Ratings based on 353 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted Dec 15, 2014
This was our second stay and we love it at the Waldoff
5 out of 5
Recommended
for Everyone
by A verified traveler

great hotel

Posted Dec 14, 2014
Pros: car service was great
great staff, very helpful with a business problem i had. i love that gratuity is included, not digging for a tip is awesome
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Dec 8, 2014
Pros: Everything
Our stay was excellent from the moment we checked in until check out.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cayman Islands

Perfect location

Posted Dec 5, 2014
Pros: This hotel is in walking distance of two malls and numerous restaurants, the location just can't be beat.
Everything was perfect with my stay. We arrived late and they had all my request sorted which made the end of a bad flying day very comforting.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Berrien Springs, Michigan

Regulars

Posted Nov 29, 2014
My wife and I stay at the Waldorf Chicago many times per year. This visit, however, was a tad off. Maybe because we arrived Thanksgiving afternoon in preparation for Black Friday shopping, but the hotel's restaurant, bar, and spa closed at 7:00. Room service was available, but then the hotel no longer delivered alcoholic beverages to the rooms at around 11. I was shocked that a hotel that prides itself on the highest level of service, would suspend essential hotel guest services. We plan to be back in 3 weeks for 4 nights and I would assume all will be fine, but a discussion with management upon our arrival might be in order.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ky

awesome and worth the splurge

Posted Nov 22, 2014
Pros: I loved the fact that every luxury was thought about...especially the deep soak tub that was a great viewpoint for the in mirror TV!
Cons: just keep what you are doing
Location: tons of shopping
the hotel looked just like the pics on the internet...the staff was great and friendly....I have to find other Astoria's to stay at!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Louisville, KY

Loved it!

Posted Nov 10, 2014
Pros: Everything.
Cons: Not a thing
Location: Great shops, restaurants within walking distance.
We had a blast. Bathroom was huge, loved the fireplace
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Boutique Hotel

Posted Nov 4, 2014
This is an excellent hotel with a European boutique feel. The service was excellent and unobtrusive.
5 out of 5
Recommended
for Everyone
by A verified traveler

One of the best hotels we been to...

Posted Nov 3, 2014
Pros: The staff, The room, The spa...
Everything was perfect, the staff was great from the valet to the front desk to the person who brought our bags to the room... Wish we could have stayed longer!!!
4 out of 5
by A verified traveler

Posted Nov 3, 2014
Location: gold coast-Magnificent mile
The most expensive hotel I've ever stayed in. They didn't offer to carry my bags up to the room, didn't come show us the amenities of the room. Fireplace took a whole to light and filled the room with gas. I wasn't too impressed. The room was very nice