Ratings based on 377 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, Ontario Canada

Stressful trip made special

Posted Feb 8, 2015
Pros: Staff, staff, staff were alwayscourteous and very helpful, always pleasant. Hotel car was a special touch that.
Cons: Printer in business centre should provide colour copies. Hotel car should be available for pre arranged pick ups not just drop off.
Location: Location was wonderful, near great restaurants and loads of shopping.
Our recent trip to Chicago was for University auditions and interviews. Needless to say it was a hectic and stressful time. Travelling with my two daughters aged 18 years and under 2 also added to the challenge of finding a spot that was both comfortable and functional. The Waldorf Astoria Chicago was everything and more. The fitness centre was bright cheerful and fully equipped to satisfy my older daughter and my work out needs and the pool was a special place to share time with my toddler. The restaurant staff were always helpful and attentive, keeping the pace moving so there were no melt downs or disturbances to other patrons. The Doormen were most helpful in obtaining vehicles as needed and assisted with the loading of a tricky stroller always with a smile. The housekeeping staff had a keen sense of how many towels and toilet articles to leave from the first day and the complimentary turn down service was a real treat. Our trip to Chicago could not have been better thanks to all the staff at the Waldorf. I will look forward to staying there again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect Night

Posted Jan 28, 2015
I had a convention in Chicago and needed a hotel for one night. The Waldorf was priced reasonably compared to four star hotels in the area so I booked it. It was very, very nice. The staff was excellent and the room phenomenal. As long as we can continue to justify the price difference we will continue to stay here in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Panama, Panama

Wonderful hotel and location!

Posted Jan 5, 2015
Pros: Everything, location and services!
Cons: Ease of use or availability of the house car.
Location: Walking distance of Chicago´s best restaurants and Magnificent Mile.
It is a charming hotel, with a very nice staff. Unbeatable location, the concierge was very helpful planning everyday, and all the hotel facilities were wonderful. It was quiet and cozy even in this busy time of the year.
3 out of 5
by A verified travelerfrom England

Beautiful rooms disappointing service

Posted Dec 28, 2014
We had a fabulous suite that had everything you needed, including ice, with the exception of coffee. Having asked for coffee a machine was eventually delivered but did not filter. Round 2 and several hours later we got to have a coffee. The spa was also disappointing with the jacuzzi being refurbished and sauna, steam and jacuzzi separate for men and women. We stayed on a Monday night and having returned from dinner in the rain for a night cap were told the bar doesn't open on a Monday but there are lots of bars on the street! Whilst the staff were friendly overall the service was very disappointing for such a renound hotel chain and did not live up to the beautiful surroundings.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Dec 26, 2014
Pros: They let us check in at 11 am.
Cons: Make sure that the valet gives you your car's smart key when you leave...We had to turn around and go back after we checked out.
Ultra luxurious hotel in the heart of the mag mile... Couldn't have been better. Wish we could have stayed longer.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 22, 2014
Beautiful hotel, great location and excellent service. Best place to stay in Chicago!
5 out of 5
Recommended
for Everyone
by A verified traveler

great location

Posted Dec 19, 2014
Pros: see above
Location: everything walkable
love this hotel - the staff is terrific and rooms comfortable -- love the fireplaces and window access
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted Dec 15, 2014
This was our second stay and we love it at the Waldoff
5 out of 5
Recommended
for Everyone
by A verified traveler

great hotel

Posted Dec 14, 2014
Pros: car service was great
great staff, very helpful with a business problem i had. i love that gratuity is included, not digging for a tip is awesome
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Dec 8, 2014
Pros: Everything
Our stay was excellent from the moment we checked in until check out.