3 outdoor pools, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
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Reviews of Hotel & Bungalows Mayaland

4 out of 5
Hotel & Bungalows Mayaland
Km 120 Ctra Merida, Zona Arqueologica, Tinum, YUC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 668 out of 1000 reviews" "
Rating 8 - Good. 249 out of 1000 reviews" "
Rating 6 - Okay. 58 out of 1000 reviews" "
Rating 4 - Poor. 15 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service
excellent

10/10 Excellent

Alejandro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a visit to Chichen Itza. Very convenient location, amazing views. Super friendly staff.
Stayed 2 nights in Apr 2023

10/10 Excellent

Silvia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and restaurant service was great and we loved the view of the Caracol. Juan, William and other staff were superb as were the rest of staff. Enjoyed the fact that Pavarotti and other Celebrities like J-Lo stayed at this hotel. Some upgrades to shower, hot water, would be nice.
Stayed 2 nights in Mar 2023

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest hotels I've ever stayed at! Very helpful front desk staff, loaded with information about the hotel's history. Incredibly extensive grounds, two lovely pools, great dining room. Plus, they arranged a private tour of Chichen Itza for me, which included transportation to the front gate, no-line tickets, and knowledgeable and friendly guide of the grounds. My room was spacious, with a nice balcony, and everything was delightful!

10/10 Excellent

Barbara Eve

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
AMAZING! We had an incredible view of the ancient observatory, the food was fabulous, and the tour was top notch. I was super hesitant to make a reservation because I read some reviews about a dispute between owners but I trusted Expedia to at least get me my money back if something went wrong so I took the risk and booked 2 rooms for my son’s equinox birthday and am so glad I did. My only regret is that I didn’t book 5 rooms and invite all his friends (as I had previously wanted to but was worried about the risk) this place is truly a gem and within the Chichén Itzá grounds. The local gate was not open when we arrived but the hotel tour bus get us efficiently through the other gate. Super worth it
Stayed 1 night in Mar 2023

10/10 Excellent

Nagareddy, sammamish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and love it
Stayed 1 night in Mar 2023

10/10 Excellent

Yoel

Stayed 1 night in Mar 2023

10/10 Excellent

Martin, Pasadena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The absolute best experience while visiting Chichen Itza. Greeted by a nice guy at the parking lot who confirmed my reservation. Then by a friendly guy at check in who offered to set up a private tour guide. We accepted and was the best decision. We were shown to our room buy again a very nice and helpful bell man. Food was wonderful, the grounds were wonderful. The staff was honest and friendly. I can't say enough good things about our experience.
Stayed 3 nights in Feb 2023

10/10 Excellent

JOSE LUIS

Stayed 1 night in May 2022

10/10 Excellent

Angela, San Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This incredible property is 100 years old and is steeped in memories of a bygone era of sophistication and elegance. Marble floors, mahogany furniture, sprawling jungle grounds, beautiful dining room, the list goes on and on. The staff treat you like family, and the food in the dining room was simply delicious. I'm still dreaming of the freshly baked pan dulce. Wonderful visit and I can't wait to return.
Stayed 1 night in Apr 2022

10/10 Excellent

Leticia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous property and the staff was five stars. Thank you for making our stay magical.
Stayed 2 nights in Mar 2022

10/10 Excellent

Jhony, San Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower design has a lot of room for improvement. Opening it to get warm water was a messy and exciting activity. Everything else was fine.
Stayed 1 night in Feb 2022
Response from Martha on Feb 24, 2022
We appreciate your feedback.Thank you for your visit!

6/10 Okay

Anthony, Baroda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The proximity to Chichen Itza can not be beat. The grounds are quite beautiful. However, the abundant smell of raw sewage was disgusting.
Stayed 2 nights in Feb 2022
Response from Martha on Feb 24, 2022
Thank you for your visit and feedback.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place!
Delightful gem in the middle of the jungle- lovely gardens, bungalows and several pools. The hotel rooms were spacious and cleaned everyday. Gorgeous views. The food in the main restaurant was tasty but overpriced. Staff was super helpful and friendly. Would definitely go back again.
Stayed 2 nights in Jan 2022
Response from Martha on Jan 10, 2022
We are delighted to learn you liked the facilities of our historic Mayaland Hotel & Bungalows. Thank you for your visit!

10/10 Excellent

Maxime et Sandrine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing !
Stayed 1 night in Dec 2021
Response from Martha on Dec 27, 2021
Thank you very much for your visit and excellent review. Safe travels!

