Ratings based on 218 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Peoria

Great hotel just steps from shopping

Posted Jul 29, 2014
Pros: The comfort of the Westin bedding
Cons: A small cafe for breakfast would be ideal. Just a place to get a quick cup of coffee-altho they do provide coffee and a maker in the room.
Location: wonderful shopping and restaurants
Love this hotel. Have stayed here several times. Just a short walk away from the wonderful Yorktown mall and near so many wonderful Chicago restaurants. Comfy beds-great staff-love this place.
4 out of 5
Recommended
for Everyone
by A verified traveler

Fun wkend

Posted Jul 21, 2014
Very nice place. Had to request clean towels for second night stay but response was prompt.
2 out of 5
by A verified traveler from Lombard, Illinois

Disappointing room. Unclean and damaged furniture

Posted Jul 15, 2014
Pros: Location was good for our needs.
Cons: Upkeep of rooms. More accommodating staff. When ordering bottle of wine & snack because snack bar wasn't avail. Should have comped the wine.
Location: Good
On purpose I chose a room that was on the more expensive side for a bit more comfort and luxury. Sadly, we found our room a bit dirty, wood chipped out of the side table, no snack bar, desktop with a large stain. Would not stay at the hotel again and never recommend to a friend. Staff was apologetic but not too enthused.
3 out of 5
by A verified traveler

Too far from O'Hare Airport

Posted Jun 29, 2014
Pros: Westin brand
Cons: Expedia could change it's advertisement to indicate 18 miles from O'Hare -- not 12
Location: Far from O'Hare - large shopping complex next door.
We had a cancelled flight and had to spend the night in a "local" hotel. The Expedia site offered this hotel when searching "near O'Hare". The cab fare was 1.5 times the meter because it was "out of the city" + toll charges, so cost about $60 each way. The hotel had very little staff and we waited in line for nearly 30 minutes to check in at midnight! No toiletries available (and we did not have our luggage) so no conveniences there. Overall it's a nice hotel right beside a large shopping complex (if you have time to shop before getting the next flight out...) but it was not a great overall experience for us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Jun 24, 2014
Nice hotel. Very quiet and clean place. There is a shopping Center nearby and bunch of resterauts. Had a great time with boyfriend
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 8, 2014
Enjoyed our stay. Comfortable room, friendly competent staff , nice outdoor patio for dinner & drinks.
4 out of 5
Recommended
for Families
by Thomas Jackson from Detroit, MI

Nice Hotel

Posted May 27, 2014 on Hotels.com
The Stay was nice..........very nive hote and eating facilities..........
5 out of 5
Recommended
for Couples
by Paul from Springfield,IL

Very few distractions

Posted May 23, 2014 on Hotels.com
Our second time here and it was even better than the first.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted May 18, 2014
I came to Chicago for training and ended up working from my room. Karen took care of me. She provided me with a refrigerator an worked around my schedule to tidy up my room each dauy. Thank you Karen!
5 out of 5
Recommended
for Personal Event
by Ni ck from yorktown center

lots of good restaurants in the areanck

Posted May 13, 2014 on Hotels.com
room was very clean & everyone was very pleasant