Reception

Reviews of Americas Best Value Inn Chico

2 out of 5
Americas Best Value Inn Chico
740 Broadway St, Chico, CA

Reviews

5.0
Rating 10 - Excellent. 46 out of 520 reviews" "
Rating 8 - Good. 78 out of 520 reviews" "
Rating 6 - Okay. 103 out of 520 reviews" "
Rating 4 - Poor. 149 out of 520 reviews" "
Rating 2 - Terrible. 144 out of 520 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

4.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

This is an older motel in downtown Chico, so the decor is a little dated and the rooms are showing their age. I’d say this is an OK place, given the price, location and free parking. I had noisy neighbors (until 2 am) above me, but that was just bad luck. Didn’t hear or see other problems with guests. Check-in ws fast and easy; guy behind the desk was very nice.
Stayed 1 night in Feb 2024
Response from Sean on Feb 23, 2024
We appreciate your feedback, and are happy to hear you enjoyed your stay with us. We are committed to making this the best experience we can provide for all our guests and are, as we speak, making updates and improvements to our rooms that hopefully address your feedback. We are also sorry to hear about your neighbor situation our front desk would be more than happy to address that, in the future. We would love to have you stay with us again and show you we can provide an even better stay!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sean on Feb 23, 2024
Thanks for the 5 star review! We would love to have you back anytime!

4/10 Poor

Lawrence

Disliked: Cleanliness, staff & service, room comfort
Go somewhere else
Lobby closed had to stand outside of lobby and use a phone while looking at clerk in the office was 39° degrees outside at the time. They gave my $100 security deposit to some random ass person then refused to pay it back.
Stayed 1 night in Nov 2023
Response from Bailey on Nov 30, 2023
Hi Lawrence,As you know, we take claims of fraud seriously and this incident was reported to Chico PD immediately. The reporting officer reviewed the security camera footage independently and confirmed that the person to which the deposit was returned was, in fact, your guest. I also spoke with your guest directly on your room's line hours before checkout and can personally confirm that she was indeed present in your room, which is also corroborated by the security camera footage.As such, you violated the agreement that you signed at check-in, which clearly states: "NO VISITORS TO YOUR ROOM- Only the registered guest(s) listed on the guest registry below are allowed in the room. Violators will be required to check out, without a refund." No guests were listed on your agreement, although we did provide four fully blank spaces for you to enter this information. That being said, I recommend reaching out to your guest to whom the security deposit was returned as a courtesy.Have a lovely day.

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic clean room.
Stayed 4 nights in Oct 2023
Response from ABVI on Oct 22, 2023
Thank you for the review!

8/10 Good

Kathleen, Martinez

Liked: Cleanliness, staff & service
It was a very economical motel.
Stayed 1 night in Oct 2023
Response from ABVI Manager on Oct 21, 2023
Thank you for taking the time to leave a review. We hope to see you again in the future!

2/10 Terrible

Stephanie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
DIRTY
Overall this hotel is atrocious and no one should stay there, ever. But even the worst hotel (and this is) have a few things going for them, so here they are: 1) location - it is in downtown Chico within walking distance of the university 2) the sheets were clean and the mattress was comfortable 3) the parking lot was brightly lit 4) the front desk clerk was friendly and helpful Do not in any way let those 4 things lead you to believe that this hotel is ok, because isn't. This hotel is DIRTY and DISGUSTING. There was dirty laundry in the closet, a clearly used-for-s*x towel behind the door, the floors were too dirty to walk on, and the real kicker is that the shower and tub were completely unusable. By unusable I mean there was a hole in the wall in place of the contraption that would send water out of the shower head, and there was no plug to use it as a tub. I asked to use an iron, which they gave me, but it was filthy. The ironing board was broken. The cabinet doors were broken. The sink was stained. The mirrors were dirty. I stayed at this hotel out of sheer desperation because my original reservation was lost (either by the hotel or hotels.com, not sure which) and every other hotel near the college was sold out due to"family weekend". I was there to visit my daughter so location was my #1 priority. This hotel is gross. Trust me. BTW - I have spent 30-50 nights a year in hotels every year for 20+ years and have never left a bad review.
Stayed 2 nights in Oct 2023
Response from ABVI Manager on Oct 17, 2023
We are sorry to hear that you did not have a pleasant experience staying with us. Cleanliness is a huge priority for our hotel and this most certainly does not sound like your room was up to our standard. The shower in your room has a unique way of turning on by pulling down the small ring on the faucet for the tub. This is uncommon so I understand why you would be confused, but had this been brought up while you were here our front desk clerk could have showed you. We also provide plugs for tubs per request. Please understand we take these reviews very seriously and your feedback will not be discarded. We hope you give us a chance to do better in the future.

