Ratings based on 853 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new orleans

Staff was great and very helpful.

Posted May 28, 2015
The city is beautiful and I'm looking forward to coming back soon.
2 out of 5
by A verified travelerfrom M

Hotel smelled of sewage when u enter

Posted May 27, 2015
Placed smelled of sewage. Complained to staff they sprayed more of their W spray. The first manager said they would contact engineering. Second day that Manager pretended there was no smell. They will add more cover up W spray.There was no way to stomach eating or drinking there. Room smelled moldiy. Was so small the bathroom couldn't close all the way. When you opened the room door it would open the bathroom door. Free show for anyone in the hallway. More like a 2 star hotel.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Detroit

Great Location and Staff, Small Room

Posted May 25, 2015
Pros: Location and staff.
Cons: Size of the room for one thing.
Location: There is a great books and toy store on the same block, The Florentine on the 2ndfloor of the hotel directly across the street. Great Italian food.
I shopped online and found a good price for the room. The location was excellent for my needs and near some eateries. There is overnight parking across the street and down a block, as of 5/24/15 the cost was $42 for that location, $65 + tips at the hotel. You expect that kind of pricing for the area. The room was very clean and modern, however, it was so small you could not have anyone in the bathroom and be able to open the door. I said that correctly, the room is so small that the little bar that is attached to the door for the safety latch interferes with the sliding door to the bathroom, when you close the bathroom door, it covers the little bar that sticks out and when you open the exit door, it opens the bathroom door. That means anyone coming down the hall sees into your bathroom and anyone in it. That is small. Perhaps if I paid more than $188 it would have been larger, but I think that even at that low price you should be afforded privacy. The bed was fabulous, did not want to get out. The staff is really responsive and the furnishings are first class, just watch out for the size of the room, check it before you go to far. Our room was 1123, where they put the Lilliputians'.
4 out of 5
Recommended
for Everyone
by A verified traveler

Agradable

Posted May 21, 2015
Pros: su ambiente moderno y juvenil
Cons: Mejor musica en el lobby , el bar esta muy tranquilo necesitan hacerlo mejor , que te den ganas de ir a tomar ahí
Location: todo esta a la mano
Muy bien en general , habíamos estado hace algunos años y vimos que el bar había cambiado y también las hostess
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brooklyn

Great location. Right in the heart of downtown.

Posted May 13, 2015
Pros: Very comfortable, clean rooms at the W. Excellent staff and services. Ideally located in the heart of downtown, "The Loop". Good selection of bars and
Location: Walking distance to the Art Institute. Good access to transportation.
Very comfortable, clean rooms at the W. Excellent staff and services. Ideally located in the heart of downtown, "The Loop". Good selection of bars and restaurants nearby too.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2015
The only place to sit in the room was the desk chair and the bed. The room was small, felt like I was in a cruse ship cabin. Otherwise, clean and elegant.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2015
Cons: Sounded like repairs were being done on the bathroom next door very early on Sunday morning. No explanation was ever given and seemed like a poor tim
Room was what is expected of a room in a city - not much room to move around with a king size bed. Bath was nice, but not completely clean.
2 out of 5
by A verified travelerfrom Toronto

Not organized. Arrived at 4:40PM for check-in

Posted Apr 25, 2015
Pros: Reasonablly clean
Cons: Get the check-in done right
Location: near everything!
They are not organized. I arrived at 4:40PM. There was no room available... until 6PM - and this is after I complained repeatedly. Other than that, ok. very centrla, including close to the Chocago intra city trains.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Apr 21, 2015
They tried to upgarde our room for more money. Hotel was nice. Very confusing lobby but very nice
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 14, 2015
Nice hotel in a business district of town, but close to the lake and museums and various other points of interest.