10/10 Excellent

Michael

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2021
Response from Martha on Dec 24, 2021
Thank you for your visit.

10/10 Excellent

Yupin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We originally only plan to stay one day since the rate per night is a bit higher than we expected. However, we decide to gamble it and book another night last min, only Bungalow choice left, and waiting to see what will happen. After first night full score experience, we were trying to head back to Hotel and check-in as early as possible, however, Uxmal still have so much to see, so we arrive at Hotel around 6:00-7:00 pm. Louis drove their Golf car to pick us up with all the heavy luggages, drove us directly to the Bungalow. I personally love the Bungalow setting, but my wife still love the first night regular hotel room better. Very nice rock chair setting both hotel room and Bungalow. If anyone who love to listen the jungle, doing stargazing during the late night. Hotel shut off majority of the lights after 12:00 am. We took several photos of star populated sky. Once we close the window shatter at night, it is quiet and block the light completely...so I over slept, missing the opportunity to take Sunrise Time-lap on the Chichen Itza observatory. Well, give me another excuse to visit Mayaland one more time. Hotel suffered 2020 shut down, 2021 slow tourists population. I am very thankful all the staffs still keep the spirit and maintaining this beautiful hotel and letting us have a chance to experience it during the pandemic era. Love Mayaland and Thank you so much to keep hotel operating. We will be back for sure!
Stayed 1 night in Dec 2021
Response from Martha on Dec 18, 2021
Wow, thank You! Your words are like a breath of fresh air to us. We love to hear that our visitors appreciate and enjoy nature to the full, from the sounds of the jungle to the brightness of the stars in the sky; those gifts from mother nature are the perfect match when visiting our unique archaeological sites. So, thank you for valuing them as much as we do. The land of the Maya offers so much to see, either on Uxmal's side or Chichen Itza's -the sunrise behind the Observatory for starting- so a second visit will be worth it! Think of Mayaland resorts. It will be our honor to welcome you again and introduce you to experiences and sites off the beaten path that will enrich your next visit to our homeland. Safe travels!

10/10 Excellent

Sita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture. The grounds were like in were in a well manicured jungle. We had a room that overlooked the Observatory. Very comfortable beds
Stayed 1 night in Dec 2021
Response from Martha on Dec 13, 2021
Thank you for booking The Mayaland. We hope to have the opportunity to welcome you again in a future visit to the Yucatan Peninsula. Until then, safe travels!

10/10 Excellent

Yupin

Liked: Cleanliness, staff & service, property conditions & facilities
5 stars, World Class setting. Very classical environment, it is a place for life time memory. The hotel itself is worthy equivalent of time for Chichen Itza. Pandemic hit the industry hard, but this is a place worth every penny.
Stayed 1 night in Dec 2021
Response from Martha on Dec 10, 2021
Thank you! We all appreciate your preference and great review. Learning that you've been enjoyed your stay at The Mayaland makes us feel honored and more committed to continue improving our service on behalf of our customers. So long!

10/10 Excellent

Karen

Stayed 1 night in Dec 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Okay…
Mixed feelings about this one. As the site is absolutely charming, and the architecture is absolutely gorgeous. Checkin was a bit weird, but pretty fast. Restaurant was slow and not by the level of the property. Private access to Chichen Itza is closed due to covid, forcing imus to make a 10mn detour (so everyone is accessing site from one access now creating huge queues, I don’t understand the covid logic here) They offer shuttle for the ruins to pick up at 8:00 from hotel and collect back at 10:30. We were back at collect point at 10:28, the van was already leaving, we waved at the driver, he ignored us… Then after leaving the city to another hotel, we realized I forgot something there. I tried to call them back but none of the numbers on internet helped us reach their receptionist…. Hopefully our second hotel had another number that was listed no where that worked. So to summarize, great facilties but so so service
Stayed 1 night in Nov 2021
Response from Martha on Dec 6, 2021
We appreciate your comments. All the observations of our clients are reviewed by the Management, to improve the quality of our service. The Estate Government manages the archaeological site at full, so even when one of the access gates is in our gardens, we do not control it. We hope to have the opportunity to welcome you back to the hotel on another occasion. Thank you for your visit.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

10/10 Excellent

esmeralda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excepcional
Really kind personal. Restaurant has delicious food and fresh, plus really nice service. Love the peace this place gives you instantly, you are surrounded by nature ❤
Stayed 1 night in Nov 2021
Response from Martha on Nov 30, 2021
Thank you for allowing us to be at your service and for your kind review. Safe travels!