8/10 Good

Joe

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very nice respectful check in person. Room had a strong odor of smoking. Bathroom door did not close properly. Other than that it’s a place to sleep.
Stayed 1 night in Oct 2023
Response from ABVI Manager on Oct 15, 2023
Thank you for taking time to leave a review. These reviews help us find ways to better our establishment though we do apologize for any inconvenience to your stay. We hope to see you again in the future!

6/10 Okay

Kimberley

Stayed 1 night in Oct 2023
Response from Front Desk Services on Oct 9, 2023
We appreciate your feedback and would to have you stay with us again!

10/10 Excellent

Dustin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I have stayed many times across the street and this is my first time staying here and I will say I will be staying here from now on this place by far I kept up on maintenance the rooms are up dated and the staff is friendly to each other the hotel across the street is the exact opposite and they had me convinced this place was worse then there hotel and it’s the opposite it’s so much better
Stayed 1 night in Sep 2023
Response from ABVI on Sep 4, 2023
Thank you for your stay.

8/10 Good

Enedina

Business traveler
Liked: Staff & service
Stayed 1 night in Aug 2023
Response from ABVI Staff on Aug 14, 2023
Thank you for the feedback. We are pleased to see you enjoyed your stay. Hope to see you again in the future!

4/10 Poor

James

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty.
Room was run down and bathroom was dirty.
Stayed 1 night in Aug 2023
Response from ABVI on Aug 5, 2023
We are sorry to hear you did not enjoy your stay here. We hope that you give us a chance to make it up to you in the future.

4/10 Poor

Mario

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2023
Response from . on Jun 26, 2023
Thank you for your stay

2/10 Terrible

Mauri

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
At first there were no bath towels, the front desk brought some down. Then while going to the bathroom i felt water dripping on me. Looking up there was a water leak from the ceiling. By the looks of the patch job it has been repaired multiple times. Shower was dirty, no soap. And my white socks turned black due to the durty floor. Don't stay at this property.
Stayed 1 night in Jun 2023
Response from . on Jun 19, 2023
We are truly sorry that your stay wasn't up to your standards. The front desk was made aware of the leaking problem when she dropped the towels and extra pillows requested by you to your room , she then asked if she could move your room and you told her that it was fine you would stay in that room because it was only for one night, again we are truly apologetic that your stay wasn't up to your standards. We did however try to fix the situation and you decided to stay in the room until checkout.

8/10 Good

Jeannette

Stayed 1 night in Jun 2023
Response from . on Jun 19, 2023
Thank you for your stay.

8/10 Good

Jennifer

Stayed 1 night in Jun 2023
Response from Bailey on Jun 4, 2023
Thank you for your review! We're glad that you enjoyed your stay.

10/10 Excellent

Zanessa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot to do everything
Response from America's Best Value Inn on May 21, 2023
Thank you for your stay

6/10 Okay

roger

Stayed 1 night in Apr 2023
Response from Eric on Apr 5, 2023
Thank you for the review we hope you enjoyed your stay.

2/10 Terrible

Ben

Stayed 2 nights in Mar 2023
Response from -Eric on Apr 4, 2023
Thank you for your feedback.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great people and they go above and beyond to help make your stay as simple as possible.
Stayed 2 nights in Mar 2023
Response from -Eric on Apr 1, 2023
Thank you for the review we are always doing our best to go above and beyond for our guests.

4/10 Poor

Bennet

Traveled with partner, Traveled with pets
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I seen multiple cockroaches and bugs. I felt super uncomfortable in the room I stayed in. And there were a lot of noises throughout the night that made it hard to sleep. I tried calling multiple times today to get a refund on the room but it didn’t connect me to the hotel. Wouldn’t recommend going here. 2/10
Stayed 2 nights in Jan 2023
Response from ABVI Chico on Jan 27, 2023
We're sorry about the issues with your stay

10/10 Excellent

Zsolt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from ABVI-Chico on Dec 7, 2022
We're glad that you enjoyed your stay. We can't wait for your next time staying with us.

8/10 Good

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from ABVI Chico on Nov 24, 2022
Thank you so much for your review. We're glad that you enjoyed your stay.

