Ratings based on 297 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Southern Illinois

Hanging with the Rothschild's

Posted Sep 16, 2014
I can't say anything bad about this place. I had a well-kept, comfortable, and spacious room. Most impressive was the professional and courteous staff. I would certainly stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 15, 2014
Great luxury hotel in the perfect location in Downtown Chicago. The staff was excellent from top to bottom.
4 out of 5
by A verified traveler from Chicago

Holiday weekend, complete chaos.

Posted Sep 3, 2014
Pros: Beautifully appointed rooms, and amazing location near the John Hancock, and Chicago's party district.
Cons: Service was terrible at check in. The hotel was busy but it was room-chaos. I wouldn't stay here again based on this.
This hotel has beautiful rooms & an amazing location. We paid for 2 Suites Labor Day weekend but: 1. The hotel was completely understaffed. The front desk area only has room for 3 personnel to check in. Not enough during busy periods. 2. The check in process was a mess. We arrived early & asked if we could check in but were told that as it was busy, check in would have to be normal time at 3pm - not a problem at all. However, we were told that somebody would call us when the room was ready. I got that call at 1.45pm. We arrived to check in at 3.15pm & were told that the call was a mistake and that our room still wasn't ready because "somebody was smoking in it"....this is a complete lie, because we met 2 other parties who had the same issue, and had been spun the same line. We were kept waiting until 5.15pm to get our room, were given complimentary drinks & were able to wait in our relative's room luckily, but it was pretty bad given the 5* status, and the cost. Plus the hotel staff handled it badly - I had to ASK for complimentary breakfast out of this, and listened to the front desk agent say "one moment" about 20 times, while we waited at the desk for 45 minutes. We were comped breakfast, but he didn't note it on our record, so had to basically explain it all again on checkout. 3. The swimming pool is a trendy "single lane" narrow pool so no room if 1 person is there already doing lengths. Awkward. Sort it out Waldorf - this is not good enough.
Comment from Hotel Management
Sep 21, 2014 by Waldorf, Hotel Management
Dear Janie, Thank you so much for sharing your review of your most recent stay at the Waldorf Astoria Chicago. Your feedback is truly important to us, for it is the most valuable tool that enables our continued pursuit of improvement in the quality of our services and product. I am delighted to read that you enjoyed the hotel's ambiance and decor and its convenient location. On the other hand, I regret to learn of the series of inconveniences you encountered throughout your visit, especially pertaining to the delay in the availability of your room and how our team handled the situation. This is certainly not the level of service that we pride ourselves in. I apologize on behalf of the team and hope you will consider giving us another opportunity to properly serve you should your travels bring you back our way. Sincerely, Richard R. Evanich General Manager
Comment from Hotel Management
Sep 20, 2014 by Waldorf, Hotel Management
Dear Janie, Thank you so much for sharing your review of your most recent stay at the Waldorf Astoria Chicago. Your feedback is truly important to us, for it is the most valuable tool that enables our continued pursuit of improvement in the quality of our services and product. I am delighted to read that you enjoyed the hotel's ambiance and decor and its convenient location. On the other hand, I regret to learn of the series of inconveniences you encountered throughout your visit, especially pertaining to the delay in the availability of your room and how our team handled the situation. This is certainly not the level of service that we pride ourselves in. I apologize on behalf of the team and hope you will consider giving us another opportunity to properly serve you should your travels bring you back our way. Sincerely, Richard R. Evanich General Manager
Comment from Hotel Management
Sep 20, 2014 by Waldorf, Hotel Management
Dear Janie, Thank you so much for sharing your review of your most recent stay at the Waldorf Astoria Chicago. Your feedback is truly important to us, for it is the most valuable tool that enables our continued pursuit of improvement in the quality of our services and product. I am delighted to read that you enjoyed the hotel's ambiance and decor and its convenient location. On the other hand, I regret to learn of the series of inconveniences you encountered throughout your visit, especially pertaining the delay in the availability of your room and how are team handled the situation. This is certainly not the level of services that we pride ourselves in. I apologize on behalf of the team and hope you will consider giving us another opportunity to properly serve you should your travels bring you back our way. Sincerely, Richard R. Evanich General Manager
Comment from Hotel Management
Sep 17, 2014 by Waldorf, Hotel Management
Dear Janie, Thank you so much for sharing your review of your most recent stay at the Waldorf Astoria Chicago. Your feedback is truly important to us, for it is the most valuable tool that enables our continued pursuit of improvement in the quality of our services and product. I am delighted to read that you enjoyed the hotel's ambiance and decor and its convenient location. On the other hand, I regret to learn of the series of inconveniences you encountered throughout your visit, especially pertaining to the delay in the availability of your room and how our team handled the situation. This is certainly not the level of service that we pride ourselves in. I apologize on behalf of the team and hope you will consider giving us another opportunity to properly serve you should your travels bring you back our way. Sincerely, Richard R. Evanich General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Savannah GA

