Ratings based on 1,288 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

Convenience location in downtown chicago

Posted Jan 30, 2015
Service at breakfast very slow but in general is a good hotel and very convenient location
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kuala Lumpur

Go For This

Posted Jan 8, 2015
Pros: Location Quietness Toiletries
Cons: The pool is disappointing. Wifi should be complimentary.
Location: Magnificent Mile Chicago River Walk Chicago Bean Michigan Lake
Pleasant Overall - Early check in - Requests fast and well attended to - Clean
4 out of 5
Recommended
for Everyone
by A verified travelerfrom mexico

The worst W i have ever been

Posted Jan 6, 2015
Altough i read they had made a renovation i found the hotel in a poor condition.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

Modern theme and comfortable Hotel

Posted Jan 6, 2015
I had a relaxing stay, but the Hotel staff could improve on their customer service.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2015
Pros: location
Cons: décor in room needs work. exposed bathroom window to bedroom uncomfortable.
Location: Lots of things to do around the area
alright. parking garage attached to hotel very expensive even though it has daily in-out opportunities.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 3, 2015
Had misunderstanding with hotel staff but all went well
3 out of 5
by A verified travelerfrom Iowa

Worst stay ever

Posted Jan 3, 2015
I was there for 3 nights, first night everything was fine just one thing I didn't like about the room is the bathroom does not have a door is just a sliding door with a mirror outside and the wall facing the bed is just a big blurring window, for me is uncomfortable. The second day I went out all day and when I came to the room I saw the do not disturb tag hanging on the food knob. Somebody hanged it and my room was not cleaned. I called the concierge and he told me was late and they cannot do something, the most they can do is send me clean towels. Same day night a lot of guys were yelling outside closing and opening doors. I didn't call the concierge, my bad. The third day I was out again and that night the couple in next room was fighting the guy was hitting the wall, yelling bad words, my family was scared I tried to calm down my wife she was so scared. I complained again but they said: "we have am strict policy about that and will not allow that behaviour" but too late that was my last day. They charge you for everything, the use of the business center is 6.50 per 15 minutes, internet in the room is 29.99 per day, valet parking is 49.99 per day + 19 in taxes. They charge you for everything!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Nice hotel

Posted Jan 2, 2015
Staff very helpful,valet parking great the bar had a nice variety of drinks and the room was excellent, loved the view
3 out of 5
Recommended
for Everyone
by A verified travelerfrom w chicago

Nice needs a few updates

Posted Jan 1, 2015
Overall experience was good staff was great and very nice
3 out of 5
by A verified traveler

W Chicago no cumple estándares de hoteles W

Posted Dec 29, 2014
Personal super atento, la comida buena pero muy cara para lo que es. Los cuartos no muy limpios, baños muy chicos. Y si quieres vista la lago te cobran por noche 50usd. No lo recomiendo no cumple estándares de los hoteles W.