2/10 Terrible

Luis E

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Saw roaches inside my room. Got woken up at 8 am by loud machinery noises made by the own hotel employees. No regard for the guests sleep. Bed linen was ripped and stained.
Stayed 1 night in Nov 2022

10/10 Excellent

Monique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great. Hotels.com however sucks
Stayed 4 nights in Nov 2022
Response from Manager on Nov 14, 2022
Thank you for your stay .

2/10 Terrible

Desylyn

Stayed 1 night in Oct 2022

2/10 Terrible

Wilma

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Bad location. Bed was horrible. I didn't stay the night I booked
Stayed 1 night in Oct 2022
Response from James Manager on Oct 17, 2022
Please accept our sincere apologies for the inconveniences you encountered with our accommodations. we are working very hard to improve are accommodations. Thank you for your feed back

4/10 Poor

Maria

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was welcoming but the room itself was really bad. Wet dog smell and cockroaches. The sheets didn’t look too clean and had burn holes
Stayed 2 nights in Oct 2022
Response from James Manager on Oct 17, 2022
Please accept our sincere apologies for the inconveniences you encountered with our accommodations. we are working very hard to improve are accommodations. Thank you for your feed back

4/10 Poor

Richard

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was clean, just old and not kept up to date. There was only 1 towel in my room. Questionable clientel. I give it 1 star. Would not be my first choice.
Stayed 1 night in Oct 2022
Response from James Marrow (Manager ) on Oct 16, 2022
Please accept our sincere apologies for the inconveniences you encountered with our accommodations. we are working very hard to improve are accommodations. Thank you for your feed back....

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from ABVI Chico on Oct 4, 2022
Thank you for your stay

4/10 Poor

Syndi, Corning

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The floor between the beds was sticky, like something had been spilled, and not cleaned up, and the bathroom counter was dirty.
Stayed 1 night in Sep 2022
Response from Eric on Sep 19, 2022
We're sorry you had issues with your stay. We will let management know of the issues as we are always striving for improvement.

2/10 Terrible

shane

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Druggies screaming and banging something that sounded like a metal pipe all night in a room below. Couldn't get much sleep.
Stayed 1 night in Aug 2022
Response from Justin on Aug 17, 2022
Dear Shane, We are very sorry that you had an unpleasant experience. My recommendation is that you please contact the front desk at the time of the noise so we can make sure to handle the issue. There is no way for us to know unless we are notified and then at that time we can make appropriate adjustments. We hope you will give us the chance to earn your business again in the future. Good day

6/10 Okay

David

It was just Ok.
Stayed 2 nights in Aug 2022
Response from Tristin on Aug 24, 2022
Thank you for your stay.

2/10 Terrible

Cruz

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Night shift worker canceled my reservation and tried charging me more per night. If that wasn’t bad enough he put me in an unclean room. Day shift was nothing but helpful and resolved the problem
Stayed 2 nights in Aug 2022

6/10 Okay

Haley

Liked: Cleanliness, staff & service
Heart of town
Justin checked us in. He was very accommodating and friendly. He informed us on the motel’s policy’s. I would re-book, possibly. The one concern I have; is the attitude of 2 other employees…(both male) one loud man (who works in the mornings) He tells people rudely that they need to leave and sort of harasses just a little much… especially when I have spent so much money with this location. I thought it was a one day thing; like maybe he woke up on the wrong side of the bed, but no. It is becoming repetitive now. And, one quiet guy (who works mix shifts)… who loves to be involved in the drama that occurs at this motel. I had him inform my guy friend on what I was doing and who I was speaking with in the parking lot. In my opinion, that’s invading my personal space/business and causing issues for me, while totally breaking the rules of his job description. Plus, he slacks off and tried to pursuade us not to book on hotels.com; but on America’s best value in Website… stating that they allegedly “match prices.”
Stayed 1 night in Jul 2022

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities
The room was very clean, however the smell of smoke was overwhelming. The chairs looked extremely old and should be replaced or cleaned. The location is great and staff was very nice but it's outdated.
Stayed 1 night in Jul 2022
Response from D on Jul 18, 2022
Thank You

8/10 Good

Sergio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jul 2022
Response from D on Jul 18, 2022
Thank You

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Uncomfortable
I felt uncomfortable staying over night where it seemed people were living out of rooms. We did not stay and were unable to receive a refund.
Stayed 1 night in May 2022
Response from Abvi-Chico on Jul 16, 2022
Anonymous, Sorry you felt uncomfortable staying the night. We wished you would have said something to the front desk. We can't offer a refund because it was a say day reservation throw a 3rd party. If you have any more questions please fill free to call the hotel. Thank you for taking time and leaving a review.