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

10/10 Excellent

Michael

Stayed 1 night in Nov 2021
Response from Martha on Nov 11, 2021
Thank you for your visit !

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding property, wonderful rooms, attentive staff, delicious meals and closest hotel to Chichen Itza!
Stayed 1 night in Nov 2021
Response from Martha on Nov 8, 2021
Thank you for allowing us to be at your service and for your kind review. Safe travels!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We booked this property to have an early visit to Chichen Itza. Location is perfect. Rooms are spacious, food and service excellent.
Stayed 2 nights in Oct 2021
Response from Martha on Nov 1, 2021
Thanks for your visit. The objective, concise review of our facilities and the service received is a caress to our souls. We all look forward to having the honor of being your host again.

8/10 Good

Glafy

Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Martha on Oct 27, 2021
Thank you for your visit. So long!

10/10 Excellent

Michael J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful for who is looking for resting and to visit the ruins. The property is very clean, organized, and quiet. The staff is over the top, and the food/restaurant is excellent! Great food and fair price. It is located close to the Mayan ruins, about 10 minutes (by car) from Chichen Itza main entrance. Certainly recommended!!
Stayed 3 nights in Sep 2021
Response from Martha on Oct 8, 2021
Thank you for your visit and your excellent comments on your experience while with us. It was our honor to be your hosts and, it will be our pleasure to welcome you again on a future trip to the land of the Maya. So long!

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel with easy access to Chichen Itza
Gorgeous hotel in middle of jungle. Beautiful, lush grounds. Stunning interior with intricate carved wood and stained glass.
Stayed 1 night in Sep 2021
Response from Martha on Sep 27, 2021
Thank you for your visit and very nice review. We look forward to having the honor to be your host again. Until then, safe travels!

8/10 Good

Amanda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, room comfort
Beautiful Historic Hotel
This historic hotel is magnificent and the staff go above and beyond to make sure you have a wonderful stay. The architecture is beautiful and the large doors in the lobby face the observatory from chichen itza. They have had many distinguished guests stay there and have their bios framed all around the lobby which was interesting to read about. Our hotel room was on the third floor and had a large soak tub and balcony. The AC worked great. There is no WiFi in the room and the television did not work, which we didn’t mind since our cell data worked fine. There were very few guests at the hotel which broke our heart. We are unsure if this is due to Covid or because of the frequent Cancun bus trips to the ruins (or both). It’s a big property (lots of outdoor bars and restaurants) but about half of it is not in use likely because not enough guests to warrant it. There were 2 pools and one restaurant available for use. The food at the restaurant was good and available from 7am to 10pm. While we thoroughly enjoyed our stay there are a few things we hope can be improved, namely sealing off the windows and doors so small insects cannot enter. We left with many bug bites on our legs and saw the gaps in the seals where they entered. Overall we enjoyed our stay here and would recommend this hotel to others. Poncho the peacock was an adorable host on the resort grounds!
Stayed 2 nights in Sep 2021
Response from Martha on Sep 21, 2021
Thank you for your visit. We appreciate your feedback. Objective comments from our visitors are always welcome; they make us improve our service. We hope to have the honor to host you again. Safe travels!

10/10 Excellent

Araceli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If i can give this hotel 100 stars i would
My husband and I along with our 2 small children stayed here for 2 nights let me start by saying The hotel is absolutely beautiful the bed was very comfortable and i had the best sleep ever! also the staff are so courteous everything from start to finish was beyond amazing. We will definitely return and i recommend the hotel to anyone.
Stayed 2 nights in Sep 2021
Response from Martha on Sep 8, 2021
Thank you! Welcoming visitors to The Mayaland is a great honor to us. Your review certainly made us feel not only happy but committed to walking the extra mile every single day on behalf of our customers' satisfaction. We will be pleased to be your hosts again in the future. Until then, safe travels!

