Exterior

Reviews of The Royal Sonesta Chicago Downtown

4 out of 5
The Royal Sonesta Chicago Downtown
71 E Wacker Dr, Chicago, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 1269 out of 1900 reviews" "
Rating 8 - Good. 342 out of 1900 reviews" "
Rating 6 - Okay. 146 out of 1900 reviews" "
Rating 4 - Poor. 66 out of 1900 reviews" "
Rating 2 - Terrible. 77 out of 1900 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrelee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is great value for your money. No cheap parking on the property but there are plenty of cheaper options nearby. No swimming pool in this property, otherwise clean, new, convenient. Friendly staff and bell service. 5 stars and we will be back
Stayed 3 nights in Mar 2024
Response from Alexandra Gross on Mar 28, 2024
Thank you so much for the positive feedback. We are so happy to hear you enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely amazing! The view, the staff, the location, and the cleanliness couldn’t have been better and far exceeded my expectations.
Stayed 3 nights in Mar 2024
Response from Alexandra Gross on Mar 27, 2024
Dear Brian,We are so glad to hear you enjoyed your stay with us. Thank you for the positive feedback. We hope to welcome you back in the near future.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t wait to go back to Chicago and this is where I stay EVERYTIME!
Stayed 2 nights in Mar 2024
Response from Royal Sonesta Chicago Downtown on Mar 27, 2024
Hi Christina, We are so happy to hear you enjoyed your stay with us. Thank you for providing us with the positive feedback. We hope to welcome you back in the near future.

8/10 Good

Darlene

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Alexandra Gross on Mar 28, 2024
We are happy to know you enjoyed your stay. We hope to welcome you back in the near future.

10/10 Excellent

YANDY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a perfect location, the view from the room is wonderful. The room was super clean and renovated.
Stayed 4 nights in Mar 2024
Response from Alexandra Gross on Mar 25, 2024
We are so glad to hear you enjoyed yoyr stay with us. Thank you for the positive feedback. We hope to welcome you back in the near future.

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mejor ubicación. Limpio, personal amable y definitivamente regresaría
Stayed 2 nights in Mar 2024
Response from Alexandra Gross on Mar 25, 2024
We are so glad to hear you enjoyed yoyr stay with us. Thank you for the positive feedback. We hope to welcome you back in the near future.

10/10 Excellent

Aaliyah

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Alexandra Gross on Mar 25, 2024
We are so glad to hear you enjoyed your stay with us. Thank you for the positive feedback. We hope to welcome you back in the near future.

8/10 Good

summer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Royal Sonesta Chicago Downtown on Mar 25, 2024
We are so happy to hear you enjoyed your stay with us. Thank you for providing us with the positive feedback. We hope to welcome you back in the near future.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with a beautiful view of the city and the river.
Stayed 1 night in Mar 2024
Response from Alexandra Gross on Mar 23, 2024
Hi Maria,We are so glad to hear you enjoyed your stay with us. Thank you for the positive feedback. We hope to welcome you back in the near future.

10/10 Excellent

Selena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Visited for st. Patricks weekend and the view from our room was incredible! Hotel was within walking distance from shopping, bars and dining! If I ever visit Chicago again I would love to stay here again!
Stayed 4 nights in Mar 2024
Response from Alexandra Gross on Mar 23, 2024
Hi Selena,We are so happy you were able to enjoy your River view room for the St Patty's celebration. Thank you for the positive feedback. We hope to welcome you back in the near future.

10/10 Excellent

LAVINIA

Liked: Cleanliness, staff & service, property conditions & facilities
River view amazing
Stayed 5 nights in Mar 2024
Response from Alexandra Gross on Mar 22, 2024
Hi Lavinia.We are so happy to hear you enjoyed your room. We hope to welcome you back in the near future.

10/10 Excellent

Kimberley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Modern, spacious rooms. Everything was clean and well kept. I would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Alexandra Gross on Mar 19, 2024
Hi Kimberley,We are so happy to hear you enjoyed your stay with us. Thank you for providing us with the positive feedback. We hope to welcome you back in the near future.

