Ratings based on 1,310 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Feb 28, 2015
Too modern for my liking. Sid not care for the window between the bathroom and the bedroom. The square sink was a bad idea, as well.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2015
Amazing Rooms are luxurious. I would definitely be staying here again on my next visit
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Aurora Illinois

Great view super clean.

Posted Feb 16, 2015
Great location, super clean hotel. Staff was great. Love the style and decor of the Lobby, bar and room.
3 out of 5
by A verified travelerfrom oklahoma

Club Hotel

Posted Feb 16, 2015
Not for us. As soon as you walk in it was a party. We didn't know where to check in at. This hotel is for partyers even the halls to get to our room had black lights. Rooms were alittle crazy decorated. But the people were nice even though they knew we where really out of place.
5 out of 5
Recommended
for Everyone
by A verified traveler

wonderful Hotel !

Posted Feb 15, 2015
Pros: everything!
Location: close to all shops, and the navy pier. Quick 5 minute ride to downtown.
from the view, to the fluffy pillows, to their wonderful staff, this hotel has everything to accommodate your needs. My stay was pleasant and I am definitely coming back!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Muskegon

loved this hotel!!

Posted Feb 10, 2015
What a beautiful and trendy hotel. Great staff, awesome rooms. A few blocks from Michigan Ave. but still an easy walk, especially when nice out. Would stay there again for sure!!
3 out of 5
by A verified traveler

eh not worth the money

Posted Feb 10, 2015
Cons: Staff attitude and communication with guest could be way better.
Staff wasn't welcoming at all, valet was horrific. there was no one around for valet when we arrive so we decided to pull in the garage ourselves...well a security guard saw us and asked us what we were doing and instead of apologizing he made us feel stupid and asked us how we felt we were going to get in the hotel, we said we weren't sure but didn't know what to do when we were already pulled in the garage and no one was there to valet. So he ended up walking us in the back way and we got checked in. Well trying to leave was a disaster, the head valet guy had no clue what to do they couldn't figure out how to charge us and then on top of it all they barley spoke English, finally got our vehicle and they kept asking whose vehicle it was and i told them 3 times it was ours, they continued to hold our key until we should them the receipt that we paid for parking...seriously they didn't help anyone in between how the hell do 4 guys forget who just paid??? I will never go back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Picturesque next to Navy Pier

Posted Feb 7, 2015
Pros: Location, staff, furnishings, excellent breakfasts (only meals I had there).
Cons: The bathroom was somewhat disappointing. Needed a paint job, shallow sink, very little counter space for personal effects.
Location: The Magnificent Mile, Navy Pier, Northwestern University
Stayed at the Hotel for a weekend on Lakeshore Drive near Navy Pier. The room and furnishings were modern and lovely. Staff was accomodating and friendly. 15 minute walk or so east to get to the "L" train and Magnificent Mile shopping, etc.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

Convenience location in downtown chicago

Posted Jan 30, 2015
Service at breakfast very slow but in general is a good hotel and very convenient location
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kuala Lumpur

Go For This

Posted Jan 8, 2015
Pros: Location Quietness Toiletries
Cons: The pool is disappointing. Wifi should be complimentary.
Location: Magnificent Mile Chicago River Walk Chicago Bean Michigan Lake
Pleasant Overall - Early check in - Requests fast and well attended to - Clean