Ratings based on 1,164 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from florida

Awesome

Posted Sep 23, 2014
Pros: Everything
Cons: Nothing perfect
Location: Close to the pier, downtown and wrigley field. Very centrally located.
First stay at this hotel. Awesome vibe. We will definitely stay there when we are in Chicago again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis

Decent hotel probably overpriced though.

Posted Sep 2, 2014
Everyone was really nice and the rooms are clean and comfortable. I just didn't think the price was justified as the rooms are kind of dated and there really wasn't anything special about the hotel in general.
1 out of 5
by A verified traveler from los angeles ca

Will never stay at the W hotel.

Posted Sep 2, 2014
Horrible experience both with customer service and what we paid for. Paid extra for city view and view was of one ugly building. We were told we would be upgraded the next day because it was their mistake and we were not moved until 530pm the next day. Very disappointed for such a high price.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2014
Pros: Clean room inside. Great location to go do things.
Cons: 1. Hotel staff knocking on door at 9:30 and AGAIN at 11:30 to clean the room while check out was not until 12:00. 2. Dirty windows
good, had a good time in Chicago. Not sure why this has to be so long but the areas of improvement does not allow for 2 complete sentences.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rockford, IL

Great stay!

Posted Aug 27, 2014
Pros: This was exactly what I was looking for. Super close to Navy Pier and the room, service, & staff were excellent!! Cant wait to stay there again!
Cons: Nothing that I noticed.
Location: Navy Pier and many other things!
This was exactly what I was looking for. Super close to Navy Pier and the room, service, & staff were excellent!! Cant wait to stay there again!
2 out of 5
by A verified traveler from R

Small and dirty

Posted Aug 24, 2014
Hotel room was much too small and not very clean. Wouldn't stay here again. Too far from the main attractions of downtown Chicago.
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Nice Hotel beach is across the Highway

Posted Aug 21, 2014
Pros: Close to Shopping Modern Hotel
Cons: Bigger outdoor Patio above street level
Location: Shopping Park NavyPier
I thought this was beach front, it's on a very busy street, noisy if sitting out side. Good to walk to shopping ect, a few blocks. Starbucks is nearby
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 16, 2014
The hotel was very trendy. Dark lighting in the hallways, slow elevators. Pool starts at 4ft. Get a Lakeview room.
1 out of 5
by A verified traveler from S

Very disappointed!!

Posted Aug 12, 2014
The hotel was beautiful, but the service was subpar!! Had to seat ourselves at brunch, took forever to get served and they weren't busy at all! The bed was not comfortable at all. Party going on in the next room all night. Very let down with such a high rated hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

Excelent close to everything

Posted Jul 29, 2014
Great hotel. Excellent customer service, super clean and modern. Staff very resourceful. What I didn't like was that the hotel charged me when I requested Advil. I have done this in other hotels and they don't charge for that service. I was afraid to ask for more shampoo thinking they would charge me as well. Room service is very expensive. Dinner for 2 was more than $100 dlls (2 chicken quesadillas and coffee fees).Other than that I was very surprised by the location and good service.