Ratings based on 396 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Girls weekend

Posted Apr 5, 2015
Pros: The gorgeous entrance to the hotel, the fireplace in our room, the gorgeous bathroom and the staff was excellent.
Location: Great shopping and restaurants all within walking distance.
We were celebrating my girlfriends birthday and the Waldorf Astoria was the perfect setting. From the moment you walk into the hotel you feel special. Our room was unbelievable! The fireplace was a great plus. There was a tv in the mirror in the bathroom. And a tub that you will never want to get out of! I can't wait to return.
Comment from Hotel Management
Apr 8, 2015 by Waldorf Astoria Chicago, Hotel Management
Dear traveler, Thank you so much for taking the time to share your experience of your most recent visit to the Waldorf Astoria Chicago and thank you for choosing our hotel to celebrate your girlfriend's birthday. I am truly pleased to read that you found comfort in your room and that you enjoyed the various unique amenities the room had to offer, especially the fireplace and the TV in the mirror. We will look forward to serving you again should your travels bring you back for another special celebration or a relaxing getaway. Sincerely, Richard R. Evanich General Manager
5 out of 5
Recommended
for Couples
by A verified travelerfrom Chicagoland

Best Hotel I have experienced

Posted Mar 26, 2015
Pros: The room was luxurious with a beautiful bathroom. Plenty of space. Excellent room service.
Cons: It could be a little more affordable.
Location: Way too much shopping in the area. Great restaurants/bars that are walking distance. Very close to Lake Michigan for a run or stroll.
My favorite hotel in Chicago. Great location and impeccable accomadations. I take my wife here for special occasions as often as I can.
Comment from Hotel Management
Apr 3, 2015 by Waldorf Astoria Chicago, Hotel Management
Dear traveler, Thank you so much for sharing your review of your most recent visit to the Waldorf Astoria Chicago and thank you for choosing our hotel to celebrate special moments. I am thrilled to read that we have become your favorite hotel in the City of Chicago. Your patronage and loyalty are truly valued and appreciated. We will look forward to serving you again, hopefully in the not distant future. Sincerely, Richard R. Evanich General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Springfield, Mo

Luxury at it's best

Posted Mar 24, 2015
Pros: I wanted a coffee maker and a adapter for the stereo since I have a I6. They were able to bring both to the room for our comfort.
Cons: I know it was our timing, but I was only able to use the hot tub one day because they were redoing its surface.
Location: Wonderful restaurants and a grocery store close by, for all the things you need or forgot.
Upon our arrival for a four day stay, we were greeted by a professional staff that met our requests. We desired a higher floor facing the lake. The room was beautifully designed (one bedroom king suite with balacony and fireplace) and comfortable. It felt as if you were staying in a apartment. Plenty of room to roam around. When we did need something for the room you received it within 15 minutes. Not the ususual hour or so. The location was close to many wonderful restaurants and shopping. There was no need for us to hop in a cab. Their staff was friendly and helpful with directions and recommendations of the restaurants close by. We had dinner and drinks at Hugo Frogs Seafood restaurant only a couple of blocks away. I highly reommend them. Delicious seafood, service and atmosphere with a exceptional piano player on the weekends.
Comment from Hotel Management
Mar 31, 2015 by Waldorf Astoria Chicago, Hotel Management
Dear Loura, Thank you so much for sharing your review of your most recent visit to the Waldorf Astoria Chicago. I am pleased to read that you found comfort in your suite and that you enjoyed the hotel's location. The Gold Coast is indeed a vibrant and charming neighborhood with so much to offer. We will look forward to welcoming you back should your travels bring you back to Chicago. Sincerely, Richard R. Evanich General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful for kids and mom and dad!

Posted Mar 16, 2015
Staff was phenomenal and so accomodating for our family of 5. Service was even better expected for luxury hotel.
Comment from Hotel Management
Mar 24, 2015 by Waldorf Astoria Chicago, Hotel Management
Dear Courtney, Thank you so much for taking the time to share your review of your most recent visit to the Waldorf Astoria Chicago. I am pleased to read that you and your family had a pleasant visit and that our quality of service did not disappoint you. We will look forward to welcoming you and your family back should your travels bring you back to the Windy City. Sincerely, Richard R. Evanich General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, Ontario Canada

