Ratings based on 220 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Kent from Greenfield Indiana

Anniversary stay,

Posted Apr 11, 2014
Cons: Our only disappointment was that the menu did not include a filet.
Location: The location of the Waldorf in Chicago is conveniently located (within walking distance) to shopping, restaurants and Lake Michigan.
My wife and I were fortunate in that we chose the Waldorf for our anniversary trip to Chicago .I guess the best way to describe our stay is to relate what my wife asked as we were departing, "Is there such a thing as being overly helpful?" The staff was very efficient and helpful. Every question asked was answered with extra ordinary politeness and if the answer was unknown, research was done and the answer was given post haste. The room was as expected from a hotel known and honored around the world. We were extremely pleased with our Waldorf experience and are looking forward to our next trip.
Comment from
Jan 14, 2014
Dear Kent, Thank you so much for taking the time to share your positive feedback of your most recent visit to the Waldorf Astoria Chicago. It gives me great pleasure to read that you enjoyed your room and that our team succeeded in efficiently assisting you throughout your stay. I will share your kind words with our entire staff for I am certain they will be equally pleased to learn of your acknowledgement of their efforts to make your stay more memorable. Your patronage and loyalty are highly valued. We will look forward to welcoming you back, hopefully in the not far future. Sincerely, Richard R. Evanich General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Magnificent mile view! I loved the walk out patio

Posted Mar 31, 2014
The spa was wonderful! It had all amenities of home. Couldn't have asked for a better experience!
Comment from
Jan 14, 2014
Dear traveler, Thank you so much for your positive feedback pertaining to your most recent visit to the Waldorf Astoria Chicago. I am delighted to read that you enjoyed your suite and our Elysian Spa & Health Club. We will look forward to welcoming you back, hopefully in the not far future. Sincerely, Richard R. Evanich General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Magnificent mile view! I loved the walk out patio

Posted Mar 31, 2014
The spa was wonderful! It had all amenities of home. Couldn't have asked for a better experience!
Comment from
Jan 2, 2014
Dear Traveler, Thank you so much for taking the time to share your feedback of your most recent stay with us. It gives me great pleasure to read that you enjoyed the view from your room and our Elysian Spa & Health Club. We will look forward to welcoming you back, hopefully in the not far future. Sincerely, Richard R. Evanich General Manager
5 out of 5
Recommended
for Everyone
by Lone Pilgrim from Bristol. UK

Fantastic stay in the Windy City

Posted Mar 31, 2014
The hotel and it's stay was excellent. Stay there now!
Comment from
Jan 1, 2014
Dear Lone Pilgrim, Thank you so much for your positive comments pertaining to your most recent visit to the Waldorf Astoria Chicago. I am sincerely pleased to read that you enjoyed your stay. Thank you also for recommending the hotel. We will look forward to welcoming you back, hopefully in the not far future. Sincerely, Richard R. Evanich General Manager
5 out of 5
Recommended
for Everyone
by Lindsey from California

Excellence personified

Posted Mar 30, 2014
Pros: Location, location, location! The service, the food, the selection - we could go on for a long list of wonderful experiences.
Location: Downtown Chicago, clean streets, great local parks, sightseeing locations all within walking distance for this 65-year-old.
We were meeting for a surprise celebration with my daughter from England after a two-year hiatus. The staff are all superbly well trained, the facilities, the restaurant and bar are very handsomely laid out with wonderful food and a great selection of wines, liquors and local artisanal beers. Our room on the top floor was fabulous! What a great location and meeting place - we cannot recommend this hotel more highly - our very grateful thanks to all who work there in sunshine and in cold!
Comment from
Jan 1, 2014
Dear Lindsey, Thank you so much for taking the time to share your feedback of your most recent visit to the Waldorf Astoria Chicago. I am sincerely pleased to read that you and your family enjoyed your suite, our restaurant Balsan and the hotel's location. Thank you for your positive comments pertaining to our service team. We will look forward to serving you and your family again should your travels bring you back our way. Sincerely, Richard R. Evanich General Manager
2 out of 5
by A verified traveler from Nashville

Obsequious but disorganized

Posted Mar 28, 2014
Three phone calls over three hours couldn't get a Diet Coke from room service.
1 out of 5
by A verified traveler

Got booted from room booked through Expedia

Posted Mar 17, 2014
Pros: The rooms were nice and the bathroom was very elegant.
Cons: Customer service
Location: There are a lot of restaurants/bars/stores to visit within a very short walk.
My wife and I rarely get out of the house due to having a 10-month at home. She asked to stay in a luxury hotel with fireplace. Booked it through Expedia 2 weeks in advance. Got to hotel and was told by the hotel manager that our room was unavailable. I was beyond miffed. After spending the type of money required to stay in our "one-night" only hotel room, I was irate. There was nothing they could do. The room with a fireplace was unavailable and instead, we just stay in the 'normal' room. Very very unhappy!
Comment from
Jan 22, 2014
Dear traveler, Thank you so much for choosing the Waldorf Astoria Chicago as your hotel of stay for your one-night getaway and for sharing your feedback. I sincerely regret to read that you we failed to provide you with the room that you had originally booked. I apologize for the inconvenience this caused. I am doing an internal investigation to find out the cause of this mistake. I hope you will give us another opportunity to serve you to provide you with the quality of service that we proud ourselves in and you and your wife were supposed to receive. We will look forward to the opportunity to regain your faith in our ability to properly serve you. Sincerely, Richard R. Evanich General Manager
5 out of 5
Recommended
for Everyone
by Clare

Great high end Chicago boutique hotel.

Posted Mar 9, 2014
Pros: Very modern and well laid out. The staff was exceptional. Very friendly and customer focussed.
Location: Great location on north Rush. Close to great shopping, restaurants, and the Mag Mile.
When we've stayed at upscale Chicago hotels it's tended to be the Ritz, Four Seasons, Peninsula. For Boutique hotels the James, The Wit, etc. The Waldorf Astoria is like a blend of both. Great location and nice wide entrance way off of Walton Street.
Comment from
Jan 11, 2014
Dear Clare, Thank you so much for giving us an opportunity to serve you and for sharing your feedback. I am pleased to read that you found our location convenient and that you enjoyed the hotel's ambiance and decor. We will look forward to welcoming you back, hopefully in the not far future. Sincerely, Richard R. Evanich General Manager
5 out of 5
Recommended
for Everyone
by snowtourist from Caribbean

Luxurious & Loved It

Posted Feb 18, 2014
We had a suite and it was wonderful to come out of the cold to a fireplace with velvet couch and deep soaking tub with tv in the bathroom( mirror). Additionally, staff was friendly and concierge helpful. Very centrally located. I would return.
5 out of 5
Recommended
for Couples
by Jace from Hebron, Indiana

A sweet suite!

Posted Feb 10, 2014
Location: The Jazz Showcase was an excellent place to hear great jazz. I would recommend a visit. The Oven Grinder is a favorite lunch/dinner destination.
Our 20th anniversary was made particularly special thanks to the amenities afforded us by the Waldorf! Thank you for a beautiful spacious suite, professional and friendly personnel, and the restaurant was tops!