The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and high-speed wireless Internet access is complimentary. For a surcharge, the property provides a roundtrip airport shuttle (available on request) and an area shuttle. The hotel also offers an outdoor pool, a library, and a concierge desk. Wedding services and tour/ticket assistance can be provided. Complimentary parking is available on site.

Full breakfasts are available for a surcharge and are served each morning in the restaurant.

Itzaes - This poolside restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

The recreational activities listed below are available either on site or nearby; fees may apply.

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Caters to families

Caters to couples

No elevators

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. All guests staying in hotel guestrooms must be registered with the hotel. No pets and no service animals are allowed at this property.

Book a stay at Villas Arqueologicas Chichen Itza and enjoy private access to the Chichen Itza archaelogical site.