Stressful trip made special

Posted Feb 8, 2015
Pros: Staff, staff, staff were alwayscourteous and very helpful, always pleasant. Hotel car was a special touch that.
Cons: Printer in business centre should provide colour copies. Hotel car should be available for pre arranged pick ups not just drop off.
Location: Location was wonderful, near great restaurants and loads of shopping.
Our recent trip to Chicago was for University auditions and interviews. Needless to say it was a hectic and stressful time. Travelling with my two daughters aged 18 years and under 2 also added to the challenge of finding a spot that was both comfortable and functional. The Waldorf Astoria Chicago was everything and more. The fitness centre was bright cheerful and fully equipped to satisfy my older daughter and my work out needs and the pool was a special place to share time with my toddler. The restaurant staff were always helpful and attentive, keeping the pace moving so there were no melt downs or disturbances to other patrons. The Doormen were most helpful in obtaining vehicles as needed and assisted with the loading of a tricky stroller always with a smile. The housekeeping staff had a keen sense of how many towels and toilet articles to leave from the first day and the complimentary turn down service was a real treat. Our trip to Chicago could not have been better thanks to all the staff at the Waldorf. I will look forward to staying there again in the future.
Comment from Hotel Management
Mar 12, 2015 by Waldorf Astoria Chicago, Hotel Management
Dear Robina, Thank you so much for taking the time to share such candid feedback of your most recent visit to the Waldorf Astoria Chicago. I am delighted to read that you and your two daughters were able to have an enjoyable time during a very busy visit to the Windy City. Thank you for your positive comments pertaining to the various amenities the hotel has to offer, especially our restaurant Balsan, our Spa & Health Club, our housekeeping and our bell man service. We will look forward to serving you and your family again should your travels bring you back our way. Sincerely, Richard R. Evanich General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect Night

Posted Jan 28, 2015
I had a convention in Chicago and needed a hotel for one night. The Waldorf was priced reasonably compared to four star hotels in the area so I booked it. It was very, very nice. The staff was excellent and the room phenomenal. As long as we can continue to justify the price difference we will continue to stay here in the future.
Comment from Hotel Management
Mar 12, 2015 by Waldorf Astoria Chicago, Hotel Management
Dear traveler, Thank you so much for taking the time to share your review of your most recent stay at the Waldorf Astoria Chicago and for choosing us as your hotel of stay during your convention in the city. I am delighted to read that you enjoyed your room and that our service team was able to efficiently assist throughout your visit. We are thrilled to read that you would like to visit with us again in the future. We will look forward to our next opportunity to serve you. Sincerely, Richard R. Evanich General Manager
5 out of 5
Recommended
for Families
by Keithfrom Los Angeles

great hotel in great location

Posted Jan 13, 2015 on Hotels.com
It is a wonderful hotel in a great location. We have stayed at most of the major nice Chicago Hotels, including Trump, Park Hyatt, Four Seasons and some boutique hotels and the Waldorf Astoria Chicago is by far the best. The rooms were great (king with fireplace), The bar and restaurant were great. The staff was very professional, but yet a nice Midwest warmth.
Comment from Hotel Management
Mar 21, 2015 by Waldorf, Hotel Management
Dear Keith, Thank you so much for taking the time to share your candid feedback of your most recent visit to the Waldorf Astoria Chicago. It gives me great pleasure to read that you found comfort in your room, and that you particularly enjoyed the warmth of the fireplace. Thank you for your kind comments with regard to our service team. Comments like yours are what inspire our continued pursuit of excellence in everything we do. We will look forward to welcoming you back, hopefully soon. Sincerely, Richard R. Evanich General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Perfect!

Posted Jan 6, 2015 on Hotels.com
Everything was perfect!
Comment from Hotel Management
Mar 21, 2015 by Waldorf, Hotel Management
Dear traveler, Thank you for your feedback of your most recent stay at the Waldorf Astoria Chicago I am pleased to read that your experience was satisfactory. We will look forward to welcoming you back, hopefully in the not distant future. Sincerely, Richard R. Evanich General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Panama, Panama

Wonderful hotel and location!

Posted Jan 5, 2015
Pros: Everything, location and services!
Cons: Ease of use or availability of the house car.
Location: Walking distance of Chicago´s best restaurants and Magnificent Mile.
It is a charming hotel, with a very nice staff. Unbeatable location, the concierge was very helpful planning everyday, and all the hotel facilities were wonderful. It was quiet and cozy even in this busy time of the year.
Comment from Hotel Management
Mar 12, 2015 by Waldorf Astoria Chicago, Hotel Management
Dear Eduardo, Thank you for your feedback of your most recent visit to the Waldorf Astoria Chicago. I am pleased to read that you enjoyed the decor and ambiance of the hotel and you found its location convenient. Thank you for your kind words with regard to our service team. It gives me great pleasure to read that they were able to efficiently assist you during your stay. We will look forward to welcoming you back, hopefully soon. Sincerely, Richard R. Evanich General Manager
5 out of 5
Recommended
for Families
by A verified traveler

wow waldorf

Posted Jan 4, 2015 on Hotels.com
Overall wonderful hotel, very luxurious!
Comment from Hotel Management
Mar 14, 2015 by Waldorf, Hotel Management
Dear traveler, Thank you for your positive comments pertaining to your most recent visit to the Waldorf Astoria Chicago. We will look forward to serving you again should your travels bring you back our way. Sincerely, Richard R. Evanich General Manager