An unequivocal 5 star experience

Posted Aug 15, 2014
The Waldorf Astoria Chicago is my new favorite place to stay in the Windy City. Ideally located in the Gold Coast district, the hotel has the clubby feel of a small luxury hotel with all of the amenities of a high-rise big city chain flagship. The staff members are charming and pleasant. My only criticism (and it's minor) was that there did not seem to be dedicated bellhop staff to help with luggage. These duties were given to front desk personnel, who at times seemed at bit overmatched by our rather voluminous baggage (we stayed there at the end of a three week vacation ). Having a dedicated bellman would seem like money well spent here .
Comment from Hotel Management
Aug 20, 2014 by Waldorf, Hotel Management
Dear Mark, Thank you so much for taking the time to share your feedback of your most recent stay with us. I am delighted to read that you found the hotel's location convenient and that our service team was charming and pleasant throughout your visit. Thank you for your comments pertaining to our front door team. Your concerns will certainly be discussed with our Director of Rooms. We will look forward to serving you again, hopefully in not distant future. Sincerely, Richard R. Evanich General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Aug 5, 2014
The hotel is located in a beautiful part of Chicago. The hotel itself is absolutely stunning. The staff are very friendly and accommodating. Would definetly stay again.
Comment from Hotel Management
Aug 7, 2014 by Waldorf, Hotel Management
Dear traveler, Thank you for taking the time to share your feedback of your most recent visit. I am delighted to read that you enjoyed the hotels ambiance and decor and that you felt our service team was consistently friendly and helpful. We are thrilled to read that you will be visiting with us again in the near future. We will look forward to welcoming you back. Sincerely, Richard R. Evanich General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from O

Exceptional staff courtesy

Posted Jul 30, 2014
Every member of staff starting from the front desk to the concierge performed like they loved what they do. Helpful at all times.
Comment from Hotel Management
Jul 31, 2014 by Waldorf, Hotel Management
Dear M O, Thank you so much for your positive comments pertaining to your most recent stay at the Waldorf Astoria Chicago. I am delighted to read that our service team's assistance was consistently efficient and caring throughout your visit. We will look forward to our next opportunity to serve you should your travels bring you back to Chicago. Sincerely, Richard R. Evanich General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to all you desire

Posted Jul 29, 2014
Walked to best restaurants and shopping! Great experience. See you again soon on next Chicago getaway.
Comment from Hotel Management
Jul 31, 2014 by Waldorf, Hotel Management
Dear Traveler, Thank you for sharing your review of your most recent stay at the Waldorf Astoria Chicago. It gives me great pleasure to read that you had a wonderful experience, but most importantly, that you will visit with us again on your next Chicago getaway. We will look forward to our next opportunity to serve you. Sincerely, Richard R. Evanich General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Northern Virginia

Chicago Summers

Posted Jul 26, 2014
Pros: Location, overall service , security
Cons: Very little
Location: Excellent location to shopping , fine dining , outdoor caf├ęs for summer visits.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

5 Stars all the way

Posted Jul 24, 2014
Pros: Attention to detail to make our experience the best.
Cons: The only thing that would have made it better than perfect would be radiant floor heating in the bathroom.
Location: Only blocks from the Magnificant Mile. Many shops, restaurants, and a summer concert series in a community commons area. Fun.
Beautiful hotel with attentive staff. Gorgeous room with many comforts.
Comment from Hotel Management
Jul 29, 2014 by Waldorf, Hotel Management
Dear Traveler, Thank you so much for sharing your review of your most recent visit to the Waldorf Astoria Chicago. I am pleased to read that you found comfort in your room and that our team was able to efficiently assist you throughout your stay. We will look forward to welcoming you back should your travels bring you back our way. Sincerely, Richard R. Evanich General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2014
Fantastic. Clean, great service, good food, nice rooms, wonderful spa.
Comment from Hotel Management
Jul 8, 2014 by Waldorf, Hotel Management
Dear traveler, Thank you for sharing your feedback of your most recent stay with us. I am delighted to learn that you enjoyed your suite and the various amenities the hotel offers, especially our restaurant Balsan and our Elysian Spa & Health Club. Thank you for your positive comments pertaining to our service. We will look forward to our next opportunity to serve you should your travels bring you back our way. Sincerely, Richard R. Evanich General Manager