Ratings based on 194 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tinley Park IL

Trip with kids

Posted Jul 22, 2014
It was a great stay...staff at desk was very helpful. Room was clean. Pool area clean and kids loved it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great value and location for concert amphitheatre

Posted Jul 19, 2014
Good, clean hotel, very nice breakfast, close to restaurants and shops. constant supply of taxis, not far from metra station but will need a taxi due to lack of sidewalks to the area, or just drive there!
5 out of 5
Recommended
for Everyone
by A verified traveler from Newark,CA

Very well maintained and good location

Posted Jul 8, 2014
Pros: It was a well organized hotel. Ample parking Good service
Cons: None I can think about
Location: Excellent. Close to everything
It was a very satisfying experience with what we had in the hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Bloomington, IL

One night for the concert

Posted Jul 1, 2014
Cons: breakfast
Location: very close to concert venue and eateries
Room was clean, spacious and well kept. Staff was friendly and very helpful, offering coupon for nearby restaurant. Quiet and comfortable beds. Breakfast left a lot to be desired. Not great selection, no plain cream cheese for bagel, scrambled eggs were crumbly and tasteless, sausage was dry. Otherwise great stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 24, 2014
good value for price... good value for price... good value for price...
3 out of 5
by A verified traveler from Atlanta, GA

Room Maintenance/Front Desk Staff Need Attention

Posted Jun 22, 2014
Pros: The location is very good and the breakfast was very filling. The breakfast area staff member was very sweet & asked if we needed anything else.
Cons: Housekeeping needs monitoring to make certain that they're not just doing a cursory job. The desk staff needs an in-service on customer service.
Our check-in process was swift and the person at the desk was very pleasant. When we got to our room, things appeared to be fine, but after spending a night there and returning the next evening, we found that while the toilet had been sanitized, the nightstand hadn't been touched (dirty glass still there). I really try to do my best to return all cups/glassware to the appropriate area, but this one time we didn't. We didn't think that would mean that it wouldn't be cleaned. Also, when looking for plugs, we found a pair of earbuds next to the chair, near the wall. It was evident that the room had not been properly vacuumed in a while. There was also a coffee stir stick left in a glass on top of the microwave area. I'm not sure why she left us a stir stick when they're usually in sealed packets. It was just odd. As to the staff, when we returned the first night, the desk clerk was on the phone and told us "Just a minute" and then walked to the back. NINE minutes later (really...I timed it), after we heard his entire conversation to someone letting them know that a female staff member was "gonna start something tomorrow because she was making lists", he returned to help. The next night when we approached the desk, he was on the phone again and didn't even bother to make eye contact. We went upstairs to call and ask when checkout was (since that's the only way to communicate with him evidently). One or two bad staffers don't ruin a hotel, but we won't be returning to this one.
5 out of 5
Recommended
for Everyone
by BJ from Downstate IL

Great hotel near the First Midwest Amphitheater

Posted Jun 17, 2014
Pros: It was clean, staff very helpful, and the close proximity to our event
Location: First Midwest Amphitheater is a 10 min cab ride away. Great performances are held there
Our stay was great. The Ariel Restaurant that is right next to it was also excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Breakfast each morning was good and stocked. V :)

Posted Jun 16, 2014
Pros: Free Breakfast/ Free workout room w/ nice TV
Location: Freeway was so close to hop on an go everywhere.
Clean rooms/nice workout facility. Good pool/ good parking. I like it a lot and would stay again.
4 out of 5
Recommended
for Everyone
by Sandy from Cape Coral, FL

Nice hotel, pretty close to family.

Posted Jun 13, 2014
Pros: Closeness to family.
Cons: Better food choices - because of allergy to cheese, could not eat many breakfast items.
Location: Went to downtown Chicago to Navy Pier. That was fun. Took tour of architectural Chicago. You have the casino's in Joliet, which is also very close.
Beds were comfortable, bathrooms are beautiful. Food was satisfactory but could be better. Room needed good general contractor to fix cracks in ceiling. Parking was satisfactory.
4 out of 5
Recommended
for Everyone
by A verified traveler

Grrrrreat!

Posted Jun 12, 2014
Very nice, clean rooms. Very nice, friendly, helpful staff. Great breakfast, no need to eat out. The doors are a bit thin, when people went by talking it sounded like they are in the room with us. Other than that a great hotel. It's just off the interstate so it was easy to get to downtown Chicago from there. Tinley Park is easily navigated. We'll definitely stay there again when we go back to Chicago.