Ratings based on 285 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pretty nice place

Posted Mar 9, 2015
Was unable to stabilize room temperature, my girlfriend had constant nose bleeding whenever I raised the heat which was due to the coolness of the room
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Steger, IL

Beautiful hotel in Crestwood, Illinois

Posted Feb 16, 2015
Pros: I liked the amenities in the hotel like the complimentary breakfast, the swimming pool, and the free wi-fi.
Cons: The only thing that needs to be improved is the hot water. It wasn't working in the bathroom sink and it took a long while to work in the shower.
Location: The location was in Crestwood and you can go to various restaurants and the movie theater.
Being at the Holiday Inn Express in Crestwood was a lovely and comfortable experience. It was very clean, the staff was courteous, and I felt right at home.
Comment from Hotel Management
Mar 12, 2015 by Josh H, Hotel Management
Dear Almasi, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Josh H Front Office Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel, beds too soft

Posted Feb 1, 2015
Pros: It was clean and a safe place to rest.
Cons: Offer more types of rooms.
Overall this is a very nice and comfortable hotel. The only downside was it did not offer a room with two queen beds. We had a teenage grandchildren with us and the standard sized beds were a bit small and for my taste, too soft. So, it was not a restful night. It might have been a bit pricy for what we got.
Comment from Hotel Management
Mar 12, 2015 by Josh h, Hotel Management
Dear Traveler, Thank you for your recent review of our hotel. We apologize for any inconvenience you encountered during your stay with us. Please know that we value our guest feedback and strive on a daily basis to keep our hotel up to our guests highest expectations. We hope to see you agin on your next trip to the area. Sincerely, Josh H Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Christmas vacation

Posted Dec 29, 2014
My mom really enjoyed seeing her grandchildren and the adjoining rooms were ideal for us. We had to request a refrigerator and did not have a microwave to warm my baby's milk.
Comment from Hotel Management
Jan 3, 2015 by Hotel Staff, Hotel Management
Dear bill, Thank you for your recent feedback. Please know that we try to provide to each and every guest's needs as best as possible. Your feedback helps us to make our hotel better each day. We hope you enjoyed your stay with us and hope to see you again soon. Sincerely, Josh H Front Office Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Great Place

Posted Dec 8, 2014 on Hotels.com
this a great place to stay. The area around the hotel has plenty of restaurants and shopping. Easy access to the highway and is very clean and comfortable. This was the 3rd time I stayed at this hotel and will definitely next time I am in the area.
Comment from Hotel Management
Feb 14, 2015 by Josh H, Hotel Management
Dear Traveler, Thank you for your feedback. We are happy you choose to stay with us when you are in the area. Also we are happy that you found convenience in our local stores and restaurants. We can not wait to provide you the same great service on your next trip to the area. Sincerely, Josh H Front Office Manager
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Business travel

Posted Dec 6, 2014 on Hotels.com
The hotel was ok but I have been in better hotels
Comment from Hotel Management
Feb 14, 2015 by Josh H, Hotel Management
Dear Traveler, Thank you for your feedback. Wee hope to see you next time you are in the area. Sincerely, Josh H Front Office Manager
4 out of 5
Recommended
for Families
by Williamfrom Cincinnati

Very nice hotel. Meets my expectations.

Posted Dec 2, 2014 on Hotels.com
Stay over the holiday weekend and was extremely pleased with my experience, the staff and hotel.
Comment from Hotel Management
Feb 14, 2015 by Josh H, Hotel Management
Dear William, Thank you for your feedback. We are happy that you had a wonderful experience with us. We hope to see you on your next trip to the area. Sincerely, Josh H Front Office Manager
4 out of 5
Recommended
for Getaway With Friends
by Keith

This traveler left a rating score only Posted Dec 2, 2014 on Hotels.com
5 out of 5
Recommended
for Getaway With Friends
by heatherfrom Galveston, IN

excellent stay!!

Posted Nov 12, 2014 on Hotels.com
very nice Holiday Inn, if i visit that area again, that will be where I stay.
Comment from Hotel Management
Jan 24, 2015 by Josh H, Hotel Management
Dear heather, Thank you for your recent feedback of our hotel. We are happy to hear you enjoyed your stay with us. We hope to have the chance to provide you the same great service next time you are in the area. Sincerely, Josh H Front Office Manager
5 out of 5
Recommended
for Business Travelers
by Marian

This traveler left a rating score only Posted Nov 11, 2014 on Hotels.com