でした!部屋は広くて清潔ですし、スタッフの対応も悪くなかったです。2日目の朝にバスマットがない、4日目にチップを受け取り忘れて置いたままになってる等の不備もありましたが(笑) エレベーター内が目がチカチカしますが、それも旅の思い出です。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas, TX

Not impressed with club vibe

Posted Dec 12, 2014
Pros: The hotel restaurant is delicious with melt-in-your mouth creations from the chef. The staff was very friendly throughout the hotel.
Cons: Change the elevator décor and lighting.
Location: Location is spot on for site-seeing. The museums are a couple blocks away along with the pier and river.
This hotel has BEAUTIFUL old-world architecture inside but has been cheapened by the disco balls hanging in the lobby. This is for sure a "boutique" hotel. The location is great for site-seeing. The rooms are modern and nice. Our bathroom needed some cosmetic attention though. The paint in the corners of the bathroom was bubbled and peeling and the door needed the inside pull replaced. The elevators are hideous in their design! They are way too dark for the hologram décor on the walls.The elevators almost have a "black light" affect. To me it would seem very unnerving for anyone who is claustrophobic on any level.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Great hotel, great vibe.

Posted Dec 12, 2014
Cons: Coffee makers in the rooms
This hotel was walking distance to lots of shopping, restaurants, etc. Clean, NEW....with a very busy lobby / bar every evening.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Fl

Not as great as expected but still Enjoyed it..

Posted Nov 22, 2014
The staff was very inviting and helpful. The hotel itself was gorgeous. Only problem we experience was the room stayed extra hot all weekend, which made us uncomfort while there. Great city and place.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom San Francisco

good hotel

Posted Nov 22, 2014
Pros: Beds
Cons: living room is loud
Quick business trip with easy walkable access to key business districts - cab to good food. Great beds. Great desk service
4 out of 5
Recommended
for Everyone
by A verified travelerfrom motor city

nice hotel in downtown chicago

Posted Nov 21, 2014
really nice room, location accessible to downtown events, bathroom a little too cozy [read: small]
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York NY

Typical W fair

Posted Nov 17, 2014
Pros: Location, lively bar
Cons: Little loud
Location: Very convenient for financial professionals.
Nice hotel. Typical W fair. Liked my room a lot for being small. Happening bar on first floor. Can hear the L though at night in your room if you are on the back side of the hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Quebec, Canada

Parfaitement situé au Centre-Ville

Posted Nov 5, 2014
Sur Adam, près de la Willis Tower, près du Museum of art Chicago, près du Millenium park, près de la rivière et des restaurants.