6/10 Okay

Erasmo

Traveled with family
Disliked: Cleanliness
Dirty lot cobwebs and no breakfast.
Stayed 1 night in Jul 2022
Response from Abvi-Chico on Jul 16, 2022
Erasmo, Sorry about the breakfast. We hope to have it up and going by September.

8/10 Good

ronald

Business traveler
Liked: Staff & service
The staff was awesome. The property unfortunately is in a state of disrepair.
Stayed 3 nights in Jun 2022
Response from Erika on Jun 28, 2022
Hello Ronald and Thank you for taking the time to give us your feedback. We are undergoing construction at this time but very soon, the location will be as good as new! We hope to see you again.

2/10 Terrible

Kiley

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Abvi-Chico on Jun 27, 2022
Kiley, Sorry you had unpleasant stay with us. Thank you taking time and leaving a review.

6/10 Okay

Leo

Stayed 2 nights in Jun 2022

4/10 Poor

Brain

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022

2/10 Terrible

Asa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
While I was checking in another employee/manager/owner was talking on the phone loudly the entire time. We were in Chico, CA for our grandsons’ graduations. One was in the morning and the other was in the evening. When I pulled back the bedding to take a nap I notice the sheets were dirty, and in some places it looked like dried blood. I took pictures and immediately went to the front desk. The clerk’s response was that she could change the sheets - no apology. Nor did she seemed shocked. I ask to view other room options. We looked at two: one smelled of smoke even though it was supposedly non-smoking, and the 2nd room had noticeable cigarette burns on the furniture. The third room she showed me was acceptable, but later I notice it did not have any towels. Expedia should remove this property from their listing. Economical is one thing, but this place was not clean. We did not sleep well the entire night.
Stayed 1 night in Jun 2022
Response from Abvi-Chico on Jun 9, 2022
Asa, We are sorry you had unpleasant stay here. We get our sheets though a linen company that washing and dry them for us. We will bring this up to their attention about the sheets being dirty. Some of our rooms are still smoking rooms. Guest do smoke in non smoking sometime and we can't do anything about that. But once again we are sorry you had unpleasant stay here. Thank you for taking time and leaving a review.

8/10 Good

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well the property was very decent
Stayed 1 night in May 2022
Response from Abvi-Chico on Jun 9, 2022
Marcus, Thanks for the rating.

6/10 Okay

Ruben

Liked: Staff & service
Stayed 1 night in May 2022

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Needs some bathroom upgrade
The handicaped room I was given had signs of water leakage on the bathroom floor near the toilet and the stacking bench attached to the shower wall was covered with what looked like mildew. I chosee not to use the shower.
Stayed 1 night in May 2022
Response from ABVI-Chico on Jun 13, 2022
We're sorry you had issues with your stay. We'll let management know of the issues.

4/10 Poor

coralyn

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Sleep deprived disrespected customer
The place was disgusting I had to spray for cockroaches, disinfect each drawer, sanitize the bathtub and the sink and the toilet and the refrigerator before I felt comfortable enough to even move my stuff in. I was so exhausted that I overslept and was treated with no respect or appreciation for cleaning their mess night before.
Stayed 1 night in May 2022
Response from ABVI-Chico on Jun 13, 2022
We're sorry that you had to go through that. We'll let management know of the issue.

4/10 Poor

Reyes

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from ABVI-Chico on May 25, 2022
We're sorry you had issues with your stay, but thank you for your review.

2/10 Terrible

CARALYN

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISGUSTING..........
We checked in at 4pm, and left at 4.01pm.... Only reason we booked here is all hotels were booked due to graduation weekend. THIS PLACE IS DISGUSTING. Room was filthy, SMELT SO BAD, mold in the bathroom, cracked tiles, floor was filthy dirty.. CLEAN THIS PLACE UP
Stayed 1 night in May 2022
Response from ABVI-Chico on Jun 13, 2022
We're sorry that you had issues with your stay. Thank you for leaving a review

4/10 Poor

Jeffrey

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend this place
The hotel is located on a busy intersection which was very noisy. There were dead bugs in the room and cigarettes burns all over the furniture. The soap and shampoo dispensers were empty. The doors were not very secure. The employees were friendly.
Stayed 2 nights in May 2022
Response from ABVI-Chico on Jun 13, 2022
We sincerely apologize for the issues you encountered during your stay. Thank you for leaving a review.