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful pleasant staff. Great river view for St Paddy's Day. Great coffee.
Stayed 4 nights in Mar 2024
Response from Alexandra Gross on Mar 19, 2024
We are so happy to hear you enjoyed your stay with us. Thank you for providing us with the positive feedback. We hope to welcome you back in the near future.

10/10 Excellent

Bradley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great staff. Very friendly and helpful. Will definitely stay again.
Stayed 3 nights in Mar 2024
Response from Alexandra Gross on Mar 19, 2024
We are so happy to hear you enjoyed your stay with us. Thank you for providing us with the positive feedback regarding our staff. We hope to welcome you back in the near future.

10/10 Excellent

Durand

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alexandra Gross on Mar 19, 2024
We are so happy to hear you enjoyed your stay with us. Thank you for providing us with the positive feedback. We hope to welcome you back in the near future.

2/10 Terrible

Jermany

Traveled with partner
My room wasn’t ready at 4 and the lady at the front desk had a attitude
Stayed 1 night in Mar 2024
Response from Alexandra Gross on Mar 17, 2024
Hi Jermany,We are so sorry to hear about your experience with us. Yesterday was a huge departure and arrival day due to the St Patrick weekend celebration so we apologize about your room not being ready at 4pm. Thank you for the feedback and we hope we can exceed your expectations in the future.

10/10 Excellent

mary antonette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s our second time staying at the Royal Sonesta downtown for our son’s spring break! What we love about the place is the comfort, view and accessibility to restaurants and shopping center! The staff are friendly and helpful. Would definitely stay only at the Royal Sonesta in downtown Chicago!
Stayed 2 nights in Mar 2024
Response from Royal Sonesta Chicago Downtown on Mar 17, 2024
Dear Mary, we are so glad to hear you enjoyed your stay with us. Thank you for providing us with the positive feedback. We hope to welcome you back in the near future.

8/10 Good

Arunmozhi

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. I stayed in a river view room which was very nice especially on a st. Patrick’s day.
Stayed 1 night in Mar 2024
Response from Royal Sonesta Chicago Downtown on Mar 17, 2024
Dear Guest, Thank you for taking the time to review your stay and highlighting our location. We hope to welcome you back soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Royal Sonesta Chicago Downtown on Mar 15, 2024
Dear Kevin, Thank you for taking the time to review your stay and highlighting our location. We hope to welcome you back soon!

10/10 Excellent

Perla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the staff was helpful. It is in walking distance to food and shopping.
Stayed 3 nights in Mar 2024
Response from Royal Sonesta Chicago Downtown on Mar 13, 2024
Dear Perla, we are so glad to hear you enjoyed your stay with us. Thank you for providing us with the positive feedback. We hope to welcome you back in the near future.

10/10 Excellent

Bessie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to check out, everyone was so nice, pleasant and helpful. We will definitely be back for another stay!
Stayed 3 nights in Mar 2024
Response from Alexandra Gross on Mar 12, 2024
Hi Bessie,We are so glad to hear you enjoyed your stay with us. Thank you for letting us know about how wonderful our staff was. We look forward to welcoming you back in the near future.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Royal Sonesta Chicago Downtown on Mar 13, 2024
Dear Joe, Thank you for taking the time to review your stay and highlighting our location. We hope to welcome you back soon!

10/10 Excellent

Narcisa

Great Location! Very nice staff!
Stayed 1 night in Mar 2024
Response from Alexandra Gross on Mar 12, 2024
Hi Narcisa,We are so happy to hear you enjoyed your stay. We hope to welcome you back in the near future.

6/10 Okay

Nataliya

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The overall experience was good, but I was expecting a little bit bigger room. The most uncomfortable thing was that the exit out of the room was so tiny that our stroller couldn’t fit, we barely got out of the room with the stroller. Another thing that disappointed me is that they don’t offer any slippers in the room, and also just overall super small room even though we paid extra for the premium room.
Stayed 2 nights in Mar 2024
Response from Alexandra Gross on Mar 10, 2024
Dear Nataliya,Thank you for taking the time to provide us with the feedback as it is helpful for us to better service you in the future. We apologize that the room was not up to your standards. In the future please don't hesitate to contact us during your stay because we could have sent up slippers to your room. Thank you again for staying with us.