4/10 Poor

juan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2021
Response from Martha on Aug 30, 2021
Gracias por su visita.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were amazing. The hotel provided us with Jaime to serve as our guide of Chichen Itza and he was top of the line! I feel very lucky to been guided through the site by Jaime.
Stayed 1 night in Aug 2021
Response from Martha on Aug 18, 2021
We celebrate that you enjoyed the visit to the archaeological site and the facilities of our resort. On behalf of all of the collaborators, thank you for booking at the Mayaland Hotel & Bungalows.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent environment. Good personal, everything is clean.
Stayed 3 nights in Aug 2021
Response from Martha on Aug 9, 2021
Thank you for sharing your experience with us with the traveler community. It was our honor to host you while in Chichén Itzá, and we hope to welcome you again in the future. So long!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful Hotel we have ever stayed at. The staff made us feel like we were at home and the property can’t be beat.
Stayed 1 night in Jul 2021
Response from Martha on Jul 29, 2021
Thank you for choosing our historic Mayaland Hotel to stay during your visit to Chichen Itza and for sharing your experience while among us. It will be our pleasure to welcome you again, should you decide to visit the Yucatan in the future. So long!

8/10 Good

Harpreet

Stayed 3 nights in Jul 2021

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Jul 2021
Response from Martha on Jul 21, 2021
Thanks for your visit. It is rewarding to learn that you enjoyed your stay at our resort. So long!

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strongly recommend Mayaland!
This is a gorgeous hotel with wonderful architecture. Very great staff. Had we known more about the hotel we would have extended our stay.
Stayed 1 night in Jul 2021
Response from Martha on Jul 16, 2021
Thanks for staying at our resort; it was our pleasure to be your hosts. Should you consider planning another trip to this part of the world, you would be able to visit plenty of interesting, beautiful places in the surroundings. We look forward to welcoming you again.

10/10 Excellent

Verified traveler

Liked: Staff & service
Location of site was beautiful and the staff was attentive and courteous.
Stayed 2 nights in Jul 2021
Response from Martha on Jul 7, 2021
Thank you for your visit. We all appreciate your thoughtful review. So long!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very tropical setting! Wonderful location right next to Chichen Itza! The entire layout of the property was outstanding! All of the staff were helpful and informative! Room was excellent with a great view! Will stay again when we return to the area!
Stayed 2 nights in Jun 2021
Response from Martha on Jul 5, 2021
We appreciate your visit and objective comment, thank you! The facilities and gardens are indeed beautiful, but the kind treatment of our collaborators and their desire to serve our visitors are our greatest assets. Next time come back with more time to discover the many sites of interest located a short distance from our beloved and historic Hotel Mayaland. We will be honored to be your hosts.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a unique and beautiful place. The staff is extremely helpful and kind.
Stayed 2 nights in Jun 2021
Response from Martha on Jun 18, 2021
Thank you for your visit and for your review! We are delighted to learn you enjoyed your stay with us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting with extraordinary service. The view is breathtaking. I would come back without hesitation.
Stayed 1 night in Jun 2021
Response from Martha on Jun 14, 2021
Thanks for your visit. The objective, concise review of our facilities and the service received is a caress to the soul of all of us. We all look forward to having the honor of being your host again. Until then, safe travels!

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel, great experience.
Stayed 1 night in Jun 2021
Response from Martha on Jun 7, 2021
Thank you for staying with us. We all appreciate your review and hope to have the honor to be at your hosts again in a future trip to the Yucatan. Safe travels!

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is gorgeous. Highly recommend.
Stayed 1 night in May 2021
Response from Martha on May 3, 2021
Thank you for choosing to stay at our resort during your visit to Chichen Itza. Happy travels!

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting
We loved our night at this hotel - the room was spotless and classily decorated. We had a view of the Mayan observatory from our room. The grounds were beautiful to explore.
Stayed 1 night in Apr 2021
Response from Martha on May 3, 2021
Thanks for your fantastic comments on your experience while at our resort. Safe travels !

10/10 Excellent

Verified traveler

Stayed 2 nights in Apr 2021
Response from Martha on May 14, 2021
Thank you for your visit.

6/10 Okay

Peter

Traveled with group
Disliked: Room comfort
Not up to par
Not up to par for the cost. Got food sickness from dinner. Not enough hot water for jacuzzi in room
Stayed 1 night in Apr 2021
Response from Concierge Service on Jun 1, 2021
we regret for not exceeding your expectation. We will do better next time.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean the hotel and gardens very green everywhere to many birds 🐦 very closed to Chichén itza and the cenotes hotel very relaxing the show the night and Chichén itza is magic service tne people very 👌
Stayed 3 nights in Mar 2021
Response from Martha on Mar 29, 2021
Thanks for your fantastic comments on your experience while with us at our resort. We all look forward to having the honor of being your hosts again, until then, safe travels !