Ratings based on 1,148 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Nice Hotel beach is across the Highway

Posted Aug 21, 2014
Pros: Close to Shopping Modern Hotel
Cons: Bigger outdoor Patio above street level
Location: Shopping Park NavyPier
I thought this was beach front, it's on a very busy street, noisy if sitting out side. Good to walk to shopping ect, a few blocks. Starbucks is nearby
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 16, 2014
The hotel was very trendy. Dark lighting in the hallways, slow elevators. Pool starts at 4ft. Get a Lakeview room.
1 out of 5
by A verified traveler from S

Very disappointed!!

Posted Aug 12, 2014
The hotel was beautiful, but the service was subpar!! Had to seat ourselves at brunch, took forever to get served and they weren't busy at all! The bed was not comfortable at all. Party going on in the next room all night. Very let down with such a high rated hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Excelent close to everything

Posted Jul 29, 2014
Great hotel. Excellent customer service, super clean and modern. Staff very resourceful. What I didn't like was that the hotel charged me when I requested Advil. I have done this in other hotels and they don't charge for that service. I was afraid to ask for more shampoo thinking they would charge me as well. Room service is very expensive. Dinner for 2 was more than $100 dlls (2 chicken quesadillas and coffee fees).Other than that I was very surprised by the location and good service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable and enjoyable stay

Posted Jul 27, 2014
Pros: Beautiful view, stunning, new decor.
Cons: Complimentary snack in lobby morning or evening.
Location: Close location to shopping, restaurants, and sight seeing, all easy walk.
Staff extremely helpful. Safe feeling environment. Relaxing lobby area.
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Perfect distance to everything.

Posted Jul 23, 2014
Perfect distance from hotel to everything. Park the car and leave untill your ready your to leave.
3 out of 5
by A verified traveler from St. Louis, MO

Close to a beach

Posted Jul 22, 2014
Hotel not very family friendly. Pool small & dull, no vending machines, & the restaurant too formal. No other restaurants are close except a McDonalds. Staff was excellent & friendly; rooms clean. Can walk to the beach & Navy Pier if so inclined. However, if you're in Chicago with kids (which I was) I'd recommend a different hotel.
1 out of 5
by A verified traveler from Toronto

Not worth the money

Posted Jul 21, 2014
Cons: - Very long check in time - Long waits for a hotel elevator - The room has no closet or hooks to hang clothes (i.e. dress/pants/shirts/suits) - The security safe is 'discreetly' placed in the middle of the dresser top surface - The ironing board is just leaning up against a wall - The washroom has one hook for a robe, but no place to hang a body towel or hand towel - The sink design never allows for the water to fully drain (i.e. standing water is always present) - The air conditioning unit has the sweet sound of the engine on a 747 - Some pot lights in the room missing finished housing - Some pot lights had no bulb at all
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2014
the hotel is in good condition and the staff is friendly. rooms are nice. the bar serves great cocktails. location is also great and easy to get there...valet parking is far too expensive, there are cheaper options very close to the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2014
Great room for a reasonable price just 2 blocks from the lake!