10/10 Excellent

JESSICA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Amazing location! The view from our room was perfect and we had a corner room which was panoramic. The staff was so friendly, helpful, and just great! Lobby was beautiful! Will definitely stay here again!
Stayed 3 nights in Feb 2024
Response from Alexandra Gross on Mar 9, 2024
We are so happy you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

8/10 Good

Wenyi

Traveled with group
Liked: Cleanliness, staff & service, amenities
The comforter was very thin and the shower was very small
Stayed 3 nights in Mar 2024
Response from Alexandra Gross on Mar 7, 2024
Dear Wenyi,Thank you for providing us with the feedback as it helps us to better serve you. We hope to welcome you back in the near future.

10/10 Excellent

Kathryn

Stayed 2 nights in Nov 2023
Response from Alexandra Gross on Mar 26, 2024
We are so happy to hear you enjoyed your stay. Thank you for the positive review. We hope to welcome you back in the near future.

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous , staff was just the best you could ask for ! From Charles the doorman to Carlos , Fabian and Paul in the finish area and bar . Thank for a wonderful stay . We felt so pampered and loved ! See you again in the summer !
Stayed 2 nights in Feb 2024
Response from Royal Sonesta Chicago Downtown on Mar 4, 2024
Dear Kim, Thank you for taking the time to review the stay and highlight our team members. We are thrilled that you felt so well taken care of during the stay. Your recommendation means the world to us and we look forward to hosting you again soon!

10/10 Excellent

Hector

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellente destination and very centric in Chicago, the view was fenomenal!!!!
Stayed 4 nights in Feb 2024
Response from Royal Sonesta Chicago Downtown on Feb 29, 2024
Dear hector, we are thrilled to hear that you enjoyed your stay at the Royal Sonesta Chicago Downtown. We really strive for the best experience while you visit the city and I'm delighted to hear that you enjoyed your time with us. We look forward to the next time your travels bring you to Chicago.

10/10 Excellent

RYAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 29, 2024
Ryan, we are so happy to hear you had a great stay with us. Thank you for the positive feedback. We hope to welcome you back in the near future.

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel would stay here again
Response from Alexandra Gross on Feb 27, 2024
We are so happy to hear you had a great stay with us.Thank you for the positive feedback. We hope to welcome you back in the near future.

10/10 Excellent

Dorlisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Feb 2024
Response from Alexandra Gross on Feb 27, 2024
We are so happy to hear you had a great stay with us.Thank you for the positive feedback. We hope to welcome you back in the near future.

8/10 Good

Jack

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Feb 2024
Response from Alexandra Gross on Feb 27, 2024
We are so happy to hear you had a great stay with us.Thank you for the positive feedback. We hope to welcome you back in the near future.

10/10 Excellent

LESLEY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in great location. Beautiful views of the river. Spacious rooms with comfortable beds. Staff very friendly and professional especially the bell men. Only negative is no room service. You have to go downstairs to pick up your food.
Stayed 4 nights in Feb 2024
Response from Alexandra Gross on Feb 26, 2024
Dear Lesley,Thank you so much for staying with us and for taking the time to provide the positive feedback. We are so glad to hear you enjoyed your stay. We hope to welcome you back in the near future.

10/10 Excellent

Tasheana

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 20, 2024
Good afternoon Tasheana, we are so happy to hear you enjoyed your second stay with us. Thank you for providing us with the positive feedback. We hope to welcome you back in the near future.

10/10 Excellent

Francisco

Stayed 3 nights in Feb 2024
Response from Hotel Management on Mar 20, 2024
Good afternoon Francisco, we are so happy to hear you enjoyed your second stay with us. Thank you for providing us with the positive feedback. We hope to welcome you back in the near future.

8/10 Good

Matthew

Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 20, 2024
Good afternoon Matthew, we are so happy to hear you enjoyed your second stay with us. Thank you for providing us with the positive feedback. We hope to welcome you back in the near future.

