Ratings based on 264 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Nashville, TN

Not prepared

Posted Jul 28, 2015
Pros: Aside from the toilet, it was clean.
Cons: If our hotel room is paid for ahead of time and there are not refunds or cancellations, that room should be available to us at any time we arrive.
Location: Good location ---- close to shopping and the highway.
We arrived at the hotel and they requested that we leave a $50 deposit even though we paid ahead of time without any refunds or cancellations. We arrived late after being slowed down in traffic, but called ahead to tell them that we were going to be late. They acted as though they had not arranged for our room to be ready for our arrival. The toilet was plugged and we had to wait an additional hour before they could send someone from maintenance to unplug it so that we could use the facilities and go to bed. We finally go to bed at 1:30 AM. The room was reasonable but it wasn't our best experience. We are still waiting to hear about our $50 deposit ---- we have not yet been credited.
5 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Friendly and Helpful Staff

Posted Jul 20, 2015
Pros: Very comfortable
Location: Near mall and many places to eat. Also close to interstate so we could quickly get on the road.
Able to solve our needs quickly. They seem to be there to deal with the little bumps in a stay and they do it very well.
5 out of 5
Recommended
for Everyone
by A verified traveler

Pet friendly overnight

Posted Jul 19, 2015
Great beds & awesome restaurant! Needed a place to stay on moving day.
3 out of 5
by A verified traveler

Hotel Was Horrible

Posted Jul 17, 2015
Hotel was dirty and staff was mean and unhelpful. Gift Shop was way overpriced.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice well kept hotel.

Posted Jul 13, 2015
Hotel has great location and well kept. A little disappointed that we had no TV remote and the sound was off on the TV the whole time. We were there only one night so we didn't try and get a remote. Seems like the cleaning staff should have noticed it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 9, 2015
I loved this hotel, everything was clean, staff was friendly and also the pool was really nice.. I will totally stay in this hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis, Mo

Nice hotel in-between Chicago and ikea.

Posted Jun 17, 2015
Overall, we enjoyed our hotel very much. I generally like the Westin philosophy and was particularly impressed by the full-size lap pool and work out facility. I wasn't crazy about the food quality for breakfast, although I admit that healthy eating is always a questionable endorsement coming from a hotel. Aside from a weird policy when trying to alter my accessible room type to suit my husband's needs, where I couldn't be guaranteed anything in the exchange process unless I paid a higher rate (despite the fact the rooms were both identical in price), I'd stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 7, 2015
I have a good time just one night but was good I hope one day they will have the restaurant more open then 10 pm .
3 out of 5
by A verified traveler

Average stay

Posted Jun 3, 2015
I thought for the area and the price of the room that it would be a bit more high end as far as the room goes. The room was just average, nothing to brag about. Clean but seemed kind outdated with the carpet colors, and also the lighting was on the dark side. Bathroom was nice and clean but I can't stand that there's no fan in the room to clear up the steam from on the mirror. I'd stay again if it was cheaper.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 1, 2015
A nice hotel which served its purpose well: A clean and nice place to rest.