10/10 Excellent

Lamont

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful, courteous and professional. The restaurant had really good food and service. The view of the Chicago River was awesome and room spacious.
Stayed 1 night in Feb 2024
Response from Alexandra Gross on Feb 25, 2024
Good morning,We are so glad to hear you enjoyed your stay. Thank you for taking the time to provide the positive feedback regarding the staff and our facilities. We hope to welcome you back in the near future.

6/10 Okay

Teddy

Disliked: Cleanliness
Too noisey
Stayed 3 nights in Feb 2024
Response from Alexandra Gross on Feb 25, 2024
Good morning,We apologize for any inconvenience you experienced during your stay. We appreciate the feedback.

10/10 Excellent

MICHAEL

Wonderful experience
Stayed 3 nights in Feb 2024
Response from Alexandra Gross on Feb 25, 2024
Good morning,We are so glad to hear you enjoyed your stay with us. We hope to welcome you back in the near future.

6/10 Okay

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 22, 2024
Dear Ana, thank you for taking the time to complete a review regarding your experience with Royal Sonesta Chicago Downtown. Your comments are important to us, as they provide us an opportunity to better serve you. If you would contact the hotel directly and ask for the manager on duty as we would like to investigate your experience further. Again, our deepest apologies for your experience and we hope to rectify this for you.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the location
Stayed 2 nights in Feb 2024
Response from Alexandra Gross on Feb 20, 2024
Thank you for your positive review. We are glad to hear you enjoyed your stay. We hope to welcome you back in the near future.

10/10 Excellent

Breonna

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 20, 2024
Good afternoon Breonna, we are so happy to hear you enjoyed your stay with us. Thank you for providing us with the positive feedback. We hope to welcome you back in the near future.

8/10 Good

Mystic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alexandra Gross on Feb 20, 2024
Thank you for your positive review. We hope to welcome you back in the near future.

10/10 Excellent

Marianna

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Alexandra Gross on Feb 20, 2024
Thank you for your positive review. We hope to welcome you back in the near future.

10/10 Excellent

Angelina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, view, loved the shower! Close to good food, shopping and the train!
Stayed 1 night in Feb 2024
Response from Royal Sonesta Chicago Downtown on Feb 19, 2024
Dear Angelina, thank you so much for taking the time to provide us with the positive feedback. We are so glad to hear you have enjoyed your stays with us and we hope to welcome you back again in the near future.

10/10 Excellent

Jenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the river and a beautiful hotel with everything in walking distance.
Response from Royal Sonesta Chicago Downtown on Feb 19, 2024
Dear Jenna we are thrilled to hear that you enjoyed your stay at the Royal Sonesta Chicago Downtown. We really strive for the best experience while you visit the city and I'm delighted to hear that you enjoyed your time with us. We look forward to the next time your travels bring you to Chicago.

10/10 Excellent

lyubomira

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant food is not the best
Stayed 1 night in Feb 2024
Response from Royal Sonesta Chicago Downtown on Feb 19, 2024
Dear Niya, thank you for taking the time to submit a review. Our goal is to provide you with a memorable experience and apologize that we didn't meet your expectations. If you have any additional feedback, please don't hesitate to contact the hotel directly. We hope to welcome you back in the future and provide you with an experience worth returning for.

10/10 Excellent

Nate

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience. Great location, friendly staff, good food & drinks. The room with river view was amazing!
Stayed 1 night in Feb 2024
Response from Royal Sonesta Chicago Downtown on Feb 19, 2024
Dear Nate, thank you so much for taking the time to provide us with the positive feedback. We are so glad to hear you have enjoyed your stays with us and we hope to welcome you back again in the near future.

10/10 Excellent

Juan, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was amazing. Room was great nice and big alot of things todo around the area
Stayed 1 night in Feb 2024
Response from Alexandra Gross on Feb 18, 2024
Good morning,We are so glad to hear you enjoyed your stay with us. Thank you for the positive feedback regarding the room and the staff. We hope to welcome you back in the near future.